Gartner IT Infrastructure Operations & Data Center Summit...

Register by 15 March 2013 and receive our Exclusive EARLY-BIRD OFFER see page 15 for details

Gartner IT Infrastructure Operations & Data Center Summit 201313 – 14 MayMumbai, Indiagartner.com/in/datacenter

HOT TOPICSHOT TOPICS• Managing data center cost and sustainability• Mobile and big data impact• Cloud and virtualization best practices• Convergence: next generation server, storage and

networking technologies• Data center security, risk, and continuity• IT Operations: trends and future outlook• IT Leadership: how to engage with business and CIO

2 Gartner IT Infrastructure Operations & Data Center Summit 2013

As the nexus of IT forces such as cloud computing, mobility, social media and big data start being relevant in India, IT professionals are not only evaluating alternate ways of procuring and managing IT services but new ways to drive business growth. I&O professionals have the responsibility to inspire their businesses by being agile, reliable, effi cient and highly collaborative by striking a balance between the traditional and the futuristic approaches of managing technology with an eye on containing the cost of IT.

This second edition of IT Infrastructure Operations & Data Center Summit in India will equip IT and I/O leaders with the capability of making smart infrastructure investments which can help to achieve operational excellence without ignoring need to optimize the cost structure. Frameworks on the understanding the business value of cloud, mobility and big data coupled with best practices of deploying virtualization, emerging infrastructure technologies and their ability to deliver promising return on investment, will be presented in this two day Summit.

As organizations embrace emerging technologies, there is an increasing concern around risk mitigation, security, DR and business continuity, which has been included in the summit agenda. Beyond this, an additional new track on achieving operational excellence has been introduced this year to help attendees gather insights on governance policies, reporting metrics, process frameworks, and management tools, which further helps in driving agility and effi ciency.

Accelerate Growth. Drive Transformation. Achieve Operational Excellence.

Karthik CariappaSenior Program Manager, Gartner Events

Naveen MishraResearch Director, Gartner Research

2 Event Introduction

3 Why Attend

4 Agenda Tracks

5 Summit Features

6 Keynote Sessions

7 Meet the Analysts

8 Agenda at a Glance

10 Tracks A, B and C: Sessions

13 Interactive Sessions

14 Solution Showcase

15 How to Register

TABLE OF CONTENTS

Visit gartner.com/in/datacenter or call +91 80 2222 2079 3

Authoritative thinking on the hottest I&O trends and technologies

Now in its second year, the Gartner IT Infrastructure Operations & Data Center Summit continues to help data center and I&O leaders stay ahead of the dramatic forces of transformation with actionable advice on how new technologies, processes, tools and management approaches impact their organizations. At this year’s event, our team of 14 on-site Gartner data center and I&O analysts will point you in the right direction for 2013 and beyond.

Discover…

• How to effectively engage with IT and business Leadership in your organization by demonstrating the business value of IT

• How to manage a balance between the traditional and the futuristic approaches of managing technology with an eye on optimizing the cost of IT

• Best practices of embracing disruptive technologies such as Mobile, Cloud, Big Data, Social Media and their impact on the day-to day operations, governance, compliance and risk management

• How you can be certain your I&O organization is operating at an optimal level

• How to create IT Procurement governance to optimize your procurement and negotiation processes with IT Megavendors

• What is the best approach to desktop virtualization for your organization

• How fabric-based computing will impact your server, storage and networking infrastructure, and the management and governance of the data center

• How to implement and manage a hybrid cloud environment

• How methodologies like ITIL should be implemented to assist the needs of the business

• The technologies and processes needed to deliver IT operational excellence and business value

Accelerate Growth. Drive Transformation. Achieve Operational Excellence.

WHO SHOULD ATTEND?

IT professionals responsible for:

• IT infrastructure

• IT operations

• The data center

• Developing your organization’s cloud strategy

• Storage

• Servers and server operating systems

• Mobile device management

• IT architecture

• Asset management

• Facilities

• Business continuity

• Disaster recovery

• Networking

• DevOps

• Procurement

This is an excellent event both from content and organizing capability

VP, Reliance Communications


AGENDA TRACKS

A Enable Business Growth, Productivity and ContinuityThis track is designed to discuss the impact of key disruptive forces such as Cloud, mobility and big data on IT and business at large. Mobility as a productivity enabler and Cloud as a growth driver are among the top three IT priorities among Indian organizations and Gartner analysts will provide best practices of embracing these. With these disruptions, CIO’s are increasingly concerned about securing their corporate data and assets and this track will touch on IT security and risk coupled with business continuity. I/O managers will have an opportunity to gain leadership coaching on effectively engaging with business and IT leaders.

B Data Center Technologies — Achieving Higher Levels of Effi ciency and FlexibilityVirtualization is enabling the journey towards private cloud among the Indian organizations to drive effi ciency, agility and cost rationalization. While embarking on this journey, data center managers are constantly challenged by the disruptions created by the wider acceptance of BYOD and new mobility variants including virtual desktops. This track is intended to provide insights on the impact on virtualization and cloud on the IT infrastructure with a focus on improving agility. While I&O leaders and their teams need to continue investing signifi cant resources and time on traditional servers, storage and networking for existing initiatives, they will also have to start evaluating how to transform their infrastructure and organizations to meet upcoming needs. Convergence of infrastructure technologies and vendors would be another highlight of this track coupled with management of data explosion.

C Delivering IT Operational Excellence and Driving Business ValueA balanced approach towards IT operations management (ITOM) can improve the quality of service and empower IT to better manage business risks and deliver effi ciency. This track will represent all the technology, tools and frameworks needed to manage the provisioning, capacity, performance and availability of the computing, networking and application environment, aiming towards a service and business-oriented I&O as a long-term target-state. Impact of virtualization and cloud computing on the overall operations framework and management vendor landscape will also be discussed in this track. Data center infrastructure management processes and tools with a focus to streamline data center operations and provide cost effi ciency will be covered in the agenda. Attendees will also learn best practices of designing the right metrics, dashboards and tools to improve their visibility with their IT executives and line of businesses.

