GENERAL CONDITIONS FOR ELECTRICITY SUPPLY

REGULATORNA KOMISIJA ZA ENERGIJU U FEDERACIJI BOSNE I HERCEGOVINE -

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РЕГУЛАТОРНА КОМИСИЈА ЗА ЕНЕРГИЈУ У ФЕДЕРАЦИЈИ БОСНЕ И XЕРЦЕГОВИНЕ –

Ф Е Р К

Translated by FERK

Regulatorna komisija za energiju u Federaciji Bosne i Hercegovine – FERK 1 Blajburških žrtava 33, 88000 Mostar

Tel. /036/ 44 99 00, /036/ 44 99 01; Fax: /036/ 333-507, /036/ 333-508 [email protected] www.ferk.ba Id.br.: 4227378050005 ; Transakcijski račun [KM]: 5550000013715624;

devizni račun: 5550000013716303, kod NOVA BANKA A.D. FILIJALA MOSTAR

Pursuant to Article 21, paragraph (1), points 7), 8), 11) and 18), Article 22, point 11), Article 52, Article 62 and Article 83, paragraph (2), of the Federation BiH Law on Electricity (Official Gazette of the Federation of BiH, 66/13); Article 10, paragraph (1), points g), h), k), r), Article 11, paragraph (1), point k) and Article 23, paragraphs (1) and (2) of the FERK Statute (Official Gazette of the Federation of BiH, 24/14) and Article 32, paragraph (1) of the FERK Rules of Procedure (Official Gazette of the Federation of BiH, 29/14), Regulatory Commission for Energy in the Federation of BiH (FERK) on the 18th Regular Session held on 24 October 2014 has adopted

GENERAL CONDITIONS FOR ELECTRICITY SUPPLY PART ONE CHAPTER I GENERAL PROVISIONS AND GOALS

Article 1 (Application)

With the General Conditions for Electricity Supply (hereinafter called General Conditions), the power and technical conditions, and economic relations between generator, distributor, supplier, network user and end customer of electricity, including an applicant for obtaining an electric power permit are defined.

Article 2 (Subject-matter of General Conditions)

The General Conditions for Electricity Supply shall contain:

a) the defined electricity quality and quantity criteria; b) the manner and conditions for granting electric power permits, c) the requirements and deadlines for, and the manner in which the contracts on

connecting/increasing/decreasing of connection capacity, contract on supply of electric power and usage of the network,

d) a clear and precise definition of a connection and metering point, e) the criteria on the manner of connection of a new customer/generator and the location

at which a new customer/generator will be connected to the distribution network, f) the conditions under which the supply of electric power to a customer may be

terminated or under which the consumption of electric power may be restricted, g) the manner in which electricity shall be billed and paid for, including the methodology

for the determination of quantities and price for the settlement of unlawful and unregistered electricity consumption,

h) eligibility for indemnification for damages caused by interrupted electric power supply, supply of low-quality electricity, or restricted electricity supply,


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i) provisions defining the customers whose electricity supply may not be interrupted, including cases when the consumed electricity was not paid for, as well as the manner in which mutual obligations in such cases shall be regulated,

j) the conditions and manner for measuring electricity and capacity, and k) other relations between the distribution system operator and its users, as well as other

relations between the power companies and the electricity customers.

Article 3 (The Goal of the General Conditions)

The goal of the General Conditions’ adoption is the establishment of transparent procedures in the relations between generators, distribution system operators, suppliers and end customers.

Article 4 (Definitions)

The definitions and abbreviations used in the provisions of the General Conditions, in addition to those in the Federation of BiH Law on Electricity, FERK’s Rules of Procedure, the Rulebook on Licensing (Official Gazette of the Federation of BiH, 43/14), the Rulebook on Development and Application of Load Diagram (Official Gazette of the Federation of BiH, 77/14), are the following:

a) BAS means the national standard of Bosnia and Herzegovina. b) Electricity Meter (hereinafter called the meter) means the device measuring and

registering electricity consumption at the billing point. c) Distribution system means the infrastructure necessary for electricity distribution

(mid-voltage lines, transformer stations and low-voltage network). d) Electric power permit means the document through which the distribution system

operator defines the technical requirements of connection to the distribution network. e) Energy entity means a legal entity founded under the Law on Companies performing

a minimum of one of the following activities: generation, transmission, distribution, supply or trade of electricity.

f) Capacity factor (cos φ) means the ratio of active capacity to virtual capacity. g) FERK means Regulatory Commission for Energy in the Federation of Bosnia and

Herzegovina. h) Frequency means number of cycles of alternating current per second expressed in

Hertz (Hz). i) IEC means standard approved by the International Electrotechnical Commission. j) Installed capacity means the arithmetic sum of the nominal powers of all power-

consuming devices in one building (facility). k) Direct line means a power line that connects an isolated generation power plant and

isolated customer, or a power line that connects an electricity generator and electricity supplier for direct supply of their own facilities, subsidiaries and eligible customers.

l) Eligible customer public supplier (hereinafter: public supplier) means a supplier responsible to provide electricity supply to eligible customers in case the latter does


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not choose his supplier in the electricity market, in accordance with the rules and regulations of FERK.

m) System user means all natural and legal persons that supply electricity or accept electricity through the distribution network.

n) End customer means a customer who buys electricity for its own needs. o) Customer means a natural or legal person buying electricity. p) Wholesale customer means all natural and legal persons buying electricity for resale

inside or outside the system in which is registered. q) Eligible customer means a customer who can choose electricity suppliers/traders. r) Eligible generator means an electricity generator who generates electricity in a single

power generation facility, using waste or renewable energy sources in the most economical way, including a combined cycle of generating thermal and electric energy, compliant with environmental requirements, with such position being acquired on the basis of a decision of the competent authority.

s) Voltage quality means the stability of physical magnitudes of voltage in relation to nominal values (effective value, frequency, wave form, symmetrical feature of phase values of the voltage etc.).

t) Capacity limiter means a device that restricts an end customer’s electricity capacity for the capacity approved for the end customer in the electric power permit.

u) Metering set means the set of metering and auxiliary devices at the metering point. v) Metering point means the point on the distribution network where electricity and/or

capacity accepted by a customer from the distribution network is measured, or where a generator supplies to the distribution network.

w) Nominal voltage means the voltage by which the network or equipment is labelled and at which it is designed to operate.

x) Billing period means the time period between two meter readings for the billing of consumed electricity and capacity for which a bill to a customer has been issued.

y) Distribution system operator (DSO) means a legal person licensed for power distribution and in charge of operation, control, maintenance, construction and development of a power distribution network, as well as for the connection of new customers and generators.

z) Supplier means any legal entity that has obtained a license for the performance of power supply activity issued by the authorized regulatory body

aa) Special zone means the space in a physical plan where facilities are built and for the connection thereof it is necessary to build or to reconstruct a substation and/or associated connection lines of medium voltage, up to and including 35 kV voltage level (e.g.: factory, mine, generator, apartment/business building for market, tourism facilities, sports facilities, etc.).

bb) Connection means a set of the power lines and devices of medium and low voltage level, including the metering point, by connecting a customer/generator to the distribution network, excluding the main power distribution cabinets, distribution cabinets, metering cabinets on each floor and vertical connection power lines, which are part of the building and used for connecting the customer’s metering point.


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cc) Connection capacity means the maximum allowed active capacity for the end customer/generator approved in the electric power permit

dd) Generator shall means a physical or legal person generating power. A generator is considered an end customer if he uses electricity for its own purposes in accordance with the provisions of these General Conditions.

ee) Supplier of last resort means a supplier who shall supply an eligible customer with electricity in cases when its selected supplier terminates the electricity supply.

ff) Technological unit of the end customer means all the buildings owned by the same legal entity, at the same location and connected to the distribution network at multiple points, with the possibility of summarizing the consumption and coincidence peak load, supplied by the same supplier. Technological unit also means all power substation installations owned by the same legal entity.

gg) Universal service means the part of public service that guarantees connection and supply under reasonable prices, which can be easily compared and are transparent. The right to use it is given to a category of households, small enterprises and commercial customers, as defined by law.

hh) Peak load means the highest average 15-minutes load in a billing period. ii) Joint consumption means the electricity consumption realized by many customers,

and is registered on special meters. jj) Law means the Law on Electricity of Federation of Bosnia and Herzegovina.

CHAPTER II RIGHTS AND OBLIGATIONS OF DSO, SUPPLIER, END CUSTOMER AND GENERATOR

Article 5 (Obligations and Rights of a DSO)

(1) A DSO shall: a) comply with the provisions of these General Conditions, other applicable technical

rules and any applicable laws and secondary legislation rules, as well as the rules and regulations of FERK,

b) operate, maintain and develop a distribution system, c) own metering devices at the electricity delivery and take off points, d) monitor the quality of electricity to the distribution system, for the purpose of

continuity and security of supply, voltage quality and service, e) purchase electricity in a transparent and public manner for covering distribution

losses, f) provide connection maintenance (regular and investment maintenance) and connection

trouble-shooting, which includes, among other things, the maintenance and inspection of measuring devices,

g) prepare short and long term plans for the development and construction of the distribution network, which comply with spatial, regulatory and urban plans, changes


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in consumption, considering the realistic implementation of these plans and their impact on tariff rates for users of the distribution system in accordance with the law,

h) give priority to the processing of requests for connection to the distribution network to the generators of electricity from renewable energy sources, in comparison to generators whose plants do not use renewable energy sources, and give priority of dispatching for eligible generators, in accordance with applicable laws and regulations,

i) maintain and develop information-communication technologies used for licensed activities in the electricity market (software, hardware and communications),

j) maintain databases related to the performance of the licensed activity, k) grant the protection of confidential information obtained directly or indirectly during

contract implementation, l) exchange information available in databases with participants in the electricity market

in an appropriate and non-discriminatory way, ensuring the protection of confidential information in accordance with the law, during which is necessary to obtain an end customer’s prior consent, unless there is no legal basis for such a consent,

m) enable a supplier to use the data of an end customer, while providing the protection of confidential information in accordance with the law, during which is necessary to obtain an end-customer’s prior consent for exchange, unless there is no legal basis for such consent,

n) make the data public on the possibilities to use the distribution network, and make it available to all interested parties,

o) provide quality supply of electricity to all distribution system users in accordance with the applicable technical regulations and standards, including but not limited to the Distribution Network Code and these General Conditions,

p) enable equal and non-discriminatory treatment of suppliers in concluding agreements for the use of the distribution network,

q) provide metering data in order to develop the final calculation of an end customer’s consumption after each switching of electricity supplier,

r) enable objective, transparent and non-discriminatory access to a distribution network to all distribution system users in accordance with principles of the regulated third party access, and in accordance with the Law and these General Conditions,

s) if a DSO does not provide third party access to the distribution network, a third party must be informed about the reasons for refusal of access, which must be objective and non-discriminatory, firmly designed and properly substantiated,

t) grant electric power permits and, based on technical conditions defined in the permit, define the amount of fees for the connection/increase/decrease of the end customers’ connection capacity to a distribution network, or the existing object capacity increase, in accordance with the Rulebook on the methodology for determining the fee, deadlines and definitions for connecting to the distribution network,

u) upon request of an end customer that has its capacity measured on the low voltage network, install the limiter or electronic meter with the possibility of limiting of power,


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v) be the investor and owner of connections for end customers on low voltage that have fulfilled the conditions from electric power permits, design and provide documents, realize technical conditions for the network, construct connections within the deadlines prescribed by these General Conditions, equip a metering place of the end customer, perform necessary testing, and install a connection, except connections in the special zone based upon the contract of mutual relations,

w) enable calculation and invoicing to be carried out at a cost-effective and efficient way, x) enable electronic delivery of invoices if the distribution system customer so requests, y) conclude agreements on the connection/increase/reduction of connection capacity and

contracts for the use of the distribution network, in accordance with the law and these General Conditions,

z) deliver all notifications intended for distribution system users, aa) comply with the provisions of concluded contracts, bb) connect an end customer’s/generator’s facilities to the network pursuant to a contract

on connection, within ten days from meeting the requirements prescribed by these General Conditions,

cc) read metering devices at the place of acceptance and delivery of electricity and deliver data for calculations,

dd) monitor the level of return current impact to the distribution network, ee) record end customers’ load diagram where their meters enable such reading, ff) develop load diagram for the consumption categories and groups, for which there is no

obligation to install the interval meters, continuously monitor, analyse and innovate in accordance with FERK's rules of procedure,

gg) inform customers of the distribution system on planned works and disconnections of electricity supply through the web site and DSO customer relations office, daily press or other media; inform the generators and end customers in accordance with any agreed special method of notification.

hh) handle the objection or complaints of end customers pursuant to applicable laws, rules and regulations and the provisions of these General Conditions, perform adequate procedures upon complaint or appeal of end customers in accordance with applicable laws, provisions of these General Conditions and its regulations,

ii) deliver complaints of end customers to the authorized supplier, jj) indemnify damage to the customers because of a failure to supply and supply of non-

quality electricity, which is the DSO’s fault according to a contract, law, these General Conditions, contracts on connections/increasing connecting capacity and contracts for usage of the distribution network,

kk) archive and update data related to meter reading, billing and collection of invoices for usage of the distribution network, as well as all other necessary data, as it is prescribed,

ll) have a proper register of limitations and interruptions in supply of electricity to customers, from which it is possible to determine the reasons for and duration thereof,

mm) comply with prescribed restrictive measures, nn) suspend electricity supply to an end customer facility at the request of the supplier, in

accordance with the Law and these General Conditions,


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oo) apply tariff rates for the use of the distribution system as determined by FERK, pp) provide information to distribution system users with these General Conditions,

rulebooks, tariff rates for the use of the distribution system determined by FERK, and other documents related to DSO functioning, and their amendments,

qq) deliver notification to end customer/generator in case of a temporary disconnection from the distribution network at least 60 days before the end of a temporary disconnection of an end customers’ facility and deliver the termination of the contract for the use of the distribution network in case of expiration of the deadline of the temporary disconnection,

rr) terminate a contract on the use of the distribution network in case of exceeding the deadline for temporary disconnection from the distribution network,

ss) provide a contact list of all electricity suppliers to the distribution system end customers,

tt) act efficiently, in the manner and deadlines prescribed for the switching of a supplier, uu) check the financial and other data of an end customer with the previous supplier,

upon the end customers’ application for supply by a supplier of last resort, vv) provide simple access to the pricelist of its services to all customers of the

distribution system, ww) regularly report to FERK on its activities in accordance with the deadlines prescribed

by the FERK, xx) conclude agreements in accordance with Article 38 of these General Conditions.

