Generating lasting positive change email communication
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Transcript of Generating lasting positive change email communication
![Page 1: Generating lasting positive change email communication](https://reader035.fdocuments.us/reader035/viewer/2022062512/553af8c755034657228b462b/html5/thumbnails/1.jpg)
GENERATIN
G LASTI
NG
POSIT
IVE C
HANGE: EMAIL
COMMUNICAT
ION
DE
VE
LO
PE
D B
Y : EX
EC
UT
I VE
DE
PA
RT
ME
NT
– A
UG
US
T 2
01
2
PA
RT
OF
: LE
AD
ER
SH
I P D
EV
EL
OP
ME
NT
SE
RI E
S
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You respond by:Asking another question Never making a decisionPassing the buckIgnoring details
KICK THE CAN DOWN THE ROAD EMAILS
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KICK THE CAN DOWN THE ROAD EMAILS
Asking another question:Prolongs emailsHinders resolutionStalls communication
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KICK THE CAN DOWN THE ROAD EMAILS
Never making a decision:Leads to confusionSets up failure Promotes mistakes
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KICK THE CAN DOWN THE ROAD EMAILS
Passing the buck:Facilitates resentmentLacks leadershipDodges the issue
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KICK THE CAN DOWN THE ROAD EMAILS
Ignoring facts:Disregards clarityDrives incompletenessLacks direction
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LEAVE THE CAN ALONE
Respond and be done:Answer the question Make a decisionAssert authorityProvide details
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DEAD END EMAILS
Halts everything:No commitment No due date
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DEAD END EMAILS
No commitment:Lacks responsibilityFreezes actions
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DEAD END EMAILS
No Due Date:Prevents completionExtends unnecessarily
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RESURRECT LIFE INTO YOUR EMAILS
Respond and follow-through:Specifically whatBy specifically whenBy specifically who
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ACTIVITY 112
I’ll take care of it
Was the can kicked or should we check for a pulse?
Provide an example of a “Generating Positive Change” response
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ACTIVITY 213
What do you think… Was the can
kicked or should we check for a pulse?
Provide an example of a “Generating Positive Change” response
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RESPO
NSES
Leav
e th
e ca
n alo
ne an
d sav
e re
surr
ect y
our e
mai
ls
Answer the Question
Make the Decision
Provide commitment
Give Specifics
What
WhenWho
Specifically