Genesis Touch Training - Resideo Life Care Solutions...patient monitoring, if a monitor has never...

1 © 2016 Honeywell Life Care Solutions - All Rights Reserved CP412.02CP412.02E16-0052 5/2/2016

Genesis Touch TrainingStep by Step Readiness

2 © 2016 Honeywell Life Care Solutions - All Rights Reserved CP412.02

•Who should attend this presentation? ‒ Installers of Genesis Touch monitors and ‒ Telemonitoring staff and clinicians‒ Telemonitoring managers and administrative support

•Agenda‒ Review Genesis Touch monitor exterior, i.e. screen, buttons‒ Identify peripherals and review what's new‒ How to check and upgrade monitor software‒ Evaluate transmission options‒ Pair peripherals, configure patient-entered peripherals‒ Advanced settings‒ Questions

Overview


•Genesis Touch monitor with:‒ Blood Pressure device (Do you have various size options available?) Is this a UA-767PBT-Ci? Or an older model?

‒ SpO2 (Oxygen)May be a Contec, Choicemmed or Nonin brand wireless oximeter

‒ Scale BT wirelessMay be HomMed, A&D or NCI Technologies scale

‒ Glucose Meter with Adapter (optional)May be a Bayer or J&J model glucose meter Adapter cable will be blue or black, including a card to look up use information Patient use flier (Do you have one?)

‒ Genesis Touch Patient Telemonitoring Instructions‒ Genesis Touch Getting Started Guide, User ManualAvailable online:https://www.honeywelllifecare.com/customer-service/genesis-touch-manuals/

Resources to have on hand

https://www.honeywelllifecare.com/customer-service/genesis-touch-manuals/


What’s New: Genesis Touch v3.2.3

Collect Additional Biometrics• Collect an expanded range of biometric data manually

for a more complete view of patient health.• Peak Flow, Blood Glucose and INR have now been added

with manual entry; • This is in addition to: Blood Oxygen; Heart Rate;

Temperature; Weight, Blood Pressure• An additional scale, the A&D UC-355PBT-Ci, features

automatic on/off, a wider surface area for stability and a 550lb limit.

Expanded Diabetic Support• Automatically send glucose readings to the Genesis Touch

through wireless connectivity to the most widely used glucometer brands:• Bayer• Johnson & Johnson• Entra Health Systems myglucohealth

• Diabetes-specific education and question sets to assist clinicians with evaluating their patients’ health and helps individuals better understand their diagnosis.

Fuze Video Visit Support• Fuze is easier to use with minimal patient interaction.• Android software enable the following during a video

visit, like:• Application Sharing• Content Sharing

• Maintain an upgrade cycle to take advantage of all of the latest video visit features.

Learn more: https://support.fuze.com/hc/en-us

Support for Hardware Improvements• Upgrading to the latest Genesis Touch software maximizes

the benefits of the latest hardware. • As new hardware is available (currently a Samsung Tab 4),

the Genesis Touch software is regularly upgraded to support:• Larger screen sizes (Currently a 8” Screen)• Video quality improvements• New tablet performance enhancements• Updated Android software releases

https://support.fuze.com/hc/en-us


More Peripherals, More Options

Wireless Scales• Accuro HRS-305 Scale• HomMed Scale• A&D UC-355 PBT-Ci

Pulse Oximetry• Nonin Onyx II 9560 sp02 • Contec CMS50E • Choicemmed

Glucometers• Entra Health Systems myglucohealth

With an H3 Systems Adapter:• Bayer Contour next EZ• Bayer Contour• J&J One Touch Ultra• J&J One Touch Ultra 2• J&J One Touch Ultra Mini

Blood Pressure• A&D 767PBT-Ci

Patient Entered

Allow a patient to report vital signs from their own device with guided user interface screens for:

• Temperature• Blood Pressure• Blood Oxygen• Blood Glucose• INR• Peak Flow• Heart Rate• Weight

Genesis Touch Peripherals and Vital Sign Entry


•Genesis Touch Tab 2‒ 7-inch display, black trim‒ Label dated prior to 2015‒ No home key on front bezel‒ Serial number: A1

Know Your Monitor

•Genesis Touch Tab 4 (Newer)‒ 8-inch display, chrome trim‒ 2015 and newer‒ Three keys on monitor bezel‒ Serial number: A2


Genesis Touch Tablet Designs

1. Power button2. Volume3. Camera

Inactive buttons, usable or shown only when navigating password protected menus:4. Return Key – Returns to previous screen, step or option. Use to return to Genesis Touch menus.5. Home Key – If held down while behind password, use return key to go back.6. Recent Apps Key – Display recent apps, close apps or access task manager.

