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Predicting downtime, tackling infrastructure outages and assuring low number of critical incidents thus resulting in improved CSAT is the crux of all business strategies. Conventional approaches are reactive in nature and ineffective handling of the emerging trends and technologies including Big data, Cloud, IoT and Analytics can impact businesses in several ways, including loss of productivity, revenues and brand reputation. With organizations increasingly moving to virtual and cloud based infrastructure, it is imperative for businesses to detect critical service or application outages early on. This requires real-time information on the IT environment and a holistic picture of the service support system through correlation of various events.

GAVelIncrease System Uptime and Drive Revenuesthrough Predictive InsightsGAVS recognized as a ‘Cool Vendor’ by Gartner in“Cool Vendors in ITSM 2.0, 2016”

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GAVel: AIOps

GAVel: Enable Predictive Service IntelligenceGAVel is the next-generation predictive analytics platform that uses intelligent & insightful data aggregation to provide proactive and predictive risk management. Built on Microsoft Cortana Intelligent Suite and driven by AzureML, HDInsights, and Open source technology, it collects information from multiple sources to deliver predictive insights. The predictive algorithms correlate events and hidden patterns within the data to empower IT users and businesses to make insightful decisions for effective opera-tions.

The platform’s service desk capability enables the enterprise to view the day-to-day functioning of IT operations, leading to improved transparency and high user experience. Predictive algorithms enable technicians to preempt and resolve incidents (GAVel TVM). It communicates ticket resolution status through dynamic visualization and uses statistical models on past incidents to help assign accurate estimated time to fulfilment thereby improving customer satisfaction (GAVel ETC).

The platform’s service intelligence capability helps predict CPU/IO wait state, network, and memory issues. It monitors all generated events and removes false positives while highlighting the critical events. The platform also predicts potential failures of applications/infrastructure based on current events and historical behavior of systems in the enterprise, thereby, reducing critical incidents and leading to increased uptime.

GAVel offers a customized self-help engine, the GAVel BOT, which is an intelligent end user assistant.

• Provide inputs to the users to troubleshoot issues themselves before raising a ticket to the service.• Web-based personalized dashboard for ticket status and monitoring by end users as well as the likely time to resolve the issues. • Identify and notify end users of system wide incidents and open tickets for the issue, leading to quicker resolution of tickets and reduced number of overall tickets.

GAVel Algorithmic IT Operations Analytics (AIOps) makes it possible for teams to assess event data, performance metrics and other operational data, thereby, enabling rapid resolution of multiple issues. It also facilitates a high level of accuracy in identify-ing and addressing anomalies. The tool can be used across devices and platforms, enabling the enterprise to minimize downtime and maximize operational productivity. To ensure that the business is managed effectively by the CIO organization, the platform prevents the occurrence of critical business incidents due to infrastructure/applications issues through the effective use of prescriptive and predictive analytics. It helps identify event patterns and generate metrics, optimizes service levels and minimizes critical business outages.

GAVel offers real-time, end-to-end visibility into the enterprise’s operations, processes, and user experience through analysis of machine data and intelligence to enhance the uptime of the system and predictions on the resolution time of incidents.

Some key questions that enterprises must answer to optimize operations:• Do service teams have end-to-end visibility of operations and infrastructure?• Can problems be pre-empted proactively by monitoring enterprise-wide operations?• Is machine generated data integrated with human intelligence to provide a comprehensive view of operations?• Can IT operations be safeguarded based on past performance?

Figure : GAVel Framework

GAVel DASHBOARD GAVel Ticketing UIGAVel BSMApplication/Business Service at Risk

Monitoring Data

CMDB Ticketing Data

IT Operations Snapshot Lucid Ticketing InterfaceCapacity Metrics and Risk, UnplannedOutage Risk of Infrastructure

GAVel PRM

Intelligent Data Aggregator

App Logs DB Logs

End User

Infra Logs(Performance & Error Logs)

CIO/IT Director IT Engineer

Prediction Engine

GAVel TVMGAVel ETC GAVel BOT

Value Proposition

Business Benefits GAVS - GAVel AdvantageGAVel addresses several service delivery priorities such as improving end user satisfaction and increasing operational performance, while reducing costs and infrastructure downtime. It provides the following key benefits:

Our dedicated Centres of Excellence for Big Data, Predic-tive & Prescriptive Analytics enable us to harness next generation technologies to deliver unique value-added services to clients. In addition to optimizing infrastructure and operations, we help our clients achieve their objec-tives through:

