Galloway's Strategy Document

STRATEGY DOCUMENT

Reg Charity No .526088

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IT IS A TERRIBLE THINGTO SEE BUT HAVE NO VISION

HELEN KELLER

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| STRATEGY DOCUMENT

04 Introduction

05 Background

09 Our mission and vision

11 What makes us special

13 Making our aspirations a reality 17 Challenging perceptions

19 Our commitment for the future

20 A listening organisation

21 Galloway’s strategy tree

> Contents

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STRATEGY DOCUMENT | PAGE 04

> IntroductionWe believe that a strategy should be a living document which guides our organisation and keeps us focused on our agreed priority areas. Although we are living in unprecedented times of austerity, we are committed to challenging the di�culties facing blind and partially sighted people.

Galloway’s has a long and proud history of serving blind and partially sighted people and underpinning this work continues to be a strong and positive culture committed to reaching even more people a�ected by the devastation of sight loss.

We are committed to working in partnership with sight loss and other organisations to develop new and meaningful opportunities for blind and partially sighted people. In doing so we are ensuring that we maximise our resources and remain focused on our core high quality services.

We have seen significant change over recent times and so the first year of this strategy will focus on the reshaping of our services and adopting a thematic approach to our service development. We are aspirational but also mindful of the economic climate and so we will develop all aspects of the charity in line with a carefully managed budget. Our strategic plan is aspirational and therefore reliant on increasing income over the period of the strategy.

We remain committed in our passion to reach more people a�ected by sight loss with high quality, high impact services. Our commitment is to develop services alongside blind and partially sighted people, thus ensuring that we are truly an organisation of blind and partially sighted people for blind and partially sighted people.

| Chief Executive

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Sight Loss - Some Facts

1 in 5 people aged 75 and over are living with sight loss.

People from black and minority ethnic communities are at greater risk of some of the leading causes of sight loss.

Adults with learning disabilities are 10 times more likely to be blind or partially sighted than the general population.

Age-Related Macular Degeneration is by far the leading cause of blindness in adults. Other significant causes of sight loss are glaucoma, cataracts and diabetic retinopathy.

The number of people in the UK with sight loss is set to increase dramatically in the future. As we get older we are increasingly likely to experience sight loss, and the UK population is ageing. In addition, there is a growing incidence in key underlying causes of sight loss, such as obesity and diabetes. This means that, without action, the numbers of people with sight problems in the UK are likely to increase dramatically over the next 25 years.

According to the Royal National Institute for the Blind, in 2011 Lancashire and Sefton had an estimated 46,000 people living with visual impairment. This is predicted to rise to 63,500 by 2020.

> Background information

Sight loss a�ects people of all ages,

but as we get older we are increasingly

likely to experience sight loss.

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46,000 50%There are an estimated 46,000 people living with sight loss in

Lancashire and Sefton

Around 60% of people living with sight loss are women.

Every day in the UK 100 peoplewill start to lose their sight

over 50% of all sight losscan be avoided

2MILLION

People in the UK are livingwith sight loss

60% Depression is significantly higher

amongst people with sight problems

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Almost half of visually impaired

people feel 'moderately' or 'completely' cut o�

from people and things around them.

Evidence shows that visual impairment is strongly linked with social and economic inequalities; late presentation in glaucoma is linked with socioeconomic status and older age; significant gaps in the provision of primary eye care services (GP surgeries and Optometrists) in deprived areas. Ethnicity is also a factor encompassing social, lifestyle, cultural, environmental, and genetic factors.

Almost half of visually impaired people feel 'moderately' or 'completely' cut o� from people and things around them. Older people with sight loss are three times more likely to experience depression than people with good vision. One-third of visually impaired people of working age are in employment.

The emotional and psychological impact of sight loss is profound (Burmedi and Becker et al, 2002) and sight is the sense that people fear losing the most (College of Optometrists, 2011). Depression is significantly higher amongst people with sight problems (Evans, Fletcher and Wormald 2007) and feelings of wellbeing are significantly lower when compared to people without sight loss (McManus and Lord, 2012). Receiving practical advice and support as early as possible in the sight loss journey is invaluable to someone experiencing sight loss (Boyce, 2011 and Douglas et al, 2008).