(2) The DSO has the right to:

a) unhindered access for the purpose of installation and sealing of a metering point, replacement, control and reading of a metering point and equipment,

b) manage the electricity facility of the distribution system users in a manner prescribed by the Distribution Network Code and these General Conditions,

c) perform testing for exceeding of the approved connection capacity pursuant to these General Conditions,

d) take ownership of the technically functional connection when offered by the end customer pursuant to these General Conditions,

e) collection of payments for distribution network usage pursuant to approved tariff rates for distribution network usage, these General Conditions and contracts for distribution usage, as well as billing of costs for the maintenance of connections on the distribution network, which are not in its ownership,

f) request a bank guarantee from the suppliers and end customers, except the public supplier and supplier of last resort, based on a quarterly amount of electricity and capacity distributed and the number of end customers

g) in an appropriate and non-discriminatory manner conduct information exchange with suppliers in regard to end customers, ensuring the protection of confidential information in accordance with the law, during which is necessary to obtain an end customer’s prior consent, unless there is no legal basis for such a consent,


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h) determination of the facts about unlawful and unregistered electricity consumption and taking measures for the prevention thereof, with calculation and billing in accordance with the Law and these General Conditions,

i) enable limitations in the electricity supply in accordance with law and these General Conditions,

j) disconnecting customers in cases prescribed by the Law and these General Conditions, k) contracting exceptions to the standard quality of supplied electricity in accordance

with these General Conditions.

Article 6 (Rights and Obligations of a Supplier)

(1) Suppliers of electricity shall:

a) comply with the provisions of applicable laws and s, these General Conditions,

applicable technical rules, electricity market rules and FERK regulations, b) submit to the Distribution System Operator: a license for power supply, court registry

excerpt, headquarters data, ID numbers, e-mail, contact details, proof of membership in a balancing group,

c) sign contracts with end customers for electricity supply, in accordance with the law and these General Conditions,

d) provide the contracted amount of electricity, e) sign a contract with the DSO for usage of the distribution network, in accordance with

the law and these General Conditions, f) submit a bank guarantee, except public and supplier of last resort, based on a quarterly

amount of electricity, the capacity distributed and the number of end customers, g) if the universal service obligation is imposed as a part of the public service, a public

supplier must meet all the conditions for undisturbed delivery of public service and regulate the use of the distribution network for end customers that are supplied by the universal service system,

h) if the public service obligation is imposed, as a supplier of last resort, a supplier must meet all the conditions for undisturbed delivery of public service and regulate usage of the distribution network for end customers, if applicable,

i) ensure that the calculation and billing for delivered electricity and collection of payments is conducted at the most economic and efficient way for each metering point,

j) provide customers with electricity and services in accordance with the signed contracts,

k) supply the end customers with the prescribed minimal amounts of electricity produced in plants using renewable energy sources and efficient cogeneration,

l) invoicing and collection with a clear cost structure, including a separate item for the renewable energy sources incentive fee


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m) apply tariff rates for the usage of a distribution network in accordance with data received from the DSO and present it separately on the invoice if the usage of a distribution network was regulated with a contract for electricity supply,

n) enable electronic delivery of invoices if the end customer so requests, o) make payments of invoices for usage of the distribution network to the DSO within

the stipulated timeframe if the usage of the distribution network was regulated with a contract for electricity supply,

p) comply with provisions of signed contracts, q) maintain and develop information-communication technologies used for licensed

activities in the electricity market (software, hardware and communications), r) maintain databases related to the performance of the licensed activity, s) grant the protection of confidential information obtained directly or indirectly during

the contract implementation, t) archive and update data related to billing and collection, as well as all other necessary

data if it is prescribed, u) exchange information available in databases with the DSO and suppliers (in case of

switching electricity supplier) in an appropriate and non-discriminatory way, ensuring the protection of confidential information in accordance with the law, where it is necessary to obtain an end customer’s prior consent, unless there is no legal basis for such consent,

v) enable information exchange with the DSO related to end customers, in an appropriate and non-discriminatory way, ensuring the protection of confidential information in accordance with the law, where it is necessary to obtain an end customer’s prior consent, unless there is no legal basis for such a consent,

w) negotiate an electricity supply price, except in the case of a public supplier or supplier of last resort, when the electricity supply is done at the public supplier or supplier of last resort price,

x) handle the objection of end customers pursuant to applicable laws, rules and regulations and the provisions of these General Conditions, and upon complaint of end customers proceed in accordance with applicable laws, the provisions of these General Conditions and its regulations,

y) deliver complaints of end customers to the DSO where the DSO is responsible, and inform end customers upon the DSO’s request,

z) indemnify damages to the end customers resulting from termination of the supply of electricity and if the supplied electricity was not of the proper quality, which could be attributed to supplier’s fault according to the Law, these General Conditions and the contract on electricity supply,

aa) comply with prescribed restrictive measures, bb) regularly inform end customers on these General Conditions, rulebooks, changes in

electricity supply prices and other documents related to supplier’s operation, cc) in case of temporary termination of electricity supply to an end customer, notify DSO

the same day upon receiving a temporary termination request, if usage of the distribution network was regulated with a contract for electricity supply,


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dd) notify the end customer about the expiration of a contract for electricity supply at least 60 days before the expiry date,

ee) establish customer relations offices and an appropriate working hours schedule, ff) provide a toll-free information line for all end customers and for malfunction

reporting, if usage of the distribution network is regulated with a contract for electricity supply,

gg) provide for end customers simple access to a catalogue that includes detailed information and answers regarding: end customers’ rights and obligations, contracts and calculations, prices, tariffs and supervision, free choice of a supplier, connection to the distribution network, dispute settlement, end customers’ protection, social measures and unfair business practice,

hh) provide simple access to various service packages for end customers, ii) provide an electricity cost calculator on its web site, jj) inform customers on changes in billing and collection of invoiced amounts without

delay, kk) act efficiently, in a manner and according to the deadlines prescribed under the

supplier switching procedure, ll) inform end customers at least 48 hours ahead of planned works and disconnections of

electricity supply through the web site and customer relations office, daily press or other media; in accordance with electricity supply contracts, where the DSO receives a notification for cancellation or limitation of electricity supply in the contracted timeframe,

mm) deliver to an end customer a final calculation of his consumption after each switch of electricity supplier no later than six weeks from the supplier switching,

nn) regularly report to FERK about its activities in accordance with the deadlines prescribed by the FERK,

oo) sign contracts in accordance with Article 38 of these General Conditions.

(2) Suppliers have the right to: a) access distribution networks and supply end customers with electricity, b) construct a direct power line in cases and the manner prescribed by law, FERK

regulations and other secondary legislation, and with the prior consent of FERK. c) use the data received from the DSO, ensuring the protection of confidential

information in accordance with the law, where it is necessary to obtain end-customer’s prior consent, unless there is no legal basis for such a consent,

d) calculation of the electricity consumption supplied to the end customer, based on data received from the DSO, and billing in accordance with delivered invoices,

e) order the DSO to disconnect from the network the end customers’ facility that does not fulfil obligations from contracts on electricity supply in a manner prescribed by the Law and these General Conditions,

Article 7

(Rights and Obligations of an End Customer)


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(1) In accordance with the provisions of these General Conditions, end customers have the right:

a) to fair, transparent and non-discriminatory access to the network, in accordance with the principles of regulated third party access,

b) to connect their facilities and equipment to the network, when that connection is technically feasible, in accordance with the provisions of the Distribution Grid Code, these General Conditions or any other applicable technical rules and regulations,

c) to transmission of approved connection capacity if it is less than or equal to 23 kW, within the same transformation area TS 10 (20)/0,4 kV, in accordance with provisions of these General Conditions,

d) to decrease previously approved connection capacity without a fee, e) to install a limiter or electric meter with load limiting capability, in order to prevent

exceeding the connection capacity approved by the electric power permit, where they are in the low voltage category where the capacity is measured,

f) to select a consumption group, depending on the type of meter, for the household category customers,

g) to transfer ownership of the technically functional connection to the DSO in accordance with these General Conditions,

h) to be supplied with electricity in accordance with the Law and these General Conditions,

i) to switch electricity supplier j) to universal service of electricity supply if he belongs to an end customer group to

which it applies, k) sign contracts for electricity supply and sign multiple suppliers’ contracts if there is

the possibility for determining calculation values, confirmed by the DSO and balance responsible party,

l) sign contracts for the use of the distribution network with the DSO or regulate usage of the distribution network with the supplier, except the customers in the universal/public service system whose usage of the distribution network is regulated through the contract for electricity supply with the public supplier/supplier of last resort,

m) to switch electricity suppliers within the prescribed timeframe, n) to a supplier of a last resort in cases prescribed by the Law and secondary legislation,

while fulfilling payment obligations for electricity supply, o) to ask the DSO/supplier for a verification of their consumption, and other technical

and measurement data, in accordance with the provisions of these General Conditions, p) to request electronic invoicing, q) to receive a final calculation of his consumption after each switch of electricity

supplier, no later than six weeks from the supplier switching, r) request from the DSO, or supplier in case usage of the distribution network is

regulated through an electricity supply contract, for a temporary disconnection from the distribution network in accordance with these General Conditions,


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s) to objections or complaints related to the DSO’s actions, and objections to a supplier’s actions, according to the provisions of these General Conditions and in accordance with the applicable laws,

t) to compensation for damages as the result of termination of electricity supply, or because the supplied electricity was not of the proper quality, which could be assigned as the DSO’s and/or supplier’s fault, in accordance with the Law and General Conditions.

(2) An end customers shall: a) file an application for obtaining an initial power permit according these General

Conditions, or an application for obtaining a permit according these General Conditions and act upon the conditions thereof before connecting new facilities or changing the facility’s purpose or the capacity of existing appliances,

b) to sign a contract for connection/increase/decrease of connection capacity, electricity supply contract and the Contract on the Use of Distribution Network , or to regulate the use of the distribution network through the electricity supply contract in accordance with the Law and General Conditions, before starting to use the distribution network,

c) comply with the provisions of the signed contracts, d) enable authorized staff of the DSO undisturbed access for the purpose of

installation/sealing/reading of electric meters, replacement and maintenance of equipment and control of the meter’s accuracy,

e) regularly pay the electricity invoice not later than stated on it, f) pay for the connection maintenance costs, unless it’s ownership is transferred to the

DSO, g) notify the supplier of last resort at least seven days before the expiry of the electricity

supply contract, about their intention to use this service because they failed to find another supplier,

h) use the electricity only for its own needs, through meters, without the possibility to resell it or enable another end customer, without the DSO’s approval, to be supplied through its installations,

i) use the electricity and capacity pursuant to signed contracts, j) inform the DSO/supplier in case of temporary disconnection from the metering point

in accordance with the General Conditions, k) inform the DSO or supplier if the usage of a distribution network is regulated through

the electricity supply contract, about any changes, including possible failures of connection and metering devices, in a manner and within deadlines prescribed by the General Conditions,

l) indemnify the damage caused by unlawful actions prescribed by the Law.


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Article 8 (Rights and Obligations of Generators on the Distribution Network)

(1) In accordance with the provisions of these General Conditions, generators have the

right to: a) non-discriminatory access to the distribution network in accordance with the

principles of third party access, b) connect their facilities and equipment to the distribution network, when this

connection is technically feasible, in accordance with the provisions of Distribution Network Code, these General Conditions and any other applicable technical rules and regulations,

c) a temporary connection of a production facility for the purpose of a trial run, d) construct a direct power line in cases and in a manner prescribed by the Law, FERK

rules and regulations and other secondary legislation, with the prior approval of FERK,

e) contract with power companies under the same conditions for all generators from the same category.

(2) Generators shall: a) file a request for an initial power permit, b) before connection of new generation plants or change in capacity of existing units,

apply for a grant of electric power permit and fulfil its requirements, c) implement the orders of the authorized DSO, d) enable authorized staff of the DSO undisturbed access for the purpose of

installation/sealing/reading of electric meters, replacement and maintenance of equipment, and control of the meters’ accuracy,

e) in agreement with the authorized DSO, develop operational instructions for the operation of each power plant,

f) inform the DSO of possible failures of the metering point and/or shutdowns, repairs or failures of generating units,

g) protect the metering devices in their possession from unauthorized access, h) maintain and develop information-communication technologies used for licensed

activities in the electricity market (software, hardware and communications), i) maintain databases related to the performance of the licensed activity, j) exchange information available in their databases with other market participants in an

appropriate and non-discriminatory way, k) grant the protection of confidential information obtained directly or indirectly during

contract implementation, l) sign a contract for the connection, increase/decrease of connection capacity, from

Article 38 of these General Conditions and an electricity supply contract and comply with the provisions, as well as respect regulations prescribed for the electricity market,

m) regularly inform FERK about its activities in accordance with the deadlines prescribed by FERK.


