GCD Infographic
1
GUIDING COLLABORATIVE DISCUSSION www.achieveforum.com © 2016 AchieveForum. Conversation Types DEBATE SHARED UNDERSTANDING/ COLLABORATIVE DISCUSSION CASUAL CONVERSATION INTERVIEW Explore Other Perspectives Share Your Perspective Adapted from The Fifth Discipline by Peter Senge Collaborative discussions are the result of exploring other perspectives and authentically sharing your own perspective. They … Guiding Collaborative Discussion Build trust Improve innovation Result in better decisions Drive engagement Exploring Other Perspectives Draw out the data, experiences, and reasoning behind what others are saying. Encourage your conversation partner to give examples and specifics. Describe the data, experiences, and reasoning that led to your assumptions. Give examples of what you mean, even if they are hypothetical. Sharing Your Perspective Listening Tips Be open to learning from what the other person is saying Match Words with Intent Summarize Clarify Reflect Withhold judgment or opinion High-gain questions cause people to think in ways they previously have not, by encouraging a higher degree of: High-gain questions meet these criteria: Evaluation or analysis Speculation Expression of feelings or beliefs Open-ended Brief and clear Defy a quick, ready-made answer Provoke a thoughtful response Tips for Managing Your Emotions Stop and recognize your own emotions and the intensity with which you are experiencing them. Don’t suppress or deny your feelings, name them. Breathe. Give yourself 8 seconds or so to calm down before responding. Re-evaluate how you can express your feelings in a non-confrontational way. Use “I” rather than “you” (“I feel angry because …” instead of “You made me angry by …”) Acknowledge the other person’s feelings as legitimate. Time Emotional Intensity Reaction Regret or Remorse Trigger Strong feelings (anger, fear) Physical arousal (rapid breathig, etc.) Automatic reaction (yell, attack verbally) ADVANCE CONCLUDE OPEN Explore Other Perspectives Gather Information with High-Gain Questions Authentically Share Your Perspective Match Words with Intent Purpose Benefit Check Summarize Check Agree on Actions and Check Create a “T” chart. On the left side, write what you think and feel about the situation. On the right side, write how you will express your thoughts and feelings. 1 2 3 Take notes on what you are thinking and feeling before you speak. Match your words with your thoughts. Consider the impact. 1 2 3 Review how you did. After the Discussion 1 Prepare I’m thinking/feeling one thing But saying something different During the Discussion
-
Upload
dianne-piet -
Category
Documents
-
view
25 -
download
0
Transcript of GCD Infographic
GUIDING COLLABORATIVE DISCUSSION
www.achieveforum.com © 2016 AchieveForum.
Conversat ion Types
DEBATE
SHARED UNDERSTANDING/
COLLABORATIVE DISCUSSION
CASUALCONVERSATION INTERVIEW
Explore Other Perspectives
Shar
e Yo
ur P
ersp
ectiv
e
Adapted from The Fifth Discipline by Peter Senge
Collaborative discussions are the result of exploring other perspectives and authentically sharing your own perspective. They …
Guiding Collaborat ive Discussion
Build trust Improve innovation
Result in better decisions
Drive engagement
Exploring Other Perspect ives
Draw out the data, experiences, and reasoning behind what others are saying.
Encourage your conversation partner to give examples and specifics.
Describe the data, experiences, and reasoning that led to your assumptions.
Give examples of what you mean, even if they are hypothetical.
Sharing Your Perspect ive
Listening Tips
Be open to learning from what the other
person is saying
Match Words with Intent
Summarize
Clarify
Reflect
Withhold judgment or opinion
High-gain questions cause people to think in ways they previously have not, by encouraging a higher degree of:
High-gain questions meet these criteria:
Evaluation or analysis
Speculation
Expression of feelings or beliefs
Open-ended
Brief and clear
Defy a quick, ready-made answer
Provoke a thoughtful response
Tips for Managing Your EmotionsStop and recognize your own emotions and the intensity with which you are experiencing them. Don’t suppress or deny your feelings, name them.
Breathe. Give yourself 8 seconds or so to calm down before responding.
Re-evaluate how you can express your feelings in a non-confrontational way. Use “I” rather than “you” (“I feel angry because …” instead of “You made me angry by …”)
Acknowledge the other person’s feelings as legitimate.
Time
EmotionalIntensity
Reaction
Regret or RemorseTrigger
Strong feelings(anger, fear)
Physical arousal(rapid breathig, etc.)
Automatic reaction(yell, attack verbally)
ADVANCE
CONCLUDE
OPEN Explore Other Perspectives Gather Information with High-Gain Questions
Authentically Share Your Perspective Match Words with Intent
Purpose Benefit Check
Summarize Check Agree onActionsand Check
Create a “T” chart.
On the left side, write what you think and feel about the situation.
On the right side, write how you will express your thoughts and feelings.
1
2
3
Take notes on what you are thinking and feeling before you speak.
Match your words with your thoughts.
Consider the impact.
1
2
3
Review how you did.
After the Discussion
1
Prepare
I’m thinking/feeling one thing
But saying something different
During the Discussion
