GC Health Care Inc. Friends, Twenty years ago, I made a decision I’ve never regret-ted: agreeing...
Transcript of GC Health Care Inc. Friends, Twenty years ago, I made a decision I’ve never regret-ted: agreeing...
Greene County Health Care Inc.
2016 Annual Report
Caring for you. Caring for your community.
G CHC
Dear Friends,
Twenty years ago, I made a decision I’ve never regret-ted: agreeing to serve on the Greene County Health Care Inc., Board of Directors.
Serving on this board isn’t just showing up at month-ly board meeting. It isn’t just listening to reports from the Greene County Health Care staff. Serving on this board is about ensuring that our community health care sites continue to provide access to high quality, affordable, integrative care. Serving on this board is about ensuring that our community health centers (CHCs) are ready to meet the local challenges created by an ever-changing health care delivery system.
A CHC board is designed with a mandated compo-sition to help members do both. A CHC board must have at least nine and no more than 25 board mem-bers. Greene County Health Care by-laws set our board limit at no more than 11; we now have 10.
Current patients must comprise at least 51% percent of the board. The remaining 49% of the board is comprised of people who represent the community’s expertise in community affairs, local government, finance and banking, and social service agencies, for example. At least one board member must represent our target population, which includes migrant and seasonal farmworkers and the otherwise under-served.
The board is designed that way purposely. The com-position of our board is important for a number of reasons: 1. Consumers of our health care services understand what’s needed locally2. They live in the community and its success and health is important to them3. The board includes non-consumers, which gives the board added depth of outside experiences4. Community leaders with expertise in specific areas bring their talent to the table.
The roles of board and management are different, but go hand-in-hand in making our community health center sites successful.
The board shares the responsibility of strategy and
advocacy with the manage-ment team, and that’s where the rubber meets the road for community health centers.
We have just completed fiscal year 2015-16 and are in the beginning stages of 2016-17. As we move forward in this current fiscal year, Greene County Health Care staff and board members are looking miles down the road. We’re looking at how we can reach more people in our communities with more affordable services, while also maintaining the high level of quality we insist upon.
We’re looking at ways we can tell our stories of caring and compassion for all people in our community. That is the foundation of community health centers. We were built on improving the health of the entire community by reaching out one person at a time.
Our Board of DirectorsJuly 1, 2015-June 30, 2016
Bobby NimmoChair
Rosa Stancil Vice Chair
T. Denny Garner Secretary
Norman Lewis Treasurer
William Connor Assistant Treasurer
Gabriela TrejoMaria Avila Torres
Felix Martin QuiterioJames Baluss
Ramona Beltran Rojas
Serving Our Community
Bobby NimmoChairman, Board of DirectorsGreene County Health Care Inc.
Bobby Nimmo
Elie Osta, M.D. Chief Medical Officer
Mackenzie Smith, M.D. Associate Medical Director
Rob Doherty, D.D.S. Chief Dental Officer
Beverly Stroud Chief Financial Officer
Francisco Limon, PhD Behavioral Health Director
Leigh Hardy Director of Human Resources
Paula Grant Director of Clinical Operations
Steve Davis Director of Farmworker Services Melissa Torres Director of Outreach & Enrollment
Sula Ridings Director of Quality Improvement
Connie Rhem Director of Communications
Cynthia Long Administrative Manager of Clinical Services
Our Management TeamDoug Smith
President/Chief Executive Officer
Dear Supporters,
Today, Greene County Health Care’s reach extends beyond our county’s borders. Our community need-ed greater access to affordable, quality health care. We’ve responded since 1972 by expanding to six community health center sites in Greene, Pitt and Pamlico counties.
The care we provide at those community health centers includes a range of medical and dental care for the entire family and Medical Family Therapy. We also provide services for farmworkers and help with health coverage. Our focus is reaching the under-served, uninsured and underinsured. But we’re here to serve the entire community.
Our integrative care focuses on the whole person - not just caring for you during your chronic illness, but also offering regular wellness and preventive services to keep you healthy.
We know all of you. And we know your community. We reach out to people attending community events, to farmworkers and to those who need help navigat-ing insurance coverage. We’re working with state and federal agencies to help more people get coverage and to assist rural areas in attracting medical providers to
our areas.
Community health centers are a primary source of future workforce develop-ment through programs like the National Health Services Corps, the N.C. Search Pro-gram and the N.C. Medical Society Foundation. All of these groups are intended to train and recruit health care providers to underserved areas, which includes east-ern North Carolina.
