GardensGazetteInside this issue

Service excellence award

Music & Memory

Mission meditations

Upcoming events

Quality matters

New employees

Walk A Resident

Medical Records

President’s column

CNA Graduates

Memorial Bricks

And much more!

1635 S. 21st Street • Manitowoc, WI • 54220

www.felicianvillage.orgThe resident newsletter of The Gardens

June 2016

The

Please welcome our new employees!Lisa Senovich, is new payroll clerk. Her primary duties include pay-roll processing/reporting, employee fi le set-up/maintenance, coordi-nating new hire orientation and employee relations.For the last 15 years Lisa was an offi ce manager at Compu-Tek Ac-counting, an accounting fi rm in Sheboygan. Lisa is a native of Manitowoc and lives here with her boyfriend Ed, three boys and a dog. One of her many hobbies is knitting.

Joy Becker, is the new RN Clinical Coordinator for Assisted Living. She will be working with residents and staff at Th e Villa and Court.Joy worked at Aurora Medical Center for many years in the ER, ICU, Clinic and Homecare departments before obtaining her RN degree in 2007. Joy commented, “My strengths as a nurse are my attention to detail along with my compassion, positive attitude and cheerful disposition.”She currently resides in Two Rivers with her three teenage children.

Vote Felician VillageVote us best independent living, assisted living, nursing home and rehabilitation service in HTR’s “Best of the Lakeshore” contest. You must register the fi rst time you vote. Hit the submit button and six general categories will appear. Click the “Health” category and “Vote Now” button. You can vote once a day online! Paper copies of the ballot were in the June 7 HTR and Lakeshore Chronicle and at the Front Desk Reception. Let’s all vote and make Felician Village #1 again ... for the seventh year in a row!

2 The Gardens Gazette | June 2016

Upcoming events

Bus TripsTh ursday, June 23rdBand Concert - Two Rivers

Friday, July 1 Shopping to local stores

Wednesday, July 6 Lakeshore Memory Café

Friday, July 15 Shopping to local stores

To register for any of these events, see The Gardens Office.

Service ExcellenceStar Award Winner

Tim ReinemannQuality of Life SupervisorNomination: “Tim came into work on Mother’s Day to make Belgian waffl es for all the ladies. Many comments were made on how wonderful and delicious the waffl es tasted. Tim made everyone happy on this special day. Th ank you Tim, from the staff and residents.”

On the first Friday of June, the Felician Sisters and Christians throughout the world celebrate the high feast of the Sacred Heart of Jesus. On this day we recall that God himself was not content to love

mankind, as it were, “from a distance,” but rather that he came among us as a man as well, loving the world he created with a human heart. All the affections and sentiments that we can experience in our own

lives were found also in the incarnate Son of God, Jesus Christ; purified and poured out for us on the Cross. Thus at Felician Village we display the image of Jesus throughout our campus, noting that wound in his side which became a door of mercy, releasing the flood of divine compassion and tenderness that dwells in his Sacred Heart. It is comforting to know that God shares so intimately in our joys and our sorrows. O Sacred Heart of Jesus, change our hearts and make them more like yours!

Mission Meditations

from the Director of Mission Services

Aaron Seng

Family Fest Raffl e Baskets Now accepting donations of raffl e baskets/items for the Family

Fest raffl e. Proceeds go towards activities for the residents. Questions? Contact Renee Th ompson, Joyce Aerts-Greenwood or Kim Loose.

Th e launch of electronic medical records took place on 6/01/16 in Next Step. Once all the “bugs” are worked out, the plan is to move for-ward into long term care. Th e launch took dedicated time and a lot of planning but we are moving forward to a better and higher technical level for keeping and maintaining medical records.

Kudos to all the staff who have helped make this advancement possible!

Launch of electronic medical records

Congrats! Thanks for all you do!

Renovated Bistro

Have you checked out the updates in the Bistro?New fl ooring, countertops, cabinetry and bakery case.Stop in to see it!

