General Support Customer Segments - eaton.com.brpub/@electrical/documents/... · • Soft starters...
Transcript of General Support Customer Segments - eaton.com.brpub/@electrical/documents/... · • Soft starters...
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1 1© 2011 Eaton Corporation. All rights reserved.
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Automation Products
Distribution and Residential Products
Power and Logic Control
Power Management
Panelboards and Switchboards
Field Services, Batteries, Part Replacements, Installed Product Support
Building Information Modeling (BIM)
Technical and Warranty Support
Commercial Support
Component Warranty & Returns (CORE)
877-ETNCARE877-386-2273
EatonCare Support: Component Order & Component Returns
EatonCare Technical Resource Center
EatonCare OEM EatonCare Project Order Support
EatonCare Power Quality
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General Support Customer Segments
Order Expediting & Order Tracking
Price, Availability, & Order Status
Technical and Warranty Support
Commercial Support
Power Quality Returns
Technical Support
Commercial Support
Sensors and Limit Switches
Vehicle Controls
Drives
Amy 24/7 Automated Information System
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2 2© 2011 Eaton Corporation. All rights reserved.
EatonCare OEM Team
Mission• Maintain premier service levels that exceed
our customers’ expectations and serve as a differentiator for our field sales engineers
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3 3© 2011 Eaton Corporation. All rights reserved.
Differentiation – What to Remember
• Extension of Field Sales Team• Customer & Process Knowledge• Simplifying the Customer Experience• Building Relationships• Sophisticated Tools in Place • Driving Customer Loyalty• We Are Available
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4 4© 2011 Eaton Corporation. All rights reserved.
OEM Team
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5 5© 2011 Eaton Corporation. All rights reserved.
Documentation of Training
• Email your contact info to: [email protected]
• Please let us know if you have any questions or requests, or if you would like a copy of the presentation.
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© 2011 Eaton Corporation. All rights reserved.
S611 Soft Starter
Where Performance Meets Unsurpassed Control
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7 7© 2011 Eaton Corporation. All rights reserved.
Agenda
• Soft Starter Basics• Why convert to Soft Starters• S611 Value Proposition• S611 Open Soft Starter• S611 Enclosed Soft Starter• S611 Selling Tools
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8 8© 2011 Eaton Corporation. All rights reserved.
What is a Soft Starter?
• Soft starter is a solid state device used with AC electric motors to ramp up the voltage and torque on the motor during startup
• This ramp up reduces mechanical stress on the motor and shaft, as well as the electro-dynamic stresses on the attached power cables and electrical distribution network, thus extending the lifespan of the system
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9 9© 2011 Eaton Corporation. All rights reserved.
Why Convert to Soft Starters?
• Soft starters lower inrush current when compared to across-the-line or wye-delta starting methods
• Reduces stress on components (belts, chains, conveyors)• Reduces long term maintenance costs • Increases System uptime
• In pump applications, reduces “water hammer” effect by utilizing pump-stop feature
• Reduces heat build up in enclosure because of internal by-pass
• Reduces peak inrush current resulting in minimizing penalty from the utility companies
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10 10© 2011 Eaton Corporation. All rights reserved.
Inrush Current Comparison (300HP)
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11 11© 2011 Eaton Corporation. All rights reserved.
Soft Starter Product Family
Low Voltage Soft StartersUp to 1000AmpsUp to 690 voltsUp to 800HP
DS7DS6
S611
S811
S801
Up to 25 HP0 to 480 V
Up to 350 HP0 to 600 V
Up to 150 HP0 to 480 V
30 - 800 HP0 to 690 V
30 - 800 HP0 to 690 V
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12 12© 2011 Eaton Corporation. All rights reserved.
S611 Value Propositions & Product Range• Top value propositions
• Integrated bypass• Integrated electronic overload
protection• 120V control• Power monitoring• Intuitive user interface• Serviceability (control board,
contactors)• Pump control option• ModBus Native• Control board mounted
underneath the cover• High fault combination rating up
to 100KA• Available in NEMA 1/12/3R/4/4X
enclosures
• Product Range• Current: 26 to 414A • Voltage: Up to 600V• Power: 20 to 350HP
• Launch Date• August 2011
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13 13© 2011 Eaton Corporation. All rights reserved.
