Gartner Sourcing & Strategic Vendor Relationships Summit 2016

1 Gartner Sourcing & Strategic Vendor Relationships Summit 2016

EARLY-BIRD DISCOUNT

Save $325 by July 22

Gartner Sourcing & Strategic Vendor Relationships Summit 2016September 21 – 23 | Grapevine, TX (Dallas area) gartner.com/us/sourcing

Key benefits

• Create bimodal sourcing strategies

• Build agility into contracts

• Optimize costs in provider relationships

• Measure vendor performance

• Mitigate critical vendor risks

• Manage cloud vendors

• Drive innovation with providers

Transforming Sourcing: Accelerating Performance, Agility and Innovation

2 Gartner Sourcing & Strategic Vendor Relationships Summit 2016 Visit gartner.com/us/sourcing or call 1 866 405 2511 for updates and to register! 3

Ken McGee, Vice President and Gartner Fellow

Transforming Sourcing:Accelerating Performance,Agility and Innovation

What’s new for 2016New research on:• The opportunities and disrupters

impacting the future of sourcing

• Rapid vendor evaluation and selection

• Driving innovation from the major vendors

• Disruptive trends impacting vendor management

• Preparing for the impact of the Internet of Things

• Risks and rewards of hybrid infrastructure

Deliver more business value with every sourcing decisionSourcing and vendor management leaders face challenges on two fronts. They must manage the life cycle for efficient and reliable sourcing services while helping the business meet its nearly real-time demands for new and often transformative services — all while managing sourcing risks.

Gartner Sourcing & Strategic Vendor Relationships Summit 2016 addresses how sourcing can enable IT and the business to become bimodal. The summit gives sourcing, vendor management and contract management leaders insight into the rapidly changing IT services marketplace, plus new strategies and practical how-to’s on driving better pricing, performance, innovation and ultimately value from sourcing decisions.

• Smart machines and robotic process automation

• Public cloud security

• Identifying and managing niche providers

• Identifying cost optimization strategies in existing deals

Plus:New Gartner Magic Quadrant® presentations to help you evaluate which IT services providers will best meet your needs

4 Keynote sessions

5 Meet the analysts

6 Plan your experience

8 Agenda at a Glance

11 Solution Showcase

12 Registration and pricing

Table of contents

NEW! Program for Senior Sourcing ExecutivesCreated exclusively for the most senior and experienced sourcing executives, this new program is a unique opportunity to engage with Gartner analysts and peers in advanced-level presentations, discussions and networking sessions.

The program focuses on:• Aligning sourcing, technology and business strategy

to enable growth and innovation

• Building your personal brand and unleashing your value

• Taming the complexity and increasing the value of your strategic vendor ecosystems

Availability is limited and registration is required.

Who should attend• Chief sourcing officers/heads of outsourcing

• Sourcing managers/executives

• Vendor managers

• Contract managers

• Procurement managers

• Global sourcing managers

• Applications leaders

• Infrastructure and operations leaders

“I love coming to this event. The quality of information is relevant and can be used immediately upon returning to the office ... the access to experts [and]networking with peers ... is excellent.”

Phyllis Lindley, Manager, Vendor Management & Procurement, SchoolsFirst Federal Credit Union


Keynotes

Harnessing Innovation: Turning Raw Ideas Into Powerful Results

Josh Linkner gives a fresh perspective on unleashing creativity in your enterprise. His inspiring presentation offers best practices from the world’s most innovative companies, along with practical tools that can be used immediately to increase creative output, harness your most powerful ideas and deliver bottom-line results.

Organizing for the Day After Tomorrow

We spend most of our lives thinking about today. We’d like to spend more time on tomorrow. And then there is the “day after tomorrow,” the place where new ideas, business models, radically new technologies or concepts could change our business canvas forever. Peter Hinssen talks about how you can organize for the day after tomorrow and the implications this will have on how you procure technologies, source partners and think about investments and value creation.

Josh Linkner Tech Entrepreneur and Best-Selling Author

Peter Hinssen Acclaimed Author, Entrepreneur and Expert on Disruptive Innovation

Ruby Jivan Managing Vice President

Frank Ridder Managing Vice President

Ken McGee Vice President and Gartner Fellow

Guest keynotes

Opening Keynote: The Digital Future Is Now — Transforming Sourcing to Accelerate Agility, Innovation and Performance

IT and business services are rapidly transforming, which puts pressure on sourcing leaders to understand and embrace how technology innovation is changing the way business is done. Sourcing leaders can’t just respond — they must take a leading role in working with business, IT and service providers to accelerate agility and innovation through new techniques. This session looks at the most important technology and services trends and provides direction to sourcing leaders on strategic imperatives.