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OUR TALKING NEWSSERVICES PLAY A VITAL PARTIN KEEPING PEOPLE CONNECTEDTO THE WORLD AT LARGE

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Our long term goal is to see a world in which every visually impaired

person realises his or her hopes and dreams and fulfills their potential as an individual and a member of their

own community

OUR VISION

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We exist to represent and support visually impaired people in practical ways in order to ensure that now and in the future people:

Galloway’s will work in partnership with visually impaired people, other organisations and the local community to achieve this and ensure that visually impaired people are able to influence change that makes a di�erence to their own lives.

OUR MISSION

Have access to information allowing

people to make informed decisions about all

aspects of their lives

will experience opportunities which may

otherwise not be available

Feel empowered to take control of their own lives

Feel engaged and a valuable member of their

own community

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> What makes us special?

Galloway’s has a long and proud history of supporting blind and partially sighted people to reach their own personal aspirations. We are committed to working in collaboration with other organisations including those in the sight loss sector.

The way we work is critical to our success and we call this our organisational culture – our ‘values’. Culture is key to achieving organisational excellence. Values are important building blocks of culture and are deep-seated and enduring. We have committed to six core values which guide all our work throughout Galloway’s:

1. Deliver Excellence through Service

We believe that anything worth doing is worth doing with PASSION. We have to be creative and innovative to ensure we support people to identify their own solutions. We go above and beyond the average level of service to create an emotional impact on the people we support and to give them a positive story they can take with them the rest of their lives.

2. Embrace and Drive Change

The world in which we live is constantly changing and so we position ourselves to anticipate change and embrace it with open arms. We never accept or become comfortable with the status quo and we are always thinking of ways to change processes, perspectives, and opinions, hopefully for the better. Without change, we can’t continue to provide a superior service.

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3. Pursue Growth and Learning

We are committed to S-T-R-E-T-C-H-I-N-G ourselves both professionally and organisationally. We recognise that we won’t always "get it right”, but that’s the challenge we gladly accept. The only way we can solve new problems that arise is by learning and growing to meet them head-on.

4. Build Open and Honest Relationships with Communication

We believe in fairness and transparency, we are an open book in all our work. Our honesty when interacting with others leads to strong relationships built on trust and faith. We can use these strong relationships to accomplish so much more than we could otherwise. It’s not easy getting there! We always act with integrity, compassion and loyalty, and we are a good listener. At the end of the day it’s not what we say or do, but how we make people feel that matters the most.

5. Do More With Less

We are always seeking new ways to make Galloway’s more e�cient and improve our services. There is always room for improvement, and we always feel a sense of urgency when making those improvements. We want not only to provide great service for blind and partially sighted people but provide the greatest service in our sector! We set and exceed our own high standards for getting more done with the same or even fewer resources than before.

6. Be Passionate and Determined

What keeps us going? It’s passion for our work and our culture. We’re inspired because we believe in what we are doing and the people we work alongside. We don’t take “that’ll never work” for an answer. We have a positive and optimistic attitude as we aim to inspire everyone around us.

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> Making our aspirations a reality

The very act of actually seeing the world around us is an astonishing thing, taken for granted by many. While sight loss can occur at any age, it occurs most often among mature adults. Like any other major life event, vision loss can bring feelings of loneliness, helplessness, anxiety, and depression. We are committed to working with blind and partially sighted people to realise their potential through our many programmes of activities and support.

Working together: Service delivery is guided by our commitment to involve blind and partially sighted people in service design and delivery. We remain focused on our identified core services and ensure that we clearly promote what we do as widely as possible, creating more opportunities for blind and partially sighted people to access our support.

Working as part of a team: We will continue to work with partner organisations to ensure that blind and partially sighted people have access to services within their own communities.