4

5

6

1 2

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•Genesis Touch updates are easy to install with the push of a button whenever a monitor is not in use by a patient.

•Keep up with what’s new in Genesis Touch v3.2.3‒ Checking for a new update could allow you to utilize more features in

patient monitoring, if a monitor has never been updated.‒ Fuze video visit software is new and improved, easier to use.

•Minor performance enhancements are worked into each Honeywell-tested Genesis Touch software release.

•New monitors after 2015 can take advantage of continuous improvement in the latest Android Operating Systems. ‒ A regular upgrade schedule ensures monitors are secure, with security

vulnerabilities closed with any approved-Android upgrades.

Genesis Touch Upgrade Cycles

https://resources.hommed.com/NewGenesisTouch.html


•Newer tablets receive Android and Genesis Touch upgrades. ‒ Older tablets typically do not receive as many Android upgrades.‒ All monitors receive frequent Genesis Touch software upgrades.‒ New tablet hardware will always be on the horizon

•What is Android?‒ Android is an open-source operating system used for consumer smartphones and tablet computers.

•What is the difference? Android and Genesis Touch software:‒ Android software makes the tablet turn on and run.‒ Genesis Touch software is powered by Android, turning your average

consumer tablet into a Honeywell-tested, remote patient monitor.

•Have a First-Generation Genesis Touch? A0 Serial Numbers:‒ Genesis Touch software upgrades stop after v2.1. No Android upgrades

are available. Contact Honeywell for trade-in opportunities.

Understanding Upgrades


•Genesis Touch A1 (7” Tab)‒ Eligible for Genesis Touch v3.2.3‒ Includes a Fuze update Fuze functionality is limited

‒ Android is not upgraded.

Two Common Upgrade Paths

Upgrade Time: About 10minNo Android UpgradeDepends on Connection Speed

•Genesis Touch A2 (8” Tab)‒ Eligible for Genesis Touch v3.2.3‒ Includes a Fuze update‒ Includes an Android upgrade

from v4.4 to v5.1

Upgrade Time: About 15-45minOne-Time Android UpgradeDepends on Connection Speed


•Click the upgrade link on the manuals page.

•Follow all directions, from the PDF you’ve downloaded. ‒ For Android v5.1, this includes a post-installation checklist you will

need to run through once for each monitor.

Getting Prepared to Upgrade

Type Into Your Web Browser: HoneywellLifeCare.com/genesistouchhelp

http://www.honeywelllifecare.com/genesistouchhelp


Performing a basic Genesis Touch software upgrade:

•Go to Settings:

•Select General:

•Enter password 4237 and select the forward button.

•Select the Download button:

•A download will begin if your monitor is eligible:

•If you disconnect, select Download again to resume.

Upgrading Your Monitor


•Now install your Fuze and Genesis Touch downloads.

•During installation, touch All and then Install.

•Always select Done when given a choice:

•This is a brief overview of a simple Genesis Touch upgrade. Access the upgrade instructions for more information.

Installing Your Software


•Select the Settings icon on the touch screen.

The Settings Menu and Status

•You will see the following screen:

•Select the Status button:


Accessible from the Settings menu without a password, this menu allows you to check common tablet issues.

The signal strength bars increase in real time.

Signal Strength: Use to quickly check the cellular and Wi-Fi reception on site in a patient’s home and move the tablet for optimal signal strength.

Status Screen – Signal Strength


Instant remote configuration retrieval with one touch:

The status of the retrieval displays in real time.

Use to retrieve a remote configuration on site without a password.

It is recommended to use this before making changes to the monitor and syncing with LifeStream.

The retrieval option will not be available if a cellular or a Wi-Fi connection is not available.

Status Screen – Remote Configuration


4237

General Settings: Schedule Readings

• Select General from the Settings screen:

• Enter the password 4237.• Select the Forward icon:


•Select Schedule.

