Gartner - transform business transform india

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Perspective 2020: Transform Business, Transform India Perspective 2020: Transform Business, Transform India Perspective 2020: Transform Business, Transform India

Transcript of Gartner - transform business transform india

Page 1: Gartner - transform business transform india

Perspective 2020: Transform Business, Transform India

Perspective 2020: Transform

Business, Transform India

Perspective 2020:

Transform Business, Transform India

Page 2: Gartner - transform business transform india

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Total revenue potential for global sourcing, 2020

USD billion

CURRENTLY UNTAPPED MARKETS WILL DRIVE ALMOST 80% OF INCREMENTAL GROWTH BY 2020

Growth in core markets

• Not adjusted for potential erosion due to automation

200190

New verticals in developed countries• Public

sector• Healthcare• Media• Utilities

230

New customer segments• SMBs

380

Outsourcing market in new geographies• BRIC

Up to 80% of growth from markets that are not core today

1,500

Core markets 2008• 6 verticals*• N. America,

Europe, Japan

• Large enterprises

500

*BFSI, telecom, retail, pharma, manufacturing, travel

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Total addressable market for global sourcing and domestic outsourcing, 2020

BUSINESS SERVICES WILL ACCOUNT FOR 60% OF TOTAL ADDRESSABLE MARKET OPPORTUNITY IN 2020

Business services

USD billion

Growth in core markets

New customer segments• SMBs

New verticals in developed countries• Public sector• Healthcare• Media*• Utilities

Domestic outsourcing market in new geographies• Brazil• Russia• India• China

Core markets 2008• 6 verticals (BFSI, telecom,

retail, pharma, manufacturing, travel)

• North America, Western Europe, Japan

• Large enterprises

Total addressable market in 2020

*Printing and publishing

Source:Global Insight; Gartner January 2009

280

220

500 120-140

200-250 130-150

190-220 145-160

230-250280-310

380-420

605-220

895-980

1,500-1,640