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CHAPTER III CRITERIA FOR ELECTRICITY DELIVERY AND SUPPLY

Article 9 (Delivery and Supply Security)

(1) Distribution of electricity to the end customers in the specific distribution area in the framework of the public service obligation system shall be provided by the authorized DSO licensed for the performance of power distribution in that area.

(2) Except in circumstances described by the Law and these General Conditions, the DSO and the supplier, each in its area of jurisdiction, shall provide continuous, reliable and quality electricity supply to end customers.

(3) In cases of planned maintenance and/or necessity to connect new end customers, the DSO may, with prior notice to distribution network users, temporarily disconnect the electricity, but the terminations should not last longer than mentioned in the notice, in accordance with the provisions of the General Conditions.

Article 10

(Quality Conditions) (1) A generator and DSO shall maintain their facilities in such condition as to enable the

reliable and safe supply of electricity and, as much as is feasible according to technical possibilities, enable continuous service to distribution network users.

(2) Electricity that is supplied to an end customer should fulfil the quality conditions regarding the level of the voltage, the sine curve shape of the voltage form of the voltage sine curve, frequency, permitted number and the duration of the interruptions of the electricity supply service.

Article 11

(Permitted Deviations of Voltage) (1) Deviation from electricity nominal voltage on the electricity delivery point for a

customer connected to the medium voltage network (35, 20 and 10 kV) shall be up to 10%.

(2) Deviation from electricity network nominal voltage on the electricity delivery point for a low voltage network may be within the limits of + 5% and –10%.

(3) Exceptionally, if due to a malfunction of the electricity facility of the generator, DSO or Transco, to which the DSO is connected, caused by force majeure, it is not possible to establish normal circuit conditions and voltage circumstances of the electricity network provided in paragraphs (1) and (2) of this Article, greater deviations in terms of voltage shall be allowed.

(4) The deviations in paragraph (3) of this Article are allowed only during the effects of the force majeure consequences, and the DSO shall properly inform the electricity customers on this.

(5) A contract may exceptionally envision other deviation limits of nominal voltage in the electricity network, than those stipulated by these General Conditions,


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(6) End customers, whose technology is extremely sensitive to disturbances in electricity supply, may conclude a separate conditions of electricity supply, or provide an alternative backup supply, if necessary,

(7) The distribution network nominal voltage is defined by BAS.

Article 12 (Frequency Standards)

(1) The nominal frequency of the network shall be 50 hertz (Hz). (2) The allowed deviation in normal electricity and technical conditions shall be 1% if

the frequency is regulated automatically or 2% if the frequency is regulated manually.

(3) Exceptionally, due to force majeure, nominal frequency may be reduced up to a maximum amount determined by the Independent System Operator of Bosnia and Herzegovina in the Grid Code, and may last until the cessation of force majeure.

Article 13

(Possible Reasons for the Deviations from the Standard) (1) In areas where, due to the incompleteness or obsoleteness of the network, the security

of continuous supply of electricity is diminished or the deviations from nominal voltage are out of the stipulated limits, the quality may significantly deviate from the one determined in these General Conditions. When entering into contracts for the use of the distribution network, the DSO shall inform customers about these facts, provided that it has submitted to FERK a plan for the construction and rehabilitation of the distribution network to remove the causes of the said deviation and has set a deadline by which the required quality will be reinstated.

(2) In a contract on the use of distribution network, a deadline by which the DSO shall restore the quality of electricity to the required level may be agreed upon.

Article 14

(The Excessive Reactive energy/Capacity and Harmonics)

(1) The customer whose appliances and devices are using reactive energy from the network higher than that corresponding to the average power factor (cos ϕ= 0.95) shall provide adequate compensation for the reactive capacity, with the aim to reduce excessive take-on of reactive energy from the network. The customer who takes reactive energy that exceeds the average power factor (cosϕ=0.95) shall be charged for such energy at the tariffs applicable to distribution system customers.

(2) A power generator connected to a distribution network shall reduce to a minimum the take-on of reactive capacity from a distribution network, as specified in the conditions of the electric power permit. If, however, under specific regimes of power plant operations, the power generator accepts reactive energy from the distribution network that exceeds the amount approved in the electric power permit, it shall be charged for it at the tariffs applicable to distribution system customers.


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(3) If the customer fails to provide adequate compensation of reactive capacity, the DSO shall warn the customer to make the compensation and restore harmonic distortion within the prescribed limits. The deadline for appropriate preparation and installation of compensation shall be mutually agreed by the parties.

(4) A power generator whose generation facilities are connected to the distribution network shall adjust its reactive capacity generation/consumption to the actual needs of the system, i.e., to the maintenance of voltage and optimal energy flows in the system, while strictly adhering to the terms and regimes prescribed by the competent DSO.

Article 15 (Complaints of Customers Concerning the Quality of Delivered Electricity)

(1) If a network user files a written complaint with the DSO about the level of voltage

delivered and if the DSO challenges the allegations presented in the complaint, the DSO shall perform metering at the metering point within 20 days from the date of the complaint and shall present a written report about the metering results on voltage quality to the distribution system user within next 10 days.

(2) If found that the complaint was unfounded, the metering costs shall be borne by the distribution system user; otherwise, the costs shall be borne by the DSO.

(3) If distribution network user submits a report on the results of voltage quality metering produced by an authorised institution, the DSO may either accept the results or act in a way specified in paragraphs (1) and (2) of this Article.

(4) If the complaint is justified, the DSO shall, pursuant to the approved development and construction plan for that part of distribution network, in the next three years provide the standard voltage quality to that billing metering point.

(5) In some cases, where existing network users are located in remote areas with long lines, the deviations of voltage quality indicators may be higher than prescribed. In such cases, unless the DSO is able to resolve the problem within a three-year development and construction plan, it shall bring the voltage quality indicators within prescribed level in a timeframe determined by FERK.

Article 16

(Standards and Terms for the Establishment of the Power Quality)

(1) The DSO shall align the quality of electricity supplied with the BAS EN 50160 standard for public distribution systems, i.e., relevant BAS and IEC standards, in this area by 01 January 2017 at the latest, through adequate investment in the construction and development of distribution networks.

(2) Until full application of the EN 50160 standard, i.e., appropriate BAS standard, the quality provisions provided in Articles 10 to 14 of these General Conditions shall apply.

(3) The quality of electricity shall be metered pursuant to the IEC standard 61000-4, i.e., the relevant BAS standard at the delivery point. The party delivering the electricity shall be responsible for the quality of electricity delivered.


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(4) At the written request submitted by a distribution system user, the DSO shall present proof of quality of electricity supplied, wherein the metering should be made pursuant to the IEC 61000-4 standard, i.e., relevant BAS standard.

PART TWO CHAPTER I POWER PERMITS

Article 17 (The Authority to Issue and an Obligation to Obtain a Power Permit)

(1) A power permit shall be issued at the request of the owner of a building or of an

investor. (2) In cases specified in Article 60, paragraph (2) of these General Conditions, the DSO

shall issue power permits on its own initiative. Power permits for connecting a facility to the distribution network voltage of up to 35 kV shall be issued by the competent DSO.

(3) At one metering point there can be only one customer connected, except collective consumption.

(4) Power permits shall be obtained for connecting a facility for the first time to the distribution network, i.e., for connecting to the distribution network a facility that has been disconnected from the distribution network for a period longer than five years.

(5) If a single connection has several metering points, the owner of the building or an investor may obtain one initial power permit containing information about the connection capacity and other necessary data for each individual metering point or individual power permit for each individual metering point.

Article 18

(Power Permit) (1) Except in circumstances specified in Article 17, paragraph (5) of these General

Conditions, the end-user/generator shall obtain a power permit from the DSO prior for:

a) modifying technical features of the end-user’s, i.e., generator’s device, resulting in increased or reduced connection capacity,

b) replacing, relocating or reconstructing the existing connection or metering point,

c) consolidating several metering points into one single metering point, d) splitting a single metering point into several metering points in the same

building, e) changing the purpose of the building and/or category of power consumption

(2) Should the new facility have multiple metering points, the owner or investor may file an application for an initial and power permit, specifying each individual metering point in it or may file an application for an initial and power permit separately for each individual metering point. The owner or investor of this kind of facility shall pay a


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one-time connection fee for each metering point in the building, provided that the building is not located in a special zone.

(3) A power permit is issued and a contract on connection/increase/reduction of connection capacity and/or a contract on the use of distribution network is entered into for each individual metering point or the use of distribution network shall be regulated by a power supply contract pursuant to these General Terms and Conditions, plus a Supply Contract.

(4) Notwithstanding paragraph (3) of this Article, a power permit is issued to the investor in a special zone for the entire facility with all metering points.

(5) In case of a change of use of the building or a part thereof for which a power permit was already issued or in case of an increase or reduction of connection capacity, the end customer shall request that a new power permit be issued. In such case, the end customer shall retain the right to the connection capacity approved under the old permit, but its consumption category shall change, if applicable.

(6) In case of a change of ownership of the building for which a power permit has been issued, the new owner shall be issued the power permit with unaltered technical conditions and is to pay the costs of application processing.

(7) In case of assignment of the contract on the use of distribution network and the Supply Contract, the recipient of the assigned contract shall not be issued a new power permit.

(8) The end customer who was granted the reduction of connection capacity from paragraph (1), point a) of this Article, within five years from the decision to reduce the connection capacity, may request that the original capacity be reinstated free of charge, except the administrative costs of application processing and potential costs incurred by adaptation of the metering point.

(9) The end customer may exercise the right referred to in paragraph (8) of this Article only once.

(10) After the expiration of five years the right referred to in paragraph (8) of this Article shall cease to exist.

(11) The power permit issued is valid for the connection, the metering point and the location specified therein, hence the connection capacity granted in the permit cannot be transferred to another location.

(12) Notwithstanding paragraph (11) of this Article, the end customer who was granted a power permit for low voltage, the connection capacity, which was less or equal to 23 kW, may transfer the entire granted connection capacity to another location within the same substation area TS 10 (20)/0,4 kV pursuant to provisions of these General Terms and Conditions. This can be done only one time, in which case the end customer shall be issued a new power permit.

(13) In case of circumstances referred to in paragraph (12) of this Article, the end customer shall bear the costs of application processing.


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Article 19 (Types of Permits)

(1) Depending on the purpose for which it is issued, a power permit may be:

a) an initial power permit, or b) a power permit.

(2) The initial power permit shall be issued at the request of the end customer/generator or an investor. This permit is a confirmation that the planned building can be connected to the distribution network in accordance with the power circumstances and planned development for that area.

(3) The power permit shall be issued at the request of the end customer/generator prior to their connection to the distribution network and in circumstances specified in Article 18, paragraph (1) of these General Conditions.

Article 20

(Application for the Initial Power permit)

(1) The end customer/generator, i.e., investor, who plans to connect its building to the distribution network shall submit an application for the initial power permit to the DSO in writing, on a standard form prescribed by the DSO.

(2) The application for the initial power permit shall include all necessary information based on which the DSO can adequately assess the possibility for the connection, establish technical conditions, including but not limited to the compliance of the connection with the development plan and assessment of the reverse current effect of the applicant’s device on the distribution network.

(3) An application for the initial power permit shall, inter alia, contain the following elements:

a) Information about the applicant, b) Name, type of building and address/location of the building, plus a copy of the

cadastral plot on which the building is to be erected, c) Purpose of the building, d) Connection capacity and annual power consumption/capacity and forecast

annual power generation capacity, in case of a generation facility, e) The work regime, f) A list of individual appliances over 10 kW, i.e., the technical features of

generation plants. (4) Along with the application for initial power permit, the applicant shall submit the

proof of payment for the costs of application processing.

Article 21 (Application for the Power Permit)

(1) The end customer/generator, i.e., investor, of a special zone who wants to connect its

facility to the distribution network or under circumstances specified in Article 18,


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paragraph (1) of these General Conditions, shall submit an application for a power permit to the DSO in writing, on a prescribed standard form.

(2) The application for a power permit shall include all necessary information based on which the DSO can adequately assess the possibility for the connection, save the information already provided in the application for the initial power permit.

(3) The application for a power permit for RES micro-generators shall also contain information about installed capacity and the location of the RES micro-facility.

(4) When submitting an application for a power permit, in addition to information referred to in paragraphs (2) and (3) of this Article, the applicant shall also submit the following:

a) design documentation – a part of the main design or detailed design of the facility and installations of the end customer or generator,

b) a statement of the end customer whose connection capacity exceeds 23 kW, in which the end customer requests installation of a load limiter if desired,

c) proof of payment for the application processing costs.

Article 22 (Application for a Term Power Permit)

An application for a power permit valid for a particular length of time shall contain the following:

a) information about the applicant, b) name, type of building and address/location of the building, c) purpose of the building, d) reasons for seeking a term permit, e) required installed capacity and connection capacity of the facility for which the

permit is sought, f) approval of the competent authority, g) deadline for the connection, h) duration of the connection, i) place of the connection, j) proof of payment for the application processing costs.

Article 23

(Deciding on the Applications)

(1) If the applications referred to in Articles 20, 21 and 22 of these General Conditions fail to provide the requested information, i.e., documentation, the DSO shall request the applicant, in writing, to complete the application and set a deadline by which the completed application must be submitted.

(2) The DSO shall decide on the applications referred to in paragraph (1) of this Article and submit a copy of the decision to the applicants as soon as possible, but no later than 30 days from the receipt of a proper application.


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(3) The DSO shall issue an appropriate power permit based on the technical and operating capacities of the distribution network and in accordance with the development plans and programmes, adhering to the principles of transparency and equality of all end customers/generators.

