Gartner G-Cloud Service Definition

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Cloud Consulting — Cloud Transformation Project Gate Assurance

Gartner G-Cloud Service Definition

For further information on Gartner support for Cloud initiatives visit:http://www.gartner.com/technology/research/cloud-computing/services.jsp

http://www.gartner.com/technology/research/cloud-computing/services.jsp

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Gartner Service Definition —Cloud Transformation Project Gate Assurance

Service DescriptionGartner will independently assess the health of the client’s cloud or digital transformation project at key points in its life cycle, ensuring client stakeholders have an accurate picture of project risks, status and progress, as well as feasible plans for continuing to meet required deadlines by:

■ Assessing if the project is on track to meet overall client objectives. Identifying key risks and issues at this key point, assuring that project plans and designs address the risks and issues objectively, proactively and realistically

■ Ensuring the appropriate tools, techniques, methodologies, and best practices are applied when managing the project and producing project deliverables

■ Ensuring the impacts of the cloud transformation are coordinated and managed appropriately

■ This assessment can be combined with other Gartner Cloud Consulting work and multiple readiness assessments can be combined to validate each cloud or digital service component

Prerequisites ■ These services can be performed at any point in the project life

cycle, after the project has commenced

Price■ Gartner will charge a firm fixed price of £46.524 excl. VAT, incl. all

expenses for this service

Key Deliverables■ Health check report that provides:

– Overall project health conclusions and Executive Summary describing key risks, issues and prioritised recommendations

– Detailed project health findings and actionable recommendations for mitigating high, medium and low risks identified

■ Documented supporting analysis, research, frameworks, and other relevant work products

■ Final presentation to executive stakeholders

Key BenefitsIndependent validation that the project’s key stakeholders, team, governance processes and tools are appropriately positioned to:

■ Comparison with industry best practice to ensure the project is ‘doing things right’

■ Deliver the identified project benefits

■ Coordinate the project work with the applicable Cloud Service Provider (CSP), incorporating the appropriate parts of the CSP’s transition plan into the project plan

■ Assure the project against budget and specification for this project Gate

■ Create a culture of ongoing information exchange with the CSP to minimise project disruptions

■ Manage the expected organisational change and minimise adverse impacts to end users and vendors



Gartner Project Team Roles

Project Schedule■ Gartner anticipates completion of this engagement within four

weeks

■ Client Project Team Roles■ Project Sponsor

■ Project Manager

■ Key business and IT stakeholders

Project Approach■ Week 0: Project initiation

■ Week 1: Plan for cloud project health check:

– Review project team structure and overall status and schedule team review sessions

– Request and review project documents

– Conduct interviews with key stakeholders, review appropriate deliverables and capture findings

■ Week 2: Health check and Initial Findings Workshop:

– Review draft findings with the client stakeholders

■ Week 3: Develop health check report:

– Finalise project health findings and develop actionable recommendations, prioritising the latter

■ Week 4: Finalise and present health check report:

– Develop overall project health conclusions and summary report

– Present report to client stakeholders

StaffDay rate

(as per rate card)Head count

Duration

MP/VP Per SFIA level 7 1 3

Associate Director Per SFIA level 4/5 1 10

Senior Consultant Per SFIA level 3 1 20



Reasons Why Others Use Gartner■ Gartner created the IT Research industry 32 years ago, and

our reputation speaks for itself. Gartner Research is the only IT research informed by both the technology end user and provider’s perspectives. We use our research as the basis for our Consulting solutions, methodologies and tools; and, we leverage our research and our industry‑leading analysts, as needed, throughout our Consulting engagements. So, when our clients buy Gartner Consulting, they are buying Gartner Research

■ Articulating a clear ICT Value Proposition that is framed such that cloud opportunities are highlighted appropriately is a foundational pillar in approving and executing change. Without evidence to secure informed consent to an updated ICT Value Proposition there is a danger that Cloud opportunities are missed, or pursued for inappropriate reasons

■ A clear view of what changes to make to ensure the organisation is better able to recognise, evaluate, decide and execute on Cloud initiatives (and the rationale for making such changes)

Prerequisites■ These services can be performed at any point in the project

life cycle, after the project has commenced

Any Additional Information■ There is no additional information related to this service



Assumptions■ The client will designate a project manager as primary point

of contact who will work closely with Gartner as needed and will: (a) approve priorities/task plans/schedules; (b) facilitate scheduling of interviews with personnel; (c) notify Gartner in writing of project issues and assist in their resolution

■ Client will review and approve documents within five business days. If no formal approval/rejection is received within that time, the deliverable is considered accepted

■ Client personnel will be made available per the schedule agreed in the kickoff meeting