Working with the community: We will further develop our incredibly successful volunteer programme and we will use this invaluable area to support all aspects of our services and fundraising.

Working in challenging times: We have recognised that at a time of economic downturn, services for blind and partially sighted will reduce even further. Galloway’s is committed to ensuring that blind and partially sighted people have a voice and opportunities the sighted world takes for granted.

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SIGHT IS THE SENSE WE FEAR LOSING THE MOST

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> Tackling the devastation of sight loss

People say that out of all the senses, sight is the one they most fear losing. We bring about changes for people who are already living with a visual impairment or who develop eye conditions that cannot be avoided. At Galloway’s we are committed to reducing the e�ects of sight loss by reducing the feeling of isolation, loneliness and desperation. We support people to remain independent as long as possible through a range of services.

Reaching people as early as possibleWe will build on our existing work with the first point of access for people a�ected by sight loss – hospitals, rehabilitation o�cers, GP’s and Optometric services. We will bridge the gap between clinical services and everyday living.

Coping with the emotional e�ects of sight lossWe will develop new ways to support people to come to terms with the emotional impact of sight loss. Our services will always be designed and delivered with the individual at the heart of all we do.

Reducing isolation and lonelinessWe will reach even more blind and partially sighted people by listening and designing new and innovative services. We will also continue to deliver services that provide information, advice and new experiences for blind and partially sighted people.

Health and wellbeingWe will build on our highly successful information days by providing information, advice and guidance on all aspects of a person’s life. Our services encourage both physical and mental wellbeing and we will ensure the individual is at the centre of all our work.

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Equipment and informationWe will build on the exemplar service we provide through Lancashire Vision; providing people with information, advice and guidance on daily living aids, equipment and information technology.

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> Challenging perceptions

We have a long and proud history of enabling people to challenge their own perceptions of sight loss through many innovative opportunities. Our ambition is to enable blind and partially sighted people to take back the control many feel they have lost and to aspire to a new future.

Building confidence and self esteemWe will provide a supportive and listening environment where we can enable blind and partially sighted people to take back control of their own lives. We will also reach more people with our innovative outdoor pursuits programme aimed at providing new experiences and rebuilding confidence and self-esteem.

Holidays and breaks We will continue to provide help and support to access our wide range of day’s away, short breaks and holidays. Linking people with new friends and providing new experiences.

Clubs and social groupsWe will build on the success of our associated groups and clubs providing a variety of opportunities for blind and partially sighted people across Lancashire and Sefton.

Information and entertainmentWe will reach more people through our audio service enabling them to listen to specialised publications and local news as well as our own Galloway’s Eye. Through our newsletter, website and social media platforms we will embrace every opportunity to keep people informed.

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> Our commitment for the future

The Society has a history spanning generations, to be precise 147 years. We are committed to working with blind and partially sighted people and this means we have to look to the future.

Our commitment is to ensure that Galloway’s does not stand still but understands the challenges facing blind and partially sighted people now and in the future.

Challenging economic times We will continue to develop our existing diverse range of income streams to ensure the risks to Galloway’s are minimised. We will also develop new fundraising opportunities and focus on the key fundraising areas that generate the greatest income.

Extending our reachWe will remain focused on reaching even more blind and partially sighted people by promoting the work of Galloway’s across Lancashire and Sefton. This requires us to be creative in the way we communicate and embrace new technologies that can assist us to reach future generations.

Embracing change We will ensure that we are looking to future challenges facing blind and partially sighted people so that we can provide cutting edge advice and guidance rather than only providing reactive support.

Recognising diverse communitiesWe will work with all sections of the community to ensure equal access to our services and support.

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> Galloway’s – a listening organisation

Almost everybody working in the voluntary sector agrees that there is always room for improvement. But it can be hard to know how to improve and where to focus our e�orts. The things we find particularly problematic may not be the things that matter most to the people we support. The “solutions” we find may make life much easier for us, but are they helpful to blind and partially sighted people?