Where Does S611 Fit In?
Low Voltage Soft StartersUp to 1000AmpsUp to 690 voltsUp to 800HP
DS7DS6
S611
S811
S801
Up to 25 HP0 to 480 V
Up to 350 HP0 to 600 V
Up to 150 HP0 to 480 V
30 - 800 HP0 to 690 V
30 - 800 HP0 to 690 V
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14 14© 2011 Eaton Corporation. All rights reserved.
S611 Construction
• Open frame design• Intuitive user interface• Network communication• Standardized connections• Field replaceable
components• Option kits
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15 15© 2011 Eaton Corporation. All rights reserved.
User Interface Module
• Intuitive user interface operation• Entering application
operating parameters• Display critical
operating values• Phase voltage• Phase current• Average values• Power• Fault indications• Fault status/reset• Ready Status
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16 16© 2011 Eaton Corporation. All rights reserved.
User Interface Module
• Straight-forward LED indication and status display
• Parameter menus• Protection• Operation• Monitoring
• Navigation keys• Mode/cancel• Edit/save• Fault log• Fault reset• Arrow (navigation)
• System value display• Volts, amps, power• Fault code
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17 17© 2011 Eaton Corporation. All rights reserved.
Protection Parameters
• Comprehensive parameter set available to provide system monitoring and device protection ability
• Trip class – 5 to 30• Jam trip – 150% to 400% of FLA• Stall trip – 150% to 400% of FLA• Current unbalance – 1% to 100 %• Load disconnect – 1% to 50% of
rated power• Current phase loss – 1% to 100%
of rated current• Under voltage – 1% to 99% of line
voltage• Over voltage – 101% to 120% of
line voltage• Voltage unbalance – 1% to 100%
of line voltage• Phase sequence (rotation) – ABC
or ACB
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18 18© 2011 Eaton Corporation. All rights reserved.
Operation Parameters
• Full feature parameters provide optimum system performance and application integrity• Motor FLA (A)• Motor rated voltage• Start method – voltage ramp
or current limit• Start time – .5 to 180 seconds• Initial torque – 0% to 100% of
full voltage• Stop time – 0 to 60 seconds• Kick start time – 0 to 2
seconds• Kick start torque – 0% to
100% of full voltage• Manual or auto reset mode
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19 19© 2011 Eaton Corporation. All rights reserved.
Advanced Parameters (1)
• Network communications settings• Device address• Baud rate• Parity
• User interface options• User interface lock• User display parameter• Configuration reset
• Programmable relays• Fault relay configuration• Aux. relay configuration
• Start control• Level or edge sensing
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20 20© 2011 Eaton Corporation. All rights reserved.
Advanced Parameters (2)
• Load disconnect source• Fault trip action can be
delayed• Jam trip delay• Current unbalance trip
delay• Current phase loss trip
delay• Load disconnect trip delay• Under voltage trip delay• Over voltage trip delay• Voltage imbalance trip
delay
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21 21© 2011 Eaton Corporation. All rights reserved.
Advanced Parameters (3)
• Selectable parameter functions• UI comm loss fault
enable• Shorted SCR fault
enable• SCR not firing fault
enable• Over temperature
fault enable• Overload on start
enable• Command register
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22 22© 2011 Eaton Corporation. All rights reserved.
Pump Control Option
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23 23© 2011 Eaton Corporation. All rights reserved.
Pump Control Clips
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24 24© 2011 Eaton Corporation. All rights reserved.
Network Communication
• Dual network capable
• ModBus RTU Native• ModBus External• ProfiBus• Devicenet• Ethernet IP/ModBus
TCP
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25 25© 2011 Eaton Corporation. All rights reserved.
Standardized Connections – Terminal Block
• 120Vac Control• Line tap for accessory• Dedicated start terminal
• Aux. relay terminals• No special tools
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26 26© 2011 Eaton Corporation. All rights reserved.