You Have Three More IT Revolutions Remaining In Your Career

Three IT revolutions are starting to unfold that will have significant impact on all industries and on your career: the automation of jobs, digital business and knowledge-based economies. This keynote examines the challenges that these revolutions will present and how you can prepare for them.

Gartner keynotes

Meet the analysts

David Edward Ackerman Director

Christopher Ambrose Vice President and Conference Chair

Daniel Barros Director

Neil Barton Director

Linda R. Cohen Managing Vice President

Claudio Da Rold Vice President and Distinguished Analyst

Kris Doering Director

David Groombridge Director

Jay Heiser Vice President

Helen Huntley Vice President

Ruby Jivan Managing Vice President

Frances Karamouzis Vice President and Distinguished Analyst

Jim Longwood Vice President

William Maurer Vice President

Ken McGee Vice President and Gartner Fellow

Leigh McMullenManaging Vice President

DD Mishra Director

Sid Nag Director

Mark D. Ray Director

Frank Ridder Managing Vice President

JoAnn Rosenberger Vice President

Alex Soejarto Vice President

Joanne Spencer Director

Gayla Sullivan Managing Vice President

Patrick J. Sullivan Vice President

Cathy Tornbohm Vice President

Gilbert van der Heiden Vice President

Edward Arthur Weinstein Director


Customize your agenda

A. Sourcing Executives: Delivering Sustainable Sourcing Strategies for Business Agility Learn how to create sourcing strategies to support the delivery of innovation and differentiation while supporting the demands of running and optimizing the business efficiently.

B. Sourcing and Contract Managers: Establishing Provider Options and Contract Flexibility This track focuses on the need to select the right providers for the right services and build flexibility and agility into services contracts.

C. Vendor Managers: Optimizing Vendor Ecosystem Performance and Value Explore best practices and strategies for extracting greater value and innovation from an ecosystem of vendors, while reducing risk.

D. Emerging Trends: Taking Advantage of a Changing Market This track focuses on the most disruptive technology and business changes impacting the market for IT and business process services.

Plan your experience

Gartner Events Navigator Gartner Events Navigator helps you organize, view and custom-create an agenda based on:

• Date and time

• Track

• Analyst/speaker profiles

• Session descriptions

• Key initiatives

Agenda tracks

Analyst one-on-one meetings* Complimentary consulting with two Gartner analysts of your choice

Analyst-user roundtable discussions* Moderated by Gartner analysts for exchanging ideas and best practices with your peers

Workshops* Small-scale and interactive; drill down on specific topics with a how-to focus

*Space is limited and preregistration is required.

End-user case studies Learn about recent implementations firsthand, with an opportunity for Q&A with the executives leading the initiative

Networking breakfastsMeet your peers to share ideas and best practices in an informal setting over breakfast

Hospitality suites Hosted by Premier and Platinum exhibitors, these evening theme receptions are ideal for informal networking

Solution Showcase receptions and special events

Interact with analysts

Network with peers

“[Guest keynote speaker] Peter Hinssen was inspirational. One hour flew past. He really opened my mind to the changing world of technology.”

Gartner event attendee


Agenda at a GlanceAgenda as of June 10, 2016, and subject to change

Tues

day

SE

PT.

20 1:30 p.m. Registration

2:00 p.m. T1. Tutorial: Five Key Areas That Can Make or Break Your Outsourcing Deal David Edward Ackerman T2. Tutorial: Leveraging Onshore and Rural Sourcing Options Helen Huntley T3. Tutorial: Roles and Responsibilities — What to Keep Versus Outsource? Kris Doering

3:15 p.m. T4. Tutorial: Developing Contingency Plans for Your Most Critical Vendors Luke Ellery T5. Tutorial: Use These Best Practices for Creating a Business-Innovation-Centric Outsourcing Contract William Maurer T6. Tutorial: The Comprehensive Framework for Effective Vendor Management Christopher Ambrose

4:45 p.m. T7. Tutorial: Preparing for Transition and Service Management When Outsourcing Kris Doering T8. Tutorial: How to Develop Effective IT Vendor Scorecards and Dashboards Edward Arthur Weinstein T9. Tutorial: Assessing and Maturing IT Vendor Management Joanne Spencer