VIRTUAL TRACKS

Cost Optimization — I&O investments run into the tens of millions of dollars and have to be managed over a 10-20 year period. This track will focus on how to create the appropriate fi nancial controls, governance policies and organizational structures to run a world class data center. Specifi cally, we will focus on data center economics, software licensing agreements, sustainability and procurement. This track will help you get the best from the millions of dollars you invest in your data center.

Impact of Mobility on I&O — Evolution or Revolution? Data Center and mobility are intertwined more than I&O leaders think. The proliferation of hundreds of new handsets and tablets and new services (e.g. social networking) that have emerged and are emerging will have an impact on the Data Center infrastructure, content, risk and management. This track will identify the dramatic changes happening in this environment and how the Data Center environment needs to adapt to accommodate this change without stifl ing innovation or dramatically increasing costs.

Cloud Computing — both Private and Public — has become the latest in a series of hot industry terms and as such, is used in many contradictory ways. Underneath the fog, there are very real trends such as service orientation, global class architecture, Web platforms, massively scalable processing, virtualization and the Internet itself that are converging to fuel this phenomenon. Sessions in this virtual track examine the impacts felt on I&O and how it will need to evolve to deal with the changes, both real and those resulting from the hype.


KEYNOTES

Gartner Opening Keynote: Top 10 Strategic Technologies for 2013: Will You Be Able to Manage Them (Before They Manage You)? Big Data. Cloud Computing. App Stores and Mobile-Centric Applications. The Internet of Things. These are a few of the technological developments that Gartner has identifi ed as strategic for 2013. The question is, will enterprises be able to prevent the potential unintended consequences arising from their adoption? This session will explore the manageability implications arising from the emergence of these new technologies.

• What are the key technologies for 2013?

• How will enterprises ensure their manageability

Rakesh Kumar and Naveen Mishra

Gartner Keynote: Rethink Infrastructure and Operations to Dramatically Reduce Costs

Infrastructure and operations executives are constantly under pressure to reduce costs — in good and bad economic times. The advent of hyperscale public computing approaches have many I&O executives being challenged as to why they cannot run their operations like an Amazon or Google, or simply have them run on these massive public cloud infrastructures. But are their approaches more cost-effi cient? Can they deliver better qualities of service? This presentation will help I&O executives architect an overall strategy for leveraging the innovations of public cloud offerings — without the demands of massive scale — to radically drive down costs to the business.

• What do the major cloud provider architectures look like?

• How can enterprises drive toward these cloud architectures?

Milind Govekar

Gartner Closing Keynote: CEO/CIO Survey 2013: What Business Leaders Expect from ITWhat should business leaders think about — and how should they act on — the grand promises of information and technology? These leaders are supposed to be the great drivers of business performance improvement — raising competitive advantage and delivering productivity gains. Our annual survey of CEOs and other senior business executives in user organizations sheds light on how they think, so we can diagnose what’s going on. Our survey identifi es that CEOs are showing more interest in newer capabilities enabled by mobile, social and cloud, and that they have a positive intent towards IT investment and innovation management.

Partha Iyengar

Advisory BoardWith special thanks to our Advisory Board

Kadhiresan KanniyappanDirectorFidelity India Technology Services

Umesh JainSVP and Head of TechnologyNational Stock Exchange

Venkateswaran KrishnanVP ITL & T Finance

Vijay MahajanVP, Corporate ITMahindra & Mahindra Ltd.

Subhakanta SatpathyCIOAxis Bank


MEET THE ANALYSTS

Leveraging the local and global analyst resource that draws on the real-life challenges and solutions experienced by clients from 12,000 distinct organizations worldwide.

Tapati BandopadhyayPrincipal Research Analyst

ITIL and Process Improvement; Infrastructure and Operations Leaders; Data Center Modernization and Consolidation; IT and Operational Technology Alignment; Virtualization

Matthew J. BoonManaging VP

Market and Competitive Intelligence Management; New Market Opportunities; Positioning and Messaging; Data Center Modernization and Consolidation; Marketing Operations

Jeffrey M. BrooksResearch Director

ITIL and Process Improvement; Infrastructure and Operations Leaders

Andrew ButlerVP Distinguished Analyst

Data Center Modernization and Consolidation; Virtualization

Milind GovekarManaging VP

Cloud Computing; ITIL and Process Improvement; IT Cost Optimization; Virtualization; Infrastructure and Operations Leaders

Jay HeiserResearch VP

Information Security Program Management; Compliance; Risk Management; Cloud Computing

Partha IyengarVP Distinguished Analyst

IT Strategic Planning; Shared Services; Business Value of IT; Competitive Advantage and Business Transformation

Rakesh KumarResearch VP

Data Center Modernization and Consolidation; IT Cost Optimization; Virtualization; Cloud Computing; IT Strategic Planning

Biswajeet MahapatraResearch Director

ITIL and Process Improvement; IT Cost Optimization; Virtualization; Cloud Computing; Business Value of IT

Naveen MishraResearch Director

Data Center Modernization and Consolidation; Cloud Computing; Virtualization; New Market Opportunities; Market and Competitive Intelligence Management

Aman MunglaniResearch Director

Asheesh RainaPrincipal Research Analyst

Data Center Modernization and Consolidation; Virtualization; Cloud Computing; Market and Competitive Intelligence Management; New Market Opportunities

Application Development; Application and Integration Platforms; Market and Competitive Intelligence Management; New Market Opportunities; Go-to-Market Planning

Naresh SinghPrincipal Research Analyst

Data Center Modernization and Consolidation; Virtualization; Market and Competitive Intelligence Management; Portfolio Strategy; New Market Opportunities

Guriq SedhaResearch Director

IT Cost Optimization; Negotiating Software Contracts; Vendor Management; Sourcing and Vendor Relationships Leaders; IT Asset Management

Leif-Olof WallinResearch VP

Mobile Enterprise Strategy; Unifi ed Communications and Collaboration; Negotiating Software Contracts


SUMMIT FEATURES

End-User Case Studies — NEWGartner-invited end-users reveal their personal challenges, issues and lessons learned.

