Galileo Concierge Live! Your hotel through the eyes of a travel agent

Presented by:Keith Harrison & Brenda Stojentin

August 16, 2007

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Your hotel through the eyes of a travel agent…

> For a change of pace, Keith and I thought we would present a role play of how a travel agent views your property when making reservations for guests.

> In some scenario’s you will see how important information on your property is easily found while with others, information is not readily available, making the process more time consuming.

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Best Practice

1. Shop Availability in the city traveling to (HOA).

2. Property Availability – complete list of the selected property rates (HOC).

3. Rules – ie: view of cancellation policy, or required ID for special rate (HOV).

4. Book (N1INSIDE or 01INSIDE) – instant confirmation.

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Scenario #1 – Corporate booking

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Corporate Booking – Key points to consider

> Negotiated rate access is one of the most critical elements of a corporate booking

> Inside Shopper saves time and allows travel agents to confidently quote rates for multiple properties directly from the HOA screen

> All possible property features that are available at a hotel should be included in a hotels description

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Scenario #2 – Leisure Booking

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Leisure Booking – key points to remember

> Current, accurate, and complete property descriptive information is critical (example: private bath info in DESC vs. ROOM keyword)

> Descriptive text needs to be in a format that is easily read to a consumer vs. paragraph format as in 2nd & 3rd examples

> Complete Pricing Plus functionality greatly simplifies the quoting and pricing process for travel agents

> Images are extremely important and facilitate the sell of hotels.

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