Standardized Connections
• Screw type control terminals
• Standard commodity lugs• Mechanical or compression
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27 27© 2011 Eaton Corporation. All rights reserved.
Field Serviceable Components
• Printed circuit board• Bypass contactors• Current transformers• User interface
module
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28 28© 2011 Eaton Corporation. All rights reserved.
S611 Kits
• User interface remote mounting kit• Communication adapters• Lug kits
• Mechanical• Compression
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29 29© 2011 Eaton Corporation. All rights reserved.
Target Applications
• Constant Torque (Crusher, Conveyor)• High Initial Torque• Kick Start• Extended Ramp
• Variable Torque (Pumps, Fans etc.)
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30 30© 2011 Eaton Corporation. All rights reserved.
S611 Competitive Comparison
• Key competitors in the markets are• Benshaw• Motortronics
• It can very well go up against any other high feature competitor out there
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31 31© 2011 Eaton Corporation. All rights reserved.
Value Props of S611 Over Benshaw• S611 size is smaller in the 100-250HP range• In S611, the control board is mounted underneath the
cover giving it much protection versus that of Benshaw where it is mounted on the cover
• S611 has a highly intuitive digital user interface – This makes commissioning and monitoring that much simpler; Benshaw’s standard user interface is a 4 button 7 segment display
• No JAM or Stall protection in Benshaw• Operating temperature is wider with S611 • Benshaw’s standard enclosed offering is with
breakers; S611 is offered with both fuses and breakers
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32 32© 2011 Eaton Corporation. All rights reserved.
Value Props of S611 Over Motortronics
• S611 Size is smaller in the 100-250HP range• No JAM or Stall protection in Motortronics• Operating temperature is wider with S611 • Motortronics’ standard enclosed offering is
with breakers; S611 is offered with both fuses and breakers
• S611 has better serviceability compared to that of Motortronics
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33 33© 2011 Eaton Corporation. All rights reserved.
What did we learn so far?
• Who is the target competition here?
• What are some of the value props?
• Target Applications?
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34 34© 2011 Eaton Corporation. All rights reserved.
S611 – Enclosed Control• Available in NEMA
1/12/3R/4/4X• Available with various
options including external fully rated bypass, fuses and breakers
• High fault combination rating upto 100KA with fuses and up to 65KA with breakers
• NOT AVAILABLE IN MCCs
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35 35© 2011 Eaton Corporation. All rights reserved.
S611 Catalog Number Scheme
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36 36© 2011 Eaton Corporation. All rights reserved.
S611 Catalog Selection Tables
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37 37© 2011 Eaton Corporation. All rights reserved.
S611 Selling Tools
• Product aid• Four pages of
product highlights• Top value
propositions covered• Performance package• Streamlined UI• Field serviceability• Enclosed control
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38 38© 2011 Eaton Corporation. All rights reserved.
S611 Selling Tools
• Competitive comparison• Eaton S611• ABB PSS/PST• Motortronics V/DXT• Benshaw RC/RB• Rockwell SMC• Schneider ALTISTART• Siemens Sikostart• Weg SSW
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39 39© 2011 Eaton Corporation. All rights reserved.
S611 Selling Tools
• Sales FAQ• Addresses common
product technical questions
• Competitive questions
• Sales questions
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40 40© 2011 Eaton Corporation. All rights reserved.
S611 Selling Tools
• Quick start guide and user manual• Walks through safety
issues, introduction, technical data and specifications, unpacking, install, operating configuration, troubleshooting, accessories
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41 41© 2011 Eaton Corporation. All rights reserved.
Selling Tools - e-Tools Update• VISTA & VOTW: Open S611 available today • Bid Manager: Open S611 and Enclosed
• Take off Location: Industrial Control Products / Soft Starters - S611• Bid Manager 7.7 (available NOW): Disconnect option ONLY• Bid Manager 7.8 (available Oct 24, 2011): Disconnect and most common options
(i.e. external bypass starter, CPT, start/stop pushbutton)
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42 42© 2011 Eaton Corporation. All rights reserved.