Plenary SessionsIn our renowned plenary sessions, you’ll hear what today’s leading fi gures are thinking. Gartner analysts and invited experts will give you strategic insights, thought-provoking points of view and forward-thinking advice that will help shape your planning.

Track SessionsPresented by Gartner analysts, invited guest speakers and industry presenters, these sessions focus on the issues that matter most to you and provide real-world information that will help you make better decisions and drive successful results.

“To the Point” SessionsSometimes you just want to hear the “Top 5 Things You Want to Know” about a trend, a technology or an approach. Gartner analysts provide top concepts, key trends or a quick overview of a particular topic, in a condensed format.

WorkshopsPresented by Gartner or guest experts, these workshops provide an opportunity to drill down on specifi c “how to” topics in an extended, small group session. The courses are designed for an intimate and interactive learning experience. Reserved for end-users only.

Analyst-User RoundtablesModerated by a Gartner analyst, these roundtables are a great forum for exchanging ideas and hearing what your peers are experiencing around a particular issue. Reserved for end-users only.

‘60 Seconds or Bust’ Summit Solution Snapshot — NEWThe fastest way to discover what IT Infrastructure Operations Management and Data Center services you can explore at the summit. 60 second overviews from each of our sponsors — providing just enough information to help you understand who you should meet with fi rst.

Tutorial Sessions — NEW These presentations are focused on layering the foundations for attendees’ understanding of a topic, trend or technology with basic 101 “building block” defi nitions and analysis.

Analyst One-on-OnesMeeting face-to-face with a Gartner analyst is one of the key benefi ts of attending a Gartner Summit. Personalize your 30-minute private appointment to discuss your specifi c issue and walk away with invaluable, tailor made advice.

WHAT’S NEW FOR 2013

The Nexus of Forces: As mobile, cloud, information and social start becoming relevant in India, I/O professionals will learn best practices of embracing these technologies and their impact on the day-to day operations, governance, compliance and risk management.

Mobility: BYOD is challenging traditional mobility policies. We will explore the best practices of deploying BYOD, evaluate the risk associated and assess the various mobility alternatives (including hosted virtual desktops) for Indian organizations coupled with mobile device management.

Cost Optimization: With multiple emerging technologies in the horizon, IT managers will learn ways of striking a balance between the traditional and the futuristic approaches of managing technology with an eye on optimizing the cost of IT.

Operations Excellence: An additional track on achieving operational excellence to help attendees gather insights on governance policies, reporting metrics, process frameworks, and management tools, which further helps in driving agility and effi ciency.

IT Leadership: IT decision making is becoming complex and I/O leaders will learn effective ways of engaging with the IT and business leaders in their organizations. This will enable IT professionals to establish them as strong leaders.


AGENDA AT A GLANCE

MONDAY 13 MAY07:30 Registration, Information and Refreshments

08:00 – 08:30 Tutorial: Successful On Site Security AssessmentsJay Heiser

Tutorial: Demystifying Cloud — Bringing Cloud to EarthBiswajeet Mahapatra

09:00 – 09:15 Welcome to the Gartner IT Infrastructure Operations & Data Center Summit Naveen Mishra

09:15 – 10:00 Gartner Opening Keynote: Top 10 Strategic Technologies for 2013: Will You Be Able to Manage Them (Before They Manage You)? Rakesh Kumar and Naveen Mishra

10:00 – 10:30 Industry Panel Session

10:30 – 11:00 Refreshment Break

A Enable Business Growth, Productivity and Continuity B Data Center Technologies —

Achieving Higher Levels of Effi ciency and Flexibility

C Delivering IT Operational Excellence and driving Business Value

Workshops Roundtables

11:00 – 12:00 Managing Customer Experience — The Next Competitive FrontierPartha Iyengar

Next-Generation Data Center — Creating Scalable, Energy-Effi cient EnvironmentsRakesh Kumar

IT Operations and Management ScenarioBiswajeet Mahapatra

10:45 – 12:00 Workshop: How to Implement a 'Bring Your Own Device' PolicyLeif-Olof Wallin

11:00 – 12:00Roundtable: Hosted Virtual Desktop (HVD): Creating the Business CaseNaresh Singh

12:15 – 13:15 Data Center Economics: How to Save Millions and Run a World Class Data Center in IndiaRakesh Kumar

Are Indian Data Centers Ready for Fabric-Based Infrastructure?Andrew Butler

Measure I&O Value Through MetricsJeffrey M. Brooks

12:15 – 13:30Workshop: What it Takes to be at Top 10% in ITScore for I&OTapati Bandopadhyay

12:15 – 13:15Roundtable: Staffi ng for the Future — Building Business Skills in the I&O OrganizationTapati Bandopadhyay

13:15 – 14:15 Lunch 13:30 – 13:45 Magic Quadrant: ITSSM Tools Jeffrey M. Brooks

14:15 – 14:45 To the Point: Security State of the CloudJay Heiser

To the Point: Storage in the New EraAman Munglani

To the Point: Buyer’s Guide of IT Service Desk ToolsJeffrey M. Brooks

15:00 – 15:30 Solution Provider Session Solution Provider Session Solution Provider Session

15:45 – 16:45 When Risk Management Does More Harm Than GoodJay Heiser

Smart Phones and Tablets in the Enterprise — Trends, Directions and StrategiesLeif-Olof Wallin

Impact of Cloud Computing on ITOM Vendor LandscapeMilind Govekar

15:30 – 16:45Workshop: Crafting Cloud StrategyBiswajeet Mahapatra

15:45 – 16:45Roundtable: Best Practices of Engaging With Colo and DC Managed Service ProvidersNaresh Singh and Matthew J. Boon


