Gary Ryan Professional & Employability Development Series - The Seven Skills Of Dialogue

1 © Organisations That Matter® 2007 - 2009www.orgsthatmatter.com © Organisations That Matter® 2007 - 2009www.orgsthatmatter.com

Professional and Employability Development SeriesThe Seven Skills of Dialogue

Presented by Gary Ryan Organisations That Matter®

2 © Organisations That Matter® 2007 - 2009www.orgsthatmatter.com

Conversation continuum

DialogueSkilful discussion

Polite discussionRaw debate


Debate




Polite discussion




Skilful discussion




Dialogue




The benefits of dialogue

Individual and team communication is enhanced

A new understanding of challenges, problems and issues can emerge

Better decision making

The seven skills of dialogue can be practiced at any time


The seven skills of dialogue

Deep listening

Respecting others

Inquiry

Voicing openly

Suspending assumptions & judgements

Balancing advocacy &

inquiry

Reflecting


Deep listening

Deep listening

Respecting others

Inquiry

Voicing openly



inquiry

Reflecting

Conscious choice to listen Quietening the voice in our heads

Listen to understand the whole story

Focus on understanding the speaker

It can occur anywhere, anytime

Listen both for what is said, and what is

‘between the lines’


Respecting others

Deep listening

Respecting others

Inquiry

Voicing openly



inquiry

Reflecting

"I disapprove of what you say, but I will defend to the death yourright to say it.“ Voltaire

You do not have to agree with

different views

You will allow the time andspace for different views, and seek to understand

them

Recognises that different views are valid and contribute to our

understanding of the whole


Inquiry

Deep listening

Respecting others

Inquiry

Voicing openly



inquiry

Reflecting

The capacity to ask genuine questions

Focuses upon open questions

Allows our mental models to ‘come to the surface’

See “The Art of Skilful Questions” episode of this

series


Voicing openly

Deep listening

Respecting others

Inquiry

Voicing openly



inquiry

Reflecting

Also known as “Advocacy” The capacity to saywhat you think ANDto explain why you think what you think

All views need to be heardGenerally, employers do expect you to share what your view is and why you

have it



Deep listening

Respecting others

Inquiry

Voicing openly



inquiry

Reflecting

Voicing lies at the heart of this skill It’s like hanging our clothes out to dry –everyone can see

themThrough allowing others to question our perspective, a

deeper understanding of our view can

emerge

Displays a willingness to be

vulnerable

‘True’ learning can occur when we enhance our perspective


Balancing advocacy & inquiry

Deep listening

Respecting others

Inquiry

Voicing openly



inquiry

Reflecting

Balances sharing ourview with...

...asking genuine questions to better understand another

person’s view

Enhances a team’s collective

understanding of a topic

Creates high quality

conversations


Reflecting

Deep listening

Respecting others

Inquiry

Voicing openly



inquiry

Reflecting

Enables us to consciously assess our performance

Can be conducted as a ‘team reflection’

Refer to ‘the Rocks and the Jar” blog

See the “Conducting an end of meeting

reflection” episode of this series


Summary

Deep listening

Respecting others

Inquiry

Voicing openly



inquiry

Reflecting

These skills can be practiced

individually and/or collectively at any

time

Your communication will become more effective even if only you are

practicing these skills

You do not ‘have’ to be in a dialogue to practice these

skills

When teams learn to dialogue together,

their effectiveness can improve exponentially


Contact details

Gary Ryan [email protected]

www.orgsthatmatter.comwww.studentsthatmatter.ning.com

Melbourne, Victoria 3000AUSTRALIA

Gary Ryan Professional & Employability Development Series - The Seven Skills Of Dialogue

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