S611 Selling Tools
• Plan a lunch and learn… and get free pizza
• ICD picks up the tab!• Look for the
supreme pizza in your launch kit for details!
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43 43© 2011 Eaton Corporation. All rights reserved.
RECENT & UPCOMING RELEASES
Soft Starters
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44 44© 2011 Eaton Corporation. All rights reserved.
DS6 Soft Start Controller
• Top value propositions• Small size• Patented asymmetric
delay angle control, making torque behavior similar to a three phase starter
• Integrated bypass• Low cost solution
compared to three phase control devices
• Full UL approval
• Product range• 41 to 180A• Up to 480V• 40 to 150HP
• Two application notes on DS6 are now available• Sizing• Two phase control
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45 45© 2011 Eaton Corporation. All rights reserved.
DS7 Soft Start Controller
• Top value propositions• Small size• Patented asymmetric delay
angle control, making torque behavior similar to a three phase control device
• Integrated bypass • 24 Vac/dc or 110/230 Vac
control voltage• Mechanical and electrical
tool-less assembly with MMPs
• Low cost solution compared to three phase control devices
• Full UL approval
• Product range• 4 to 32A• Up to 480V• 2 to 25HP
• Launched April 2011
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46 46© 2011 Eaton Corporation. All rights reserved.
S811+ Soft Starter• Top value propositions
• Enhance features of the S811/S801 product family
• Native Modbus and QCP communication
• KW and power factor measurement
• Cloning feature• Alarm capability• Analog Input• Obsolete S801 PCBA and
use S811 PCBA – S801 product will still exist
• Launch date of Third Quarter 2012
![Page 47: General Support Customer Segments - eaton.com.brpub/@electrical/documents/... · • Soft starters lower inrush current when compared to ... • Manual or auto reset mode. 19 ...](https://reader031.fdocuments.us/reader031/viewer/2022022017/5b847bc87f8b9a4a488c53cc/html5/thumbnails/47.jpg)
47 47© 2011 Eaton Corporation. All rights reserved.
One Stop – ALL Information on website
www.eaton.com/softstarters
![Page 48: General Support Customer Segments - eaton.com.brpub/@electrical/documents/... · • Soft starters lower inrush current when compared to ... • Manual or auto reset mode. 19 ...](https://reader031.fdocuments.us/reader031/viewer/2022022017/5b847bc87f8b9a4a488c53cc/html5/thumbnails/48.jpg)
48 48© 2011 Eaton Corporation. All rights reserved.
Questions?
• Product Manager• Ram Tenneti• [email protected]• (734) 730-9513
![Page 49: General Support Customer Segments - eaton.com.brpub/@electrical/documents/... · • Soft starters lower inrush current when compared to ... • Manual or auto reset mode. 19 ...](https://reader031.fdocuments.us/reader031/viewer/2022022017/5b847bc87f8b9a4a488c53cc/html5/thumbnails/49.jpg)
49 49© 2011 Eaton Corporation. All rights reserved.
One Stop – ALL Information on website
www.eaton.com/softstarters
![Page 50: General Support Customer Segments - eaton.com.brpub/@electrical/documents/... · • Soft starters lower inrush current when compared to ... • Manual or auto reset mode. 19 ...](https://reader031.fdocuments.us/reader031/viewer/2022022017/5b847bc87f8b9a4a488c53cc/html5/thumbnails/50.jpg)
50 50© 2011 Eaton Corporation. All rights reserved.
Questions?
• Product Manager• Ram Tenneti• [email protected]• (734) 730-9513
• Application Engineer• David Klapstein• [email protected]• (414)-449-7382
![Page 51: General Support Customer Segments - eaton.com.brpub/@electrical/documents/... · • Soft starters lower inrush current when compared to ... • Manual or auto reset mode. 19 ...](https://reader031.fdocuments.us/reader031/viewer/2022022017/5b847bc87f8b9a4a488c53cc/html5/thumbnails/51.jpg)
51 51© 2011 Eaton Corporation. All rights reserved.