17:30 – 18:00 Refreshment Break 17:40 – 17:55 Magic Quadrant: x86 Server Virtualization Naveen Mishra

18:00 – 19:00 Gartner Keynote: Rethink Infrastructure and Operations to Dramatically Reduce Costs Milind Govekar

19:00 – 20:00 Solution Showcase Reception

TUESDAY 14 MAY08:00 Registration, Information and Refreshments

09:00 – 09:45 Guest Keynote

09:45 – 10:15 Refreshment Break 10:00 – 11:00Roundtable: Effectively Engaging With IT and Business LeadershipPartha Iyengar

10:15 – 10:45 To the Point: IT Procurement Governance: What is Needed and How to Implement it Effectively?Guriq Sedha

To the Point: Preparing for the End of Windows XP: Is Windows 8 in Your FutureLeif-Olof Wallin

To the Point: DevOps: Improving IT Operations Balance of Stability and AgilityMilind Govekar


11:45 – 12:45 Impact of Nexus of Forces on Data CentersMatthew J. Boon

Virtualization 2.0: Servers and BeyondNaveen Mishra

Negotiating with IT Megavendors: HP, SAP, IBM, Oracle, MicrosoftGuriq Sedha

11:30 – 12:45 Workshop: Developing a World Class Business Continuity and DR ProgramRakesh Kumar and Aman Munglani

11:45 – 12:45 Roundtable: Best Practices of Data Center ConsolidationNaveen Mishra

13:00 – 13:30 To the Point: Big Data Infrastructure: From Hype to RealityAman Munglani

To the Point: Data Center Network Evolution: From Switches to FabricsNaresh Singh

To the Point: Practical ITIL for IT OperationsTapati Bandopadhyay

13:30 – 14:30 Lunch 13:45 – 14:00 Magic Quadrant: Fabric Based Infrastructure Andy Butler 14:00 – 15:15 Contract Negotiation Clinic: Best Practices of Procuring Server and StorageNaveen Mishra and Aman Munglani

14:00 – 15:00 Roundtable: DCIM New Tools to Monitor, Manage and Control Your Data CenterRakesh Kumar

14:30 – 15:30 End-User Case Study End-User Case Study End-User Case Study

15:45 – 16:15 To the Point: Global Data Centre Recovery StrategiesJay Heiser

To the Point: How to Plan for Unix Migration?Andrew Butler

To the Point: The NOC is Dead! Long Live the Operations CenterJeffrey M. Brooks

15:30 – 16:45 Contract Negotiation Clinic: Developing a Vendor Management ProgramGuriq Sedha

15:15 – 16:15 Roundtable: Effectively Engaging With IT and Business LeadershipPartha Iyengar


16:45 – 17:30 Gartner Closing Keynote: CEO/CIO Survey 2013: What Business Expects from IT Partha Iyengar


MONDAY 13 MAY07:30 Registration, Information and Refreshments

08:00 – 08:30 Tutorial: Successful On Site Security AssessmentsJay Heiser

Tutorial: Demystifying Cloud — Bringing Cloud to EarthBiswajeet Mahapatra

09:00 – 09:15 Welcome to the Gartner IT Infrastructure Operations & Data Center Summit Naveen Mishra

09:15 – 10:00 Gartner Opening Keynote: Top 10 Strategic Technologies for 2013: Will You Be Able to Manage Them (Before They Manage You)? Rakesh Kumar and Naveen Mishra

10:00 – 10:30 Industry Panel Session


A Enable Business Growth, Productivity and Continuity B Data Center Technologies —

Achieving Higher Levels of Effi ciency and Flexibility

C Delivering IT Operational Excellence and driving Business Value

Workshops Roundtables

11:00 – 12:00 Managing Customer Experience — The Next Competitive FrontierPartha Iyengar

Next-Generation Data Center — Creating Scalable, Energy-Effi cient EnvironmentsRakesh Kumar

IT Operations and Management ScenarioBiswajeet Mahapatra

10:45 – 12:00 Workshop: How to Implement a 'Bring Your Own Device' PolicyLeif-Olof Wallin

11:00 – 12:00Roundtable: Hosted Virtual Desktop (HVD): Creating the Business CaseNaresh Singh

12:15 – 13:15 Data Center Economics: How to Save Millions and Run a World Class Data Center in IndiaRakesh Kumar

Are Indian Data Centers Ready for Fabric-Based Infrastructure?Andrew Butler

Measure I&O Value Through MetricsJeffrey M. Brooks

12:15 – 13:30Workshop: What it Takes to be at Top 10% in ITScore for I&OTapati Bandopadhyay

12:15 – 13:15Roundtable: Staffi ng for the Future — Building Business Skills in the I&O OrganizationTapati Bandopadhyay

13:15 – 14:15 Lunch 13:30 – 13:45 Magic Quadrant: ITSSM Tools Jeffrey M. Brooks

14:15 – 14:45 To the Point: Security State of the CloudJay Heiser

To the Point: Storage in the New EraAman Munglani

To the Point: Buyer’s Guide of IT Service Desk ToolsJeffrey M. Brooks


15:45 – 16:45 When Risk Management Does More Harm Than GoodJay Heiser

Smart Phones and Tablets in the Enterprise — Trends, Directions and StrategiesLeif-Olof Wallin

Impact of Cloud Computing on ITOM Vendor LandscapeMilind Govekar

15:30 – 16:45Workshop: Crafting Cloud StrategyBiswajeet Mahapatra

15:45 – 16:45Roundtable: Best Practices of Engaging With Colo and DC Managed Service ProvidersNaresh Singh and Matthew J. Boon


17:30 – 18:00 Refreshment Break 17:40 – 17:55 Magic Quadrant: x86 Server Virtualization Naveen Mishra

18:00 – 19:00 Gartner Keynote: Rethink Infrastructure and Operations to Dramatically Reduce Costs Milind Govekar

