Galileo E-Ticket Exchange Void Entry

January 6, 2009 © 2003 – 2008 Travelport, Inc. and Its Subsidiaries. All Rights Reserved.

Travelport Confidential – Not to Be Transmitted to Unauthorized Persons

Electronic Ticketing Enhancements For Galileo® And Apollo®

Product Advisory Number: PA 647

Version: 1

Effective Date: 02-Feb-09

High Level Description: Allow a Void of an Electronic Ticket Exchange/Reissue transaction within the same calendar day of the Exchange/Reissue transaction for carriers supporting this function.

Impact Summary: New Electronic Ticketing function with new user inputs and outputs. Possible impact to screen scraping applications, MIR, Structured Data/XML/Web Services and Apollo and Galileo user processes.

Reason For Issue: First Notification

Customer Impact:

N Internal Only

Y Subscribers

Y Developers*

Y Air Suppliers

N Surface Suppliers

System: Y Galileo Y Apollo N Worldspan

Product Area:

Y Host Function

N Desktop

N Fares

Y Web Services (API and Messaging) *

N Galileo Fares Interface (ATO/CTO)

N Hosting

Load to Production: 02-Feb-09 at approximately 20:00 US Mountain Time

Load to Copy: TBA

* Additional Information

Web Services: (API and Messaging)

Void Exchange/Reissue functionality will be incorporated in existing Web Services with new user input and output messages. Web Service customers will receive these on the same load date.



Overview

New Electronic Ticketing functionality for users of Apollo (1V) and Galileo (1G) to request a same day void of an exchange/reissue transaction with carriers that will accept this transaction type.

Customer Benefit

Void an exchange/reissue to correct an error within the same calendar day.

Efficient and cost effective.

Detail and Customer Examples

Void Exchange/Reissue Transaction

1. Will only be allowed within the same calendar day of the exchange/reissue transaction.

2. May only be requested by the same issuing agency location or authorized branch location.

3. Not allowed with partially used, used, refunded or voided Electronic Tickets.

4. Allowed for Electronic to Electronic and Electronic to Paper Ticket exchanges.

5. Paper to Electronic Ticket exchanges will continue to support use of the RRVO Void in Apollo and TRV Void in Galileo.

6. Coupon(s) status of the new ticket from an Electronic to Electronic exchange/reissue must be “Open for Use” (OPEN or ARPT) and EXCH for the ticket being exchanged.

7. When the new ticket is Electronic, a Settlement Authorization Code (SAC) will be transmitted by the validating carrier upon positive acknowledgement of the void request. A SAC will not be transmitted when the new ticket is Paper.

8. A void request is required to be repeated by the user until a positive acknowledgement is received from the validating carrier.

9. May not be reversed or un-voided after void.

10. Requires carrier acceptance of this transaction type.

11. Only requires input of first ticket number for conjunction tickets.

12. May be voided within or outside PNR/BF.

13. Updates to DAR (Apollo), Enhanced TINS and TINS History (Galileo) as noted in examples.

14. Issues Void MIR as noted in the following examples.



Apollo Format to Request a Void Exchange/Reissue

>RRVE/aaaxxxxxxxxxx/pcc

RRVE = primary action code / = mandatory delimiter aaa = 3 digit airline code xxxxxxxxxx = 10 digit ticket number / = delimiter pcc = pseudo city code

Note 1: No check digit required.

Note 2: PCC is only required when exchange/reissue was issued in another authorized location; otherwise, the default will be the emulated pcc. Sample: >RRVE/0149900123456/2Y4X

Galileo Format to Request a Void Exchange/Reissue

>TRVE/aaaxxxxxxxxxxo/pcc

TRVE = primary action code / = mandatory delimiter

aaa = 3 digit airline code xxxxxxxxxx = 10 digit ticket number

o = check digit (required) / = delimiter pcc = pseudo city code Note: PCC is only required when exchange/reissue was issued in another authorized location; otherwise, the default shall be the emulated pcc.