Wed

nesd

ayS

EP

TEM

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R 2

1 7:00 a.m. Registration and Breakfast

8:00 a.m. FF1. Sixty Seconds or Bust: Summit Sponsor Snapshots Richard Mitchell

9:00 a.m. K1. Welcome and Gartner Keynote The Digital Future Is Now: Transforming Sourcing to Accelerate Agility, Innovation and Performance Ruby Jivan, Managing Vice President, Gartner Research; Frank Ridder, Managing Vice President, Gartner Research

10:30 a.m. K2. Guest Keynote Harnessing Innovation: Turning Raw Ideas Into Powerful Results Josh Linkner, Tech Entrepreneur and Best-Selling Author

TRACKS A. Sourcing Executives: Delivering Sustainable Sourcing Strategies for Business Agility

B. Sourcing and Contract Managers: Establishing Provider Options and Contract Flexibility

C. Vendor Managers: Optimizing Ecosystem Performance and Value

D. Emerging Trends: Taking Advantage of a Changing Market

Workshops and Contract Negotiation Clinics* Analyst-User Roundtables*

11:45 a.m. A1. The Future of Sourcing: What Are the Biggest Opportunities and Disrupters? Frances Karamouzis

B1. New Outsourcing Pricing Models — How Bimodal IT Is Procured, Measured and Managed William Maurer

C1. Vendor Management 2020 — Maturing the Competency for Digital Business and Beyond Christopher Ambrose

D1. Top Technology Trends — What They Mean for Service Opportunities Now and in the Future Helen Huntley

12:30 p.m. Attendee Lunch and Solution Showcase Dessert Reception

2:15 p.m. A2. How to Source an Agile Development Project Gilbert van der Heiden

B2. Using DevOps Changes the Way You Buy Application Services Neil Barton

C2. Closing the Innovation Gap With Major Vendors David Groombridge

D2. Managing Risk in the New World of Hybrid Infrastructure Sid Nag

W1. Navigating Sourcing Decisions (Insourcing, Outsourcing, Hybrid Models) Linda R. Cohen (2:15 – 3:45 p.m.)

W2. Driving Cost Optimization in Existing Sourcing Relationships David Edward Ackerman, Daniel Barros (2:15 – 3:45 p.m.)

R1. Using Analytics for Competitive Advantage Alex Soejarto (2:00 – 3:00 p.m.)

R2. How to Conduct Vendor Satisfaction Surveys Edward Arthur Weinstein (2:00 – 3:00 p.m.)

3:15 p.m. Solution Provider Sessions

4:15 p.m. U1. Case Study: TBA B3. Cost Optimization Opportunities in Existing Application Services Agreements Kris Doering

C3. Establishing Agile Vendor Management Edward Arthur Weinstein

D3. How to Prepare for Increased Sourcing Complexity Due to the Internet of Things David Groombridge

W3. How to Achieve Cloud-Based Outsourcing Deal Success Using Gartner’s Best Practice Contract William Maurer, Sid Nag (4:15 – 5:45 p.m.)

CNC1. Contract Negotiation Clinic: Use Gartner’s S-M-A-R-T Methodology to Develop Your Sourcing Procurement 2020 Roadmap JoAnn Rosenberger (4:15 – 5:45 p.m.)

R3. How to Optimally Balance Your Insourcing and Outsourcing Daniel Barros (4:00 – 5:00 p.m.)

R4. Getting Suppliers to Play Nice Together Neil Barton (4:00 – 5:00 p.m.)

5:15 p.m. TTP1. To the Point: Best Practices to Maximize the Value Out of Your Staff Augmentation Deals Helen Huntley

TTP2. To the Point: Key Considerations When Contracting for Office 365 David Edward Ackerman

TTP3. To the Point: Magic Quadrant for IT Vendor Risk Management Christopher Ambrose

TTP4. To the Point: Adopt Agile Microsourcing for Innovation Projects to Drive Digital Success DD Mishra

5:45 p.m. Evening Reception

Thur

sday

SE

PTE

MB

ER

22 7:00 a.m. Registration and Networking Breakfast (By Role & Industry)

8:00 a.m. A4. Going Bimodal: A Practical Guide to IT Services Deal Management at Digital Speed Claudio Da Rold

B4. Providers Claim the Public Cloud to Be Secure — Vanity or Reality? David Groombridge

C4. How to Use Metrics to Prove the ROI of Your Vendor Management Program Gayla Sullivan

D4. Labor Delta: Impact of Virtual Talent on Services and Sourcing Frances Karamouzis

SSE1. Senior Sourcing Executives: Aligning Sourcing, Technology and Business Strategy to Enable Growth and Innovation Linda R. Cohen (8:00 – 9:30 a.m.)

