Gemco Service Brochure

www.gemco.co.uk

GARAGE EQUIPMENTSERVICE BROCHUREEXPERTS IN THE GARAGE EQUIPMENT INDUSTRY

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AN INTRODUCTION TO GEMCO

GEMCO has been established since 1985, and is the UK market leader for supply, delivery, installation, training, calibration and maintenance of garage equipment.

As part of the Stenhøj group of companies, GEMCO is committed to providing top quality garage equipment products and services to car and commercial vehicle workshops throughout the UK.

GEMCO has the nation covered with offices located throughout the UK in Northampton, Halifax, Winsford, Mansfield and Belfast.

With over 230 employees, including 130 field based engineers, we are the market leader offering a unique garage equipment sales and service proposition.

We can also provide aftersales support for non-GEMCO brands providing a one-stop solution for our customers.

Complete MOT/ATL bay Inground vehicle lifts

PRODUCTS & SERVICES

Vehicle on Stenhøj mobile column lifts

EXPERTS IN THE GARAGE EQUIPMENT INDUSTRY!

breakdown 0844 249 8100 | contracts 0844 249 8101 | spares 0844 249 8102 | sales 0844 249 8104

The UK’s number 1 garage equipment company!

GEMCO provide installation, warranty and training services for the following market-leading brands

GEMCO provide maintenance, inspection, calibration and breakdown response for a wide range of garage equipment including

Headlamp aligner which has been calibrated

PRODUCTS & SERVICES

Routine maintenance check on tyre changer

Vehicle LiftsGas AnalysersSmoke TestersBrake Testers

Headlamp AlignersJacking Beams

Air CompressorsTyre Changers

Wheel BalancersExhaust Extraction

Lubrication Equipment

Oil EquipmentTorque Wrenches

Tyre Pressure GaugesMicrometers

Pressure GaugesVacuum Gauges

Trolley JacksBottle Jacks

Pit JacksWheel Trolleys

Transmission JacksEngineer checking his van stock

Engineer working on a four post lift

STANDARDS & ACCREDITATIONS

GEMCO operate to the highest of standards to ensure that your garage equipment is legal for MoT testing purposes, and that it meets the requirements of the Health & Safety at Work Act, which is designed to keep you, your staff and your customers safe at all times.

We can advise and manage your equipment, leaving you to manage you own business without the worry of meeting legislative requirements.

Our products and services are designed to help maximise productivity. This enables our customers to increase their profitability and customer satisfaction.

As both quality and health & safety are of great importance, GEMCO have dedicated health and safety officers who ensure that we operate to the highest of standards and work to the latest legislations.

We are pleased to be accredited to the following organisations.

Inspection of cables on a four post lift Repairing a smoke tester

Engineer inspecting a lift

ROUTINE MAINTENANCE & CALIBRATIONS

GEA 0405 BS EN ISO 9001:2008 (Quality Management System)

BS EN ISO 14001:2004 (Environmental)GEA Members (Garage Equipment Association)SAFE Contractor approved (Health & Safety)BCAS Member (British Compressed Air Society)UKAS Laboratory (Emissions/Audit)City & Guilds (Training Accreditation)

[email protected] | [email protected] | [email protected] | [email protected]

Complete peace of mind!

GEMCO carry out over 100,000 maintenance visits, inspections and calibrations on equipment across 12,000 customer locations every year. These are guaranteed to be completed on-time, every time!

Our maintenance, inspection and calibration schedules helps minimise unexpected and costly breakdowns for our customers.

We are there for the independent garage owners and national companies alike, offering the best service available regardless of the size of business.

Contact 0844 249 8101 for further details.

With over 130 engineers, we can provide the most comprehensive support for all your garage equipment needs.

All of our engineers are trained through our own City and Guilds approved training facility, and where applicable, are accredited through our UKAS approved laboratory.

This support ensures that our engineers know all the latest technology, giving consistency and reliability to all our customers for total peace of mind.

Engineer calibrating an emission tester

Maintenance check on four post MOT lift

A complete VOSA ATF lane

ROUTINE MAINTENANCE & CALIBRATIONS

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VEHICLE TESTING STATIONTHE DEPARTMENT OF TRANSPORT

APPROVED BY

A complete MOT/ATL bay

BREAKDOWN RESPONSE

Contact our national call centre to ensure that you receive the best and fastest response within the industry.

We will capture all details of your breakdown, and where possible, diagnose the fault prior to attending site. If replacement parts are identified, we can provide a highly skilled engineer equipped with these - resulting in a first time fix!

Urgent breakdown calls are attended to within 24 hours, and engineers are trained to call ahead of every site visit so that you know exactly when we are going to arrive.

Our engineers have the latest tools, and are all equipped with PDA devices, enabling breakdown calls to be despatched immediately.

Engineers also have access to the most comprehensive electronic library of garage equipment. This improves engineering support and offers accurate fault diagnosis and repair solutions.

These investments further demonstrate our commitment to provide the best and fastest response times within the industry.


Repairing a two post lift control box Repairing a tyre changer

Customer breakdown call received at our call centre

REPLACEMENT SPARE PARTS

Engineer completing breakdown call on PDA device


The best service levels in the industry!

GEMCO are the largest stockist of garage equipment spares in the UK with over £2.0m stocked in our central warehouses and engineer van locations.

With over 10,000 part numbers available, our stocking profile is primarily based on GEMCO core equipment brands and customers with service contracts (includes all makes of equipment).

