Softphone Solution(s) Presentation

Bartolomeo Sorrentino CTO

Genesys SDK Summit - Daly City, November 15-18 2010

Softphone - Solution Blueprint

Service Client ConnectorService Client ConnectorService Client ConnectorService Client Connector

E-mailE-mail FaxFax PhonePhone MailMail WebWeb WirelessWireless

Genesys Ecosystem

Genesys SDKGenesys SDKGenesys SDKGenesys SDK

Core ServicesCore ServicesCore ServicesCore Services

ScriptingScriptingScriptingScriptingSecurity Security AAAAAA

Security Security AAAAAA

OrchestratioOrchestrationn

OrchestratioOrchestrationn

ReportingReportingReportingReporting

Service BusService BusService BusService Bus

HTTP

HTTP

JSON,RPCWS,REST Browser,JWS,ClickOnce

GWT

Mobile SDK

Audit Platform

Audit (Who, What, When)

• Web Application (GWT)• Genesys Configuration PSDK

Change Details

Before and after the change details

iPad viewer - iAudit

Native iPad viewer

iAudit DEMO

http://www.screencast.com/t/UFuTRi3B24u

Q & A

Thank you!