19:00 – 20:00 Solution Showcase Reception

TUESDAY 14 MAY08:00 Registration, Information and Refreshments

09:00 – 09:45 Guest Keynote

09:45 – 10:15 Refreshment Break 10:00 – 11:00Roundtable: Effectively Engaging With IT and Business LeadershipPartha Iyengar

10:15 – 10:45 To the Point: IT Procurement Governance: What is Needed and How to Implement it Effectively?Guriq Sedha

To the Point: Preparing for the End of Windows XP: Is Windows 8 in Your FutureLeif-Olof Wallin

To the Point: DevOps: Improving IT Operations Balance of Stability and AgilityMilind Govekar


11:45 – 12:45 Impact of Nexus of Forces on Data CentersMatthew J. Boon

Virtualization 2.0: Servers and BeyondNaveen Mishra

Negotiating with IT Megavendors: HP, SAP, IBM, Oracle, MicrosoftGuriq Sedha

11:30 – 12:45 Workshop: Developing a World Class Business Continuity and DR ProgramRakesh Kumar and Aman Munglani

11:45 – 12:45 Roundtable: Best Practices of Data Center ConsolidationNaveen Mishra

13:00 – 13:30 To the Point: Big Data Infrastructure: From Hype to RealityAman Munglani

To the Point: Data Center Network Evolution: From Switches to FabricsNaresh Singh

To the Point: Practical ITIL for IT OperationsTapati Bandopadhyay

13:30 – 14:30 Lunch 13:45 – 14:00 Magic Quadrant: Fabric Based Infrastructure Andy Butler 14:00 – 15:15 Contract Negotiation Clinic: Best Practices of Procuring Server and StorageNaveen Mishra and Aman Munglani

14:00 – 15:00 Roundtable: DCIM New Tools to Monitor, Manage and Control Your Data CenterRakesh Kumar

14:30 – 15:30 End-User Case Study End-User Case Study End-User Case Study

15:45 – 16:15 To the Point: Global Data Centre Recovery StrategiesJay Heiser

To the Point: How to Plan for Unix Migration?Andrew Butler

To the Point: The NOC is Dead! Long Live the Operations CenterJeffrey M. Brooks

15:30 – 16:45 Contract Negotiation Clinic: Developing a Vendor Management ProgramGuriq Sedha

15:15 – 16:15 Roundtable: Effectively Engaging With IT and Business LeadershipPartha Iyengar


16:45 – 17:30 Gartner Closing Keynote: CEO/CIO Survey 2013: What Business Expects from IT Partha Iyengar

Agenda correct as of 12 February 2013

At the Summit, please refer to the agenda in the event guide provided, for the most up to date session and location information

To help you navigate the summit agenda, we’ve identifi ed track sessions that match your experience level and information needs. Specifi c categories include:

MATURITY LEVEL Foundational: If you are at the early

stages of your initiative, or are a newcomer to this space, these sessions will give you the necessary understanding and fi rst steps.

Advanced: If you are an advanced practitioner, these sessions are designed to take your initiative, or understanding, to the next level.

FOCUS Tactical: Sessions providing tactical

information that can be used straight away, with a focus on “how to”, dos and don’ts, and best practices.

Strategic: Sessions focusing on the strategic insight supporting the development and implementation of your action plan.

Visionary: Sessions focusing on emerging trends, concepts, or technologies that will help you with your future planning and decisions.

PERSPECTIVE Business: Sessions geared toward

business leaders, or IT professionals who need to understand the challenges and opportunities from a business, organizational, or cultural perspective.

Technology: Sessions that address technical concepts, details, and analysis.

AGENDA GUIDANCE

VIRTUAL TRACKS

Alumni

Cloud Computing

Cost Optimization

Impact of Mobility on I&O

Procurement and Vendor Management


TRACK A Enable Business Growth, Productivity and Continuity

Foundational Advanced Tactical Strategic Visionary Business Technology

Managing Customer Experience — The Next competitive FrontierCreating a superior customer experience is proving to be a competitive differentiator as multiple case studies conducted for this research have shown. The CIO controls a signifi cant number of domains that contribute to the CX. We provide insight on how to improve the CX.• Why is customer experience becoming

a strategic imperative for enterprises?• How do you identify customer needs

and expectations?• How can the CIO drive a superior

Customer Experience?

Partha Iyengar

Data Center Economics: How to Save Millions and Run a World Class Data Center in IndiaThe economics of the data center model is changing. Increasing complexity in the demand and capacity supply curve coupled with a complex balance of capital and operational expense means that data center managers will have to understand the fi nancial models.• What are the key issues for managing

the economics of tomorrow’s data center architecture?

• What technologies and processes should you be focusing your investment on?

• How is ongoing complexity impacting the economics of the data center?

Rakesh Kumar

To the Point: Security State of the CloudThe Security State of the Cloud Where does the world stand on cloud computing risks? What should we be most worried about, what can we do about it today, and if we can’t do anything about it today, when can we? This presentation will provide an overview of both the technical and process mechanisms that can be applied to reducing the security and other risks of cloud computing.• What should we be most worried about?• Where does the world stand on cloud

computing risks?

• What can we do about it today, and if we can’t do anything about it today, when can we?

Jay Heiser

When Risk Management Does More Harm Than GoodMost enterprises continue to struggle with the appropriate use of SaaS, but for most organizations, ‘no’ is not the right answer. Standards and practices for risk assessment and use continue to evolve, but gaps still remain. This presentation provides guidance on the creation of a SaaS usage profi les.• What are the basic risk concepts I need

to know?• How do I communicate risk to the line of

business?• What has the IT profession learned

about risk over the last 30 years?

Jay Heiser

To the Point: IT Procurement Governance: What is Needed and How to Implement it Effectively?IT procurement governance is increasingly becoming a critical issue for most organizations. IT Managers need to understand and implement effective governance to ensure their organization has an appropriate balance to ensure effective governance and ability to leverage supply market innovations.• What is IT Procurement Governance

and why is it critical?• How to develop effective Governance

using Gartner’s IT Procurement Governance Framework?