Sample: >TRVE/01699001234561/Y21Z



Sample Apollo Void Exchange/Reissue

Apollo DAR Display (HMPR*L) prior to Void Exchange/Reissue GALILEO INTERNATIONAL DAILY ACTIVITY REPORT PAGE 001

9700 W HIGGINS RD 25 APR 08

ROSEMONT IL 60018 US IATA-14537482 1V/5880

---------------------------------------------------------------

TICKET NBR--- PASSENGER----*PNR---/TIME-/AGENT- STOCK NBR---

AL TT FP CNJ TOTAL--------- COMM AMT- INVNBR--- CC AUTH- STP-

---------------------------------------------------------------

0169900332855 ORIGINAL/ISSU*VLQJ98/ 224P/010302 4800003600-01

UA TE CK USD 698.50 0.00 000003948

0169900332856 ORIGINAL/ISSU*VLQJ98/ 233P/010302 4800003602

UA VO X VOID 0.00 000003949

0169900332857 NEWORIG/ISSUE*VLQMJG/ 250P/010302 4800003603-04 ◄ ISSUE

UA TE CK USD 698.50 0.00 000003950

0169900332858 NEWORIG/ISSUE*VLQMJG/ 256P/010302 4800003605 ◄ EXCHANGE

UA TX X USD 698.50 0.00 000003951

TOTAL/S:

USD 1920.00 BASE USD 0.00 COMMISSION

USD 175.50 TAX

USD 2095.50 TOTAL USD 2095.50 TOTAL LESS COMM

0 NET EXCHANGE

USD 2095.50 ADJUSTED TOTAL

( 0 ) CASH REFUNDS

( 0 ) CREDIT REFUNDS

Apollo Void Exchange/Reissue Request

>RRVE/0169900332858

Apollo Void Exchange/Reissue Response

** VOID ACCEPTED **

>

Coupon(s) status of new ticket (Electronic) will change from “Open for Use” to VOID.

Coupon(s) status of the ticket being exchanged (Electronic) will change from EXCH to “Open for Use”.

Note: If there is no response to the Void Exchange/Reissue request, it will be required to repeat the Void Exchange/Reissue request until a positive acknowledgement is received. A display of the ETR will confirm to the user if the carrier has changed the coupon(s) status of the ticket being exchanged back to “Open for Use.”



Apollo DAR Display (HMPR*L) after Void Exchange/Reissue GALILEO INTERNATIONAL DAILY ACTIVITY REPORT PAGE 001

9700 W HIGGINS RD 25 APR 08

ROSEMONT IL 60018 US IATA-14537482 1V/5880

---------------------------------------------------------------

TICKET NBR--- PASSENGER----*PNR---/TIME-/AGENT- STOCK NBR---

AL TT FP CNJ TOTAL--------- COMM AMT- INVNBR--- CC AUTH- STP-

---------------------------------------------------------------

0169900332855 ORIGINAL/ISSU*VLQJ98/ 224P/010302 4800003600-01

UA TE CK USD 698.50 0.00 000003948

0169900332856 ORIGINAL/ISSU*VLQJ98/ 233P/010302 4800003602

UA VO X VOID 0.00 000003949

0169900332857 NEWORIG/ISSUE*VLQMJG/ 250P/010302 4800003603-04 ◄ ISSUE

UA TE CK USD 698.50 0.00 000003950

0169900332858 NEWORIG/ISSUE*VLQMJG/ 256P/010302 4800003605 ◄ VOID EXCH/REISSUE

UA VO X VOID 0.00 000003951

TOTAL/S:

USD 1280.00 BASE USD 0.00 COMMISSION

USD 117.00 TAX

USD 1397.00 TOTAL USD 1397.00 TOTAL LESS COMM

0 NET EXCHANGE

USD 1397.00 ADJUSTED TOTAL

( 0 ) CASH REFUNDS

( 0 ) CREDIT REFUNDS

Transaction Type (TT) will be updated from TX to VO.

TOTAL will be updated to display VOID.

TOTAL amounts will be updated as with a void of an original issue.

A Void Exchange/Reissue will only update the DAR in which the exchange/reissue was issued.

No plain paper support documents will be printed for a Void Exchange/Reissue.