June 2016 | The Gardens Gazette 3

Summer Concerts2016 Summer Bistro Concerts at Th e Gardens

June 21 6 p.m.ELVISpresented by Alan Graveen with special guests Manitowoc Triad group

July 12 6 p.m.Clipper City Chordsmen

August 24 6 p.m.Fox SoundsFour part accapella barber-shop harmony

Honor or memorialize a loved one or a special oc-casion with a brick for the Rosary or Villa Gardens. Remember mom, dad, grandparents or a special nurse, caregiver, or doctor.Orders will be placed the SECOND FRIDAY of each month.For more information, contact Renee at 684-7171, ext. 381 or rthompson@felicianvillage.org

Memorial BricksMusic & MemorySilver Lake Col-lege and Feli-cian Village are partnering to off er an exciting to opportunity for our residents by enhancing the Music & Memory pro-gram. Silver Lake College was awarded a grant from Great Lakes Career Ready that extends through August 2018. With this grant, Felician Village will have two students, Emily Laurin and Katherine Sohn, working with the Music & Mem-ory program and our residents with de-mentia for 20-24 hours per week per stu-dent beginning this summer. Music &

Memory is designed to provide pleasure to persons with Alzheimer’s or dementia by fi nding a renewed connection in their lives with music. Th e interns will spend time with our residents getting to know what type of music they enjoy and then load an individual iPod just for them. Sr. Lorna will be overseeing the grant and students. Felician Village became cer-tifi ed by the Wisconsin Department of Health Services for our Music & Mem-ory program in September of 2015. We hope to continue the program through the fall semester and expand our pro-gram to include the Silver Lake College music department as well as incorporate the Alive Inside Foundation.

Family Fest

Saturday, September 10More info to follow.

New Employees

Please welcome these new employees!

Employee Name Position Title Area of Service Ashley Bender Independent Living Coord. Th e GardensCheyenne Bender Resident Asst/CNA Long Term CareChelsea Braun Dining Server Th e GardensAleyda Daane Resident Assistant Th e Villa Kendra Fischer Resident Asst/CNA Long Term CareRhienna Gabriel RN Next StepRaven Hinze Resident Asst/CNA Long Term CareAnna Lor Resident Asst/CNA Long Term CareMary Olson Executive Admin Asst. AdministrationLynn Schisel Resident Asst/CNA Long Term CareDanielle Schultz Resident Asst/CNA Next StepCamille Smith Resident Asst/CNA Long Term CareShannon Stibbe Resident Asst/CNA Long Term CareEvelyn Tracy Resident Asst/CNA Next StepMary Hintz Resident Asst/CNA Long Term CareEmily Walters Dining Services Cook Th e GardensTaylor Hill Dining Guest Services St. Mary’s Isaak Langman Dining Guest Services St. Mary’sPaige Pekarske Resident Assistant Next StepLori Pieschel Cook St. Mary’sEmmah Peterman Dining Services Th e Gardens

“Like” the Felician Village Facebook page to stay up-to-date

on news and events!

4 The Gardens Gazette | June 2016

Quality Matters

from the Director of Quality Management

Brenda Georgenson

Quality Management PrinciplesTh ere are eight quality management principles that are the basis for the development of a successful Quality (Business) Management System. Th e development of such a system provides the fundamental structure that leads and assists an organization to operate in a systematic manner. Th e adherence of such a system promotes continual improvement, while addressing basic needs throughout the organization. Th e eight principles are as follows:1. Customer focus. Organizations depend on their customers and therefore need to understand current and future needs and should strive to exceed customer expectations. At Felician Village our customers are our residents and their families.

2. Leadership. Leaders establish unity of purpose and direct an organization with the goal of achieving the organizations objectives.3. Involvement of people. All levels of the organization needs to be fully engaged in this mindset.4. Process approach. All activities/departments are

linked together with a common goal. A great example of this is our care teams; a multi-disciplinary approach to problem solving for residents and a team approach for resident care and satisfaction.5. System approach to management. Managing in a way that considers the links between departments. Th is approach promotes eff ective and effi cient processes that support meeting the goals of the organization.6. Continual Improvement. Monitoring key outcomes and comparing them to internal goals and comparative data positions an organization to be in a constant state of looking for ways to improve.7. Factual approach to decision making. Using data in decision making

at all levels of the organization.8. Mutually benefi cial supplier relationships. In our industry, developing relationships with associated organizations within the community is crucial to our livelihood. Th ough these principles were developed by quality gurus over a decade ago, they certainly refl ect many aspects of QAPI (Quality Assurance and Performance Improvement), a fairly new initiative being mandated by the Centers for Medicare and Medicaid Services (CMS) for long-term care facilities. Th e goal is to provide the highest level of care and resident satisfaction consistently. Th is proves this concept can be successful in any industry.

Staff and resi-dents enjoyed a beautiful Spring day during “Walk a Resident Day”.

May18,

2016

Walk A Resident

Day

June 2016 | The Gardens Gazette 5

President’s Column FVUpcoming Events

For a full list of resident activities, please visit www.felicianvillage.org/activities.html.

