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Gartner PPM & IT Governance Summit 2013

3 – 4 June | London, UK | gartner.com/eu/ppm

© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates.For more information, email info@gartner.com or visit gartner.com. 1

Table of ConTenTS

2 Key take-aways

3 Keynote sessions

4 Top 5 best rated sessions

4 Top 10 most-attended sessions

5 Snapshot of attendees

6 Sponsors

7 Post event resources

SaVe The daTe

The Gartner PPM & IT Governance Summit 2014 will take place on 9 – 10 June in London, UK.

We hope to see you again!

TrIP rePorTThe Gartner PPM & IT Governance Summit 2013 was held on 3 – 4 June 2013 at the Lancaster Hotel in London. This report summarizes and provides highlights from the event.

overviewFrom the start of the 2013 summit planning process, our delegates told us two things very clearly:

1. They needed help in choosing the right projects

2. They needed guidance on streamlining implementation and achieving improved efficiency within their organizations

And all because they were looking to achieve a core objective – Maximize the results from every investment that they make!

It was therefore very clear to Gartner that the business need for program and portfolio delivery is surging in 2013. However, our delegates and clients told us that despite this, they were faced with a shortage of skilled IT staff, which in turn was preventing them from addressing anything more than the most urgent of priorities. Many of those attending the event told us that as their strategies continue to evolve in Europe’s challenging economic state, they are struggling to maintain an accurate view of their program’s evolving goals.

London Lancaster Hotel, London, UK

Matt Light speaking at the Gartner PPM & IT Governance Summit 2013

Gartner PPM & IT Governance Summit 20133 – 4 June | London, UK | gartner.com/eu/ppm

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In response, we therefore organized this year’s summit around 3 tracks:

• Programs and Portfolios: Striking Strategic Balance

• IT Governance: Who Decides What, and How to Meet Business Objectives

• The Dynamic PMO: Driving Change beyond IT

We created several different session formats that could facilitate all the discussions we wanted delegates to have around these issues, and in response to their feedback around their key challenges. We also invited guest speakers, including Dr. Bent Flyvbjerg who spoke about IT project risk and ‘avoiding black swans’ – which received a fantastic response from delegates.

The event was a great success, and continued to build on the success of our previous events! We are delighted by your feedback, as most of you have told us the conference has achieved your objectives!

This report will help you summarize some of the key findings from this year’s summit, and demonstrate the importance of this event.

We look forward to welcoming you to the event next year!

Key take-aways

• Use the ‘Nexus of Forces’ – the convergence of mobile, cloud, big data and social media – as a catalyst for more aggressive goals and a mandate for change within organizations

• PPM leaders need to understand their organization’s view of what is ‘effective governance’, and design portfolio governance accordingly

• To achieve true agility and adaptiveness takes discipline and a willingness to face reality – Making poorly thought-out changes will benefit no one within your organization

• PPM leaders need to introduce their boards and business unit leaders to the idea that the value that they gain from IT will be limited without a clear strategy

• Look to implement metrics and measures that are simple, and intuitively obvious and always focused on goals

• PPM leaders should look to lead the way in encouraging independent thought and avoiding group-thought – they should seek to nurture and protect the organization’s introverts!

• Compliance should be managed as a part of organizational risk management

• When seeking new investments within your organization, look to explain them in the context of how they will help to reduce cost in the business and advance the mission

An excellent opportunity to network, meet analysts and speak with vendors about major issues in our strategic programs.

Coördinator Portfolio/Project Management, Belastingsdienst

Matt Light Research VP and Summit Chair, Gartner

Dr. Bent Flyvbjerg, Professor and Chair, University of Oxford

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Keynotes sessions

Summit opening Keynote: Generating Change energy: The enterprise PMo and the agile enterprise Donna Fitzgerald and Matthew Hotle, Gartner

During the opening keynote address, Gartner analysts Donna Fitzgerald and Matthew Hotle shared how businesses are competing in a world in which agility and adaptability have become critical components of business strategy. The project-based delivery and prioritization methods, management techniques and organizational models of the past simple won’t handle the complexity of tomorrow’s portfolio management. The provocative session included discussion of using pace layering and a recommendation to create a new IT product management role to oversee end-to-end performance.

Guest Keynote: are you really Practicing Portfolio Management? Mark A. Langley, PMI and Matt Light, Gartner

Project Management Institute’s Mark A. Langley and Summit Chair Matt Light shared what it takes to sustain and enhance strategic competitiveness in today’s increasingly uncertain, complex business environment. Step one: Monitor your organization’s entire portfolio to balance risk and understand relationships.