Scheduling Days and Times of Readings



•You have the ability to set up a schedule for vitals collection.

•Select the Plus Sign.

•A default schedule appears and you have the ability to edit.

• Select Change Time to set the time of day for readings.

• Touch the days for which you will set up a scheduled time.

Check All: All days are selectedCheck days: Allows daily customization



•Enter a time for vital sign measurements collection:

•Select:

•The Edit Schedule screen appears showing changes.

•Select:



•Select the key to add more reading times.

•Select the key to return.


Adding and Pairing Peripherals

•For each Bluetooth peripheral you will use with this monitor, you must first add the peripheral, then pair it to the monitor.

• Adding a peripheral is the process by which you enable the Genesis Touch to recognize a specific type of peripheral for input.

• Pairing is a process in which two Bluetooth devices communicate with each other through an established wireless connection.


Configuring Peripherals

•From the General Settings screen, select Peripherals.


Peripherals Screen

•Select key to add a peripheral.

* If peripherals have already been added to this monitor, they will appear here.


Peripherals Menu

•Select the type of peripheral you want to add. Swipe up to scroll the screen to reveal more options.


•Select Device.

•The AcquisitionSchedule area appears:

Off: Peripheral not engaged.Patient:Results can be manually entered by patient.Device:Results will be captured by Genesis Touch monitor.

Pairing Peripherals: SP02


•Place the SP02 unit on a finger, and press the power button on the device.

•Once the SP02 unit is on and reading, select No Device Paired on the tablet.

*Verify that the device is charged prior to pairing.



•During pairing, the following screen appears as the tablet searches for the SP02 device.

•Touch the box to select the oximeter to pair.Notes: If no devices are found, you can touch the Scan button to rescan for an SPO2 device.

A Bluetooth pairing PIN is not required on newer monitors. If prompted for one, enter four zeros and select OK to continue. After pairing, check for a monitor upgrade.



•When successful, you will see a check mark in the box along with the name and device number.

• Select the key to return, or select a custom peripheral schedule you want.



•Three Red Bars: The monitor is scheduled to initiate readings for the peripheral on all scheduled times, on all days this icon appears.

•One Red Bar: The monitor is scheduled to initiate readings for only the first reading of the day.

•No Bars: No readings for this peripheral will be initiated on this day during any scheduled reading time.

Understanding the Peripheral Schedule


•To add a blood pressure unit, select the key.

Select Blood Pressure

• Older BP units require a reading to pair. • Setup readings are NOT transmitted to LifeStream.

* Devices already added will appear here.

Pairing Peripherals: Blood Pressure


•Select Device.

•Select No Device Paired.



•Place the Blood Pressure cuff on your arm.

•Press Start on the Blood Pressure unit (do not hold down long).

•Once the cuff starts inflating, touch Start Pairing on the tablet.

* Verify that batteries are installed prior to pairing.



•If a window appears asking for your permission to continue pairing. Select YES.



•Pairing can take over 2 minutes to complete.•When the blood pressure reading is complete, remove

the cuff. •When pairing is complete, a Pairing Succeeded

message appears.



•After pairing select:

• Select the key.

• A check mark appears to indicate successful pairing.



If you have an A&D Blood Pressure Monitor, UA-767 PBT-Ci (shown below) please follow the new pairing directions in the Getting Started Guide to pair your blood pressure unit with your monitor.

• If you are unsure of the model, check to see that Ci shown below the Blood Pressure Monitor display, as indicated here:

• You will need to be using Genesis Touch v3.0 or higher.

• You no longer need to establish a valid blood pressure reading, or connect the blood pressure cuff in order to pair with the monitor.

Notes on the New UA-767PBT-Ci


More information is available in the Genesis Touch Getting Started Guide.

After you insert four AA batteries in the blood pressure unit, wait approximately two minutes until you do not see “Pr” displayed on the blood pressure unit screen.

Or, if you plan on pairing the unit to the Genesis Touch immediately, press the round start button on the Blood Pressure unit to bypass this timeout sequence and continue.

1. When you are ready to begin, press and hold the Start button until “uPr” is displayed on the blood pressure monitor.

2. Press Start button while “uPR” is displayed.

3. The Blood Pressure monitor will display “END” and turn off. You have now prepared your blood pressure monitor for pairing by clearing any previous settings. You are clear to begin pairing.

4. If “err10” or “err11” is displayed, try steps 1-3 again.

Notes on the New UA-767PBT-Ci


Pairing Peripherals: Blood Glucose Options

Easy Automatic and Wireless Blood Glucose Entry Use an adapter available from Honeywell to automatically and wirelessly report glucose with these widely available blood glucose meters:

J&J Glucose Meters• One Touch Ultra• One Touch Ultra 2• One Touch Ultra Mini

Bayer Glucose Meters• Bayer Contour next EZ• Bayer Contour

All-in-One Meter: Entra Health SystemsConnect directly via Bluetooth to a blood glucose device without needing an adapter.


Patient-Entered Peripherals

•The monitor assists the patient with manually entering a variety of vital signs.

•This setup process is the same for all patient-entered options. Always select the patient acquisition mode:

•Patient-entered vital signs may also be scheduled.

•This may be a good option for patients who choose to use their own devices.


Manual Entry Interface

• Shown here, a minimum / maximum value is always displayed under the green patient-entered value window.

• A friendly interface helps prevent user entry error while gathering important information, including time data for glucose readings.

Ranges:Blood Oxygen: 70 - 100%Systolic BP: 50 - 300mmHgDiastolic BP: 20 - 150mmHg

Must be lower than SystolicHeart Rate: 30 - 300bpmWeight: 50 – 999.9lbsTemperature: 90 - 105.0 FBlood Glucose: 20 - 600 mg/dlINR: 0.7 - 7.5PEF: 15 - 999 l/minFEV1: 0.15 - 9.99 liters


•If a device is already paired to the monitor and you want to pair a different one, select the peripheral first and press Edit:

•Tap the Paired to check box:

•Select Yes:

Un-Pairing a Peripheral Device


Enable/Disable Spoken Vitals

•From the Settings Screen select Device.

•Touch Spoken Vitals. ‒ A check mark indicates that spoken vitals is enabled. ‒ No check mark indicates that spoken vitals is not enabled.

•Select the key which may be at the bottom of the screen.


• Now the easy part; Installing the monitor in the patient’s home.

• Once you have all the equipment paired, installation involves:‒ Setting up the monitor in an accessible location ‒ Making sure the scale is on a firm surface within 30 feet of the monitor‒ Verify cellular or Wi-Fi connectivity from the Status Screen

• The monitor will need to remain connected to electricity.

Installing in the Home

• The Oximeter does NOT need to stay connected. Once fully charged after 4-5 hours, you may disconnect this peripheral.

•Recharge if needed.•The blue light indicates the oximeter is completely charged while plugged in.

•The light turns off when unplugged.


• Have the patient do a complete set of vitals so they can experience everything including touching Vitals Now to get started.‒ Have the monitor in a quiet area away from distractions or loud noises.‒ Have the patient answer questions using the Yes/No keys. Explain concept of “more today than a normal day.”

‒ Proper SpO2 placement; warm hands; Wear O2 or not?‒ Proper BP cuff placement; hose is over the artery, no talking, bare arm

or light clothing‒ Wait for the scale to prompt stepping on the scale – stand still until

prompted to step off.

• Call your LifeStream clinician to verify the biometric readings were received.

• Review the patient instructions and collect signatures as identified by your company.

Installing in the Home (Cont.)


•Don't hesitate to call. We're here for you 24/7‒ There is no charge for calling Technical Support‒ Many problems can be resolved during the call.‒ Call 1-888-353-5404 and Dial 1 for Technical Support

•Tips When Calling..‒ Call when you first sense that you may be spinning your wheels. ‒ Be Prepared. We’re probably going to ask for the serial number of the

monitor and/or the peripheral that is misbehaving.‒ We may ask you to do something you’ve already tried (like turn it off

and back on.) Sometimes we need to get the equipment back to a known starting point to troubleshoot most efficiently.

‒ It is very likely we have seen your issue before and know how to approach a problem you might run into.

Troubleshooting


Questions

I have a mix of old and new equipment. Are all old peripherals compatible?

Genesis Touch (A1, A2) is compatible with older Honeywell-approved patient monitoring peripherals. Like with the A&D Blood Pressure monitor, pairing procedures may be different between older and newer peripherals. The Genesis Touch Getting Started Guide is your source for understanding pairing procedures.