Apollo TINS Display (HMPR) prior to Void Exchange/Reissue GALILEO INTERNATIONAL TINS REPORT 25 APR 08

CUR AMOUNT STOCK NBR A/L TICKET NBR INV NBR

PASSENGER NAME AGY AGY

USD 698.50 00003600-01 016E9900332855 000003948

ORIGINAL/ISSU

VOID 00003602 016E9900332856 000003949

ORIGINAL/ISSU

USD 698.50 00003603-04 016E9900332857 000003950 ◄ ISSUE

NEWORIG/ISSUE

USD 698.50 00003605 016E9900332858 000003951 ◄ EXCHANGE

NEWORIG/ISSUE

TOTAL USD 2095.50



Apollo TINS Display (HMPR) after Void Exchange/Reissue GALILEO INTERNATIONAL TINS REPORT 25 APR 08

CUR AMOUNT STOCK NBR A/L TICKET NBR INV NBR

PASSENGER NAME AGY AGY

USD 698.50 00003600-01 016E9900332855 000003948

ORIGINAL/ISSU

VOID 00003602 016E9900332856 000003949

ORIGINAL/ISSU

USD 698.50 00003603-04 016E9900332857 000003950 ◄ ISSUE

NEWORIG/ISSUE

VOID 00003605 016E9900332858 000003951 ◄ VOID EXCH/REISSUE

NEWORIG/ISSUE

TOTAL USD 1397.00

CUR (Currency) will be updated to display VOID.

TOTAL amount will be updated as with a void of an original issue.

Sample Apollo Void Exchange/Reissue MIR

T51V588092005880294725APR080259PUA016UNITED AIRLINES INC. F30D0FF34734

0W1P14537482ZZZZZZZ C01030NAGAG 000 001

USD0000000640002USD00004800US00001050XT00000000 00000000 00000000 000000000000

NNYYN5NNNAYV NNN NNNNNN

000000001000000000000001000001000000000000000000

A02NEWORIG/ISSUE 8990033285801 01

SC: 048000036050001

A0701USD 640.00USD 698.50 USDT1: 48.00UST2: 10.50XT

IT:

A11X 000000698.50N

The existing Void MIR will be generated upon a completed Void Exchange/Reissue transaction.

Sample Galileo Void Exchange/Reissue

Galileo Enhanced TINS Display (HMPR*E) prior to Void Exchange/Reissue

DOC PRODS JEN DAILY ACTIVITY REPORT

26B BAKER STREET 10 JUL 08

LONDON ENGLAND

CURRENCY CODE GBP IATA-99999992 TOTAL 00003



---------------------------------------------------------------

TICKET NBR----CONJ AGENT STOCK NBR STP/CBSTP

HOST SCN

AL M DT FP TT MR PASSENGER BFRLOC INVNBR

BASE/EQV TOTAL TAX COM AMT

TAX 1 TAX 2 TAX 3

FOP DETAIL NFR BOOKAGT BPCC CC AUTH

FB/TD FCI TC NF

AI ASF IF NR VC

---------------------------------------------------------------

125 3440008000 C10302

BA E CK ORIGINAL/ISSUEMR VZL9RK ◄ ISSUE

327.00 369.20 42.20 0.00

10.00GB 19.70UB 12.50YQ

C10302 X8Q

YIF G

125 9900048287

E VA ISSUE/ORIGINALMS

DATE - 10JUL

125 9900048288 C10302

BA E XE ORIGINAL/ISSUEMR VZL9RK ◄ EXCHANGE

327.00 0.00 0.00 0.00

0.00

C10302 X8Q

YIF G

SUBTOTAL - CASH 0.00

SUBTOTAL - CHEQUE 369.20

SUBTOTAL - NONREF 0.00

SUBTOTAL - MISC 0.00

SUBTOTAL - INV 0.00

SUBTOTAL - PS 0.00

TOTAL CASH SALES 369.20

TOTAL CASH REFUNDS ( 0.00)

TOTAL CREDIT SALES 0.00

TOTAL CREDIT REFUNDS ( 0.00)

TOTAL TAX 1 10.00

TOTAL TAX 2 19.70

TOTAL TAX 3 12.50

GRAND TOTAL 369.20

(TOTAL NETT FARES) 0.00

TOTAL COMMISSION 0.00

LESS CREDIT SALES 0.00

NETT AMOUNT PAYABLE 369.20



Galileo Void Exchange/Reissue Request

>TRVE/12599000482880

Galileo Void Exchange/Reissue Response

TICKET NO.1259900048288CHANGED TO VOID STATUS

>

Coupon(s) status of new ticket (Electronic) will change from “Open for Use” to VOID.

Coupon(s) status of the ticket being exchanged (Electronic) will change from EXCH to “Open for Use”.