(4) If the power features of the end customer/generator and the condition of distribution network on the ground provide for a connection to medium voltage, the DSO shall decide on the application and submit a copy thereof to the applicant as soon as possible, but no later than within 60 days from the receipt of a proper application.

(5) The DSO shall make a written rationale of its decision concerning the application for initial and/or power permit in the form of a decision, which shall be accompanied by the initial, i.e., power permit, if granted, and shall do so within deadlines specified in paragraphs (2) and (4) of this Article. The rationale shall also contain instructions as to available legal remedies. The DSO shall also provide proof of due service of the rationale in accordance with the applicable regulations on means of delivery.

Article 24 (The Right to Appeal)

(1) FERK, as a second instance body, shall decide on the appeals of the initial permit

applicants and/or power permit applicants who have been denied access to the distribution network or who are dissatisfied with the terms for connection to the network.

(2) An appeal from paragraph (1) of this Article shall be served on the DSO directly or via post within 15 days from the date of receipt of the DSO’s decision referred to in Article 23, paragraph (5) of these General Conditions.

Article 25

(Contents of a Power Permit Issued to an End Customer)

(1) The initial power permit for the end customer shall contain electrical, technical and other general requirements for the connection, and in particular the following:

a) general information about the applicant and the facility to be connected, including the name, type, address/location and the purpose of the facility,

b) a copy of the cadastral plot certificate for the plot on which the facility is to be built,

c) the connection capacity of the facility, d) the voltage level and the connection location, e) the category and group of consumption, f) the manner in which the facility of the end customer shall be connected to the

network, type of metering, protective and operational installations, g) technical information on the billing metering point, h) validity of the permit, i) technical protection systems in the distribution network and in the end

customer’s facility, and


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j) any other technical and general requirements, if necessary. (2) The power permit for the end customer shall contain electrical, technical and other

general requirements for the connection, and in particular the following: a) general information about the applicant and the facility to be connected,

including the name, type, address/location and the purpose of the facility, b) a copy of the cadastral plot certificate for the plot on which the facility is

established, c) number and date of the initial power permit, d) installed capacity and connection capacity of the facility, e) the voltage level and the connection location, f) the category and the group of consumption, g) the manner in which the facility of the end customer shall be connected to the

network, type of metering, protective and operational installations, h) technical information of the billing metering point, i) the obligation of the end customer to install in its facility a device to

compensate for the excess reactive energy under the regime with the power factor (cos ϕ) below 0,95,

j) technical protection systems in the distribution network and in the end customer’s facility,

k) deadline by which a contract on connection or increase or reduction of connection capacity, i.e. contract on the use of distribution network, shall be entered into, if the use of the distribution network is not regulated under the contract on power supply pursuant to these General Conditions and the contract on power supply,

l) validity of the permit issued and the terms under which the network user shall obtain a new power permit,

m) any other technical and general requirements, if necessary. (3) A power permit for the connection of a facility with multiple metering points shall

contain information about the connection capacity and other necessary information for each metering point.

Article 26

(Contents of a Power Permit Issued to a Power Generator)

(1) The initial power permit for a power generator shall contain energy-related, technical and other general requirements for the connection, and in particular the following:

a) general information about the applicant and the generation facility to be connected,

b) a copy of cadastral plot certificate for the plot on which a power plant is to be built,

c) installed capacity of the power plant, d) type of primary energy and conversion thereof, e) the voltage level and the connection location,


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f) obligations of the generator relating to the operation regime of the power plant and allowed power factor,

g) obligation to enter a contract on mutual relations, as well as a financing contract referred to in Article 27, paragraphs (5) and (6) of these General Conditions, if subject to a special zone,

h) the manner in which the power plant shall be connected to the network, type of metering, protective and operational installations,

i) technical information on the billing metering point, j) the need to provide a design for the connection of the power plant, k) validity of the permit issued, and l) any other technical and general requirements, if necessary.

(2) The power permit for a power generator shall contain electrical, technical and other general requirements for the connection, and in particular the following:

a) general information about the applicant and the generation facility to be connected,

b) a copy of cadastral plot certificate for the plot on which a power plant is built, c) installed capacity per generation unit and the total installed capacity of the

power plant, d) technical characteristics of the generation units, e) the voltage level and the connection location, f) obligations of the generator relating to permitted operation regime and power

factor of the power plant, g) a single-pole diagram of the power plant, h) the manner in which the power plant shall be connected to the network, type of

metering, protective and operational installations, i) the obligation to perform the Financing contract from Article 27, paragraph (6)

of these General Conditions, if subject to special zone, j) technical information on the billing metering point, k) deadline by which a contract on connection or increase or reduction of

connection capacity, i.e. a contract on the use of distribution network, and a contract on power supply shall be entered,

l) validity of the permit issued and the terms under which the power generator shall obtain a new power permit,

m) any other technical and general requirements, if necessary.

Article 27 (Special Zone)

(1) In order to connect facilities that have been built in a special zone to the distribution

network, the investor shall submit to the DSO an application requesting that the DSO assess the technical requirements for the connection of the special zone to the distribution network and define mutual relations. Also, this application shall be deemed an initial power permit application.


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(2) Along with the application referred to in paragraph (1) of this Article, the applicant shall submit:

a) Documents proving the status of the special zone investor, b) A copy of the cadastral plot certificate for the plot on which a facility is to be

built, c) A valid document issued by the spatial planning authority explaining the

purpose and shape of the construction land on which the facility is to be erected, i.e., at least the spatial plan of the municipality or city harmonised with the cantonal spatial plan,

d) Concept design of the planned facility with technical and technological characteristics,

e) Information about the required power and capacity. (3) In order to assess the technical conditions for connection to the network, the need for

development of a design of the distribution network and the connection in a special zone, the DSO shall develop a concept design for a power supply to the special zone. Based on an agreed concept design, the DSO shall issue an initial power permit to the special zone investor.

(4) In the initial power permit referred to in paragraph (3) of this Article, the following elements shall be specified:

a) the total power required for the connection of a facility in the special zone as the sum of all individual connection capacities multiplied by a coincident factor,

b) a list of all individual billing metering points of future end customers in the special zone with their individual connection capacities,

c) in case of a power plant, the number and power of generators. (5) Based on the initial power permit issued, the DSO and the special zone investor shall

enter a contract on mutual relations, defining the following: a) The terms and the schedule according to which the preparation of power

facility construction shall be financed in order to provide necessary technical conditions in the distribution network of the DSO, the distribution network in the special zone and connections of the end customers/generators, including acquisition of the building permit,

b) The terms, the schedule and the scope of financing of construction of the power facilities required to provide necessary technical conditions in the distribution network of the DSO, the distribution network in the special zone and connections of the end customers/generators.

c) Rules on the change of connection capacity of the future end customers/generators in the special zone,

d) Assignment of the rights and obligations to the end customers, and e) Other matters stemming from the mutual relations.

(6) Based on a contract defining mutual relations and after obtaining the initial power permit and the building permit for power facilities from the contracted scope of construction and after providing for technical conditions in the distribution network of DSO, including the network in the special zone and connections of end


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customers/generators, the DSO and the special zone investor shall enter a contract on financing the construction of these facilities.

(7) The financing contract from paragraph (6) of this Article defines, inter alia, the manner, terms of payment and the amount of connection fee in accordance with the Rules on the methodology to calculate the connection fee and define the deadlines and terms for connection to the distribution network.

(8) Based on the contract on mutual relations, the contract on financing, and the initial power permit, i.e., the power permit, the DSO shall issue a power permit to each individual end customer/generator in the special zone.

(9) Based on the power permit, the DSO shall enter a contract on connection or increase/reduction of connection capacity with each individual end customer/generator.

Article 28

(Mandatory Application of the Terms Specified in the Permit)

(1) The terms specified in the power permit issued by the DSO shall be binding on end customer/generator connecting to the distribution network and shall not be modified, unless a new power permit is issued.

(2) The DSO shall be required to connect to the distribution network facilities of the end customer/generator who has obtained a power permit and met all the requirements specified in the permit and the connection contract and who has entered into a contract on the use of distribution network and a contract of power supply pursuant to these General Conditions for Electricity Supply.

Article 29

(Validity Period of an Initial Power Permit)

(1) The initial power permit shall be issued for a period of one year. The initial power permit may be extended for one more year.

(2) The initial power permit shall cease to have effect if the applicant fails to seek the renewal thereof within a period of one year from the date of issuance or has failed to request the issuance of the power permit.

Article 30.

(Validity Period of a Power Permit)

(1) The validity of a granted power permit based on which the connection was established shall not be limited.

(2) Notwithstanding paragraph (1) of this Article, a term power permit may be granted for facilities intended for occasional or temporary usage.


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(3) The power permit granted to a special zone investor for the whole facility with all metering points shall expire once the end customers are granted power permits for each individual metering point.

(4) The granted power permit shall expire should the holder of power permit fail to conclude a contract on connection/increase/reduction of connection capacity, a contract on usage of distribution network, or a supply contract pursuant to these General Conditions for Electricity Supply within the deadline specified in the power permit.

(5) Notwithstanding the term referred to in paragraph (1) of this Article, a power permit shall expire in case the end customer has been disconnected from the distribution network for a time period longer than five years.

(6) In the case referred to in paragraph (5) of this Article, the DSO shall inform all end customers that their power permits shall cease to have effect after the expiry of five years, in which case they shall reapply for the permit. The DSO shall serve this notification no later than 60 days prior to the expiration of five years.

(7) A power permit shall cease to be valid following the termination of the contract on usage of distribution network, or the termination of the supply contract, if the use of distribution network was regulated by the supply contract pursuant to these General Conditions for Electricity Supply, except in the case of the s of supplier or the assignment of the contract on use of distribution network and supply contract, and during a temporary disconnection from the distribution network.

Article 31

(Standard Forms)

(1) The DSO shall develop standard application forms for the initial power permit and power permit.

(2) The forms referred to in paragraph (1) of this Article must be accessible to the public on the website of the DSO and in the authorised offices of DSO for distribution system customer services.

(3) The DSO shall develop standard forms of the initial power permit and power permit. CHAPTER II CONTRACTS

Article 32 (Types of Contracts)

Relations between the DSO, supplier, end customers and power generators shall be regulated by the following contracts:

a) a contract on connection/increase/reduction of the connection capacity, b) a contract on the use of distribution network, c) a power supply contract.


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Article 33 (Contract on the Connection/Increase/Reduction of Connection Capacity)

(1) A contract on connection/increase/reduction of the connection capacity shall be

concluded by the DSO with the holder of a power permit in the case of a new connection or in cases referred to in Article 18, paragraph (1) except point e), of these General Conditions of Electricity Supply.

(2) The DSO shall draft a contract on connection/increase/reduction of the connection capacity based on the granted power permit and, before entering this contract, shall inform the other party on all important elements of the contract, including the details on the amount and manner of calculation of the connection fee, the possible payment method and so on.

(3) In addition to the provisions of these General Conditions of Electricity Supply relating to the connection and other provisions agreed by the contracting parties, the contract on connection/increase/reduction of the connection capacity shall contain provisions on the following:

a) information about the contracting parties, b) subject matter, the number and the date of the contract, c) name and address of the facility to be connected to the distribution network, d) number of the power permit and issuance date, or number and date of the

contract that regulates mutual relations in the case of a special zone, e) technical elements of the connection pursuant to conditions stipulated by the

power permit issued, f) amount of distribution network connection fee, with the deadline for payment

and payment schedule, g) conditions relating to separation of obligations of the DSO and holder of power

permit for the construction of the connection, if applicable, h) ownership of the connection, i) deadline to complete the construction of the connection, j) deadline to connect to the distribution network, k) indemnification, l) applicability of the Law, these General Conditions of Electricity Supply, and

other laws and secondary legislation, m) dispute resolution mechanism, and n) grounds for termination.

Article 34

(Contract on the Use of Distribution Network)

(1) The DSO shall enter into a contract on the use of the distribution network with the supplier or directly with the end customer.

(2) In the contract with the DSO, the supplier shall regulate the usage of the distribution network with end customers with whom contracts on electricity supply have been concluded, if the contract regulates the usage of the distribution network.


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(3) Default supplier shall regulate the usage of distribution network for its customers in a contract concluded with the DSO. The supplier of last resort shall regulate the usage of the distribution network for end customers, provided it is applicable pursuant to these General Conditions of Electricity Supply.

