Game!

Test your memory !

A) DEAR SIR / MADAM:

C ) I’M SATISFIED WITH THE STAFF OF THANH BA POST OFFICE .

B ) YOURS FAITHFULLY,

D ) THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE

LOOK AT THESE SENTENCES QUICKLY:

WHAT CAN YOU REMEMBER

?

A) DEAR SIR / MADAM:

C ) I’M SATISFIED WITH THE STAFF OF THANH BA POST OFFICE .

B ) YOURS FAITHFULLY,

D ) THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE

UNIT 9:

WRITING A formal LETTER TO EXPRESS SATISFACTION / DISSATISFACTION

Nguyen Van An

76 Hoang Van Thu Street

Ha Noi city

THE DIRECTOR OF

THANH BA POST OFFCE

TASK 1: Rearrange the following sentences in the correct order of a letter:

A) DEAR SIR / MADAM,

B) I’M SATISFIED WITH THE STAFF OF THANH BA POST OFFICE . THEY ARE ALWAYS THOUGHTFUL AND COURTEOUS TO CUSTOMERS

C) I’M WRITING TO GIVE COMMENTS ON YOUR POST OFFICE’S SERVICES

D) YOURS FAITHFULLY,E) I KNOW YOU AND YOUR STAFF HAVE DONE WELL AND THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE

13

2

45

part Format Example

Part 1 -EXPRESSING YOUR SATISFACTION OR DISSATISFACTION

I’M SATISFIED

WITH THE STAFF

OF THANH BA POST

OFFICE

Part 2 -STATING THE REASON FOR WRITING LETTER

THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE

Part 3 -EXPRESSING YOUR HOPE / WISHES

I’M WRITING TO GIVE COMMENTS ON YOUR POST OFFICE’S SERVICES

PART FORMAT EXAMPLE

1

2

3

-STATING THE REASON FOR WRITING LETTER

I’M WRITING TO GIVE COMMENTS ON YOUR POST OFFICE’S SERVICES

-EXPRESSING YOUR SATISFACTION / DISSATISFACTION

I’M SATISFIEDWITH THE STAFFOF THANH BA POSTOFFICE

-EXPRESSING YOUR HOPE / WISHES

THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE

There are some more useful expressions of satisfaction and dissatisfaction

SATISFACTION DISSATISFACTION

1- I’m pleased with .....

2-the good point is…

3- I’d like to comment on …

4-I’m writing to express my dissatisfaction with…

5-I’m writing to complain about ….

TASK 2: After a year in the job, the director of Thanh Ba Post Office has invited residents in the neighbourhood to write letters to him describing the quality of the services they have received. Discuss what services the residents can write about

What services

?

use the pictures and cues to express SATISFACTION or DISSATISFACTION about Thanh Ba Post Office:

Thanh Ba Post Office

Advanced technology / spacious

1) What is Thanh Ba Post Office equipped with?

1) I’m satisfied with the Post Office because it is equipped

with advanced technology and a spacious place for transaction

Staff / well-trained / thoughtful / courteous to customers

2)How are the staff of the Post Office?

2- I’m pleased with the staff of the Post Office because they are well-trained , thoughtful, and courteous to customers

No one/ keep / motorbikes /

bicycles

3) How is the security condition of the Post Office?

I’m writing to express my dissatisfaction with the security condition of the Post Office because there is no one to keep my motorbike or bicycle

Express money tranfer / speedy / secure

4)How are the services of Thanh Ba Post Office ?

4) I’m pleased with the services of Thanh Ba Post Office. Especially, the service of express money transfer is very speedy and secure

THE closing HOURS / EARLY

5)How are the opening hours of the Post Office?

5) The closing hours of the Post Office are too early

I think it would be better if the Post Office is open until

10pm, so that customers can have more access to

your services

Nguyen Van An

76 Hoang Van Thu Street

Ha Noi city

THE DIRECTOR OF

THANH BA POST OFFCE

Task 3: write a full letter , using the ideas discussed in task 2

PART 1: STATING THE REASON FOR WRITING LETTER

PART 2: EXPRESSING SATISFACTION OR DISSATISFACTION

PART 3: Expressing your hope / wishes

- I’M WRITING TO GIVE COMMENTS ON YOUR POST OFFICE’S SERVICES

- I’M SATISFIED WITH THE STAFF OF THANH BA POST OFFICE . …….-I’m writing to express my dissatisfaction with…

-THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE

DEAR SIR: I have been using the services provided by Thanh Ba Post Office for years and I am in response to your call for Customers to express their satisfaction or dissatisfaction towards the Post Office services. Like many other customers,I find your Post Office a well-equipped and reliableaddress.

Firstly,I’m impressed by your spacious placefor transaction, the seats are clean. The nine telephone boxes are always available so customers do not have to wait to make their call. More interestingly, I am satisfied with the prices of the servicesAlthough the packing area is large, it has no security guards and I sometimes feel insecure leaving my motorbike there.

And the last point I would like to comment on Is the opening hours of the Post Office.I think it would be better if the post officeis open until 11pm so that customers can have more access to your services.I know that you and your staff have done so far for the development of the Post Office.This letter is written in the hope that your PostOffice will be made a better placeYours faithfully,Nguyen Van An

HOMEWORK: write a letter to express the satisfaction / dissatisfaction about Bao Loc Post Office

THANK YOU FOR JOINING US !