If you have an A0 monitor, then you are unable to upgrade Genesis Touch software. Upgrading supports connectivity to new peripherals like the Contec CMS50E spO2.

What is in a Glucometer kit?

You may order either a Bayer or J&J Wireless Glucometer Kit from your sales representative. A kit includes a Bluetooth adapter, a folded card of patient instructions and a card that links you to a website to access installation information.

Order the glucometer from the glucometer manufacturer (preferably all from the same source), and test that the glucometer pairs successfully prior to deploying.

Purchase two AAA batteries per glucometer adapter. It is recommended to use a high-capacity battery type. Always change batteries before redeploying.


Questions

Which cellular provider works with the Genesis Touch?

Verizon Wireless provides cellular service if a Wi-Fi service cannot be used at the monitoring site. If using video it is preferred to purchase an expanded cellular data plan from Honeywell due to improved quality and reliability this can provide. Go to our Customer Service website for a link to a Verizon cellular coverage map:https://www.honeywelllifecare.com/customer-service/

How far may peripherals be placed from the Monitor?

Up to 30 feet away as long as there aren’t walls or other things in between the monitor and the peripheral. Consider the patients’ ability to get to the peripherals and place in a convenient place, with all peripherals near the monitor. Since the monitor screen remains lit as a clock, it is preferred to place the monitor wherever a patient may check the time frequently, such as the kitchen table.

I’ve disconnected the Contec oximeter as indicated, but how long should I expect the battery to last?

According to the manufacturer, a charged battery will last up to about 300 readings when fully charged, or for approximately 10-months of daily readings. Leaving the oximeter plugged in and charging may harm the battery life.

https://www.honeywelllifecare.com/customer-service/


How do I identify monitor version numbers in LifeStream?Select the Equipment List in LifeStream’s navigation bar. Then reference the Revision, Model and Serial Number columns. From a central location, this method helps quickly ID monitors that are turned on and connected to LifeStream.

I don’t see the Education or Video Buttons on the home screen?If questions with educational information for the patient have not been chosen, the Education button will not appear. Follow directions in the User Manual to enable All Education browsing for patients on an A1 or A2 monitor.

Follow the directions in the post-installation checklist of the Genesis Touch upgrade instructions to perform a test video visit prior to using the monitor for video visits. Instructions for entering a meeting identifier are also in the Getting Started Guide.

Questions


Additional Information

• Be aware that Bluetooth pairing can be lost on the new A&D Blood Pressure monitor (UA-767 PBT-Ci) if the patient holds the button too long (about 5 seconds), or it is inadvertently pressed during transit.

• Other than approved Honeywell peripherals, it is not recommended to have many Bluetooth devices in one room. Un-pair all new A&D devices before pairing for deployment.

• If the tablet has been on the shelf for a while, test the communications before taking it to the patient’s home. If it doesn't transmit, contact Tech Support with the serial number of the tablet for a reset of settings on the Verizon network.

• If one of the volume buttons is inadvertently held down when powering up, the monitor will go into a System Recovery or Boot screen. Follow the on screen instructions to either restart or cancel or call Tech Support. This is most likely to happen if you use an external case on the tablet.

• If the monitor gets through the boot process, but does not automatically launch the Genesis Touch application, try restarting the monitor. If unsuccessful, call Tech Support.


Wrap up

• Questions?

• Genesis Touch Upgrades Must initiate the upgrade.

Upgrade available on A1, A2 units.

Go to Settings > About to check current monitor version

Make sure the Genesis Touch is connected to a Wi-Fi network before upgrading.

You will be notified via email of any Genesis Touch monitoring software updates.

• Resources:‒ The Honeywell website has all the resources we

have referenced, including these slides:

‒ https://www.honeywelllifecare.com/lifestream-services/clinical-support/ If you have not registered, do so today as this is only

available to our current customers.

‒ The Genesis Touch manuals, guides and videos are all available at the website

‒ Contact your clinical consultant for more info.

Customer Service1-888-353-5404

https://www.honeywelllifecare.com/lifestream-services/clinical-support/

Genesis Touch Training - Resideo Life Care Solutions...patient monitoring, if a monitor has never...

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