(4) The contract on usage of the distribution network shall, in addition to parts of these General Conditions of Electricity Supply containing provisions relating to the distribution network, applicable tariffs for distribution system users, and other provisions agreed by the contracting parties, include provisions that relate to:

a) information about the contracting parties, b) subject matter, number and date of the contract, c) definitions in case the contract introduces new concepts and definitions not

stipulated by relevant regulations, d) number and date of power permit and the contract on connection/

increase/reduction of the connection capacity, e) data on the installed/connection capacity and other power indicators approved

by the power permit, f) transfer of ownership of metering devices and/or connections of existing end

customers, g) place of delivery, location and metering, h) address, deadline, and manner of delivery of bills and notifications, including

the delivery of electronic bill, if so requested by the distribution network user, i) continued, reliable and quality-standard compliant electricity supply to end

customers, j) exemptions from the standard quality of supply of electricity as stipulated by

these General Conditions of Electricity Supply, k) the possibility to contract higher than standard security of supply, l) the level of permitted reverse current effect on the distribution network,

m) operating power plants of the distribution system user by the DSO, n) connection maintenance, o) undisturbed access of the DSO to install and seal metering devices, read

meters, replace meters and other equipment, and check the metering devices and equipment,

p) regular reading of metering devices and submission of data to the supplier for calculation,

q) notifying distribution network users before the start of planned works on the maintenance of the distribution network,

r) applicable tariffs for the usage of distribution network established by FERK, s) notifying distribution system users of the changes in applicable tariffs for the

usage of distribution network, t) billing period,


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u) payments for the usage of the distribution network in line with tariffs for distribution network users, in accordance with the calculation presented in the delivered invoice,

v) interest rates in accordance with the law, w) exemptions in the supply of electricity in accordance with stipulated restrictive

measures, x) reasons to suspend electricity supply, y) way to suspend electricity supply, z) temporary disconnection of end customer from the place of connection in

accordance with these General Conditions of Electricity Supply, aa) notifying end customer of the temporary disconnection of their facility from

the distribution network prior to enforcement of a temporary disconnection and informing them of the consequences of the expiration of the time limit of temporary disconnection,

bb) efficient actions in the manner and within time limits stipulated for change of supplier,

cc) verification of financial and other data of the end customer kept by the previous supplier in case the end customer filed a request to switch to a supplier of last resort,

dd) obtaining metering data for the calculation of final consumption of the end customer after any switch of electricity supplier,

ee) reporting, data exchange, and confidentiality of information or data received directly or indirectly during contract implementation,

ff) indemnification, gg) force majeure, hh) application of the Law, these General Conditions for Electricity Supply, rules

applied to electricity market and other laws and secondary legislation, ii) submission of complaints by end customers to the competent supplier, jj) appeals and complaints review, kk) the possibility of arbitration, ll) contract validity period, mm) contract termination.

(5) Contract on usage of distribution network that the DSO concludes with the supplier referred to in paragraphs (2) and (3) of this Article shall, in addition to data referred to in paragraph (4), include provisions in relation to:

a) submission of a bank guarantee to the DSO, except the default supplier and the supplier of last resort, based on quarterly power capacity, load distributed and the number of end customers,


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b) enabling the supplier to use data of the end customer, while ensuring protection of confidential information pursuant to the law, provided that there is prior consent of the end customer for data exchange, except in cases when no legal grounds exist for such a consent,

c) notifying the DSO in case of temporary disconnection of the end customer from the connection point,

d) suspension of electricity supply by the DSO to the facility of the end customer upon request of the supplier in the cases and manner stipulated by the Law and General Conditions of Electricity Supply,

e) reviewing complaints of end customers, submitting relevant applications to the DSO and timely notification of the end customers in relation to requests of DSO,

f) enabling the DSO to use the data of the end customer, while ensuring protection of confidential information pursuant to the law, provided that there is prior consent of the end customer for data exchange except in cases when no legal grounds exist for such a consent,

g) application of tariffs for distribution system users in accordance with data received from DSO, which shall be separately presented in the bills,

h) payment to the DSO of invoiced amounts for usage of distribution network within an agreed timeframe,

i) amount of electricity, and j) contract termination.

Article 35 (Electricity Supply Contract)

(1) Contract on electricity supply shall be concluded by the electricity supplier with the

end customer, regardless of whether the supplier is a selected supplier, default supplier or supplier of last resort.

(2) In addition to the parts of these General Conditions for Electricity Supply containing provisions relating to electricity supply, other provisions agreed by the contracting parties, and relevant provisions referring to usage of distribution network, if the contract regulates the distribution network, the contract on electricity supply shall include provisions relating to the following:

a) information about the contracting parties, b) subject matter, number and date of the contract, c) number of contract on the usage of distribution network, if the usage of the

distribution network is not the subject matter of the contract, d) installed/connection capacity and other power indicators approved in the power

permit, e) place of delivery, location and metering,


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f) address, deadline and manner of delivery of bills and notifications, including the delivery of an electronic bill, if so requested by the distribution network user,

g) amount and quality of electricity bought from the supplier, h) contracting with several suppliers simultaneously, if there is a possibility to

establish power indicators, which is to be confirmed by the system operator and BRP,

i) supply price, j) tariffs for distribution system users in case when the end customer regulates the

usage of the distribution network in a contract on electricity supply, k) manner of calculating and invoicing supplied electricity in accordance with

data received from the DSO, l) notifying end customers on any changes regarding calculations, m) delivery of bills for the supplied electricity with a clear costing structure,

including also a clear indication as to an RES fee, n) billing period, due date for payment of the delivered invoices, as well as the

interest rate in accordance with the law, o) regular payment of delivered invoices, p) ensuring the contracted amount of electricity, q) exemptions in line with stipulated restrictive measures, r) request of the supplier submitted to the DSO to suspend electricity supply to a

facility of an end customer due to its failure to meet contractual obligations stipulated by the contract on electricity supply, in the cases and manner regulated by the Law and these General Conditions for Electricity Supply,

s) reasons for and manner to suspend electricity supply, t) reporting, data exchange, and confidentiality of information or data received

directly or indirectly in the course of contract implementation, u) enabling the DSO to exchange data about the end customer, while ensuring

protection of confidential information pursuant to the law, provided that there is prior consent of the end customer for data exchange except in cases when no legal grounds exist for such a consent,

v) requests of end customers to verify their consumption, as well as other technical and metering data, if the usage of the distribution network is regulated by the contract on electricity supply,

w) notifying the supplier in case of a temporary disconnection from the connection point,

x) notifying the DSO in case of a temporary disconnection of the end customer from the connection point, if the usage of distribution network is regulated by the contract on electricity supply,


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y) notifying end customer of the expiration of the supply contract, z) efficient actions, in the manner and time limits stipulated for switch of supplier,

aa) the switch of a supplier and settling the financial obligations to the previous supplier in order for the end customer to be entitled to the service of a supplier of last resort, unless the previous contract has been terminated on grounds of failure to pay,

bb) final consumption calculation of the end customer after every switch of electricity supplier,

cc) reporting, data exchange, and confidentiality of information or data received directly or indirectly in the course of the contract implementation,

dd) indemnification, ee) force majeure, ff) application of the Law, these General Conditions, rules applied to electricity

market and other laws and secondary legislation, gg) submission of complaints in relation to usage of the distribution network by

end customers to the DSO, hh) complaint review, ii) possibility to contract arbitration, jj) contract validity period, kk) contract termination.

Article 36 (Deadline for Switching Supplier)

When the end customer intends to switch electricity supplier, the procedure must be completed within the timeframe and in the manner prescribed in the procedures to switch a supplier.

Article 37 (Termination of a Contract)

The contracts from Articles 34 and 35 of these General Conditions shall cease to have effect in the following circumstances:

a) death of the end customer, i.e., windup of the legal entity, b) agreement between the parties to the contract, c) change in ownership over the facility of the end customer, d) the expiry of the contract, e) termination of the contract, and f) occurrence of circumstances stipulated by the law for termination of the contract.


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Article 38 (Special Contracts on Mutual Relations)

(1) The relations between the DSO, suppliers, generators and other entities on electricity

market shall be regulated by special contracts on mutual relations. (2) In addition to provisions agreed by the parties, the contracts from paragraph (1) of this

Article shall also contain the following elements: a) subject matter of the contract, b) information sharing, c) manner of connection and electronic data exchange, d) rights and duties of contracting parties, e) procedures applying to the billing metering point, f) economic relations between the contracting parties, g) dispute resolution, h) provision for a competent court in case of disputes that could not have been

resolved amicably, i) other matters stemming from the mutual relations.

(3) The way of information sharing, connectivity and electronic data exchange, as well as other procedures related to their participation in the electricity market must be in compliance with the law and secondary legislation regulating the relations in the electricity market.

Article 39

(Standard Contract Forms)

(1) The DSO shall develop standard contract forms for the contracts referred to in Articles 33 and 34 of these General Conditions. It shall publish them on its website and make them publicly available and free of charge, in the customer support office for distribution system users.

(2) The suppliers shall develop standard contract forms for the contracts referred to in Article 35 of these General Conditions. They shall publish them on their websites and make them publicly available, free of charge, in the customer support offices for electricity customers.

Article 40

(Collective Consumption)

In case of collective consumption, the end customers shall, under their contracts on the use of distribution network, i.e., electricity supply contract, assume the responsibility to pay a corresponding part of the costs of collective consumption. Claims for


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collective consumption shall have the same status and treatment as the claims recorded at the metering point of the end customer, who is also the end customer of collective consumption.

Article 41 (Change of Ownership and Succession)

(1) In case of a change of ownership of the end customer’s facility, the previous

owner/end customer shall submit a notice of termination of contract for the use of distribution network as well as for a contract on electricity supply within 30 days from the actual change, and present relevant documents on the change of ownership in accordance with the law, while the new owner of the facility in question shall apply, within the same timeframe, for new contracts, upon presentation of relevant documents on the change of ownership.

(2) Based on the received notice of termination of contracts referred to in paragraph (1) of this Article, the DSO shall, within five days following the receipt of the notice, inspect the metering point, read the meter and forward the readings to the supplier.

(3) Based on the readings referred to in paragraph (2) of this Article, the DSO and supplier shall bill for electricity consumption and the use of the distribution network, in which case the billing shall represent the basis for the settlement of contractual obligations between the previous and new owners and their respective relations with the DSO and the supplier. From that day on, the previous owner/end customer shall not be responsible for the obligations incurred at that metering point.

(4) If the new owner referred to in paragraph (1) of this Article fails to conclude a contract on the use of distribution network in accordance with the law and these General Conditions for Electricity Supply, the DSO shall suspend the electricity supply to that billing metering point in the manner specified in the provisions of these General Conditions.

(5) If the new owner fails to enter into contracts referred to in paragraph (4) of this Article within the timeframe stipulated for a temporary disconnection from the distribution network, the power permit issued for the metering point concerned shall cease to be in effect.

(6) If the previous owner/end customer failed to comply with the provisions from paragraph (1) of this Article, the responsibility for the electricity already supplied may be established based on the provisions of the sales contract or another appropriate document on the change of ownership in accordance with the law, provided that it contains a provision on determining the liabilities or a date based on which the liabilities may be determined. If the sale contract, i.e., appropriate document on the change of ownership, does not contain a provision on liability determination or if the level of liability cannot be determined, the DSO and the supplier shall, at the request of the new owner of the facility upon presentation of the appropriate document on the change of ownership conclude a contract on the use of distribution network in accordance with these General Conditions for Electricity Supply with the date of the registration of the new owner, if the registration is used as a basis for determining the


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level of contractual obligations between the previous and the new owner, and their relations with the DSO.

(7) A successor, i.e., a legal successor, shall conclude a new contract with the DSO and settle the liabilities incurred prior to occurrence of the said circumstances, within 30 days from the date of identifying the successor, i.e., the legal successor.

(8) If the contracts are not concluded within the timeframe specified in paragraph (7) of this Article or if the legal successor refuses to accept the liabilities of its predecessor, the DSO shall disconnect the successor/legal successor from the distribution network, and the DSO and the supplier shall launch a procedure to collect the debt for electricity supplied to the predecessor.

Article 42

(Contract Assignment)

(1) The end customer who is the owner of the facility may request that its contract for electricity supply and contract for usage of the distribution network be assigned for a certain period of time to another end customer, and the DSO/supplier may grant such assignment in accordance with the law and these General Conditions for Electricity Supply.

(2) The party assigning the contract shall remain the holder of the power permit. CHAPTER III END CUSTOMER’S/GENERATOR’S CONNECTION

Article 43 (Connection)

(1) The connection starts at the connection point on the distribution network that is

unambiguously determined by the DSO in the terms of the power permit. If the power circumstances provide for it, the starting connection point may be also the medium voltage cell in SS 110/x kV (after the harmonisation between the DSO and Transco).

(2) The connection ends with the end customer’s/generator’s metering point, including that metering set.

(3) As an element of the connection with the end customers whose capacity is neither metered nor billed or whose metering point is not equipped with an electronic meter, the DSO shall install a capacity limiter.

Article 44

(Rules on the Methodology to Calculate Connection Fees and Define the Terms and Conditions for the Connection to the Distribution Network)

(1) Connection of the facilities owned by new end customers/generators, i.e., special zone

investors in the distribution network shall be carried out pursuant to the terms defined


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in the Rules on the methodology to calculate connection fees and define the deadlines and terms for the connection to the distribution network adopted by FERK.

(2) The rules on the methodology to calculate connection fees and define the terms and conditions for the connection to the distribution network include the methodology for calculation of the fees charged for the connection of facilities of the end customer/generator, i.e., special zone investor to the distribution network, a general bill of quantities for the works and material required for the construction of power distribution system facilities, which serve as factors for calculation of the average investment required for connecting 1 kW power to the LV and MV distribution network, from which the unit price of the connection fee is derived.

(3) The rules on the methodology to calculate connection fees and define terms and conditions for the connection to the distribution network shall be made available on the FERK website, of the DSO and in all authorised offices of the DSO responsible for relations with the distribution system users.

Article 45

(Unit Price of the Connection Fee)

(1) Within 30 days from coming into force of the rules on the methodology to calculate connection fees and define the terms and conditions for the connection to the distribution network and these General Conditions, the DSO shall submit to FERK for approval the unit prices of the connection fee developed in accordance with the rules.

(2) Pursuant to the provisions of the rules on the methodology to calculate connection fees and define terms and conditions for the connection to the distribution network, the DSO may request modification of the unit prices of the fee for the connection to the distribution network.

(3) If the proposed unit price of a fee charged for the connection to the distribution network is not compliant with the rules on the methodology to calculate connection fees and define terms and conditions for the connection to the distribution network, the unit price of a fee charged for the connection to the distribution network shall be set by FERK.

(4) The unit prices of a fee charged for connection to the distribution network shall be made available to the end customers/generators on the FERK websites and the DSO, as well as in all authorised offices of the DSO responsible for relations with users of the distribution system.

(5) FERK may on its own initiative initiate the changes in unit price of the fees charged for connection to the distribution network.

