Gap Inc. - Oracle · PDF fileGap Inc. Retail Platform Upgrade v14 @ @ ... 1969 Don and Doris...
Transcript of Gap Inc. - Oracle · PDF fileGap Inc. Retail Platform Upgrade v14 @ @ ... 1969 Don and Doris...
Gap Inc. Retail Platform Upgrade v14
@ @
Agenda
Company Overview Connie Santilli
Upgrade
Business Perspective Paul Lamoureux
Technical Perspective Rick Whicker
Q & A
2
Company History 1969 Don and Doris Fisher open the 1st Gap store on Ocean Ave, SF
The Gap was a reference to the generation gap - Average cost of a pair of jeans $7
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Company History
1973 “Fall Into the Gap” Iconic Jingle Commercial
1976 Public offering of 1.2 M shares of stock
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Company History
Gap 2015
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Company History 1983 Banana Republic is acquired - Safari Clothing Store and Catalog business
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Company History 1994 Old Navy is born, 1st store opens in Colma, CA - named after a bar in Paris
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Company History 1997 Gap goes digital with Online shopping
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Company History 2008 Athleta is acquired - Niche Women’s Sport Apparel Online & Catalog
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Company History 2012 Intermix is acquired - 32 Trendy Boutiques in North America
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Geographic Footprint
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North America Instance US - BR, Gap, ON, Outlet, Direct, Athleta Canada - BR, Gap, ON, Outlet, Direct Mexico – Old Navy Japan - BR, Gap
Europe Instance UK - BR, Gap, Outlet, Direct FR - BR, Gap, Direct IT- BR, Gap IE - Gap Franchises - BR, Gap
Asia Instance China - Gap, Outlet, Old Navy, Direct (3rd Party) Hong Kong – Gap Taiwan - Gap Japan - Old Navy Franchise - BR, Gap, ON
Do Business > 90 countries worldwide
3,300 company-operated stores
400 + franchise stores
Retail Challenge
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Currency and Oracle Support is at or near end-of-life:
• 2 - 4 versions behind, completely non-supported by 2017 • North America, v10 in 2005 go live • Europe, v12 in 2008 go-live • Asia, v12 in 2010 go-live
• No upgrade path - All Oracle updates/patch fixes require retrofitting
• Business processes available in newer versions required developing custom code • Performance and reliability is problematic as volume increase & capabilities added
Appl 2002 2003 2004 200
5 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015
RMS / ReSA
10.1 10.2/6
11.0 12.0
12.1/ 13.0
13.1 13.2 14.0 14.1 14.2
SIM 10.3 10.4/ 11.0
11.1 12.0 13.0 13.1 13.2 14.0 14.1 14.2
RPM 10.1 11.0 12.0 13.0 13.1 13.2 14.0 14.1 14.2
NA Version
EU, Asia Version
Agenda
Company Overview Connie Santilli
Upgrade
Business Perspective Paul Lamoureux
Technical Perspective Rick Whicker
Q & A
13
Project Overview
Key Objectives
• Platform simplification, reduction of support and project costs - improves ROI
• Risk mitigation: Getting applications back on vendor support
• Support of strategic company initiatives: Growth, Omni-channel, Supply Chain
• Support of a modernized global platform
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2014 2015 2016 2017 2018
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2
Pro
ject
Ph
ase
s
Asia- Complete
Europe- In Progress
Japan
North America
Project Timeline
Project Scope
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Financial Planning
• Integration
Assortment
• Integration
Purchase Order
• Item & order create/update
• Integration
Pricing
• Price capability
• Re-define Zone Level Pricing
• Performance (batch, UI)
• Security
• In/Outbound Integration change