Note: If there is no response to the Void Exchange/Reissue request, it will be required to repeat the Void Exchange/Reissue request until a positive acknowledgement is received. A display of the ETR will confirm to the user if the carrier has changed the coupon(s) status of the ticket being exchanged back to “Open for Use.”

Galileo Enhanced TINS Display (HMPR*E) after Void Exchange/Reissue

DOC PRODS JEN DAILY ACTIVITY REPORT

26B BAKER STREET 10 JUL 08

LONDON ENGLAND

CURRENCY CODE GBP IATA-99999992 TOTAL 00003

---------------------------------------------------------------

TICKET NBR----CONJ AGENT STOCK NBR STP/CBSTP

HOST SCN

AL M DT FP TT MR PASSENGER BFRLOC INVNBR

BASE/EQV TOTAL TAX COM AMT

TAX 1 TAX 2 TAX 3

FOP DETAIL NFR BOOKAGT BPCC CC AUTH

FB/TD FCI TC NF

AI ASF IF NR VC

---------------------------------------------------------------

125 3440008000 C10302

BA E CK ORIGINAL/ISSUEMR VZL9RK

327.00 369.20 42.20 0.00 ◄ ISSUE

10.00GB 19.70UB 12.50YQ

C10302 X8Q

YIF G

125 9900048287

E VA ISSUE/ORIGINALMS

DATE - 10JUL

125 9900048288

E VA ORIGINAL/ISSUEMR ◄ VOID EXCH/REISSUE

DATE - 10JUL

SUBTOTAL - CASH 0.00

SUBTOTAL - CHEQUE 369.20

SUBTOTAL - NONREF 0.00



SUBTOTAL - MISC 0.00

SUBTOTAL - INV 0.00

SUBTOTAL - PS 0.00


TOTAL CASH REFUNDS ( 0.00)


TOTAL CREDIT REFUNDS ( 0.00)

TOTAL TAX 1 10.00

TOTAL TAX 2 19.70

TOTAL TAX 3 12.50

GRAND TOTAL 369.20

(TOTAL NETT FARES) 0.00




Transaction Type (TT) will be updated from XE to VA.

A Void Exchange/Reissue will only update the Enhanced TINS in which the Exchange/Reissue was issued.


No plain paper support documents will be printed for a Void Exchange/Reissue.

Galileo TINS Display (HMPR) prior Void Exchange/Reissue

DOC PRODS JEN TINS REPORT 10 JUL 08

CURRENCY CODE GBP IATA NUMBER 99999992

A/L TKT/STOCK NBR PASSENGER NAME FARE TAX COMM FOP

125E9900048287 ISSUE/ORIGINALMS VOID 10JUL

125E3440008000 ORIGINAL/ISSUEMR 327.00 42.20 0.00 CK ◄ ISSUE

125E9900048288 ORIGINAL/ISSUEMR 0.00 0.00 0.00 EX ◄ EXCHANGE

SUBTOTAL - CASH 0.00 0.00

SUBTOTAL - CHEQUE 327.00 42.20

SUBTOTAL - NONREF 0.00 0.00

SUBTOTAL - MISC 0.00 0.00

SUBTOTAL - INV 0.00 0.00





GRAND TOTAL 369.20




Galileo TINS Display (HMPR) after Void Exchange/Reissue

DOC PRODS JEN TINS REPORT 10 JUL 08

CURRENCY CODE GBP IATA NUMBER 99999992

A/L TKT/STOCK NBR PASSENGER NAME FARE TAX COMM FOP

125E9900048287 ISSUE/ORIGINALMS VOID 10JUL

125E3440008000 ORIGINAL/ISSUEMR 327.00 42.20 0.00 CK ◄ ISSUE

125E9900048288 ORIGINAL/ISSUEMR VOID 10JUL ◄ VOID EXCH/REISSUE

SUBTOTAL - CASH 0.00 0.00

SUBTOTAL - CHEQUE 327.00 42.20

SUBTOTAL - NONREF 0.00 0.00

SUBTOTAL - MISC 0.00 0.00

SUBTOTAL - INV 0.00 0.00



GRAND TOTAL 369.20




FARE will be updated to VOID.