CNC2. Contract Negotiation Clinic: Infrastructure as a Service Daniel Barros (8:00 – 9:00 a.m.)

R5. Running a Strategic Vendor Event Christopher Ambrose (8:00 – 9:00 a.m.)

R6. Crowdsourcing — Effective Uses of This Alternative Delivery Option Gilbert van der Heiden (8:00 – 9:00 a.m.)

9:00 a.m. Solution Provider Sessions

10:00 a.m. K3. Gartner Keynote You Have Three More IT Revolutions Remaining In Your Career Ken McGee, Vice President and Gartner Fellow, Gartner Research

11:30 a.m. A5. Sourcing Strategies for Infrastructure Services: Cloud First, Hybrid IT and IaaS Claudio Da Rold

U2. Case Study TBA C5. Building a Vendor Performance Management Program Joanne Spencer

D5. Sourcing in a Digital World: How to Adapt to Emerging Technologies and Trends Patrick J. Sullivan

SSE2. Senior Sourcing Executives: Building Your Personal Brand, Unleashing Your Value Leigh McMullen (11:15 a.m. – 12:15 p.m.)

R7. Marketing the Value of Vendor Management Luke Ellery (11:15 a.m. – 12:15 p.m.)

R8. The Future of BPO — Effective Use of New and Evolving Business Services Cathy Tornbohm (11:15 a.m. – 12:15 p.m.)

12:15 p.m. Attendee Lunch and Solution Showcase Dessert Reception

2:00 p.m. A6. Finding the Right Midsize Provider When You Don’t Have a Megasized Need Jim Longwood

B6. Magic Quadrants: Data Center Outsourcing and End-User Outsourcing Services, North America David Edward Ackerman, Daniel Barros

U3. Case Study: Kaiser Permanente — Building and Maturing an Effective IT Vendor Risk Management Program Andrew C. Robison, Executive Director, IT Supplier Management Office, Kaiser Permanente

D6. The State of Cloud Security 2016 Jay Heiser SSE3. Senior Sourcing Executives: Taming the Complexity and Increasing the Value of Your Strategic Vendor Ecosystems Christopher Ambrose (2:00 – 3:30 p.m.)

W4. Use Your Contract, Pricing Model and Service Levels to Drive Positive Outsourcing Service Provider Behavior Mark D. Ray (2:00 – 3:30 p.m.)

R9. Testing in the Digital World — Effective Uses of This Alternative Delivery Option Patrick J. Sullivan (1:45 – 2:45 p.m.)

R10. Overcoming Challenges in Negotiating Key Clauses and SLAs in Cloud Services Contracts Mark D. Ray (1:45 – 2:45 p.m.)

3:00 p.m. Solution Provider Sessions

4:00 p.m. A7. Establishing Effective Sourcing Governance and Competencies — It’s Now or Never Ruby Jivan

B7. Exploiting the Market for Agile Development Services Neil Barton

C7. The Hidden Costs of Innovation Alex Soejarto U4. Case Study: TBA W5. Identifying, Monitoring and Mitigating Critical Vendor Risks Christopher Ambrose (4:00 – 5:30 p.m.)

CNC3. Contract Negotiation Clinic: Effective Pricing Models and Terms for Application Services Contracts Jim Longwood (3:45 – 4:45 p.m.)

5:00 p.m. TTP5. To the Point: What Is Business Process as a Service (BPaaS) and Why Should You Care? Frances Karamouzis

TTP6. To the Point: Magic Quadrant for SAP and Oracle Applications Outsourcing Gilbert van der Heiden

TTP7. To the Point: Key Steps to Onboarding a New Vendor Into a Vendor Management Program Joanne Spencer

TTP8. To the Point: The Future of Outsourcing Outcome Management (Maverick Session) Frank Ridder

5:30 p.m. Hospitality Suite

Frid

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3 7:00 a.m. Registration and Networking Breakfast (By Role & Industry)

8:30 a.m. A8. Robotic Process Automation (RPA): From Hype to Reality Frances Karamouzis

B8. Speeding Up Evaluation and Selection of Providers for Traditional and Disruptive Innovation Services Jim Longwood, Mark D. Ray

C8. Keeping SaaS Secure Jay Heiser D8. How Analytics and Smart Machines Will Change Business Processes and Services Cathy Tornbohm

W6. Evaluating Offshore/Nearshore Countries and Cities for Outsourcing and Captive Centers Daniel Barros (9:00 – 10:30 a.m.)