We are focused on providing the right care at the right time for the right cost. The result is positive for you, your community and the health care system. When you can access care close to home through your regular care provider, health care costs and emer-gency room visits decrease. And that’s what we need: the highest level of care needed at the lowest possible cost.
Caring For Our Community
Doug SmithPresident/CEOGreene County Health Care Inc.
Doug Smith
Our MissionTo provide high quality, integrative and affordable health care to the residents of Greene, Pitt and Pamlico counties and the surrounding area.
Our VisionTo improve access to affordable quality care to our communities, focusing on the underserved, uninsured and underinsured.
Our Values
Wellness in the communities we serveExcellence in providing high quality, integrative care
Collaboration with other CHCs and organizations in the communities we serveAccess to affordable careRespect for ourselves, each other, ourpatients, their families and members of our communityEducation through farmworker, outreach and communications efforts
Working our mission,
seeingour vision,
livingour values
James D. Bernstein Medical and Dental
Walstonburg Medical Center
Snow Hill Medical Center
Kate B. Reynolds Medical Center Greene Dental Services Community Partners Healthnet
GCHC Administrative Offices
Pamlico Community Health Center
your best option for high quality, affordable,integrative care in eastern north carolina
Greene County Health Care started as one community health center in Walstonburg, North Carolina. Today, our services and locations have expanded to include center sites in Greene, Pitt and Pamlico counties and farmworker, out-reach and enrollment, student and medical family therapy services that reach much of eastern North Carolina:
Snow Hill Medical Center302 N. Greene StreetSnow Hill, NC 28580252-747-2921
Kate B. Reynolds Medical Center205 Martin Luther King Parkway Snow Hill, NC 28580252-747-4199
Farmworker Services 302 North Greene Street 252-747-4078
Outreach & Enrollment Services7 Professional Drive 252-747-8162
Student Health Services252-747-5841
Greene Dental Services 6 Professional Drive Snow Hill, NC 28580252-747-3846
Pamlico Community Health Center313 Main StreetBayboro, NC 28515252-745-2070
James D. Bernstein Community Health & Dental Center261 Belvoir HighwayGreenville, NC 27834Medical: 252-695-6352Dental: 252-695-6355
Walstonburg Medical Center 204 S. Main StreetWalstonburg, NC 27888252-753-3771
Community Partners HealthNet301 Martin Luther King ParkwaySnow Hill, NC 28580252-747-2954
Medical Family Therapy Services302 N. Greene StreetSnow Hill, NC 28580252-747-2921
Pediatric, Adult and Geriatric Medical Care Family Dental Care Medical Family Therapy ServicesStudent Health ServicesMigrant & Seasonal Farmworker Services Physicals Referrals to SpecialistsChronic Disease Care Management
Health EducationPrenatal/Postnatal CareRoutine Health Screening RadiographyLaboratory ServicesMedication AssistanceCase ManagementOutreach & Enrollment Services
Staff: 165 Number of patients: 37,457 Medical: 12,899 Dental: 5,312 Behavioral Health: 4,480Medical/dental/behavioral health encounters: 64,073 Enabling encounters: 51,671
Total number of encounters: 115,744Total number of new patients: 14,396Sliding Fee Discounts Given: $5,359,415Insured: 14 % or 5,173 patientsUninsured: 86% or 32,284 patientsPatients with incomes below federal poverty levels: 22,849
We believe patients have the right to...
...medical treatment at Greene County Health Care regardless of race, religion, gender, national origin, marital status, age, disabilities, or ability to pay.
...be treated with dignity and respect. The staff respects the patient’s mental, social, spiritual, and cultural values about health, illness andinjury.
...know what his/her illness is, the treatment options and the advantages and disadvantages of each, help in making decisions about the treat-ment that he/she receives, and to know what
complications the treatment is likely to cause in a language that is easily understood by the patient.
...receive from his/her provider information necessary to give informed consent prior to the start of any procedure and treatment. Patients who are unable to fully participate in treatment decisions have the right to be represented by parents, guardians, family members, or other conservators.
...refuse treatment to the extent permitted by the law and to be informed of the medical consequences of his/her actions.