GEMCO engineers are able to order replacement spare parts electronically via their PDA devices throughout the day with guaranteed, next day delivery for the fastest breakdown response available within the industry.

GEMCO offers high ‘off the shelf’ availability levels for all replacement spare parts.

We continually monitor and measure our performance, and achieve over 90% availability for guaranteed, next day delivery.


A spares expert carrying out a search for a customer

Deliveries awaiting to be despatched

State of the art, electronic racking system

REPLACEMENT SPARE PARTS

Replacement spares being picked for delivery

TRAINING & AUDIT FACILITIES

GEMCO is committed to operate to the highest of standards, and as such, provides the best training and knowledge programmes for all staff.

All engineers are continually trained through our own City and Guilds approved training facility to ensure that these high standards are being achieved.

Our emissions (i.e. MoT gas and smoke) engineers are accredited through our own UKAS approved laboratory in Winsford.

GEMCO can also provide on-site training for customers.

GEMCO engineers are monitored on a regular basis to ensure that our minimum standards are being adhered to.

We constantly review performance, and where applicable, provide additional training.

All of this helps us to give consistency and reliability to our customers.

Practical training experience Conducting a test in our UKAS laboratory

Engineers in a training session

ADDITIONAL SUPPORT PACKAGES

Engineer support visit with training manager

[email protected] | [email protected] | [email protected] | [email protected]

Total workshop solutions...simplified!

GEMCO offer different types of equipment cover, from standard to fully inclusive (includes parts & labour breakdown costs). Packages are designed based on the needs of our customers.

GEMCO can also provide thorough examinations which takes preventative maintenance to the next level. This service, which is done by our competent and experienced engineers, allows for a reduction in equipment downtime and costs, and also makes your business fully compliant with the following regulations:

Regulations 9 of LOLER:1998 (Vehicle Lifts)

Pressure Systems Safety Regulations: 2000 (Compressors)

GEMCO can also provide complete facilities management solutions for all sizes and types of customers.

We integrate workshop design, project management, installation, maintenance, calibration and breakdown response, while also working with strategic partners to provide a truly innovative ‘one-stop-shop’ solution.

GEMCO are members of the British Institute of Facilities Management (BIFM)

Extended warranty and total care packages available

Providing total solutions for our customers

Taking extra care of your garage equipment

ADDITIONAL SUPPORT PACKAGES

Complete dual ATF lane and service bay

VALUE ADDED PACKAGES

GEMCO provide on-line access for equipment covered under contract for customers.

Our customer portal, has a search functionality and gives access to key information such as latest certificates, engineer visit reports and a complete history for a piece of equipment.

This customer-friendly system gives instant access to all documentation in a controlled, secure environment and is currently available for small tools (i.e. torque wrenches, air line gauges, etc).

Contact us on 0844 249 8101 for further details.

GEMCO customer service levels include:

Rapid call management response

Advanced monthly calls confirming calibration of MoT testing equipment

Engineers calling ahead before each visit

Urgent breakdown response within 24 hours

Fix times completed within 3 working days on GEMCO core products

Engineer completing calibration label

WHY CHOOSE GEMCO?

A satisfied customer

Home screen of customer portal

Customer equipment listing


Always adding value for the customer!

‘One-stop-shop’ solution Simplified management process for all garage equipment on contract - you make one call and we do the rest.

Consistent qualityMeeting statutory obligations and customer service expectations from our own internally trained engineers.

Improved service levelsVisibility of garage equipment on contract allows for improved customer response times and minimum equipment downtime.

Reduced equipment downtime Consolidation of all your garage equipment service and repair needs with GEMCO allows for reduced number of visits and time on site - increasing workshop productivity.

Service support packagesTailored to customer requirements for total peace of mind.

Cost reduction benefitsBetter planning and improved efficiency help drive down costs and allows us to pass on these savings £££.

UK market leader

GEMCO offer value for money

WHY CHOOSE GEMCO?

A complete range of top quality brands of equipment available www.gemco.co.uk

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GEMCO GEMCO has a wealth of experience within the garage equipment industry, offering a comprehensive sales and service solution based on the needs of our customers.

NEW EQUIPMENTGEMCO supply top quality brands of equipment and provide a total package to suit all requirements. Finance and leasing packages are also available.

WORKSHOP DESIGNGEMCO can design and plan your workshop using latest CAD equipment to maximise use of space and comply with all regulations including health & safety and MoT.

PROJECTSGEMCO can project manage your complete new or refurbished car or commercial vehicle workshop which includes design, manage, supply, install and complete your requirements on-time with our specialised team of engineers.

REFURBISHED EQUIPMENTGEMCO also specialise in the refurbishment of pre-owned garage equipment. Items are rebuilt to stringent quality standards.

SERVICEGEMCO can provide national UK coverage offering services such as installation, maintenance, inspections, calibrations and breakdowns. These products and services are also available for all makes of garage equipment.

SPARES GEMCO is the largest stockists of garage equipment spares in the UK available for next day delivery.

WORLDWIDE EXPORTGEMCO also have a worldwide export team that offer garage equipment solutions around the globe.

Complete car workshop with in-ground vehicle lifts

ATF Lane with vehicle over pit

GEMCO Service Limited, Brearley Works, Luddendenfoot, Halifax, HX2 6JBSALES 0844 249 8104 | BREAKDOWN 0844 249 8100 www.gemco.co.uk CONTRACTS 0844 249 8101 | SPARES 0844 249 8102 [email protected]

A workshop designed with space in mind

OTHER PRODUCTS & SERVICES AVAILABLE

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