Gamify your Net Promoter Score
Click here to load reader
-
Upload
jinen-dedhia -
Category
Business
-
view
84 -
download
3
Transcript of Gamify your Net Promoter Score
Gamify NPS and achieve highercustomer satisfaction
Using online and web tools fromDronaMobile
JANUARY 2013
Excel Sheets
To compute the NPSleader on a daily
basis?
To communicate updates toall agents where
they stand?
Are you communicating NPS to agents?
Emails
and
Checking results & making sureall agents are submitting
numbers during a contests, eatsup a lot of my time
- At a leading FMCG company
Are your Process Managers saying something similar?
2.0 way of making your NPS moreinteresting & competitive
INTRODUCING
Create your own app to gamify your NPS
Empower agents to submit numbers &see their ranking live on the leaderboard.
Make your leaderboard announcement exciting & inspiring
vs
That thing This thing
Eliminate time delay of knowingthe current top agentInspire agents to do more as theyknow where they stand in realtime
Make your agents competitive with live leaderboard
Floor manager - leading BPO company
When we gamified our NPS, we found our reps weremore involved and madethem competitive
Looking to make your NPS fly?
Biren Master,VP Sales +91 9892 037597
dronamobile
Contact: