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Karen Taylor22 Panorama Drive Mt MarthaVictoria 3934

Mobile

0411033532

fiji4fun1@mac.com

March 9, 12

Renard Hospitality Search ConsultantsRe – Luxury Resort Hotel Manager/General Manager

I would like to submit my application for suitable roles as Luxury Hotel Manager in the belief that I am ideally suited to the position and offer a unique proven competence for the challenges of such a role. I offer a discerning employer, a proven track record in leading hotels and resorts, and Blue Chip Event Venues, in Australia and proven overseas success on remote offshore islands in Fiji I have a track record in delivering international award winning outcomes with local indigenous teams with “out of the box” solutions and holistic solutions relevant to the particular site.

My career includes practical hands on supervision of maintenance and landscape teams and the project supervision of multi million dollar projects on site, on time and to budget.

An experienced and degree qualified hotel resort manager with a solid track record in management, pre – opening and start ups, I communicate naturally and effectively with personnel, guests and key stakeholders at all levels, consistently demonstrating my ability to impact positively on businesses under my management, exceeding expectations for owners and guests alike.

My style of leadership is to be highly visible to both guests and staff front and back of house, and to build award-winning teams who deliver business turnarounds.

Hands on, I have strong food and beverage, accommodation and front office skills. I am ever present and watchful only stepping in when it is clear that support is needed, careful not to undermine team confidence in the process. My work ethic drives results with delivery of KPI’s and targets across the board.

Throughout my career I have built a reputation for delivering international award winning outcomes. These include being recipient of the World Travel Industry Awards for Best Resort in Fiji, Best Australasia Resort, No 1 destination in the

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World, Frommers Guide for families, Australian Luxury Travel Magazine public voting no 1 destination outside Australia for families, whilst managing change and business turnaround.

As Dux of William Angliss College of Catering and Hospitality in my year, I have all the necessary qualifications to manage the business, supported by extensive experience in so doing. I am also very familiar with revenue and yield management in the sales strategy for properties, and experience in sales and marketing, and working to deliver or exceed budget outcomes.

My creative skills and qualifications allow me to visualise new possibilities and deliver “out of the box solutions” across the full spectrum of the business.One of my core strengths is delivering on these solutions. Driving word of mouth and repeat guest experiences with extended and repeat stays, WOM recommendations whilst contributing to the marketing strategy for both the property and the destination.

I would love to be considered for a dynamic opportunity with an inspired operator, and look forward to hearing from you!

Yours sincerely

Karen Taylor

Karen Taylor

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Work History

2011 Current (confidential)General Manager. Lindenderry Country Estate Hotelwww.lindenderry.com.au

2009 – 2010 Group General Manager – Hideaway ResortsDunk and Bedarra IslandsHeadhunted for this role, to create a new Hotel Group.Responsible for their $ 6million dollar refurbishment programme, Cyclone Yasi devastated both properties.

2009 – 20010 Resort Manager RACV Cape Schanck ResortAppointed to turn around the performance of Cape Schanck my role encompassed the food and beverage, events, golf, and accommodation amenities for the members. I achieved this and created a new energy and delivered improved member satisfaction.

2002 - 2009 Resort Director – Jean Michel Cousteau Fiji Islands ResortResponsible for the food and beverage outcomes with local staff delivering to meet the needs of discerning international guests.Managed all facets of this small luxury boutique resort and turned it around to become one of the most successful resorts in Fiji both financially and for its reputation internationally.Designed and Project Managed The Villa, and public areas

2000 - 2002 Director Hotel Consultancy – Dade in AustraliaSupporting small resorts deliver improved guests outcomes Fulaga Boutique Resort – Fiji. All new 6 star resort. Design concept development to start up and management. Seven Spirit Bay – Coburg Peninsula -- Darwin Re-launched set up management operations.Designed, developed and launched The Sympathy Pin

1999 – 2000 AVS Catering Venue Manager, Melbourne Zoo.Responsible for all performance aspects of this venue, whichincluded multiple food outlets and corporate and wedding eventscatering for up to 5,000. Redeemed reputation. Retained contract

1995 – 1999 Peter Rowland Catering –-Venue and Events ManagerNational Gallery of Victoria. General Manager restaurant, retail café outlets and large scale catering for Blue Chip corporate events and weddings catering for 15 – 3,000

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1992 – 1995 Turtle Island Boutique International Resort Fiji General ManagerAward winning international Boutique resortResponsible for all facets of the operation, and turn around of Turtle Islands reputation, especially for its food and service outcomes.

Major Achievements 1. International industry and Public Voting Awards for:

a. Operational resort management and hotel managementb. Concept design and project management The Villa

Amongst the more recent awards are:

2010 Frommers Guide Best Resort World for families

2009 Luxury Travel Magazine Australia Readers Poll#1 Best Resort Family outside of Australia – World.2009 World Travel Industry Award#1 Australasia - Eco Resort

2008 World Travel Industry Award#1 Resort Fiji#1 Eco Resort Australasia

2007 World Travel Industry Award#1 Boutique Resort Fiji # 1 The Villa – Fiji’s leading Suite

2007 Island Magazine Global Sustainable Tourism Award

2007 Trip Advisor Worlds Top 10 Environmentally friendly accommodation

2006 Conde Nast Winner Most Excellent Resort Atlantic, Caribbean and Pacific Islands

Please note additional awards not detailed here can be provided.

2. Designed, developed and launched Sympathy Pin to market.

3. Established not for profit Community Foundation in Fiji undertaking fundraising activities to contribute to local community projects in Environment, Health, Education and The Arts.

Skills

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Proven leadership and team performance outcomes.Computer literateBusiness turnarounds and development.Budget and finance accountability.Systems and standards to SOP’sStatutory regulations and compliance.Sales and marketing, guest and key stakeholder relations.Revenue generation and yield management Project management and timely completion.

Personal TraitsHonest, loyal and reliableVisual - Eye for detail, very creativeFocused, hard workingCircumspect, respectfulTeam orientated but able to lead without fear of favorHard working, strong work ethic.

Interests and HobbiesCreative design, interiors, furniture, décor items, landscape designWine and food. Cooking, appreciation. Theatre and Arts EntertainmentActive pursuits – cycling, running, walking, kayaking.Web site design and development

EducationDiploma Hotel Management & Catering William Angliss

Luke award for service Dux of course graduates

Interior Architecture studies R.M.I.T MBA Mt. Eliza Business School UQ.

Employer ReferencesMike Freed Passport Resorts – Managing Director (USA)Jean- Michel Cousteau Fiji Island Resort+1 415 788 7870 Mobile +1 415 302 6289

Andrew Fairley – Danish Consulate Melbourne Director Turtle Island ( Austraila )Turtle IslandMobile + 61 419 514 713

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