Allocations
• Stock-on-Hand
• Integration
Logistics
• PO publish
• Integration
Warehouses
• Integration
Franchisee
• Integration
• Franchise Locations
eComm (3PL)
• Sales regression
• Receive/Shipment regression
• Integration
Stores
• SIM capability
• Selective item Ranging
• New SIM client + java version
Reporting
• Data Model changes impact to reports (especially SIM)
• EDW integration
Financials
• Base Currency to USD
• Integration
Stock Ledger / Inventory Control
• Stock Counts
• Receipts / Adjustments
• Integration
Revenue
• Look & Feel
• Total definitions (alignment)
• Integration
• Credit Card Masking
Plan &
Buy
Move
Sell
Account
LOW NONE
MEDIUM HIGH
IMPACT
Project Benefits
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• Supported software versions
• Oracle software upgrade path
intact
• High Availability revamped
• Modernize Security/LDAP
• Platform has single integration to
externals
• Single code version worldwide
• Consolidated operational reporting
• Improved performance (1,000+
stores)
• Migrate to new data center
• Single code version worldwide
• Software maintenance
• Utilize base capabilities
• Brand entry into Markets or
Acquisitions
• 24*7 Availability to inventory
visibility
• Multi-Channel capability
• Increase language support Business Expansion
& Capability
Simplify & Scale
Currency (hardware/software)
Cost Reduction
Project Highlights
Challenges
• Business Sponsorship
• Technical / Currency upgrade in nature
• Project momentum due to multiple implementations
• Cut-over duration
• Minimize downtime to Stores, Website and Warehouse
• Ensure end-of-month processing/reporting completed
Successes
• Go-live date selection
• Early business awareness and agreement
• Early change management and monthly engagement
• Cut-over rehearsal
• Mock conversions for RMS, ReSA & RPM
• SIM pilot to practice in-store rollout to all devices
• Data cleansing effort done prior to final mock conversion
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Agenda
Company Overview Connie Santilli
Upgrade
Business Perspective Paul Lamoureux
Technical Perspective Rick Whicker
Q & A
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Tech Highlights Challenges
• Migration Path
• Re-implementation vs. Upgrade
• Required writing a full conversion
• Security
• Connecting Oracle Identity with internal LDAP
• Encryption, Credit card masking, PCI, PII
• Performance Challenges
• Price Execution, Store Add, Item Creation, Stock Count,
SIM receiving
• Platform Architecture
• Java – Multiple applications require different Java versions
• Introduction of RAC - Lack of expertise and Delivery environments
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Architecture
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DA
TA
BA
SE
TIE
R
AP
PL
ICA
TIO
N T
IER
NODE A NODE B
RMS RMS
RPM RPM
NODE A NODE BNODE A
CGI
NODE C
SIM SIM SIM
NODE A NODE B
RMS RMS
RPM RPM
NODE A NODE BNODE A
EGI
NODE C
SIM SIM SIM
NODE A
SIM 14.0.2
Oracle 11G
RDBMS
RIBSIM 14.0.2
Oracle 11G
RDBMS
RMS SIM 14.0.2
Oracle 11G
RDBMS
SIM
NODE B
INTERCONNECT
SIM 14.0.2
Oracle 11G
RDBMS
RIBSIM 14.0.2
Oracle 11G
RDBMS
RMS SIM 14.0.2
Oracle 11G
RDBMS
SIM
INTERCONNECT
Oracle Net Services Client Access
NEW
HARDWARE
NODE A NODE B
WBI WBI
WBI WBI
NODE A NODE B
Datastage Datastage
SIM 14.0.2
Oracle 11G
RDBMS
RIBSIM 14.0.2
Oracle 11G
RDBMS
RMS SIM 14.0.2
Oracle 11G
RDBMS
SIM
SIM 14.0.2
Oracle 11G
RDBMS
RIBSIM 14.0.2
Oracle 11G
RDBMS
RMS SIM 14.0.2
Oracle 11G
RDBMS
SIM
EXISTING
HARDWARE
RIB
RIB
Tech Highlights Successes
• Starts with the team
• Oracle delivered a base code that was very stable
• Post implementation stabilized faster than projections
• Eliminated 58% of customizations
• Significant gains in performance
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Questions ?