• Enhanced ITSM services with embedded intelligence capability• Proven expertise in identifying future events and predicting failures, resulting in increased uptime and higher customer satisfaction

• Lowers number of critical incidents, resulting in improved CSAT• Provides proactive monitoring of critical business functions to improve performance and uptime of critical systems and processes• Predicts additional event occurrences if an issue stays unresolved within the dedicated time• Identifies events that have the potential to cause major disruptions (GAVel TVM), resulting in quicker resolutions and improved productivity• Enables continuous service improvement through customer sentiment analysis providing superior end user experience• Improves transparency and greater visibility into ticket tracking, resolution and related issues with a web-based dashboard and intelligent self-help communication tool (GAVeL BOT)• Identifies technicians to work on specific issues based on expertise and availability, thereby reducing SLAs

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Environment Awareness

User SatisfactionReduction in Issues Reported

Faster MTTR & Streamlined Operations• Integrates multiple streams of information to provide 360-degree view of the enterprise• Correlates multiple streams to provide better root cause analysis

• GAVel sentiment analysis engine accurately measures user satisfaction• GAVel ETC and lucid UI interface help in setting the expectation with users to reduce the negative CSAT

• GAVel TVM predicts future event based on current events, thereby reducing the number of events that are logged• GAVel capacity planning and event identification predicts future infrastructure events, thereby reducing issues reported

• GAVel TVM, ETC & BOT provide quicker information to the technician and end user thereby reducing the MTTR• Virtual supervisor identifies the best technician to work on a given incident

Improve system uptime &reduce unplanned outages

Removes false positives

• With the help of the capacity planning & infrastructure performance monitoring algorithms, GAVel has the capability to predict future performance issues/outages based on the current events• Reduces the unplanned downtime of the infrastructure

• With its event identification algorithm, the system has the capability to discern which events are potential issues• Reduces the manual effort that are required to check these alerts and improves efficiency

About GAVSGAVS Technologies (GAVS) is a global IT services & solutions provider enabling digital transformation through automation-led IT infrastructure solutions. Our offerings are powered by Smart Machines, DevOps & Predictive Analytics and aligned to improve user experience by 10X and reduce resource utilization by 40%.

GAVS has been recognized as a Cool Vendor by Gartner in ‘Cool Vendors in ITSM 2.0, 2016’ and positioned as an ‘Aspirant’ in Everest Group PEAK MatrixTM for Healthcare Provider IT Services. GAVS was also rated as a prominent India-based Remote Infrastructure Management player & one of the key small players serving the mid-market & enterprise clients in North America by Gartner.

For more information on how GAVS can help solve yourbusiness problems, write to inquiry@gavstech.comwww.gavstech.com

USAGAVS Technologies N.A., Inc10901 W 120th Avenue,Suite 110,Broomÿeld CO 80021, USA.Tel: +1 303 782 0402Fax: +1 303 782 0403

GAVS Technologies N.A., Inc116 Village Blvd,Suite 200, Princeton.New Jersey 08540, USA.Tel: +1 609 951 2256/7Fax: +1 609 520 1702

UKGAVS Technologies (Europe) Ltd.3000 Hillswood Drive,Hillswood Business Park,Chertesy KT16 ORS,United KingdomTel: + 44 (0) 1932 796564

Middle EastGAVS Technologies LLCKnowledge Oasis, Muscat,Rusayl, Sultanate of OmanTel: + +968 24449301

GAVS TechnologiesP.O.Box : 124195, O˜ ce no 202,Thuraiya Tower 1Dubai Internet CityDubai, UAETel: +971-4-4541234

IndiaGAVS Technologies Pvt. Ltd.No.11, Old Mahabalipuram Road,Sholinganallur, Chennai,India - 600 119Tel: +91 44 3037 4287

For more information on how GAVS can help solve yourbusiness problems, write to inquiry@gavstech.com.www.gavstech.com

About GAVSGAVS Technologies (GAVS) is a global IT services & solutions provider enabling digital transformation through automation-led IT infrastructure solutions. Our offerings are powered by Smart Machines, DevOps & Predictive Analytics and aligned to improve user experience by 10X and reduce resource utilization by 40%.

GAVS has been recognized as a Cool Vendor by Gartner in ‘Cool Vendors in ITSM 2.0, 2016’ and positioned as an ‘Aspirant’ in Everest Group PEAK MatrixTM for Healthcare Provider IT Services. GAVS was also rated as a prominent India-based Remote Infrastructure Management player & one of the key small players serving the mid-market & enterprise clients in North America by Gartner.