• How to implement IT procurement governance effectively?

Guriq Sedha

Impact of Nexus of Forces on Data CentersThe Nexus of Forces is highly disruptive, not only to IT delivery, but also to many of the fundamentals of traditional business. The impact to infrastructure and operations and the data center will be profound. This session will discuss how the Nexus

of Forces will bring new thinking, new technologies, new process, and new behavior from within the organization and fundamentally the IT department.• How does Gartner defi ne nexus of

forces for IT?• How will it impact the I&O and Data

Centers?

Matthew J. Boon

To the Point: Big Data Infrastructure: From Hype to RealityMany IT organizations are facing questions about which infrastructures they should put in place to meet new organizational requirements for big data analytics. Questions abound regarding the right infrastructures, and the data management techniques and approaches to take to manage them.• What technical requirements do big data

use cases impose on your data center infrastructure?

• Can you use existing infrastructure (server, storage, networks) to support big data use cases?

• Is cloud a viable option for big data, and how can it be leveraged?

Aman Munglani

To the Point: Global Data Center Recovery StrategiesThe challenge of orchestrating effective and sustainable recovery and continuity across a global organization requires addressing complex people, process and technology issues. Key questions addressed in this presentation include how to best develop governance structure, technology standardization, support process institutionalization along with aligning with local regulations.• What are the key challenges in

managing a sustainable IT-DRM program across a global enterprise?

• What are the steps that need to be taken in order to institutionalize a global recovery and continuity program?

• What can be learned from the experiences of Gartner clients?

Jay Heiser


TRACK B Data Center Technologies — Achieving Higher Levels of Effi ciency and Flexibility

Alumni Cloud Computing Cost Optimization Impact of Mobility on I&O Procurement and Vendor Management

Next-Generation Data Center — Creating Scalable, Energy-Effi cient EnvironmentsMany of the data centers all over the world are obsolete because they have insuffi cient power, cooling or fl oor space. Managing these variables is like 3 dimensional chess. But without a structured program of balancing these dynamic forces, organizations will be forced into major changes and signifi cant costs. This presentation gives guidance on how this should be done.• What will tomorrow’s data center look

like? • What are implications of insuffi cient

power, cooling and fl oor space in your data center.

• Tactical guidance for managing power, cooling and fl oor space.

Rakesh Kumar

Are Indian Data Centers Ready for Fabric-Based Infrastructure?The concept of “fabrics” has been emerging over the past four years as a means to converge separate storage, networking and server technology in the data center. This presentation examines the business case for infrastructure convergence, and charts the likely evolution of the market for fabric-based infrastructures, to help IT leaders determine the most appropriate vendor approach.• What is fabric computing and its impact

on DC transformation?• How should IT organizations evaluate

vendors’ convergence promises?• What steps should IT take to evaluate

the benefi ts and risks of fabric architectures?

Andrew Butler

To the Point: Storage in the New EraStorage has changed so dramatically that previous rules and practices may no longer ensure optimum results as organizations seek improved levels of service, agility and availability of their data. In the next fi ve years business requirements will push IT to examine new storage capabilities, architectures and improved management techniques in order to address the ever increasing demands for storage.

• What business trends will affect storage in the next fi ve years?

• What are the pros and cons of the options that will be available for the storage infrastructure of the future?

• How will we manage the storage infrastructure in 2017?

Aman Munglani

Smart Phones and Tablets in the Enterprise — Trends, Directions and StrategiesMany organizations have moved to a multi platform Smartphone strategy in addition to supporting BYOD (Bring Your Own Device). Successful enterprises and organizations need to put a strategy in place to cope with these new imperatives.• What will be the key mobile and wireless

technology and market trends through 2016?

• How will corporations choose and use mobile technology, services and tools to support customers and employees?

Leif-Olof Wallin

To the Point: Preparing for the End of Windows XP: Is Windows 8 in Your FutureMicrosoft has started talking about Windows 8 and Offi ce 2013, but most organizations are not done deploying Windows 7 and Offi ce 2010. We examine how organizations should deal with their Microsoft client software to build a technically sound and cost-effective strategy.• What is the current state of the market for

client OS and offi ce software and why?• How should organizations plan investments

in Microsoft Windows and Offi ce to maximize benefi ts and minimize costs?

• What should organizations do to ensure effective migrations to Windows 7, Windows 8, and new versions of MS Offi ce?

Leif-Olof Wallin

Virtualization 2.0: Servers and BeyondVirtualization has changed everything, so what do you do next? Do you do more do you do things differently? Fabrics and integrated infrastructure leverage

virtualization and become ‘ideal’ foundation for virtualized workloads. But don’t forget the server hosts And the non virtualized workloads. There is still a virtual gap of 20% that requires more virtualization.• How will virtualization drive technology

convergence?• How is virtualization changing IT

organizations and processes?• How is the convergence changing the

vendor landscape?

Naveen Mishra

To the Point: Data Center Network Evolution: From Switches to FabricsThis will address some of the major network challenges that data center infrastructure managers face in their data center network evolution as they invest in emerging technologies such as server virtualization, data center/server consolidation, desktop virtualization, cloud and converged storage. Emerging solutions and vendor landscape will be covered too.• What are the key network challenges for

the evolving data center infrastructure?• What new solutions try to address these

challenges?• Who are the key vendors of such

solutions and how to respond to their offerings?

Naresh Singh

To the Point: How to Plan for Unix Migration?As the boundaries between the best of Unix and the best of Windows or Linux become ever closer, and with some Unix vendors edging ever closer to active endorsement of migration strategies, we examine the market dynamics for Unix servers, with a view to both guiding migration planning efforts and demonstrating the use cases where Unix still has a role to play.• What market forces are driving the

evolution of Unix and Linux? • What strategies will vendors use to resist

or accelerate change?• How should organizations choose the

most appropriate platforms for mission-critical workloads?

