Geomant Lync contect center at Universities
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Geomant – Lync contact center in
EDU
Geomant Introduction
12 Years – ISV & SI: Unified Communications Contact Centres Telephony
Avaya & Microsoft Indirect business model – through
local SIs 100+ Employees, 500+ Projects Portfolio of UC solutions for Avaya and
Microsoft Global Coverage:
EMEA, Americas, APAC
Lync based contact center
Contact Expert
First MS certified Lync contact center from Geomant
Uses Lync communication platform and UCMA components only
Full (server and client side) Lync integration
Reference customers on 3 continents, in 6 verticals
Integrated student admin/CRM application
Custom (Busy) – ‘CE - Available’
Custom (DND) – ‘CE – Conversation’
Custom (Busy) – ‘CE - Break’
Custom (Busy) – ‘CE – Admin’
Built-in (Available) – ‘Online’
ActiveRing
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PreviewRing
backOffline
2013 - University of Ballarat
State University of Victoria, Australia
15 000 Students, 8 campuses
Inbound communication: Student support, Student auto information
(IVR), Information hotline
35 Lync agents
2010, 2013 - BKF
Budapest, Hungary Private Business School 7 000 students Outbound communication:
Student recruitment campaigns (since 2010)
Complete inbound administration (2013 onwards)
Student support, IT Helpdesk, Telephone, e-mail Outbound services, IVR, Quality
monitoring
25 Lync agents
2012 – Rose Hulman
Indiana, USA
Study aid services for 6 Universities AskRose hotline Inbound communication:
Student support, Study aid, Online tutoring Telephone, e-mail, web chat, Skype, Lync Quality monitoring
45 remote Lync agents
2012 - CPCC
Charlotte, N Carolina, USA 70 000 students
Inbound and outbound communication:
Student support, IT Helpdesk, Student recruitment Customer Service Telephone, e-mail Outbound services, IVR, Quality
monitoring
90 Lync agents
High level architecture
Geomant ability and experience
Over 400 organisations worldwide are using one of Geomant‘s Microsoft software solutions every day.
Geomant is a Microsoft Gold Communications Partner. Over 300 projects delivered. Over 500 customers. Over 15,000 hours of Microsoft UCMA development experience. Geomant’s Contact Expert is one of the first contact centres tested and
certified by Microsoft for Lync Server (ISV Qualified). Geomant Contact Expert solution was part of the award winning Microsoft New
Zealand UC Solution of the Year 2011 Geomant is one of the few Microsoft certified Premier Support Partners for
Lync. Growing worldwide community of Contact Expert on Lync customers. Member of Microsoft Lync Technology Adopter Program.
[email protected]://www.geomant.com
Contacts
György Rozgonyi
Business Partner
Geomant Enterprise [email protected]@Geomant.com