Galit Round Table2

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Galit FeinSenior Analyst & VP

[email protected]

STKI Round Tables Insights


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List of Round Tables

PMO

Office of the CIO

IT Professional Services Management

ITIL Service Desk

Web 2.0


Future Round Tables

Service Desk & ITIL - 22.05.08

Office of the CIO - 10.06.08

WEB 2008 -10.07.08

Outsourcing/Manpower strategies - 31.07.08

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PMO Round Table Main issues discussed:

What is the PMO responsibility?

Who is in charge of projects’ profitability examination?

Should a customer representative be a part of LOB or IT?

STKI Insight:

PMO staffing ratio depends on organizational maturity:• Average support ratio 1:70 – 1:700 (1:200 Median)

Even though PMO foundation takes around 2-3 years, it has a valid business justification

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Project Effectivene

ss

IT CFO

Business

Customer


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Main issues discussed:OTC best practices

ERP for IT? ITG solutions maturity

STKI Insight:

OTC are currently changing from standard project mngt to ITG processes function:

Alignment of IT with business strategy

Monitoring & reassessment

Available, up-to-date information

Office of the CIO Round Table


Office of the CIO Round Table

STKI Insight:

Methodology standardization is the foundation for organized processes & prioritization

Budget distribution between LOBs according to their strategic goals

Planning vs. execution - daily hour report by different kinds of tasks: incidents, maintenance, development

The majority of organizations are examining ITG tools

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IT Professional ServicesRound Table

Main issues discussed:

The benefits vs. disadvantages of PS

PS market trends

Determining payroll, tariffs, & social conditions STKI Insight:

Employee’s preservation vs. the employee’s sense of belonging & cost savings

Opposite trends in private versus public sectors

In-sourcing trend as a management perception

Demand for professional niche experts (BI, SQL, etc)

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ITIL Service DeskRound Table


Should enterprises enter ITIL processes?

What are the expected benefits? STKI Insight:

Focus on empowering ITIL processes rather than being ITIL compliant

Companies which incorporated several ITIL processes reported it successful:• Identifying self-repeating incidents

• Avoiding direct user access to programmers

• Proactive approach

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Web 2.0 Round Table


Are enterprises mature enough for Web 2.0?

Is there an ROI for Web 2.0 technologies & concepts?STKI Insight:

ITOs beginning to realize that Web 2.0 will differentiate them from competitors:

• Interactive & zipper Web site (Ajax)

• Self-Service

Web 2.0 concepts ITOs are examining:• Wikis, RSS, social networks, Mashup

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…What do you think?

Galit FeinSenior Analyst & [email protected]

Galit Round Table2

Business

Transcript of Galit Round Table2