Andrew Butler


TRACK C Delivering IT Operational Excellence and Driving Business Value

Foundational Advanced Tactical Strategic Visionary Business Technology

IT Operations and Management ScenarioIT operations management is often an afterthought that follows the deployment of new or emerging technology. However, ITOM can, in fact, lead the implementation of new technology and infl uence successful business outcomes. This presentation highlights key decision points in ITOM technology, processes, and organizational approaches.• What current-state IT operations

management investments impair future change?

• What investments in IT operations management best facilitate future change?

• What immediate actions should IT take to prepare for the planning horizon?

Biswajeet Mahapatra

Measure I&O Value Through MetricsBest way to measure success is by proper alignment of metrics to goals. Balanced approach towards these metrics ensures that you are measuring the value of IT on a multi-dimensional scale and not just producing fl at productivity reports. Appropriate metrics, targeted dashboards shows the value of IT and how it related to the business.• How can I&O focus on using the right

metrics?• How can I&O show the value of services

provided through metrics?• How can the I&O use Dashboards to

properly display value based metrics?

Jeffrey M. Brooks

To the Point: Buyer’s Guide of IT Service Desk ToolsOrganizations demand functionality beyond the boundaries of traditional IT service desk tools to address changing dynamics of service support. Evolving from the IT service desk market, the new market of IT service support management (ITSSM) tools has emerged to extend focus on organizational issues and connected processes.

• How IT service desk tools are evolving• What does pricing and packaging and

considerations look like for ITSSM tools?• What does the ITSSM tools landscape

look like?

Jeffrey M. Brooks

Impact of Cloud Computing on ITOM Vendor LandscapeThe “Big 4” ITOM vendors are challenged by the variety of players. Infrastructure want to lock you into their platforms while as emerging cloud computing providers want to take some of the IT budget at the expense of others. This session here provides insight to help you future-proof your ITOM architecture.• What does the ITOM market look like

today?• How will cloud computing impact ITOM

markets?• How to leverage the benefi ts of

integration, while defending against vendor lock-in?

Milind Govekar

To the Point: DevOps: Improving IT Operations Balance of Stability and AgilityIT operations followed a best practices that largely failed on delivering sustained improvements. As a result, many opted for alternative solutions that did not require IT operations involvement. This session explores emerging approach known as DevOps as radical re-think and conventional wisdom to win them back.• What is causing IT fail?• What is DevOps and how can this

approach help?• Where should an enterprise start their

DevOps journey?

Milind Govekar

Negotiating with IT Megavendors: HP, SAP, IBM, Oracle. MicrosoftProviding an overall understanding of the software mega vendors key attributes from commercial perspective and strategies to negotiate effectively.

• What are key trends infl uencing software licensing and pricing?

• What are my key areas of leverage with IBM, Microsoft, Oracle and SAP?

• What are the key terms and conditions to negotiate with IBM, Microsoft, Oracle and SAP?

Guriq Sedha

To the Point: Practical ITIL for IT OperationsAs business demands encourage more agile methodologies, effective service management suited to agile development approaches is essential. This presentation identifi es the key elements required for operations to use ITIL effectively including the key roles required, how to avoid process-heaviness and the rights and obligations of those governing IT Operations Service Management.• What do agile development

methodologies demand of IT Operations — and vice versa?

• How to use ITIL to add value to IT Operations?

• How to manage governance of service management in IT Operations?

Tapati Bandopadhyay

To the Point: The NOC is Dead! Long Live the Operations CenterToday I&O teams must focus squarely on showing value to the business starting at how team members and different functions within the I&O contribute. Organizations today are focused on the evolution of the NOC toward the more modern, full operations center (OC) providing world-class operations support and making greater impact on the business.• Why is it time to deconstruct the NOC?• What is an operations center?• How should the operations center be

designed, staffed and operated?

Jeffrey M. Brooks

Alumni Cloud Computing Cost Optimization Impact of Mobility on I&O Procurement and Vendor Management


INTERACTIVE SESSIONS

WorkshopsWorkshops provide you with a forum to listen to subject-matter experts, interact with fellow delegates and work together to develop best practices that can be put to practical use after the summit. The workshops provide an opportunity to delve deeply into specifi c critical topics including markets, technologies and business issues. Please Note: These workshops are for end-user organizations only. Preregistration is required and attendance is on a fi rst come, fi rst-served basis as numbers are limited.

Analyst-User RoundtablesModerated by a Gartner analyst, these roundtables are a great forum for exchanging ideas and hearing what your peers are experiencing around a particular issue. Reserve your spot early as these sessions always fi ll up quickly.

Powerful tools to navigate, manage and decideTo get the most out of your Summit experience, we’ve created a range of tools to help you plan your agenda and manage your goals and objectives of attending.

WEBSITEGet the information you need to help you decide to attend, as well as tools to get approval. Visit gartner.com/in/datacenter

ONLINE AGENDA BUILDERA powerful planning tool designed to help you organize, view and select an agenda based on the following options:• Analyst profi le• Date and time• Session descriptions • Schedule analyst one-on-ones• Schedule a roundtable

Visit the Gartner IT Infrastructure Operations & Data Center Summit 2013 website and click onAgenda or go to ab.gartner.com/dci2.

GARTNER EVENTS NAVIGATORManage your agenda using your mobile device. This app — compatible with iPhone, blackberry and Android devices — has all the Agenda Builder features to

create your personal agenda. Plus, you can send and receive messages to attendees, access all social media channels, participate in session polling and view event announcements.

JUSTIFY YOUR ATTENDANCEOur justifi cation Toolkit makes it easy to demonstrate the value of your Summit experience. It includes a customizable letter, cost-benefi t analysis, cost optimization highlights, top reasons to attend and more. Find it at gartner.com/in/datacenter

CONNECT WITH GARTNERConnect with the IT Infrastructure Operations & Data Center Summit on Twitter and LinkedIn.