Galileo TINS History

Galileo TINS History of new ticket (Electronic) prior to Void Exchange/Reissue

** HISTORY TIN DATA **

XK ORIGINAL/ISSUEMR-/1253440008000/-GBP/369.20/ET

** CURRENT TIN DATA **

ORIGINAL/ISSUEMR-/1259900048288/-GBP/327.00/ET



Galileo TINS History after new ticket (Electronic) Void Exchange/Reissue

** HISTORY TIN DATA **

XK ORIGINAL/ISSUEMR-/1253440008000/-GBP/369.20/ET

** CURRENT TIN DATA **

ORIGINAL/ISSUEMR-/1259900048288/-GBP/327.00/ET/VOID

A Void Exchange/Reissue will update the Galileo TINS history to VOID.

Sample Galileo Void Exchange/Reissue MIR

T51G773392006370001811JUL082023 BA125BRITISH AIRWAYS CCCF1428E58E

X8Q99999992 ZZZZZZ N02AG 000 001

GBP0000000000002GBP00000000 00000000 00000000 00000000 00000000

NNNYN0NNYAYV NNN GB

000000001000000000000001000001000000000000000000

A02SECONDARY/ISSUEM 193293937158990004829001 01 N

A0701GBP GBP 369.20 GBPT1: 10.00GBT2: 19.70UBT3:

12.50YQ

A080101 00000000 F:

A09010

A11CK 369.20N P:01

The existing Void MIR will be generated upon a completed Void Exchange/Reissue transaction.

Void Exchange/Reissue User Responses for Electronic Tickets

Note: Error responses will apply to both Apollo and Galileo unless otherwise noted.

If an attempt is made to issue an Apollo Void Exchange/Reissue and the new ticket issued cannot be found in the same calendar day, the following error will be displayed:

VOID NOT ACCEPTED – TKT NBR NOT FOUND

If an attempt is made to issue a Galileo Void Exchange/Reissue and the new ticket issued cannot be found in the same calendar day, the following error will be displayed:

TICKET NUMBER NOT FOUND – OUTSIDE VOIDING PERIOD



If an attempt is made to enter an Apollo Void Exchange/Reissue (RRVE) in the incorrect format, the following error will be displayed:

INVALID FORMAT/DATA – VOID EXCHANGE

If an attempt is made to enter a Galileo Void Exchange/Reissue (TRVE) in the incorrect format, the following error will be displayed:

INVALID INPUT

If a Void Exchange/Reissue is attempted on an Electronic Ticket where the coupon(s) status is RFND, the following error will be displayed:

UNABLE TO VOID A REFUNDED TICKET

If the coupon(s) status of the new ticket in an Electronic to Electronic Void Exchange/Reissue is not marked as “Open for Use” and EXCH for the ticket being exchanged, the following error will be displayed:

UNABLE TO CHANGE STATUS TO VOID

A successfully executed Apollo Void Exchange/Reissue transaction will be followed by the response:

**VOID ACCEPTED**

A successfully executed Galileo Void Exchange/Reissue transaction will be followed by the response:

TICKET NO.XXXXXXXXXXXXXCHANGED TO VOID STATUS

If an agency attempts a Void Exchange/Reissue from a non-authorized branch location or where there is no selective access agreement, the following error will be displayed:

UNABLE TO VOID EXCHANGE - NO AGENCY AGREEMENT EXISTS

If a carrier does not support Void Exchange/Reissue, the following error will be displayed:

UNABLE TO PROCESS ELECTRONIC TICKET VOID

TRANSACTION NOT SUPPORTED

If an attempt is made to Void Exchange/Reissue and the link in not available, the following error will be displayed:


NO RESPONSE FROM VENDOR



If an attempt is made to Void Exchange/Reissue and the ticketing application does not pass the syntax check, the following error will be displayed:


LINK PROCESSING ERROR

If an attempt is made to Void Exchange/Reissue and no response is received from the validating carrier within the time-out value, the following error will be displayed:


NO RESPONSE FROM VENDOR

If an electronic Void Exchange/Reissue is requested of a new ticket issued from a Paper to Paper ticket exchange, the following error will be displayed:

TICKET NOT ELIGIBLE FOR ELECTRONIC VOID EXCHANGE

Glossary

Term Definition

PNR Passenger Name Record

BF Booking File

ETR Electronic Ticket Record

TINS Ticket Invoice Numbering System

DAR Document Activity Report

SAC Settlement Authorization Code

THE INFORMATION CONTAINED IN THIS DOCUMENT IS CONFIDENTIAL AND

PROPRIETARY TO TRAVELPORT

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Galileo E-Ticket Exchange Void Entry

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