■ The due diligence (as‑is) data are reasonably available via interviews and documentation review

■ Client provides timely access to personnel to be interviewed. These personnel will be able to answer questions, provide documentation and attend sessions

■ Project pricing assumes that Gartner will conduct 15 –20 interviews/workshops over a period of 10 days and that the client will arrange all sessions with the client’s personnel. Each interview will be one hour in duration

■ All data collection/interviews/workshops will take place via phone or in person as agreed at the project kickoff

■ With the exception of meetings and workshops, Gartner work will be performed at Gartner locations

■ Offices, phones, printing/copying and Internet access will be available to Gartner at client locations

■ Gartner will use Microsoft Office for the production of any engagement documentation

■ Any requests for additional information and/or deliverables(beyond the details described in this service definition) that are made will be considered a change in scope and will be handled accordingly (see Changes to Scope). This does not apply to clarification questions

Changes to Scope■ The scope of the engagement is defined herein. All client

requests for changes must be set forth and explained in writing. As soon as practicable, Gartner shall advise of the cost/schedule implications of requested changes and any other necessary details to allow both parties to decide whether to proceed with the requested changes. The parties shall agree in writing upon any requested changes prior to Gartner commencing work

■ As used herein, “changes” are defined as work activities or work products not originally planned for or specifically defined by this service definition



Information Assurance■ Gartner possesses analysts and consultants with various

security clearances, or we will, within reason, acquire those clearances as the client demands

■ Gartner associates are bound by very specific rules around client confidentiality and security given that our clients reveal to us their greatest challenges and difficulties in order that we can help and support them most effectively

Data Restoration■ No client data is retained by Gartner as part of the client’s

access to this service and therefore there is no data restoration process related to this service

Backup Restore and Disaster Recovery■ The Gartner service under discussion does not require

Gartner to manage or store any critical client data. Therefore, as there is no risk to the client and no break in service that will affect the client experience, there is no applicable policy needed in relation to this specific issue

Service Migration■ There is no need for a Service Migration plan given the

nature of the service under discussion. The client is able to complete and conclude the service without any ongoing process being required for transfer of service or information to an alternative provider or successor. At the conclusion of the service described all deliverables and any supporting information is handed over to the client



Onboarding■ Gartner does not offer onboarding services, however, Gartner

will hold a kickoff meeting with the client to ensure understanding of the engagement objectives, scope, schedule, and milestones, roles, responsibilities and required resources for Gartner and the client. Gartner will also discuss anticipated risks and mitigation plans, based on lessons learned from past experience. Gartner will gather any relevant background material from the client

Offboarding■ Gartner does not offer offboarding services, however,

Gartner will close down the engagement, upon conclusion, ensuring all necessary skills and information are transferred appropriately and in a timely manner to the client



Pricing■ Gartner will charge a firm fixed price of £46.524 excl. VAT,

incl. all expenses for this service

Financial Recompense Model■ if a Service does not meet the specifications set out in the

applicable Service Description, the breach will be handled in accordance with the Liability and Termination terms set out in the Call-Off Agreement

Ordering and Invoicing Process■ Gartner will bill for 100% of the professional fees at contract

signing

■ All invoices are payable net 30 days from date of invoice. While Gartner does not itemise billing for professional services, Gartner agrees and will comply with any reasonable requests for records substantiating our invoices

Termination Terms (by Consumer/by the Supplier)■ Services may be terminated without cause by the Customer

on at least thirty (30) Working Days notice



Service Management■ This is not applicable to this service. The service will be

managed as described under the Statement of Work component of this Service Definition

Service Constraints■ This is not applicable to this service

Service Levels■ This is not applicable to this service



Training■ This is not applicable to this service. At the start of the

engagement Gartner will confirm the risk categories to be assessed

Consumer Responsibilities■ Provision of the necessary resources, systems and

documentation for review

■ Responsible for managing logistics on client’s site for the duration of the engagement

■ Assign a client Project Manager to work as a single point contact between the Gartner team and the client

■ Identify the right people for the interviews/workshops, schedule and communicate the intent of the engagement. Interviews will be scheduled to occur during the first two weeks of the engagement

■ Provide facilities for workshops and Gartner workspace

■ Collate and send all relevant data prior to meetings

■ Ensure attendance at kickoff meeting and any subsequent interviews and meetings by Project Sponsor, Project Manager and other key stakeholders, as determined prior, during and post kickoff

Trial Service■ Gartner does not offer a trial service option in relation to this

service

Technical Requirements■ Gartner will require access to:

– Any information requested (some may be potentially sensitive) regarding the cloud transformation project electronically and/or in paper format

– Cloud Service Provider information electronically and/or in paper format

Gartner G-Cloud Service Definition

Documents

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