Generations @ work
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Transcript of Generations @ work
Do employees understand how work is done differently in different generations? Do employees understand customer needs, interaction and work styles from different generations?
How is communicating with someone from another generation different from communicating with someone from your own generation?
Age Gap in ProfessionalismYounger Employees Older Employees
Inappropriate dress Workplace language Social Networking dos
and don’ts TOO CASUAL
Resistant to change Issues adapting to
new technology Serving diverse
patrons TOO RIDGID
Generations
Traditionalists Baby Boomers Generation X Millennials
Traditionalists
Born before 1946 “Silent Generation” Seen as Silent/Stoic Came of age in Great Depression Reliable and hardworking Committed
Baby Boomers
1946-1964 78 million “Woodstock Generation” Pushing back retirement Value work-life balance Sandwich Generation
Generation X
1965-1980 50 million “Latchkey kids” Prefer working individually Loyal to themselves, not
organization Want challenging work Flexibility
Millennials (Gen Y)
1981-2000 75 million “Entitled Ones” Catapultors Need a lot of feedback and guidance Tech Savvy Multi-taskers
“Each generation imagines itself to be more intelligent than the one that went before it and wiser than the one that comes after it.”
George Orwell
Common Issues
One management style won’t work anymore!
Competing personal desires Lack of trust Communication
Narrow the Communication Gap Be Aware Be Enlightening Be Open Be a Good Example Be Creative
Tips for Working Together Let go of labels Seek to understand Get out of your generation Be clear about the feedback
you want
Benefits
Create a culture of Social Learning
Knowledge of tools vs. knowledge of application
Mentor opportunities
Just Remember
EVERY generation is different than the ones before it/after it
EVERY generation adds value to an organization
Sources
http://www.forbes.com/sites/rawnshah/2011/04/20/working-with-five-generations-in-the-workplace/
http://www.pewsocialtrends.org/2010/02/24/millennials-confident-connected-open-to-change/
http://www.insideindianabusiness.com/contributors.asp?ID=925
http://goodpeoplegoodbusiness.areavoices.com/2013/05/15/closing-the-generation-gap/