Article 46

(Services’ Price List)

(1) The DSO shall set the price list, specifying the charges for power permits, disconnection and re-connection at the request of the end customer/generator, inspection of the soundness of connection and of the metering point at the request of


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the end customer, a report on the voltage quality at the request of the end consumer/generator, establishing unauthorised electricity consumption and other services related to the function of the DSO, and shall publish it on its website.

(2) The price list shall be made available to all end consumers/generators in all authorised DSO offices for customer relations with distribution system users and in all supplier’s customer service offices, and a copy thereof shall be presented to FERK.

Article 47

(Rules on Metering Point)

(1) The DSO’s rules on metering points define, inter alia: a) location at the end customer’s/generator’s for mounting a metering cabinet, b) dimensions, material and level of protection, c) associated equipment in the cabinet, d) adopted types and classes of accuracy of the metering devices, depending on

the voltage level, peak capacity, category and group of consumption, e) adopted types of tariff control devices, f) communication devices.

(2) The rule on metering point shall be made available on the DSO website, as well as in all authorised officers of the DSO for customer service.

Article 48

(Requirements for the Construction of the Connection)

(1) The competent DSO is the investor and owner of all new connections at low and medium voltage, excluding a special zone, and shall construct the connections that are necessary for connecting end customers/generators, provided that they have fulfilled requirements indicated in the power permit and contract on connection/increase/reduction of the connected capacity and have paid the connection fee. Exceptions are main distribution cabinets, distribution cabinets, metering cabinets on floors and vertical risers that are an integral part of the building, through which a metering point of customers is connected.

(2) When designing and constructing the connection, the DSO shall take into account the location of the metering point to make sure that undisturbed access to it is secured.

(3) The investor of a special zone shall sign contracts with the DSO in accordance with Article 27 of these General Conditions.

Article 49

(Time Limit for the Construction of the Connection)

(1) The time limit for the construction of the connection to the distribution network is: a) for a low voltage distribution network no longer than 30 days from the day of the

fulfilment of requirements on the part of end customers or generators as indicated in the contract on connection/increase/decrease of the connected power,


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b) for other cases of connection as indicated in the contract on connection/increase/decrease of the connected power.

(2) The DSO shall execute the connection within the shortest time possible, taking into account the factual situation in the field.

Article 50

(Connection of the Facility)

(1) The DSO shall connect the facility to the distribution network, provided that the following requirements are fulfilled:

a) the construction of the connection has been completed, b) a contract on the use of the distribution network has been concluded, unless

the use of the distribution network has been regulated by a contract on electric power supply,

c) a contract on electric power supply has been concluded. (2) The time limit for connecting the facility to the distribution network shall not be more

than 10 days from the day of fulfilment of the requirements referred to in paragraph (1) of this Article.

Article 51 (Costs Incurred Due to Changes on the Existing Connection)

(1) End customers/generators that require changes to their connections and their billing

metering points, as well as on any other part of the distribution network, and at the same time do not increase the connected power, shall cover the costs of executed changes for:

a) separation of installations, and setting up a larger number of billing metering points,

b) joining of installations, and setting up a smaller number of billing metering points and

c) any other requests (relocation, alteration from above ground to underground connection, relocation of parts of the distribution network and similar).

(2) If a change on the connection is necessary due to works on the reconstruction of the distribution network, the costs of changes on the connection shall be covered by the DSO.

(3) If an investor with his activities (construction, extension or reconstruction of his facilities and similar) has damaged or threatened the technical acceptance of the distribution network or facilities owned by the DSO or third parties, the investor shall be responsible to cover the costs of bringing them back into proper condition, as well as to compensate those that were damaged by his activities for any possible damage.


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Article 52 (Occasional and Temporary Connection)

(1) A low voltage connection intended for occasional use (fairs, amusement parks,

circuses, events, seasonal stands and similar) shall be carried out by a rule on permanent connection.

(2) A connection intended for limited time use for the purposes such as: construction sites, temporary movable stalls, temporary fairgrounds, temporary circus areas shall not be carried out as a permanent connection.

(3) The connection referred to in paragraph (2) of this Article shall last no longer than 6 months, except for connections to construction sites, which shall last no longer than until the use permit for the facility is obtained.

Article 53

(Connection of the Facility with a Written Approval by the Administrative Authority Competent for the Issuance of a Construction Permit)

(1) Facilities that were constructed without a construction permit shall not be allowed to

be connected to the distribution network. (2) As an exception to paragraph (1) of this Article, the DSO may carry out a temporary

connection of illegally constructed facilities to the distribution network with written approval by the administration authority competent for the issuance of a construction permit, in the following cases: 1) if the constructed facility is in the area for which no planning documents have

been adopted, 2) if the constructed housing facility is occupied, and 3) if the constructed facility is in the process of legalization.

(3) The temporary connection referred to in paragraph (2) of this Article shall be carried out by applying the same procedure that is conducted for permanent connections, until requirements are met for a permanent connection, within the time limit of 12 months, which is determined in the written approval by the administration authority competent for the issuance of a construction permit.

(4) The time limit referred to in paragraph (3) of this Article may be extended an additional 12 months.

(5) In case within the time limits referred to in paragraphs (3) and (4) of this Article requirements for the permanent connection of the facility are not fulfilled, upon a request of the administration authority competent for the issuance of a construction permit, the facility referred to in paragraph (2) of this Article shall be disconnected without the right to compensation for damage.


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Article 54 (Temporary Connection for the Purpose of Testing or Trial Operation)

(1) The DSO shall enable a temporary connection of the facility to the distribution

network for the purpose of testing or trial operation, based on the request or written statement by investor on taking over the responsibility during the temporary connection.

(2) The temporary connection referred to in paragraph (1) of this Article shall last no longer than 15 days for end customers and/or investors of a special zone, and it shall be carried out based on the contracts concluded in accordance with these General Conditions during a temporary connection.

(3) As an exception to the time limit referred to in paragraph (2) of this Article the temporary connection for generators shall last no longer than 6 months and it shall be carried out based on a contract on connection/increase/decrease of the connected power, the contract referred to in Article 38 of these General Conditions, and a contract on power supply regulating power supply during a temporary connection.

Article 55

(Temporary Disconnection from the Distribution Network)

(1) The facility of an end customer may be temporarily disconnected from the distribution network upon a request for the temporary cancellation of consumption or due to reasons prescribed in these General Conditions for the suspension of power supply.

(2) For the cases referred to in paragraph (1) of this Article, the temporary disconnection from the distribution network shall last no longer than 5 years and during this time the connection shall be voltage-free.

(3) In case of the temporary disconnection that lasts longer than 5 years the issued power permit shall cease to be valid.

Article 56

(Maintenance of the Connection)

(1) Maintenance of connections and meters shall be carried out by the DSO. (2) In case the existing end customer has invested in the connection or the related

metering point and has not transferred the ownership of the connection and the related metering point to the DSO, in the contract on the use of the distribution network it shall be specified that the existing end customer shall:

a) cover the costs of regular and investment maintenance of the connection, b) cover the costs of maintenance and calibration of meters, c) use a written request to require any intervention for the removal of failures on the

connection and cover the costs for the removal of failures.


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Article 57 (Direct Line)

(1) A direct line may be constructed by an electric power entity that was denied access to the distribution network, based on the preliminary permit issued by the FERK in accordance with the Rulebook on the issuance of permits.

(2) A direct line must be constructed in accordance with the laws and secondary legislation, technical recommendations and other standards that are in force for this type of electric power facilities.

(3) Operation, management and maintenance of the direct line shall be regulated through a series of operational activities carried out by the electric power entity that has obtained a permit to construct the direct line, or the electric power entity shall prepare operational instructions for the direct line with the objective to provide safe, reliable and good quality electric power supply to the end customers that are connected to the direct line. The operational instructions shall be in accordance with the Network Rules for Distribution and these General Conditions.

(4) Maintenance costs of the direct line shall be the responsibility of the electric power entity that was granted a permit by the FERK to construct the direct line.

(5) End customers that have operational and technical capacity to connect to the existing distribution network of the competent DSO shall not be allowed to be connected to a direct line.

CHAPTER IV THE MANNER OF METERING, READING, BILLING AND

COLLECTION OF ELECTRICITY

Article 58 (Metering)

(1) Supplied and received electricity and capacity shall be metered with an appropriate metering set, which may consist of the following:

a) current and voltage metering transformers, b) meters for active and reactive energy, summary meter, time capacity register,

electronic meter, c) timer or other tariff control device, d) remote reading devices, e) load limiter, f) fuses, g) connection lines.

(2) Meters referred to in paragraph (1) of this Article shall be properly calibrated and sealed.

(3) The structure of a metering set for end customers shall depend on the voltage level of a connection, connection capacity, category and group of consumption.

(4) The structure of the metering set for generators shall depend on the capacity and voltage level of the connection.


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Article 59 (Installation of Meters)

(1) The installation of meters shall be carried out by the DSO. (2) The end customer shall grant undisturbed access to authorised persons for the purpose

of installing meters on the customer’s facility or property. (3) Installation of meters, if the technical standards permit it, shall be carried out next to

the borderline with public property.

Article 60. (Technical Conditions for the Billing Metering Point)

(1) Regardless of category and consumption group, for end customers who are granted

power permits for the connection capacity of more than 23 kW, the DSO shall install meters that register electricity consumption and capacity.

(2) For current end customers who have been granted connection capacity of more than 23 kW, but whose electricity and capacity have not been metered, the DSO shall issue a new power permit and install meters to register electricity consumption and capacity free of charge and of any administrative fees, and categorise them in the appropriate consumption group.

(3) For end customers who have been granted connection capacity of less than or equal to 23 kW that does not require a meter for registering capacity, the DSO shall install a load limiter or an electronic meter with the option to limit the load in line with the approved connection capacity.

Article 61

(IT Requirements for the Billing Metering Point)

(1) All metering points of an end customer shall have their unique information code assigned by the DSO.

(2) The DSO shall have a database for each metering point, containing data on consumption and load realised in the previous five years, as well as a load chart for each end customer in question or an alternative load chart if the end customer does not have capacity meter.

Article 62

(Meter Testing)

(1) The DSO shall ensure regular testing of meters’ accuracy and shall ensure that all devices are functional and calibrated.

(2) Costs of testing and calibration of metering devices shall be borne by their owners. (3) If the end customer/generator or supplier requests an extraordinary or additional

testing, the DSO shall perform the said in not later than 30 days after the request, and shall perform necessary tests to determine the accuracy of the meters. If the


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extraordinary or additional test finds that meters are sound and within prescribed accuracy class, the costs of the performed tests shall be borne by the end customer/generator. The end customer/generator has the right to be present during the control of the metering set.

Article 63

(Control of Meters)

(1) Maintenance, control, replacement and relocation of meters shall be done only by the DSO. The costs of maintenance, repair and replacement of meters shall be covered by the owners of the meters.

(2) The DSO shall keep detailed records of the performed control of the meters. (3) The end customer, generator or supplier may request control testing of the metering

equipment if there is a doubt that electricity, i.e., capacity, is not properly registered. (4) If the control-testing determines that the meter had bigger discrepancies in its

functioning than permitted under the applicable regulations, the DSO shall bear the costs of the control or replacement; otherwise, the control costs will be borne by the requesting party.

(5) When the DSO, independently or upon reporting from the end customer, generator or supplier, except in the case of unauthorised consumption, determines that the device for tariff control is performing with irregularities or that it has not been performing its function for a certain period of time, the electricity for that billing period shall be calculated in the same manner as for the end customers from the same category whose metering points are not equipped with a tariff control device.

(6) In the case from the paragraph 4 of this Article the correction of billing determinants shall be done from the rated amount of the class of accuracy until a discrepancy is determined, and the correction of the billing shall be done for the period from the last control of the meters, but not later than the legal period of the statute of limitations.

(7) The end customer/generator shall inform the DSO or the supplier about any missing or damaged parts of the metering set, broken seals or possible damage to the metering cabinet, immediately after discovering such circumstances.

Article 64 (Failure of Metering Equipment)

(1) The end customer/generator shall inform the DSO and/or the supplier of failures of the

metering equipment immediately upon discovery, without delay. (2) The DSO shall determine the failures not later than 72 hours from the received notice,

and make necessary corrections in the shortest possible time. (3) In line with these General Conditions, the DSO shall, not later than 48 hours after the

modifications performed, inform the end customer/generator and/or supplier in writing on all modifications of metering equipment that influence the billing of consumed electricity.


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(4) In line with these General Conditions for Electricity Supply, the DSO shall inform the end customer/generator and/or supplier, in writing, on all found failures of the metering point that influence the billing of the end customer/generator for consumed electricity, in not later than 48 hours. The DSO and/or the supplier shall, in line with these General Conditions for Electricity Supply, make the correction of the electricity billing and inform the end customer/generator thereof.

Article 65

(Access to the Metering Point)

The end customer/generator shall grant undisturbed access to the authorised representatives of the DSO for the purpose of installing and sealing of meters, reading meters, replacement of meters and associated equipment, as well as for the purpose of control and maintenance of meters and associated equipment.

Article 66

(Reading of Meters)

(1) The reading of the end customer/generator’s meter shall be organised and performed by the DSO.

(2) The DSO shall perform proper and regular reading of meters on all points of power supply/take-on.

(3) As a rule, end customers’ meters shall be read monthly, pursuant to the timeframe defined in the contract on the usage of the distribution network and in the electricity supply contract concluded in line with these General Conditions for Electricity Supply.

(4) The DSO shall perform the reading of the end customers’ meters in case of: a request for switching suppliers, changes of tariffs for users of the distribution network, changes in service prices of the public supplier and temporary disconnection from the distribution network.