Guest Keynote: Why your IT Project Might be riskier than you Think: how out-of-control IT Projects can end executive Careers, bring Whole Companies down, and What You Can do about It Dr. Bent Flyvbjerg, Professor and Chair, University of Oxford

Whilst many IT projects deliver on-time and on-budget, a few run the risk of turning into ‘black swans’. These ‘black swans’ are contagious – they have a knock-on effect to other IT projects, disrupt the business, and can sink executive careers and even whole companies! During this presentation, Dr. Flyvjberg explained to the audience the three key questions they should ask themselves in identifying and avoiding ‘black swan’ IT projects: What challenges do ‘black swan’ IT projects pose?; What are the root causes of a project becoming a ‘black swan’?; What cures exist against ‘black swans’?

Closing Keynote: PPM Must address the Challenge of legacy 2.0 Andy Kyte, Gartner

Gartner analyst Andy Kyte’s energetic, fast-paced keynote illustrated the risks of maintaining costly and bloated application portfolios and offered strategies for portfolio managers to meet changing business needs in a timely and efficient manner.

Mark A. Langley President and CEO, PMI

Donna Fitzgerald Vice President

Matthew Hotle Vice President and Distinguished Analyst

Dr. Bent Flyvbjerg Professor and Chair, University of Oxford

Andy Kyte Vice President and Gartner Fellow

Gartner PPM & IT Governance Summit 20133 – 4 June | London, UK | gartner.com/eu/ppm

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Top 5 best rated sessions

1. The Politics of Powerful Partnerships Tina Nunno

2. Guest Keynote: Why your IT Project Might be Riskier than you Think: How Out-of-control IT Projects can End Executive Careers, Bring Whole Companies Down, and What you Can Do About It Dr. Bent Flyvbjerg, Professor and Chair, University of Oxford

3. Executive Guide to Applications Portfolio Management Andy Kyte

4. Case Study: Enterprise Application Modernization at TUI: How Dynamic PPM is Resolving ‘Big Change’ Challenges Chris Bayley, Phoenix Programme and IT Director, TUI UK & Ireland

5. Everything That You Ever Wanted to Know About Agile Development but Were Afraid to Ask David Norton

Top 10 most-attended sessions

1. When Everything Is High Priority — Enabling Effective Portfolio Governance To Deal With Resource Constraints Robert Handler

2. On the Quest for PPM KPIs and Metrics Lars Mieritz

3. Project, Program, and Portfolio Risk: Whatever It Is, We Don’t Like It Robert Handler

4. PMI’s Pulse of the ProfessionTM: Effective Stakeholder Communication Antonio Nieto-Rodriguez, Project Management Institute

5. Achieving the Critical Milestones Required to Evolve the PMO Robert Handler

6. The Lean, Keen PMO Team: Streamlining Project Value with Quality Matt Light

7. The New PPM: The Shift from ‘IT Project’ Thinking to ‘IT Product’ Thinking Daniel Stang

8. Four Faces of Governance Julie Short

9. Tutorial: Well-Rounded PPM from Start to Finish via the PMO Matt Light

10. Planview: From Chaos to Control: Making the Most of Finite Resources Colin Harris, Palatinate Consulting

Conference was extremely useful and re-enforced our plans to evolve our PMO to the next maturity level. Excellent topics and presentations.

Program Office Manager, National Australia Group — CB and YB Banks

Robert Handler VP Distinguished Analyst, Gartner

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Snapshot of attendees

Who participated in the 2013 conference?

39%

22%

13%

8%

5%5%

4%

UK and Ireland

CEE 2% France 1%Italy 1%

Nordics

Benelux

DACH

Rest of World

Middle EastIberia

11%12%

21%

50%

C-Level

Director

Manager

Other

VP 2%

Architect/Engineer 1%Analyst/Specialist 3%

9%

9% 27%

14%

22%

Financial ServicesEnergy and Utilities

Services

Government and Public Sector

Manufacturing

Job Title

Top Industries

Country/region

Wonderful event with precious advices on organization and approaches we have now to implement inside our enterprises.

IT Governance Manager, Thales Group

Gartner PPM & IT Governance Summit 20133 – 4 June | London, UK | gartner.com/eu/ppm

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Sponsors

Premier

Platinum

Silver

associate Partner

The speakers have been superb — very engaging and the content very thought provoking. Attending the summit has provided much food for thought about how we can drive process improvements in our PMO.

PMO Manager, Nationwide

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Post event resources

recommendations Summary

A recommendations summary containing of all of the key recommendations from the Gartner analyst sessions is available for download from Agenda Builder. Please look for the “Recommendations Summary” file.

learn more with relevant research

Want to learn more about the topics that interest you most? Turn to the end of each session presentation for a list of related Gartner research notes. Select Gartner research is available on demand at gartner.com.

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