#GartnerDC

Gartner DC Xchange

How to Implement a ‘Bring Your Own Device’ Policy

Leif-Olof Wallin

What it Takes to be at Top 10% in ITScore for I&O

Tapati Bandopadhyay

Contract Negotiation Clinic: Best Practices of Procuring Server and Storage

Aman Munglani, Naveen Mishra

Crafting Cloud Strategy

Biswajeet Mahapatra

Developing a World Class Business Continuity and DR Program

Rakesh Kumar

Contract Negotiation Clinic: Developing a Vendor Management Program

Guriq Sedha

Hosted Virtual Desktop (HVD): Creating the Business Case

Naresh Singh and Leif-Olof Wallin

Effectively Engaging with IT and Business Leadership

Partha Iyengar

Best Practices of Data Center Consolidation

Naveen Mishra

Effectively Engaging With IT and Business Leadership

Partha Iyengar

Staffi ng for the Future — Building Skills in the I&O Organization

Tapati Bandopadhyay

Best Practices of Engaging With Colo and DC Managed Service Providers

Matthew J. Boon

DCIM New Tools to Monitor, Manage and Control your Data Center

Rakesh Kumar


SOLUTION SHOWCASE

Develop a list of technology providers who can meet your particular needs. We offer you exclusive access to some of the world’s leading technology and service solution providers in a variety of settings.

For further information about sponsoring this event, contact:

Rohan Pagey: +91 99 8012 9088

Ashwin Rao: +91 98 8053 9606

Email: [email protected]

SPONSORSHIP OPPORTUNITIES

PREMIER SPONSORS

PLATINUM SPONSORS

SILVER SPONSORS

Solution Showcase Networking ReceptionGet to know your fellow attendees, identify who has the same issues, and make new friends and relevant connections during the networking reception.

Solution Provider SessionsThese valuable 30-minute sessions feature some of the market’s most fascinating solutions, with real life stories about those who have deployed them successfully, including their strategies, challenges and results.

Face-to-Face Sponsor MeetingsPlease visit the Agenda Builder tool on the Event Website to review the most up to Sponsor listing, and request for an onsite meeting to help you advance your projects and relationships, wherever you are in the buying cycle.


REGISTRATION

3 easy ways to register Web: gartner.com/in/datacenter

Email: [email protected]

Phone: +91 80 2222 2079

Pricing Early Bird Price: INR 33,000 excl. GST (offer ends 15 March 2013)

Standard Price: INR 38,500 excl. GST

Public Sector Price: INR 30,500 excl. GST

Gartner clientsA Gartner ticket covers both days of the Summit. Contact your Account Manager or email [email protected] to register using a ticket.

Knowledge is the capacity for effective action. Just imagine the impact on your organization when knowledge multiples. Common vision, faster responses, smarter decisions. That’s the Gartner Team Attendance effect. You’ll realize it in full when your staff members attend a Gartner event. As a group, they can maximize learning by participating in all the Summit sessions. Plus, they’ll leverage the expertise of a Gartner analyst at a private group meeting. Up for discussion: your team’s strategic initiatives and key projects.

To register a team please e-mail [email protected] or contact your Gartner Account Manager. Please note that teams must be registered at the same time and we can only guarantee availability of team benefi ts if the team is registered at least three weeks in advance of the event.

Team Benefi ts

• Team meeting with a Gartner analyst (end users only)

• Role-based agendas

• On-site team contact: Work with a single point of contact for on-site team deliverables

• Complimentary registrations

Complimentary Registrations

• 1 complimentary registration reward with 3 paid registrations

• 2 complimentary registration rewards with 5 paid registrations

• 3 complimentary registration rewards with 7 paid registrations

THE TEAM ATTENDANCE EFFECT: LEVERAGE MORE VALUE ACROSS YOUR ORGANIZATION

EARLY-BIRD OFFER

Register by 15 March 2013 and receive:• INR 5500 off the standard ticket

price

EXCLUSIVE CHAMBER PARTNER

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Gartner IT Infrastructure Operations & Data Center Summit 2013

13 – 14 MayMumbai, Indiagartner.com/in/datacenter

3 EASY WAYS TO REGISTER

Web: gartner.com/in/datacenter Email: [email protected] Phone: +91 80 2222 2079

© 2013 Gartner, Inc. and/or its affi liates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affi liates. For more information, email [email protected] or visit gartner.com.

YOUR EVENT REMINDERS

• Register by 15 March 2013 for early-bird savings!

• Build your own agenda online now

• Book a 30 minute One-on-One with your preferred Gartner analyst

• Join our online communities:

#GartnerDC facebook.com Gartner DC Xchange

• Save Money — Avoid costly mistakes and make the right investment decisions to derive maximum value from your data center initiatives.

• Save Time — Learn, analyze, evaluate and decide your next steps, having gained insight and information into the future of the data center.

• Gain Resources — Access an unrivalled pool of Gartner analysts to gain timely advice about your strategies and initiatives.

• Gain Confi dence — Get insight into what leading organizations and your peers are doing to establish best practices for IT infrastructure operations and the data center.

ABOUT GARTNER

Gartner is the world’s leading information technology research and advisory company. We deliver the technology-related insight and intelligence necessary to make the right decisions, every day — from vendor selection and cost-of-ownership to forecasts on market demand and future predictions. Our rigorous and unbiased analysis is based on proven methodologies that push through market hype to get to the facts. We publish tens of thousands of pages of original research annually.

Our pivotal advantage: 900 analysts who deliver independent thinking, actionable guidance and data analysis to clients in more than 12,400 distinct organizations worldwide. (In fact, our analysts answer 300,000 client inquiries every year.) Experts in their chosen fi eld, they are constantly focused on what will make the difference between success and failure in our clients’ businesses.

Gartner Summits deliver a wealth of new ideas, practical and relevant advice unavailable anywhere else, and the confi dence to make better decisions about your strategy and projects going forward.

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