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Transcript of Georgian Governmental Gateway
Public Service Delivery of the Future –
Combating Corruption, Streamlining Performance
Irakli Gvenetadze
LEPL Data Exchange Agency
Batumi, September 22-24, 2011
G3 – Georgian Governmental Gateway
DATE EXCHANGE AGENCY
• Elaboration of the respective standards of promotion of informational technologies (systems) development and coordination and implementation of joint state policy.
• Establishment of joint system of electronic message exchange and increase of governance efficiency with informational technologies (systems).
• Elaboration of informational technologies (systems) and informational security policy and promotion of its implementation.
Introduction
Reform
Efficiency
Time Cost Availability
Transparency
Accountability
Best method of problem solution
INFORMATIONAL TECHNOLOGIES
EXISTING SITUATION
• Property registration, E-abstract,
• Business Registry
• Civil Registry
• eID and e-signature • Biometrical Passport
• E-filing system in the Ministry of Finance of Georgia- 90 % of taxpayers are actively using this system;
• Automation of tax and customs systems (the process is ongoing as reforms taking place in this direction require changes in business processes);
• Case management system of Tax dispute resolution;
• Central data storage and reporting system;
• Electronic Treasury project. e-Treasury • Cash register management automation project-planned for next
year;
• Electronic system for writing out VAT invoices;
• Automation of the Ministry of Internal Affairs;
• Case management program for Ombudsman;
• Computerization of schools. Schools are equipped with computers and by the end of the this year all schools (2300) will be connected to internet;
• Netbooks for all first graders • Student Information System-ongoing;
• School National on-line exam • Automated case management system for court system; project is
decisive phase and system is being introduced in offices
• Centralized criminal case management –is being introduced;
• e-Procurement;
• e-Auction of the property under the state ownership;
• a-Auction of real estate of Tbilisi City Hall;
• Automation project of Enforcement Bureau
• a-Notary project; • Electronic directory system for state newspaper and legislative
base – Official Gazett; • Automation project of Social Subsidies Agency
• Real Time Gross Settlement System of National Bank
• Investment Management System of National Bank
• Core Banking System of National Bank
• Chancellery automation project is being implemented in all large ministries.
• Criminal case management system
And many others...
EXISTING SITUATION AND MAIN
PROBLEMS
Limited budget
Shortage of qualified personnel
Infrastructural expenses
Incompatibility of data
Nonexistence of standards
Nonexistence of security
“ARCHITECTURE” OF EL-
GOVERNANCE SERVICES
Services
Services
Ser
vice
s
Services
ServicesServices
Services
Serv
ices
Serv
ices
Serv
ices
Services
Services
Service
s
Serv
ices
Services
Services
Serv
ices
Serv
ices
Serv
ices
Ser
vice
s
Service
s
შინაგან საქმეთა სამინისტრო
ფინანსტა სამინისტრო,
შემოსავლების
სამსახური
განათლების
სამინისტრო
ეკონომიკური
განვიტარების
სამინისტრო
სხვა სამინისტროქბი
ბიზნესი ბანკი მოქალაქე
Services
Services
იუსტიცისს
სამინისტროCRA, NAPR
Services
BASIC PRINCIPLES OF AGENCY
MANAGEMENT
Facilitation of service for the
population:
Information existing in the Public Registry should not be inquired.
“One window principle”
Inculcation of quality- and customer –oriented service in public and private
sector with integration of existing services.
“Silence is consent”
In case of non-response to the inquiry of a citizen in defined period of time, the issue
is considered as upheld.
DATA EXCHANGE INFRASTRUCTURE
Data Exchange Agency
Ministry of Justice
Ministry of Finance
Ministry of Education
Ministry of Health
Ministry of Internal Affairs
Other ministries
Business
Bank
Citizen
Request
Response
Request
Response
G3 HIGH-LEVEL INFRASTRUCTURE
Government Gateway
Citizens and other users
Government Portal
Government Back-End System
Payment Providers
External Systems
Businesses
Government Employees
Government Employees
G3 SYSTEM FUNCTIONING DESIGN
Portal
Application
Integration
Registration
&
Enrolment
Transaction
&
Messaging
Communication to
Receiving module
SOAP
Web Services (SOAP) GovTalk
Audit
log
Receiving module
Submission()
Storages
Internal Information
System
DIS
Submission application (not a part of GG delivery)
Priority Services Notification engine
Au
dit
an
d
Mo
nit
ori
ng
Audit
log
Au
dit
an
d
Mo
nit
ori
ng
HTTP POST
Known facts
API
Web
Interface
Admin Msgs
Submission logging
External
Applications
WS
Federation
SQL Identity provider
e-Forms
Routing Services
e-Services Catalog
MAIN GOALS
Transparency of information
Improvement of service of the type: government-
government (G2G), government-business (G2B),
and government-citizen (G2C);
Growth of efficiency of state expenses;
Promotion of activization of mutual cooperation
between state structures;
Information exchange efficiency;
Provision of quality and accuracy of existing data;
Provision of confidentiality;
Facilitated procedures for delivery of information and
services to citizens and agencies;
Standard data;
Provision of single security standards;
Compatibility with international standards;
Effective Distribution of Resources
Results Monitoring
Health Care and Social Secure
Self-Government
Agriculture
Education
Receiving Information in Real Time Proper Planning
of State Budget
System without
Duplicate
Data Exchange Agency
Georgian Governmental Gateway
El-Governance
G3 – INFRASTRUCTURE AND
PLANS FOR FUTURE
Joint document exchange system
Organization of electronic official correspondence distribution system
Citizen’s portal
TradeNet – establishment of joint trade-related service system
E-Governance State System
Property
Migration,
Registration
Demographic and
other Personal Data
Medical Service
Education
Social Condition
Unified
Automatized Statistical Data
Economic Activities
Data Automatized Processing
State
Development
Planning and Forecast
CITIZEN
Effective Public Policy
Citizen’s Portal
INFORMATIONAL SECURITY
AVAILABILITY INTEGRITY CONFIDENTIALITY
false information
network jamming
intrusions
information stealing
system paralyzing
SPHERE OF RESPONSIBILITY
Public sector + critical infrastructure
Secret information
Defense
INFORMATIONAL SECURITY
IMPLEMENTATION MECHANISM
Informational Security
Policy
Standards Inculcation Audit Increase of
self-consciousness
Cyber Security
CERT Georgia
Network monitoring
Reaction to incidents
Accessibility test
Increase of self-
consciousness
Thank you for your attention!
www.dea.gov.ge
www.e-government.gov.ge
www.cert.gov.ge