GAIT 2010 Update

CIO CouncilMay 12, 2008

Georgia Technology Authority

GAIT 2010 RFP Overview

• Two RFPs released April 21▪ Stream 1 – IT Infrastructure Services▪ Stream 2 – Managed Network Services

• Only qualified vendors received RFPs▪ Stream 1 – IBM, EDS and Northrop Grumman▪ Stream 2 – AT&T, EDS and Northrop Grumman

Georgia Technology Authority

RFPs Posted on GTA Website

Georgia Technology Authority

A Different Kind of Procurement

• We are looking for a creative solution

• We need to know what the marketplace can do

• Engaging in discussions with potential service providers is key

• This is the right approach for meeting our goal – getting the best IT solution for Georgia

Georgia Technology Authority

Key RFP Provisions

• Human Resources

• Service Level Agreements

• Pricing Methodology

• ITIL Based Industry Best Practices

• Governance Requirements

Georgia Technology Authority

Business Rationale – Infrastructure

• State must reduce its risk

• Complex environment cannot run without proper skill sets, governance and funding

• State lacks skill sets and funding to create a sustainable, well-managed IT infrastructure

• Services view “changes the game” to the state’s benefit – manage more, do less

Georgia Technology Authority

Business Rationale –Managed Network Services

• GTA is a “middle man” between the marketplace and our customers

• GTA adds costs but delivers little incremental value

• GTA must get out of this business but continue to manage telecom services to agencies

Georgia Technology Authority

Human Resource Provisions

• Infrastructure RFP▪ Offers of regular, long-term employment to in-scope employees

• Managed Network Services RFP▪ Offers of regular, long-term employment to designated

employees

• Both RFPs:▪ Credit for years of service with the state▪ No wait time for benefits eligibility ▪ Comparable compensation and benefits ▪ Process to prepare employees to work for service provider

• Final provisions defined during evaluation, negotiation

Georgia Technology Authority

Why are HR provisions not more specific?

• Each potential service provider will make comparable offers

• Agency HR reps will evaluate proposals, take part in negotiations

• By not over-defining offers, we know we will get the best opportunities for staff

Georgia Technology Authority

Next Steps

• May: Vendor Q&A, solutions review

• June: RFP responses due, walk-throughs

• July: Due diligence

• August: Amended responses due

• September: Negotiations

• October: Contract signing

Evaluations will involve teams from GTA and agencies

Georgia Technology Authority

GAIT 2010 is Transformational Change

• Service Levels▪ Measure service provider’s actual performance▪ State and provider agree to service levels and quality

• Pricing Model▪ Provider sets base charge tied to specific service volumes▪ Volumes can be increased or decreased

• Service Management Organization▪ Provides disciplined approach to managing service providers▪ Ensures they deliver to the contract

• ITIL Based Processes▪ Provides a systematic approach to IT service management▪ Recognized as an international standard

Georgia Technology Authority

Questions?

• Current information always available at www.gta.georgia.gov/transformation

• E-mail questions to GAIT2010@gta.ga.gov

Georgia Technology Authority