(5) The DSO shall adjust the deadlines for reading the meters in such way as to ensure that consumption of electricity by end customers is calculated and billed in line with the applicable rates.

(6) The DSO shall submit to the supplier the data read in the manner and within deadlines stipulated in the contract on the usage of distribution network, referred to in Article 34, paragraphs (4) and (5), and/or the contract on mutual relations, referred to in Article 38, of these General Conditions.

(7) The DSO shall allow the supplier the use of end customer’s metering data if the supplier makes a request for such data in the manner and under the conditions laid out in the contract.

(8) Reading of meters may be done as follows: a) directly from the meters, b) indirectly through remote reading devices.


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(9) Meters are read by the DSO’s authorised person, who shall present an official ID at the request of the end customer/generator to allow for verification of identity.

(10) The meters of power plants that deliver the electricity into distribution system shall be read monthly.

Article 67

(Billing and Submission of Bills)

(1) The supplier shall ensure that the end customer is billed for the consumed energy and realized peak load in accordance with the readings obtained from the DSO and in line with the contractual tariff rates for each billing period.

(2) If the contract on the usage of the distribution network has been entered into by the DSO directly with the end customer the bill of the supplier referred to in paragraph (1) of this Article shall not comprise the price of usage of the distribution network.

(3) If the contract on the supply of electricity also regulated the usage of the distribution network, the bill of the supplier referred to in paragraph (1) of this Article shall also comprise the price of usage of the distribution network, which shall be shown separately on the bill.

(4) Where end customers facilities represent a single technological complex, it is possible to bill simultaneous peak load if the electricity and peak load readings are consolidated and if the supply of these facilities is unified in one contract on electricity supply.

(5) If a complaint is submitted about the readings, the supplier shall demand from the DSO to repeat the reading of metering devices, and the DSO shall submit to the supplier the data from the repeated reading within 48 hours.

(6) Bills shall be sent to the end customer in manner and to the address stated in the contract on the usage of the distribution network and/or the contract on electricity supply or according to the business policy of billing and collection from Article 68, paragraph (1) of these General Conditions.

Article 68 (Billing and Collection Business Policies)

(1) The supplier/DSO shall draft billing and collection business policies, and provide a

copy thereof to an end customer during the signing of the contract, along with a copy of these General Conditions.

(2) The supplier/DSO shall publish billing and collection business policies on its website and make it available to all end customers in their authorised offices for relations with end customers and distribution system users.

(3) The billing and collection business policies shall be fair and non-discriminatory and shall include provisions covering but not limited to the following: a) an end customer’s obligation to report certain information to the supplier/DSO

concerning changes in its status, b) the default interest to be charged for late payment of bills, in line with the law, c) the possibility of payment in instalments,


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d) methods of and deadlines for submission of complaints on bills, e) acceptable methods and deadlines of payment, including, inter alia, the possibility

of direct payment in supplier/DSO’s authorised offices. (4) The supplier/DSO shall also submit the billing and collection business policy referred

to in paragraph (1) of this Article to FERK.

Article 69 (Payment of Bills)

(1) The supplier/DSO shall deliver bills to the end customer at the address specified in the

contract as the billing address. (2) If the end customer does not receive the bill by the contracted deadline, it shall inform

the supplier/DSO thereof, which shall issue a copy of the bill, without any charges. (3) The end customer shall pay the delivered bill by the deadline stated on the bill. (4) The end customer may partially or fully contest the bill delivered for the billing period

in writing. (5) If the end customer submits no complaint within the prescribed deadline with regard to

the justification and amount of the bill, it shall make full payment of the bill.

Article 70 (Complaint Relating to the Bill)

(1) The end customer may submit a complaint in writing to the provider/DSO regarding

the amount expressed on the bill, within a time limit given for payment of the bill. (2) Provider/DSO shall issue a decision on the complaint referred to in paragraph (1) of

this Article within eight days from the day of receipt of the complaint, and inform the complainant of the decision in writing, instructing him/her of the possibility to lodge an appeal with FERK within 15 days from the day of receipt of the response to their complaint.

(3) The end customer shall pay for the uncontested amount of the bill. .

Article 71 (Procedures in the Case of Non-payment or Delayed Payment of Bills)

(1) An end customer who fails to pay the bill within the due date shall bear the

consequences pursuant to the law. (2) An end customer that fails to pay the billed amount by the due date shall be issued a

written warning by the supplier/DSO, pursuant to Article 78, paragraph (2) of these General Conditions.

(3) In line with the provisions of these General Conditions, the DSO shall independently or upon the order of the supplier terminate supply of electricity to the end customer on


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the billing measuring point because of unpaid bills, in line with the contract on the use of the distribution network and/or contract on supply of electricity, in the event that the end customer has failed to pay his overdue bills even upon the expiration of a deadline given in a warning notice issued by the DSO/supplier.

PART V UNAUTHORIZED CONSUMPTION, CALCULATION MODE AND PROCEDURES IN CASES WHERE UNAUTHORISED CONSUMPTION IS IDENTIFIED

Article 72 (Unauthorized Consumption)

(1) The following is implied under unauthorized consumption of electricity: a) Facility connection to the distribution network without a power permit and/or

contract on connection/increase/reduction of connection capacity, contract on electricity supply and contract on using the distribution network,

b) Electricity consumption without metering devices or bypassing them, c) Individual connection of internal installations on the distribution network, d) Influence on metering devices operation, removal of metering devices, removal or

damage of seals or the prevention of correct registration of electricity consumption,

e) Self-initiated connection after disconnection, f) Self-initiated transfer of connection with metering devices, g) End customer modification of device for tariff management with the aim of using a

cheaper tariff, h) If the end customer is using electricity against the conditions from power permit.

(2) Unauthorized consumption of electricity and modification of electrical installations or end customer’s metering devices that precludes the correct registration of electricity consumption with the aim of unauthorized electricity consumption is considered a criminal offence of theft punishable by the Criminal Law.

(3) Unauthorized modification of electrical appliances, metering devices and installations that are not under the competence of user is considered punishable by the Criminal Law.

Article 73 (Sanctions)

(1) Disruption or prevention of a utility’s authorized personnel from performing their

duties is considered as illicit behaviour subject to sanctions. (2) In case of unauthorized consumption, the DSO/supplier shall, in compliance with the

Law, start a process in the competent Court.


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Article 74 (Identification of Unauthorized Consumption)

(1) Identification of unauthorized consumption is made during regular and irregular audits

of the metering points. (2) The audits from paragraph (1) of this Article are performed by no less than two

qualified persons authorized by the DSO. (3) Minutes about the performed audit shall include: the DSO name, number and date,

location, day and time when audit was performed with a note as to whether it was a regular or irregular audit; if it was an irregular audit, an explanation of the reason for the same, names of authorized DSO personnel, name of end customer if he was present or the name of the any other person who enabled the audit of the end customer’s metering point, names of other persons present, connection line data, metering point information, data on consumption purpose, data on the last review of the metering point, the correct and short overview of the performed actions on metering point. During the audit, the metering point shall be photographed, and this action shall be recorded in the Minutes. The Minutes shall be read and if the end customer so requests, his/her remarks must be noted in it. The Minutes shall be signed by all the present persons. The Minutes of a performed audit shall be made in three copies, with one being left with the end customer. If the end customer does not want to sign the Minutes or has left before the conclusion of the Minutes, the reason why the signature is being withheld shall be noted as well.

(4) The readings of the metering points are not considered an audit of the metering point and cannot be used for identification of the start of unauthorized consumption. However, that does not exclude the obligation of the metering point reader to inform the authorized personnel in the DSO about visible damage and faults on it, to enable the identification of unauthorized consumption.

(5) The DSO has the obligation to regulate the process of identification and documenting of unauthorized consumption with regard to the current legal regulations and to submit the same to FERK.

(6) In case of unauthorized consumption of electricity, the DSO shall perform calculation in compliance with the Methodology for determination of quantity and prices for electricity for unauthorized consumption, submitted in Attachment 1 of these General Conditions and incorporated in them. The calculation, invoicing and collection for unauthorized consumption is done by the DSO/supplier in accordance with the submitted DSO calculation if the usage of distribution network is regulated by a contract on electricity supply.

(7) The methodology for determination of quantities and prices for unauthorized electricity consumption from Attachment 1 of these General Conditions must be available for download on DSO and supplier’s websites as well as in all authorized DSO offices in charge of relations with distribution network users and in all suppliers’ offices in charge of relations with electricity end customers.


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PART VI CONDITIONS FOR DISCONTINUANCE OR LIMITATION OF ELECTRICITY SUPPLY

Article 75

(Exceptions to Delivery Obligations)

(1) The DSO can digress from safety standards of electricity distribution to the end customers in case of system failure, force majeure and work on the distribution network or connection of new end customers/generators. The DSO must inform the distribution network users about the reason and length of supply discontinuance, including sending the notification in advance if possible, in compliance with the provisions in these General Conditions.

(2) If it is not possible to achieve the standard voltage in the distribution system due to the malfunction of power system, even after application of all necessary measures, the DSO must inform the distribution system users in order to prevent or reduce possible damage.

Article 76

(Discontinuance of Electricity Supply/Delivery)

(1) The DSO may an interrupt electricity supply to the end customer if the following circumstances occur:

a) immediate endangerment of the life and health of people or danger of property damage,

b) malfunction in energy facilities, c) disruption or limitation due to planned disconnections or limitations due to

maintenance, repair, control measurement and surveys of power plants and connection of new end customers/generators,

d) realization of some of the conditions stated in Article 78 of these General Conditions.

(2) The DSO can interrupt electricity off take from generators in the event of events defined in paragraph (1) of this Article or if a generator is not complying with the conditions from its power permit, or if the generator does not abide by the operational instructions from the DSO.

(3) Disruptions in electricity delivery due to the circumstances from paragraphs (1) and (2) of this article must be limited to the least possible justifiable measure; delivery or electricity off take must be re-established as soon as the reason for the disruption is repaired.

(4) If the reason for disconnection of an end customer/generator facility is due to the end customer/generator’s fault, the end customer/generator must bear the cost for interruption and restoration of the connection. The costs of interruption and restoration is determined using the Service Price List from Article 46 of these General Conditions.


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Article 77 (Informing the End Customers of the Plan of Interruptions

or Discontinuance of Electricity Supply)

In case of interruption of supply or discontinuance of electricity delivery due to planned works on facilities, the DSO shall inform the distribution network users within the time limit specified in the contract and suppliers shall inform the end customers at least 48 hours ahead via their websites, information notice boards in their departments in charge of relations with end customers, daily newspapers or other means of public outreach.

Article 78

(Conditions where Electricity Supply May Be Discontinued to the End Customer)

(1) DSO can independently or per a supplier’s request discontinue electricity delivery to the end customer:

a) If an end customer is using electricity without a power permit or without metering equipment or if he independently connected his internal electrical installations to the distribution network and if he failed to sign a contract on electricity supply and a contract on using distribution network,

b) If an end customer is preventing the correct metering of the amount of used electricity,

c) If an end customer’s facility does not fulfil the regulated technical conditions and is endangering people’s lives and property,

d) If the facility, other real-estates and property (forest, orchard, hay stacks and similar) belonging to the end customer is disrupting normal electricity delivery to other end customers,

e) If requested by an end customer, in compliance with a contract, f) If an end customer enables consumption of electricity by another end customer,

using its installations and without a power permit, g) If the end customer does not pay its invoices for delivered electricity within the

deadline set in a contract, h) If the end customer denies access to authorized personnel to metering devices or

electrical installations, i) If an end customer does not respect and does not comply with the regulated

electricity saving measures and measures for rational electricity consumption, j) If an end customer does not pay its invoices for increased connection capacity in

relation to the approved connection power, k) If an end customer is using electricity contrary to conditions from a power permit.

(2) In cases from paragraph (1) of this Article from point d) to point k), the DSO or supplier shall, per the DSO’s request where using a distribution network is regulated


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by a contract on electricity supply, warn an end customer in written form with a delivery receipt, about the malfunctions or irregularities that can cause the interruption of electricity supply and shall give him a deadline of not more than eight days for removal of these irregularities and disadvantages.

(3) When sending a warning letter from paragraph (2) of this Article, the DSO/supplier shall inform the end customer’s supplier/DSO.

(4) The DSO or supplier are not responsible for the possible damage to the end customer that occurred due to the electricity supply interruption for the reasons stated in paragraph (1) of this Article.

Article 79 (Disconnection Notice)

(1) When an end customer does not act in accordance with Article 78, paragraph (2) of

these General Conditions and the Supplier upon request of the DSO when the use of the distribution network has been regulated by a Contact on Supply, the end customer shall be given a Notice on Disconnection in written form at least 8 days before the disconnection occurs, along with the proof of delivery. The Disconnection Notice shall, among other element, contain the following:

a) name and family name, i.e., name of end customer/generator, and the address of the metering point,

b) reason for termination of electricity delivery/acceptance (disconnection), c) address and contact information of the authorized office where the end

customer/generator may obtain more information; d) date of the scheduled disconnection, e) conditions and procedures that end customer must fulfil to be able to require

reconnection, including the related deadlines, f) amount of fee for reconnection, g) possibility of submitting an objection to the distributor or supplier on the

reasons of disconnection, and deadline and procedures upon the objection. (2) When an electricity generator does not act in accordance with Article 76, paragraph

(2) of these General Conditions, the DSO shall send a written notice to the generator at least 8 days before it ceases to receive the electricity and shall obtain proof of delivery of the notice.

Article 80 (Limitations on Disconnection)

(1) Disconnection for non-payment as prescribed in Article 78, paragraph (1) from bullet

d) to bullet k) can be performed between 8:00 and 15:00 hrs on the day specified in the notice.