Services We Offer to Our Communities
Snapshot of our Community Health Centers
meet our providersSnow Hill Medical Center
Dr. Elie OstaInternal Medicine
Dr. Mackenzie SmithInternal Medicine
Dr. Holly WarrenInternal Medicine
NP Heather Whisnant
Kate B. Reynolds Medical Center
Dr. Anna ImhoffObstetrics
Dr. Carmen MorenoPediatrics
Dr. Alex RobertsonPediatrics
NP Elizabeth Huston
Bernstein Dental Services
Dr. Rob Doherty
Dr. Francis Serio
Pamlico Community Health Center
PA Cindy Lamielle
NP Leslie Chitwood
Dr. Jennifer Hodgson
Dr. Angela Lamson
Francisco Limon, PhD
Medical Family Therapy
Dr. Anna ImhoffGynecology
Dr. Debbie ChavezPediatrics
Dr. Maya KahwagiFamily Medicine
Dr. Nachida SitouahInternal Medicine
Dr. Sami VelineniFamily Medicine
Dr. Taisiya NetrebkoInternal Medicine
PA Erin Stover NP Ayanna Whitfield
Not pictured: NP Jennifer Perry
James D. Bernstein Community Health Center
Greene Dental Services
Dr. Gloria Estrada
Dr. Reinaldo Lasanta-Garcia
Dental HygienistsHaley JonesBrittany Smith
Dental HygienistCrystal Hardy
As the director of Farmworker Services, I’m asked often in the community about what we do to serve farmworkers.
The short answer to that question is that our 20-per-son bilingual and bicultural team provides medical, education and enabling services to our farmworkers.
The more complicated answer is this: we do what we have to do and are allowed to do to provide a continu-um of integrated care to our community.
This is one of our most recent patient stories:
Dr. Carmen Moreno, one of our pediatricians, called us about 2-year-old Daniel Perez. We referred Daniel to a specialist for vision problems. He was diagnosed with cancer of the eyes.
Once Daniel received his diagnosis, the doctors thought it best to give him care in Chapel Hill. The family had limited resources in many areas that can limit access to care: financial resources, lack of transportation and limited knowledge of the English language.
At that point, I assigned staff member Imelda Moye to the family. We started finding help through churches and other organizations so the family could stay with Daniel overnight in Chapel Hill. Imelda transported Daniel back and forth on a weekly basis - sometimes even for emergency surgery.
He went through surgery to remove his left eye and later lost his right eye as well.
The family received a call saying he needed surgery and needed to be there the next day at 5:30 a.m. Imelda got a call about 9:30 p.m. and 30 minutes later was on her way to Chapel Hill with the Perez family.
Greene County Health Care has helped Dan-iel and his family for 6 months, which includes 12-14 trips to Chapel Hill and transportation to hematology and on-cology appointments in Greenville.
They only have one vehicle and their father works when there is bad weather. For a while, he couldn’t work, so he tried to walk a fine line of working and offering sup-port to Daniel and the rest of his family.
With financial help, Daniel’s family found clothing and a new house. Their previous house was moldy and a terrible living condition for anyone, especially some-one with cancer who is more susceptible to getting infection.
We are still managing their case and provide a lot of case management to their family.
Although Daniel’s case is out of the ordinary, our com-mitment to ensuring our patients receive the care they need is why we come to work everyday.
celebrating our legacy
ensuring access to care for the underserved
Steve Davis, DirectorFarmworker ServicesGreene County Health Care
Daniel Perez and some members of his family attended Relay for Life in Greene County this year. The now 3-year-old child lost both eyes to cancer.
Community Partners
GCHC routinely collaborates and partners with other healthcare providers to ensure that GCHC patients receive a seamless continuum of care and access to needed specialty care. Examples of some current partnerships:
East Carolina HIV/AIDS Partnership to assist patients with emergency costsVidant Medical Center: Inpatient care and discharge planningECU Department of Child Development and Family Therapy for mental health services, referrals to substance abuse services, and training in substance abuse screeningBrody School of Medicine for inpatient labor and delivery servicesBrody School of Medicine for other specialty care needsCommunity Care Plan of Eastern NC for Medicaid patients who have chronic conditions requiring a higher level of case managementHealth Assist for diagnostic tests, medication assistance, and transportation not provided within GCHC systemUNC School of Dentistry for training and consultationGreene County Health Department for mammography Realo Pharmacy, Walgreens Pharmacy, Bayboro Pharmacy and Pamlico Pharmacy for low-cost 340B prescriptions
Supporting care in your community through charitable giving
By giving to Greene County Health Care, you are helping individuals in our community who are unable to afford insurance and have no other resources for health care. Your donation is an investment in a healthier community for all of our citizens.
An investment in Greene County Health Care is an investment in a better community. We will all reap the benefits of healthier people with a healthier community. We will continue to be innovative health care leaders, but we can’t do it alone. We need your support. Together, we can make a difference.
