GAUTENG - NSMP Negotiation Skills Master Class Programme · 2019. 9. 30. · Negotiation Skills...
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SOUTH AFRICAN PROPERTY OWNERS ASSOCIATION GAUTENG - NSMP Negotiation Skills Master Class Programme 2 DAY COURSE Soft skills are becoming more important than hard skills. The 2010 Kelly Global Workforce Index shows that 66% of people feel that verbal communication skills are more important than technical knowledge. THE IMPORTANCE OF EFFECTIVE NEGOTIATION SKILLS Having good negotiation skills can mean the difference between success and failure in the business world. Those that know how to negotiate tend to rise to the top of whatever industry they are in. At the same time, those that do not know how to negotiate tend to stay where they are or fall backwards. Through an understanding of the processes and skills of negotiation you will be able to negotiate agreements from even extreme positions thus emphasizing the enormous potential of negotiation as a method whereby many of the problems and challenges of human relationships can be effectively addressed. Today, everyone negotiates. Negotiation is the only really effective tool to ensure a society with equal rights and opportunities. Managers, for example, are essentially negotiators. They have to influence and motivate as part of their daily activities, a diversity of people, and have to balance the conflicting aspirations of individuals and groups. When you are aiming to achieve business success, developing good negotiation skills should be at the top of your priority list. This is by far one of the most important skills that you can develop as a business person. It can easily take you from where you currently are to where you eventually want to be. OBJECTIVE The master class in negotiations is targeted at everyone in the retail and commercial industries and also mixed use delegates. Negotiation is the most challenging and complicated form of communication there is. In order to be an effective negotiator, excellent communication skills at very high levels are essential. Negotiators also need to understand the psychology of the negotiating game, and how to use heightened Emotional Intelligence to achieve the desired outcomes and manage the other parties effectively. This Master Class will give learners the fundamental techniques and necessary confidence to achieve your desired outcomes. Role-plays are used during the training. This programme is practical and experimental in nature, and the skills learnt will be internalised and remembered back at the workplace
Transcript of GAUTENG - NSMP Negotiation Skills Master Class Programme · 2019. 9. 30. · Negotiation Skills...
SOUTH AFRICAN PROPERTYOWNERS ASSOCIATION
GAUTENG - NSMP
Negotiation SkillsMaster Class Programme2 DAY COURSE
Soft skills are becoming more importantthan hard skills. The 2010 Kelly GlobalWorkforce Index shows that 66% of peoplefeel that verbal communication skills aremore important than technical knowledge.
THE IMPORTANCE OF EFFECTIVENEGOTIATION SKILLS
Having good negotiation skills can meanthe difference between success and failurein the business world. Those that knowhow to negotiate tend to rise to the top ofwhatever industry they are in. At the sametime, those that do not know how tonegotiate tend to stay where they are orfall backwards.
Through an understanding of theprocesses and skills of negotiation you willbe able to negotiate agreements from evenextreme positions thus emphasizing theenormous potential of negotiation as amethod whereby many of the problemsand challenges of human relationships canbe effectively addressed.
Today, everyone negotiates. Negotiationis the only really effective tool to ensure asociety with equal rights and opportunities.Managers, for example, are essentiallynegotiators. They have to influence andmotivate as part of their daily activities, adiversity of people, and have to balancethe conflicting aspirations of individualsand groups.
When you are aiming to achieve businesssuccess, developing good negotiation skillsshould be at the top of your priority list.This is by far one of the most importantskills that you can develop as a businessperson. It caneasily take you from where you currentlyare to where you eventually want to be.
OBJECTIVE
The master class in negotiations is targetedat everyone in the retail and commercialindustries and also mixed use delegates.Negotiation is the most challenging andcomplicated form of communication thereis. In order to be an effective negotiator,excellent communication skills at very highlevels are essential. Negotiators also needto understand the psychology of thenegotiating game, and how to useheightened Emotional Intelligence toachieve the desired outcomes and managethe other parties effectively.
This Master Class will give learners thefundamental techniques and necessaryconfidence to achieve your desiredoutcomes. Role-plays are used during thetraining.
This programme is practical andexperimental in nature, and the skills learntwill be internalised and remembered backat the workplace
MODULE CONTENTAdvanced, Intermediate and BasicDependent on Level of the Group
NEGOTIATION SKILLS• Preparation• Defining the negotiation• Types of negotiation• Negotiation styles• Grouping the objectives• Classifying relationships• Categorising content• Negotiation as a process• Negotiating for common ground
COMMUNICATION• The power of first impressions• Use the voice to negotiate effectively• Emotional Intelligence in the negotiation• Assertion vs. aggression• Stress management techniques• Understanding personality profiles
CONFLICT MANAGEMENT• Handling conflict and aggression• Dysfunctional and functional conflict and consequences• Causes of intergroup conflict• Social / psychological causes of conflict
SAPOA EDUCATION OFFICERMafonti Morobi
Tel: +27 (0)11 883 0679Fax: +27 (0)86 276 1865
E-mail: [email protected]
OUTCOMES• Understand the negotiation process• The power of proxemics is understood• Psychological tools are acquired• Aggression is diminished• Achieve the right negotiation mindset• Correct approach to negotiation• Flexible and varied communication• A mature negotiating style• Ability to achieve a win-win situation• Self sell skills• Becoming more goal-focused when negotiating• Emotional Intelligence• Confidence and self-esteem• How to read the opposition• Enhanced general communication skills• Assertiveness• Vocal control and ability during the negotiation• A winning negotiation style• Send out the correct body language signals• Focusing and listening skills• Ability to handle hecklers and conflict• Understand personality profiles• Read body language effectively