(2) The day of disconnection listed in the notice shall not be a Friday, weekend day, public or religious holiday, the day before a holiday or any other day when the offices of customer service for distribution system users and end customers are not open.


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(3) The disconnection shall not be performed in a facility that uses medical equipment necessary to maintain human lives and uses electricity supply from the distribution network. This will be regulated through the Contract on Use of the Distribution Network if it has been concluded in accordance with these General Conditions and the Contract on Supply and based on the necessary medical documentation submitted in the process of contract negotiations.

Article 81

(Reconnection and Reconnection Costs)

(1) When an end customer remedies the reason for disconnection and after the end customer pays for all the costs caused by the termination of the electricity supply, including the costs of disconnection and reconnection, the DSO shall, after receipt of the end customer’s request, in not later than 24 hours during its regular working hours, reconnect the customer’s facility to the network.

(2) If a customer requires the continuance of supply outside the regular working hours of the DSO or within a deadline shorter than the one stated in paragraph (1) of this Article (including a weekend and/or holiday) the DSO has right to charge for the reconnection of the supply at specially determined prices listed in the Price List of services referred to in Article 46 of these General Conditions.

(3) In case of unjustified disconnection, the costs of disconnection and reconnection shall be covered by the DSO or the supplier, depending on the reason for the disconnection.

Article 82

(Restrictive Measures)

(1) Based on rulebook issued by the Federation Ministry of Energy, Mining and Industry that defines the conditions, criteria, manner and the procedure for applying restrictive measures, the Federation Government shall introduce and prescribe restrictive measures for electricity supply for customers or special measures for power facilities in the Federation of Bosnia and Herzegovina in the following cases:

a) Force majeure that jeopardizes the operation of the electricity system, b) An event in the system that represents a threat to the safety of people and

jeopardizes the security of electricity supply, c) Unexpected disturbances in international and domestic electricity markets that

jeopardize security of supply. (2) After adopting their own procedures pursuant to the rulebook issued by the Federation

Ministry of Energy, Mining and Industry referred to in paragraph (1) of this Article, the DSO and supplier shall submit those procedures to FERK without delay.

(3) If circumstances from paragraph (1) of this Article arise, the DSO and the supplier shall respond by undertaking the activities in the manner and deadlines prescribed by the rulebook referred to in paragraph (1) of this Article.


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Article 83 (Vulnerable Customers)

The Federation Government shall define the activities for protection of vulnerable customers through the Program for Protection of Vulnerable Customers.

CHAPTER VII POSSIBLE REASONS FOR FAILURE TO COMPLY WITH

THE SUPPLY CONTRACT

Article 84 (Operational Conditions as a Reason for Restriction of the Electricity Delivery/Supply)

The DSO may, as an exception, without previous announcement, temporarily restrict electricity delivery/supply if so required by the power conditions in the distribution network of the DSO or the network of Transco.

Article 85

(Keeping Records on Supply Restrictions)

The DSO shall keep operational records in accordance with the existing laws and other regulations in the field of electricity that are applied in Federation of BiH, and based on which the cases and reasons of termination or restrictions of electricity supply may be determined.

CHAPTER VIII DAMAGES

Article 86

(Indemnification of Damage)

(1) If the end customer suffers damage from an interruption in supply or because of the low quality of electricity that was delivered caused by the DSO or supplier in accordance with the law, General Conditions, Contract on Use of the Distribution Network and the Contract on Electricity Supply, the DSO or the supplier shall indemnify the damage to the end customer.

(2) The end customer shall immediately inform the DSO and the supplier about the incurred damage.

(3) The DSO and the supplier shall register, process and archive the data referred to in paragraphs (1) and (2) of this Article.

(4) The Supplier or the DSO shall estimate the damage referred to in paragraph (1) of this Article and propose to the end customer the amount and the manner of payment of the indemnification for the damage.


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(5) If the end customer is dissatisfied with the estimates referred to in paragraph (4) of this Article, a senior court expert in electric engineering or an authorized expert institutions for such estimates, will make another estimate.

(6) If the end customer is dissatisfied with the estimates referred to in paragraph (5) of this Article, it has the right to initiate the court procure with the respective court.

(7) The party responsible for the damage shall compensate for the damage in accordance with the Law. The damage can be incurred through the following prohibited actions:

a) Unauthorized entrance into or access to the power facilities, plants or power lines that have been clearly marked with a sign prohibiting trespassing or access or a danger sign,

b) Unauthorized receipt of electricity and modification of a distribution system user's electric installations or metering devices that prevent accurate recording of electricity consumption for the purpose of authorized electricity consumption,

c) Unauthorized modification of electric devices, metering devices and installations that are not the ownership of the distribution system user,

d) Disturbing or preventing the access of the authorized persons in their electricity-related activities.

(8) The end customer and the DSO or Supplier shall agree on the manner of calculation and the amount of damage indemnification amount through the Contract on the Use of Distribution Network and/or the Contract on Electricity Supply, in accordance with the Law and these General Conditions. Article 87 (Jurisdiction for Damage Indemnification)

The jurisdiction for resolution of the matters related to indemnification of damage in cases listed in Article 86 of the General Conditions lies with the Court.

CHAPTER IX COMPLAINTS AND EDUCATION OF CUSTOMERS

Article 88 (Supplier and DSO Procedures)

(1) The Supplier and the DSO shall establish and apply procedures for resolution of

complaints from end customers and provision of information to the end customers. The Supplier and the DSO shall ensure that the personnel that handles the consumer complaints is qualified for solving of disputes, issues and service requests.

(2) The end customer has the right to submit a complaint if he thinks that his rights granted by these General Conditions have been violated. The complaint can be submitted within 15 days from the day the reason for such complaint occurs, unless otherwise regulated in individual-case-provisions these General Conditions.


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(3) The end customer shall submit the complaint to the Supplier. If the Contract on the use of the distribution network has been concluded as well and the complaint refers to the use of the distribution network, the end customer shall submit his complaint to the DSO. The complaint can also be submitted by phone, and the Supplier or DSO has to record the complaint in their files.

(4) Once the complaint is received, the Supplier or the DSO shall investigate the complaint elements and if it finds that the resolution of the complaint is outside its jurisdiction, the complaint shall be forwarded to the other of the Supplier or DSO for further processing.

(5) The Supplier and the DSO shall develop a written response with a detailed rationale and directions for the end customer on further steps that can be undertaken and shall try to mutually settle the complaint within the shortest period possible but not later than 15 days from the day the complaint is received.

(6) The supplier and DSO can inform the end customer by phone of the manner of settlement of the complaint and shall also send a written response with a certificate of receipt.

(7) The procedures from paragraph (1) of this Article shall be applied also to the complaints of other users of the distribution system.

(8) The procedures from paragraph (1) of this Article and their amendments need to be available to the electricity customers in the manner prescribed in the Article 90 of these General Conditions.

Article 89

(Resolution of End Customer Complaints before FERK)

(1) Physical and legal persons may address their complaints to FERK regarding disputes related to:

a) the right to be supplied with electricity, b) electricity supply obligation, c) tariffs/prices at which electricity supply is being performed, d) delays or refusals to supply electricity, e) quality of electricity supply and provision of services related to it.

(2) The FERK will conduct the procedure referred to in paragraph (1) of this Article pursuant to the Rulebook on Public Hearings and Resolution of Requests, Disputes and Complaints, and complaints referred to in paragraph (1) of this Article will be lodged within 15 days from the date a response was received by supplier/DSO, referred to in Article 88 paragraph (5) of these General Conditions. The response thereof will be a constituent part of the complaint.

(3) The complaint from paragraph (1) of this Article contains: a) the name and seat of legal person, name and address of a complainant, b) name and seat of supplier/DSO, c) subject of complaint, i.e., the circumstances based on which grounds a

complainant made a complaint, including the executed contract in accordance


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to the General Conditions and all evidence that confirms the allegations from the complaint,

d) proposal for dispute resolution, e) signature of complainant.

(4) When addressing the complaint referred to in paragraph (1) of this Article, then indemnification of possible damage is not addressed. If the complaint addresses indemnification of damage, the FERK will inform complainant in writing that it does not have jurisdiction and will refer it to obtain its right before the competent court.

(5) If parties in the procedure before FERK fail to reach a consensus, the same will be referred to the competent court.

(6) If interested parties made a special agreement, FERK will arbitrate disputes referred to in paragraph (1) of this Article pursuant to the provision from the Arbitration Rulebook.

Article 90

(The Manner of Informing End Customers/Generators)

Distribution System Operators and Suppliers will regularly inform end customers/generators on their documents, rulebooks, tariffs/prices, methodologies, approved unit amounts for the fee for connection to the distribution network, price lists for services and any other relevant information. Sharing information can be performed in one of the following ways or in combination multiple ways:

a) publishing on their web sites, b) in advertisements in daily newspapers and/or through other media, c) in appropriate brochures that can be obtained without a fee in an authorized

DSO and supplier’s office. d) in a leaflet attached to an invoice.

PART THREE CHAPTER I TRANSITIONAL PROVISIONS

Article 91 (Existing End Customers)

(1) Distribution System Operators and Suppliers shall, pursuant to applicable laws and

regulations and these General Conditions, to develop pro-forma contracts referred to in Article 39 of these General Conditions not later than 1.1.2015 in order for Distribution System Operators, Suppliers and end customers be able to regulate their rights and responsibilities as soon as applicable as set forth in these General Conditions.


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(2) Contracts executed prior to the effective date of the General Conditions shall continue to apply to the extent they are harmonized with provisions of the General Conditions and other general acts of the FERK pending execution of new contracts pursuant to the General Conditions, in the sense of paragraph (1) of this Article. On the issues from these contracts that are not harmonized with provisions of these General Conditions, the provisions from the General Conditions and other general acts of the FERK pertaining to these issues will be applied.

(3) With a view of the electricity market functioning pending execution of supply contract pursuant to the provisions of the General Conditions, the existing end customers, including households, small enterprises and commercial customers, will be supplied by the Supplier that supplied them until the effective date of the General Conditions according to supply criteria that is applicable within universal service, unless the end customer switches supplier.

(4) The DSO shall install metering devices for metering capacity and electricity by 30 June 2015, for the existing end customers with peak load greater than 23 kW.

(5) Existing end customers whose supply is being performed via plants and metering devices of other end customers shall request a new power permit and regulate with the DSO its supply in accordance to the law and the General Conditions.

(6) If neither the DSO nor existing end customer have a copy of the issued power permit, the existing end customer will be granted a permit without a fee. Technical and energy parameters for an existing end customer may be determined in one of the following manners: a) according to the as-built connection based on the nominal current of the main

installation fuse or capacity limiter, b) on the basis of maximum metered peak capacity (maximum 15-minute load during

a month) metered in the previous 12 months (if capacity is being measured), c) on the basis of project documentation, if applicable, which was the grounds for

issuance of the missing power permit. The new power permit will include the peak capacity that is most favourable for the existing end customer.

Article 92

(Licensees for Trade and Supply)

Licensees for trade and supply on the territory of BiH issued by the State Electricity Regulatory Commission and licensees for trade and supply on the territory of BiH issued by the Regulatory Commission for Energy of Republika Srpska will supply customers on the territory of the Federation BiH in accordance to the provisions from these General Conditions and Rulebook on Supply of Eligible Customers and Customer Switching.


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Article 93 (Transparency of General Conditions for Electricity Supply)

Distribution System Operators and suppliers shall inform all users of a distribution network, i.e., end customers, about provisions of the General Conditions as well as about acts issued on the basis of the same and possible amendments of the General Conditions as set forth in Article 90 of the General Conditions.

Article 94

(Harmonization of Existing Building Connections)

The DSO shall include in its plans for the development and building of distribution network the necessary interventions on the distribution network and connections pursuant to Article 48, paragraph (2) of the General Conditions.

Article 95

(Ownership of Connection and Metering Point)

(1) An existing end customer cannot dispute the DSO’s connection of a new end customer to the distribution network, regardless of whether the connection or metering point is owned by the DSO or an end customer.

(2) All existing customers can transfer ownership of a technically sound connection, including a metering point of the DSO without a fee for the purpose of further operation and maintenance.

(3) The DSO may take over the ownership of connection, including the metering point referred to in paragraph (2) of this Article if offered by the existing end customer.

Article 96

(Harmonization of Documents)

DSOs and Suppliers shall harmonize their documents with provisions of these General Conditions pending the effective date of the same.

Article 97

(Unresolved Requests)

All unresolved requests that were received by coming into force of these General Conditions will be resolved according to provisions of the General Conditions for Electricity Supply that were in effect in the period when the request was filed.


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Article 98 (Cessation)

On the date the General Conditions come into force, the General Conditions for Electricity Supply (Official Gazette of the Federation of BiH, 35/08, 81/08, 32/10, 37/10 and 57/12) will cease to apply.

CHAPTER II CLOSING PROVISIONS

Article 99 (Interpretation)

(1) Interpretation of the General Conditions will be provided by FERK. (2) Amendments to the General Conditions will be performed in a same manner and

within same procedure as determined for their issuance.

Article 100 (Entry into Force and Implementation)

(1) These General Conditions enter into force the eighth day following its publication in

the Official Gazette of the Federation of BiH, and they will be published on the bulletin board and web site of the FERK.

(2) The General Conditions enter into force on 1 January 2015, except provisions of Article 45, Article 91 paragraph (1) and Article 96 of the General Conditions that will be applied on the day of entering into force of these General Conditions.

Ref. No. 01-07-794-02/14 In Mostar, 24 October 2014

FERK PRESIDENT Đulizara Hadžimustafić

GENERAL CONDITIONS FOR ELECTRICITY SUPPLY

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