Quality Recognitions
The following Greene County Health Care, Inc. sites have earned Level 3 recognition from the National Committee for Quality Assurance (NCQA) as Patient Centered Medical Homes:
Kate B. Reynolds Medical Center, 205 Martin Luther King Jr. Parkway, Snow HillJames D. Bernstein Medical Center, 261 Belvoir Rd., GreenvilleWalstonburg Community Health Center, 204 S. Main St., WalstonburgSnow Hill Medical Center, 302 N. Greene Street, Snow Hill
In addition, GCHC’s newest clinic, Pamlico Community Health Center, has earned NCQA Level 2 recognition.
Greene County Health Care Inc. is a National Quality Leader and a Health Center Quality Leader, according to the Health Resources & Services Administration.
shaping our future through quality care and community partnerships
GCHC continues to receive recognition for its outstanding service to the citizens of North Carolina and its visionary leadership, which has enhanced the primary health care delivery system. The following are just a few examples of the recognition that GCHC leadership and staff has received for the highest standards of excellence and the effective use of health information technology:
2016Outstanding Faculty Award from Meharry Medical College, Department of Family and Community Medicine to CEO Doug Smith2015Excellence in Collaborative Health Care Award from the East Carolina University Marriage and Family Therapy Program awarded to Dr. Sue Lee 2014Dr. Frank Serio, ADA Humanitarian of the Year AwardCommunity Physician Award from the Brody School of Medicine to Dr. Mackenzie Smith2013DentaQuest Center of Excellence to GCHC, Inc. ECU Family Practice Teacher of the Year, Dr. Mackenzie SmithCommunity Teaching Award from the ECU School of Medicine to Dr. Mackenzie Smith2012Robert J. Greczyn, Jr. Community Health Center Leadership Award to CEO Doug Smith2011Sister Cecilia B. Abhold Award for Best Farmworker Outreach Program on the East Coast from Health Outreach Partners to GCHC Outreach Department2009Dr. Evelyn Schmidt Award for Outstanding Service to Citizens of North Carolina from the NC Community Health Center Association to CEO Doug Smith 2008Outstanding Friend Award by the College of Human Ecology, East Carolina University to CEO Doug SmithIraq-US Physician Partnership Program Award from HRSA to GCHC, Inc.Excellence in Collaborative Health Care Award from the East Carolina University Marriage and Family Therapy Program to GCHC, Inc.2007Community Ties Award from Blue Cross Blue Shield Foundation to GCHC, Inc. outreach divisionVisionary Leadership Award from HRSA to Community Partners HealthNet for enhancing the primary health care delivery system through effective use of health information technologyMigrant Health Center, Outstanding Service Award, NACHCDr. Evelyn Schmidt Award for Outstanding Service to Citizens of North Carolina from the NC Community Health Center Association to CEO Doug Smith2006CEO Doug Smith elected to the National Association of Community Health Centers (NACHC) Grassroots Advocacy Hall of FameSteve Shore Community Catalyst Award at the East Coast Migrant Stream Forum to CEO Doug Smith2004Sister Cecilia B. Abhold Award for Best Farmworker Outreach Program on the East Coast from Health Outreach Partners to GCHC Outreach Department2002Dr. Evelyn Schmidt Award for Outstanding Service to Citizens of North Carolina from the NC Community Health Center Association to CEO Doug SmithMCN Unsung Hero Award from Migrant Clinicians Network to Dr. Rob Doherty, Dental Director
celebrating our legacy, shaping our future with excellence
financial highlights
$9,510,270 $993,022
$612,640
$559,746
$557,868
$331,830
$235,456 $214,465 $211,376 $153,025
$79,506 $65,064
$14,194
2015 Expenses
Wages/Fringes: $9,510,270 Supplies: $993,022 Equipment/Maintenance: $612,640
Legal/Accounting/Consulting: $559,746 Utilities/Janitorial: $557,868 Miscellaneous: $331,830
Communications: $235,456 Education/Dues/Other: $214,465 Minor Equipment: $211,376
Contracted Patient Services: $153,025 Insurance: $79,506 Routine Local Travel: $65,064
Recruitment: $14,194
$8,569,800
$5,887,350
$626,960 $564,549
$207,436 $99,000 $1,654
2015 Income
Government Support: $8,569,800
Earned: $5,887,350
Other: $626,960
In-Kind Support: $564,549
Foundations: $207,436
Membership Income: $99,000
Interest: $1,654
Greene County Health Care
7 Professional DriveSnow Hill, NC
252-747-8162greenecountyhealthcare.com
Your best source of high quality, affordable, integrative care in eastern North Carolina
G CHC
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