Galileo Service Operations

Manuela Rossi, Pierluigi FedeleGSC On-site Manager, Service Delivery Manager

A satellite constellation of 30 MEO (Medium-Earth Orbit)

3 European Operational Centres

• Ground Mission Segment (GMS)

• Ground Control Segment (GCS)

• GNSS Service Centre (GSC)

Network & Infrastructures

• 16 sites with 2 GSSs antennas (Galileo Sensor Station)

• 5 sites with 4 ULS antennas (Up Link Station)

• 6 TT&C (Telemetry, Tracking & Command)

• Galileo ILS Centre (GILC)

• Galileo Time Service Provision (TSP) facility

• Geodetic Reference Service Provision (GRSP) facility

• Galileo Data Dissemination Network (GDDN)

Galileo Monitoring Centres

• 2 Galileo Security Monitoring Centre (GSMC)

• Galileo Reference Centre (GRC)

Slide 2

1. Galileo System at FOC

L7

01-02

A02-A06

Usable

2.1 Flight Operations Achievements (Nov 2017)

• 18 Satellites In Orbit Constellation

Slide 3

Status

GSATXXXX

LaunchSVID

Orbit

GSAT0101 GSAT0103

L4

26-22

B08-B03

Usable

GSAT0203GSAT0204

GSAT0205GSAT0206

L5

24-30

A08-A05

Usable

11

B05

Usable

L1

L6

08-09

C07-C02

Usable

GSAT0208GSAT0209

GSAT0210GSAT0211

GSAT0207/GSAT0212GSAT0213/GSAT0214

L807-03-04-05

C06-C08-C03-C01

Usable

IOV

FOC

Oct´11 Nov´11

L3

14-18

Ext01- Ext02

Testing

GSAT0201GSAT0202

Aug´14 Mar´15 Sept´15 Dec´15 May´16 Nov´16

• 4 more SVs to be launched - L9 planned on 12th of December

L2

19

C04

Usable

GSAT0102

Oct´11

Usable

B06

12

L1

GSAT0104

L2

20

Unavailable

C05

Oct´12

2.2 Ground Operations Achievements (Nov 2017)

• Dual Redundant GCCs

• GMS - Ground Mission segment infrastructure:• 14 sites with 2 GSSs per site

• 5 sites with 2 ULSs antennas per site

• GCS - Ground operations segment infrastructure:• 5 TT&C

• 1 TT&C under deployment

• GSC- Ground segment infrastructure:• Web Portal

• Real-Time/ Non RT interface with Core System (GMS)

• Dual redundant GDDN Links

Slide 4

5*2 Mission Uplink

Stations

14*2 Galileo Sensor Stations

Ground Mission Centre

Ground Control Centre5 TT&C Stations

Web Portal

14*2 Galileo Sensor Stations

GNSS Service Centre Ground Mission Centre

Table of Content

1. Galileo System Overview at FOC

2. Galileo Achievements (Nov 2017)

3. GSOp Framework

4. GSOp Focus on Service Delivery

Slide 5

3.1 GSOp Framework – Operational Concept

Slide 6

GCC-I• Ground Mission

Segment (GMS) Prime

• GCS Backup

• CSF OPS

GCC-D• Ground Control

Segment (GCS) Prime

• GMS Backup

• ILS OPS

GSC• GNSS Service

Centre

• GSC OPS

• User Services

SPO HQ• Service MNG

• Plan, Perf. Monitoring & Reporting

• Problem & Incident MNGEnhanced Split-GCCs

“System Level Operational Processes & Procedures”

3.2 GSOp Framework - Service Management Approach

Slide 7

• Spaceopal/GSOp taken up its responsibility enabling the Galileo services provision to users around the globe

• Service Contract Service-oriented approach to guarantee Service Quality and Service Continuity

• Best Practice / ITIL Standard Based Service Management Concept

Slide 8

LEOP

Commissioning & IOT

SVs Insertion

Support to Deployment & Evolution

Support Service Evolution

System Operation Services (including Security)

ILS & Maintenance Services

User Services (fostering Galileo uptake)

Enabling services (TSP & GRSP, GDDN & Hosting )

Galileo Services

3.3 GSOp Framework - Service areasR

ou

tin

e

Act

ivit

ies

3.4. GSOp Framework – Team

Slide 9

• CTMs and SHs Affiliates worldwide distribution

• More than 200 people from several European countries covering different skills

Specialized know how, assets and privileged links

4. GSOp Focus on Service Delivery

• GSOp is fully focused in Service Delivery

• Emphasis on Service Performance Improvement

• Taking advantages from past experience

• Leveraging on the competences and synergies among the different teams across the different sites

Slide 10

User Request MNG via Helpdesk - Average time to reply (days)

2016 -> 5,8

During 2017-> 2,46

Imp. 50%

OCT 2017-> 1,08

Imp. 80%

Thank you