George zarkadakis The human use of human beings Navigating a world beyond employment
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Transcript of George zarkadakis The human use of human beings Navigating a world beyond employment
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The human use of human beingsNavigating a world beyond employment
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The fear is old
June 29, 1955, Punch Magazine.
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AI (1960s)
AI (1990s)
AI (Now)
ENIAC (1946)
The AI “Winters”
The story so far
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State of playCo
gniti
ve A
utom
ation
Time
Now
Recognition intelligence
Cognitive Intelligence
General Intelligence (?)
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Enablers of work automationRobotic Process
AutomationCognitive
automationSocial Robotics
TASKS Routine,High-volume
Non-routine, creative
Routine, collaborative
MATURITY HIGH EMERGING MEDIUM
IMPACT MEDIUM HIGH HIGH
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The end of work?
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Source: WTW Research, March 2016
$123,000
$20,000
Automating the marketing analyst
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The automation of jobs
Source: The Future of Employment, by C. Frey and M. Osborne
47% of jobs will be
fully-automated in the next 10
years
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Automating tasks (not jobs)
9% of jobs will be
fully-automated
Source: Arntz, M., T. Gregory and U. Zierahn (2016), “The Risk of Automation for Jobs in OECD Countries: A Comparative Analysis”, OECD Social, Employment and Migration Working Papers, No. 189, OECD Publishing, Paris.
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The change is on
2nd Industrial Revolution
“The assembly line”
Features: Underpinning for
Coase’s theory of the firm
Companies as social institutions
Organization of work into jobs
Jobs as careers
3rd Industrial Revolution
“Nikefication”
Features: Technology
enablement and the web
Companies as the nexus of contracts
Streamlining of jobs to enable outsourcing
4th Industrial Revolution
“Uberization”
Features: Mobile, sensors, AI and
machine learning Companies as
platforms Disaggregation of work
into activities Talent on demand
1900s 1960s-1990s 2000s-
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The 5 Forces of Change
Source: CHREATE Consortium
Social & Organizational reconfiguration
A truly connected world
All inclusive, global talent market
Human & machine collaboration
Exponential pattern of technology change
1
2
3
4
5
• Work Automation (RPA, CA, Social Robotics)
• Blockchains• 3D printing• IoT
Technological Empowerment
• Short term• Agile• Skills-based• Networks• Platforms
Democratization of Work
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Possible futures
LOW
Dem
ocra
tizati
on o
f Wor
k
Technological Empowerment
HIGH
HIGHLOW
Work Reimagined
“UBER” Empowered
CurrentState
Today turbo-charged
1 2
34
Source: CHREATE Consortium
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A shared economy for talentCompany
A
Company B
Company C
Company D
Shared talent platformAI-enabled
IT
HR
CS
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Transformed jobs: Medicine
Proficiency role (now) Pivotal role (future)Employee Performance Employee Performance
Patie
nt S
atisf
actio
n
Patie
nt S
atisf
actio
n
AI - Enabled
As cognitive automation replaces diagnostics doctors (a “proficiency role”) can spend more time with patients, and becoming a “pivotal role” in healthcare systems
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Future-proofing
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Transforming business with work automation
Source: “Lead the Work” by R. Jesuthasan, J. Bourdeau, D. Creelman
Assignment
Organisation
Rewards
• Self-contained• Unlinked• Exclusive• Stable
• Deconstructed Tasks• Dispersed• Project-bound
• Constructed Jobs• Anchored• Employment-Bound
• Long-Term• Collective and
consistent• Traditional
• Permeable• Interlinked• Collaborative• Flexible
• Short-term• Individualised and
Differentiated• Imaginative
AI enabled
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Thank you, and…
@zarkadakis