9:30 a.m. A9. Sourcing Analytics: The Big Bang (Payoff) of Big Data Alex Soejarto

B9. Tips, Tactics, Terms and Conditions to Negotiate With the Megavendors: IBM, Microsoft, Oracle and SAP JoAnn Rosenberger

C9. Vendor Rules of Engagement Luke Ellery D9. Prepare for the Internet of Things to Drive Big Changes in Infrastructure Outsourcing DD Mishra

10:45 a.m. K4. Guest Keynote Organizing for the Day After Tomorrow Peter Hinssen, Acclaimed Author, Entrepreneur and Expert on Disruptive Innovation

11:45 a.m. K5. Closing Comments Christopher Ambrose, Vice President, Gartner Research, and Conference Chair

*Available to end-users only. Space is limited and preregistration is required.

Highlighted sessions are part of the Program for Senior Sourcing Executives

SSE1. Senior Sourcing Executives: Aligning Sourcing, Technology and Business Strategy to Enable Growth and Innovation Linda R. Cohen (8:00 – 9:30 a.m.)

SSE2. Senior Sourcing Executives: Building Your Personal Brand, Unleashing Your Value Leigh McMullen (11:15 a.m. – 12:15 p.m.)

SSE3. Senior Sourcing Executives: Taming the Complexity and Increasing the Value of Your Strategic Vendor Ecosystems Christopher Ambrose (2:00 – 3:30 p.m.)

11 Gartner Sourcing & Strategic Vendor Relationships Summit 2016 Visit gartner.com/us/sourcing or call 1 866 405 2511 for updates and to register!12 13

Solution Showcase

Allerin

EUVIC

First National Technology Solutions

Silver

HCL Technologies is a leading global IT services company working with clients in the areas that impact and redefine the core of their businesses. HCL offers an integrated portfolio of services including BEYONDigital, IoT WoRKS, Engineering Services Outsourcing and Next-Generation IT Outsourcing that focuses on transformation-led integrated infrastructure services, applications services and business services. HCL Technologies, had consolidated revenues of US$ 6.2 billion, as on 31st March 2016.

A new world is taking shape before our eyes, remade by data and growing smarter every day. IBM is helping clients innovate and accelerate to improve business outcomes through the use of cognitive solutions based on hybrid cloud IT infrastructures. Visit us today at www.ibm.com to learn more.

NTT DATA, a leading business and IT services provider and innovation partner, delivers services across the globe, including consulting, digital, managed services, and industry solutions. We’re part of NTT Group, one of the world’s largest technology services companies, and partner to 80% of the Fortune 100. Learn more: www.nttdata.com/americas.

Platinum

Exhibitor list as of June 15, 2016, and subject to change

Interested in exhibiting? Contact us at 1 800 356 4740 or email [email protected].

Registration and pricing

Group Rate DiscountMaximize learning by participating together in relevant sessions or splitting up to cover more ground, sharing your session take-aways later.

Complimentary registrations

• 1 for every 3 paid registrations



For more information, email [email protected] or contact your Gartner account manager.

Gartner Events On Demand Get the most value from your ticket! Watch your favorite keynote and track sessions again and see any that you miss with Gartner Events On Demand. All attendees have access to recorded sessions for one year after the event. Visit gartnereventsondemand.com.

$205 per night at Gaylord Texan Resort & Convention Center1501 Gaylord TrailGrapevine, TX 76051 Phone: +1 817 778 1000

Gartner hotel room rate

In addition to four tracks of the latest analyst research, your conference registration fee includes complimentary access to these special features:

• Two analyst one-on-ones

• Workshops

• Analyst-user roundtables (AURs)

• Solution Showcase

• Networking breakfasts, lunches and receptions

Online preregistration is required for one-on-ones, workshops and AURs. Reserve your place early, as space is limited.

What’s included Save $325 when you register by July 22.Early-bird price: $2,525Standard price: $2,850

Web: gartner.com/us/sourcing

Email: [email protected]

Phone: 1 866 405 2511

3 ways to register

Gartner event tickets

We accept one Gartner summit ticket or one Gartner Catalyst ticket for payment. If you are a client with questions about tickets, please contact your sales representative or call +1 203 316 1200.

Country Pavilion Mexico ITGAVS Technologies

Icertis, Inc.

PeopleFluent

Wipro Limited “The event was very beneficial for my organization ... [as we build] a business case for implementing a vendor management program and [get] the tools to accomplish [this].”

Victoria Briggs, IT Sourcing Competency Center, The Boeing Company

Frank Ridder, Managing Vice President

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Gartner Sourcing & Strategic Vendor Relationships Summit 2016

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