8/17/2019 GB Storage Infographic Rev 031716 4

1/1

Machine Data Analytics is helping Storage Vendors reach99.9999% availability.

99.9999% Availability

BIG Challenge

MACHINE DATAANALYTICS

Transforming unstructured machine data is a herculean task forstorage vendors.

TWO KEY CHALLENGES INCLUDE:

According to top

storage vendors:

In storage, rampant data growth coupled with compliance have

increased complexity to unmanageable levels

– Forrester

1

2

Monitoring the health and uptime ofstorage infrastructure.

Incident Management

“   “

65%

of companies are focusing their effortson Monitoring – the ability to monitorassets to identify operating issues for

more proactive maintenance.

“  “

– Accenture

Reducing mean time to resolution (MTTR)

Preventing future incidents from occurring

Using analytics for root cause identification

Identifying the conditions that created the problem tocreate a permanent fix or workaround

It takes an average of 12 hours to identify and resolve anyescalated issue

More than two thirds of the time is spent on root causeanalysis: finding, organizing, and making sense of the glut ofdiagnostic log data coming back from the product.

BIG OpportunityGlassbeam’s unique cloud based machine-data analytics isnow available to storage product manufacturers – so theycan offer them as a value-added, revenue generating

service to their customers.

How it works:

The Glassbeam Platform is able to

capture terabytes of structured andunstructured operational data fromproduct log files of all deployed devices.This revolutionary system has abreakthrough technology languagecalled SPL™ (Semiotic Parsing Language)which is used to describe and createmeaning and relationships betweenelements in operational data.

WHAT IT CAN DO:

End-to-end coverage: Glassbeam Storage encompasses theentire life cycle of a data artifact: Collection, Ingestion,Transformation, Preparation, Analysis, and Visualization.

Predictive capabilities:  Apply deep machine learningalgorithms to analyzed data to predict outcomes for key

variables: Capacity, Performance, Storage, etc.

Remote Monitoring and Maintenance: Easily monitor andinteract with your connected machines and perform criticalpatches, fixes and upgrades for optimal performance.

Deployment: Avail of a secure cloud-based platform with a

lightweight version also available at the edge.

Speedy root-cause analysis: Reduce MTTR by more than40% by drilling down to the root-cause of any Support issueusing powerful keyword search.

Auto-ticket creation: Support tickets are automatically

created (including in Salesforce.com) based on knownpatterns in log file data.

BIG BenefitsGlassbeam gives the following benefits to storage

product manufacturers:

Enhanced revenue opportunities.

The service can be private-labeled and priced by the productmanufacturer. It can be sold as a new Healthcheck Service or

packaged as part of a premium support plan.

No capital expenditure.

Since it is easily accessed via standard web browsers, theGlassbeam platform requires no capital investment by product

suppliers or their customers

Reduced support SPEND.

Customers are empowered to take a more active, self-serviceapproach to monitoring product performance. Potential

problems can be spotted in advance, allowing preventive stepsto be taken before performance is affected.

Faster problem resolution.Mean time to resolution (MTTR) can be drastically reduced. If a

problem should occur, all parties working on the matter cansee the same set of data by logging into the Glassbeam portal.

This streamlines the resolution process by ensuring thateveryone is looking at the same information.

Stronger customer relationships:By adding Glassbeam capabilities to their support services,

suppliers demonstrate to customers that they are in thevanguard of modern support techniques leading to:

Enhanced customer satisfaction

Elevated product reputation

GLASSBEAMTechmart Building5201 Great America ParkwaySuite 360Santa Clara, CA 95054

Ph: 408-740-4600Fax: 408-740-4601Media Inquiries:glassbeam@claritycommunications.us

© Copyright 2016 Glassbeam, Inc. All rights reserved.

Smart StorageHow Analytics on Unstructured Machine

Data can transform Storage Machines intointelligent Storage Systems

Glassbeam Analytics

Glassbeam is trusted by some of the largest

and most innovative storage companies in theworld to provide them meaningful analytics

on machine data

TM