Keeping your feet happy & healthyJune 22 6 p.m.Village HallBoard-certifi ed podiatrist Dr. Jonathan Snellgrove of Lakeshore Orthopaedics will discuss common foot problems and treatment options.Register by calling 684-7171, ext. 329

Summer Bistro ConcertJuly 126 p.m.The GardensClipper City Chordsmen

ADRC Health FairJune 14 9 a.m. - 12 p.m.City Limits, ManitowocVisit the Felician Village booth!

Wine & Canvas PaintingJune 20 2 p.m.The Gardens$15.00 to be paid in advance.Cost includes canvas, paint, supplies, instruction from Fluid Lines Art Parties and wine.Register by calling 684-7171, ext. 409

Summer Bistro ConcertJune 21 6 p.m.The GardensELVIS presented by Alan Graveen

Aft er four months of planning, evaluation and deliberation, our three-year strategic plan and 2016-17 budget was submitted to our Board of Directors for approval at our Annual Meeting on May 24. Both were approved and now will be sent to Felician Services, Inc., for fi nal review and approval before the end of June.

Th is is VERY good news. While we continue to provide quality, compassionate care for our residents, we have a lot of exciting initiatives to address over the next year and beyond. A key initiative, which was also an initiative in the 2015-16 budget year, is the continued expansion of dementia services. Although we made great progress over the past year with development of our Dementia Center of Excellence, there are some important actions to fi nish.

As the long-term care environment continues to change, Felician Village must also be positioned to change. As the leader in senior services in Manitowoc County, we continue to reach out into the community, along with local partners, to identify and meet unmet needs of seniors.

Felician Village is well positioned to continue as the leader in senior services in Manitowoc County. For SIX straight years we have been voted “Best of the Lakeshore.” Voting in the HTR’s “Best of the Lakeshore” contest starts June 7 so vote for Felician Village as best nursing home, assisted living, senior independent living, and rehabilitation service.

Of course these accolades would not be possible without YOU. Th ank you for choosing to live at Felician Village. No matter where you live on campus, our staff is here to continue the ministry of the early Felician Sisters who founded St. Mary’s in 1887. We are proud to continue this healing ministry of Jesus by providing compassionate care that respects the dignity of each person we serve.

Let’s be “Best Of ” SEVEN years in a row!

Frank SoltysPresident/CEO

Love the life you live. Live the life you love.

- Bob Marley

Dale Hite, Gardens, Court, St. Mary’sDeb Adochio, St. Mary’sAntoinette Magestro, St. Mary’sFrancis Miller, St. Mary’sVirginia Wiseman, Gardens, Court, St. Mary’sFr. James Perluzzi, St. Mary’sGladys Davis, St. Mary’sLuanne Simmer, Th e Gardens, Th e Villa, St. Mary’sMilton Leiteritz, St. Mary’sElizabeth Nead, Th e Villa & St. Mary’sWayne Luckow, St. Mary’sFr. Miro Wiese - St. Mary’sJeanette Herrmann - Th e Court & St. Mary’s

In Loving Rememberance May 2016

1635 S. 21st StreetManitowoc, WI 54220

T • 920-684-7171F • 920-684-0240

www.felicianvillage.org

Our MissionTo continue the

healing ministry of Jesus by providing compassionate care that respects the dignity

of each person we serve.

Our VisionTo be a leader in

senior living through inspiring innovation,

enhancing relationships and fostering excellence.

Our ValuesRespect for Human Dignity

CompassionTransformation

Solidarity with the PoorJustice and Peace

President & CEOFrank Soltys

Director of MarketingBarb Fricke

Marketing SpecialistKim Christoffel, Editor

Sponsored by the Felician Sisters

6 The Gardens Gazette | June 2016

Felician Village held a graduation ceremony Friday, May 20, to celebrate the completion of the on-site CNA class for nine students. The event included a special blessing for the graduates, words of congratulations from Felician Village representatives, the presentation of the CNA certificates, and cake to celebrate the event. The students were encouraged to invite family and friends to share in the celebration. Completion of the class makes graduates eligible to take the CNA state exam. Pictured (L-R) front row: Raven Hinze, Ashley Kanter, Anna Lor, Cami Smith; Back row: Joan Smaglik, RN, Kendra Fischer, Delcey Wright, Cheyenne Bender, Kiki Christian, Danielle Schultz.

Congrats CNA graduates!

Felician Village hosted a memorial service on Friday,

June 3 at the Blessed Angela Chapel for

all those who passed away over the

past six months. We will always

remember them.