Listening to the people we serve has to be a routine part of what we do on a daily basis. We are committed to ensuring that we listen and use the valuable feedback we receive to shape our services now and in the future. We can learn from the people we support to help us understand the many challenges facing blind and partially sighted people.

We are committed to actively encouraging feedback whether it is a challenge, idea or suggestion to ensure we have a balanced view which will enable us to continuously improve.

However we need you to talk to us and help us to make a di�erence to even more lives………….

face to face to our team at any of our o�cesTalk

01772 [email protected]

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> The Galloway’s Way

STRATEGIC AIMS

PHILOSOPHY/FRAMEWORK

(What we will do 2015-2018)

We will develop our work in 4 key areas

1. Ensure that every visually impaired persons voice is heard

2. Provide a pro-active approach to support and advice

3. Provide opportunities for visually impaired people to develop new skills

4. Champion the needs of visually impaired people in society

SUPPORTING AIMS(Internal aims 2015-2018)

We will strengthen our :organisation by:

1. Developing our partnerships with other organisations

2. Diversifying funding to provide flexibility

3. Widely communicating impact, learning and outcomes

4. Improving e�ciency to use resources to the best e�ect.

(How we wish to work)

We are an organisation led by blind and partially sighted people for blind and partially sighted people; we exist to serve this community

and recognise that it is made up of individuals requiring support, advice and guidance specific to their individual needs. Everything we

do is based on the wider needs and wants of the visually impaired community which in turn controls our direction and purpose.

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> The Measure of our Success

Preventative services are vital to support people to adapt to living with their sight loss, however, the support is not just relevant at the point of sight loss, and should be available if there is a change to an individual’s circumstances. We will refocus and place a higher emphasis on our services which reach people early in their sight loss journey. This is why we aim to reach 600 people at the point of diagnosis through our hospital based services and actively refer to our information and advice service.

Through our Talking Newspaper Service we will provide 60,000 publications to socially isolated people living in Lancashire, Sefton and beyond.

In order for us to know we are successful

we have to set clear and meaningful objectives.

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This year we will provide advice

& guidance to 1,200 local people

The provision of equipment and accompanying high quality advice is critical for blind and partially sighted people. That is why we will provide general advice and guidance to 1,200 blind and partially sighted people living in Lancashire and Sefton.

Our social activities are a lifeline enabling blind and partially sighted people to leave their own homes and enjoy social activities the sighted population take for granted. We will provide 2000 hours of support at our sites and in community settings.

Galloway’s volunteers are amazing and enable us to provide more support than our finances allow. We aim to build on the incredible 55,000 volunteer hours we currently receive and raise this to 60,500.

We will provide even more opportunities to help people a�ected by sight loss to rebuild their lives through our activities, education, holidays and outdoor pursuit’s programmes. To do this we will provide 1,000 hours of varied activities.

General information advice and guidance is at the heart of all our services. If we are not able to help, our intention is not to just ‘signpost’ people but to actively support people to engage with the other service providers. We aim to provide 5,400 hours of information, advice and guidance based on the need of the individual.

In order for us to achieve our aspiration to reach more people a�ected by sight loss we have to increase our fundraising income. We aim to increase our total fundraising income from 418,333 in 2014/15 to 579,500 in the budget for financial year 2015/16

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INCOME &EXPENDITURE

GALLOWAY’S & LANCASHIRE VISION SERVICES TO 31.03.2014

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TOTAL INCOME TO 31.03.14 £896,991

INCOME

£416,000Fundraising

Income

£153,000Income Generating

Activities

£195,000Investment

Income

£133,000CharitableActivities

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TOTAL EXPENDITURE TO 31.03.14 £1,003,409

EXPENDITURE

£731,000CharitableActivities

£107,000Low VisionServices

£40,000 Governance &

Investment Management

£125,000Fundraising

Costs

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Galloway’s Society for the BlindHowick House, Howick Park AvenuePenwortham, Preston, Lancashire PR1 0LS

@gallowaysblind /galloways www.galloways.org.uk

01772 744148

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Galloway's Strategy Document

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Transcript of Galloway's Strategy Document