Gaining competitive edge with superior application performance
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Gaining competitive edge with superior application performance
Mr Koh Eng Kiong
Regional Director, Compuware Asia Pacific Pte Ltd
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Welcome to the Age of the Customer
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Your Apps, Your Brand
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Applications Have Never Been More Complex
Edge Cloud Data Center
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4 Trends Driving the New Generation of APMComplexity Accelerating
Edge, Cloud, and Data Center
Edge Cloud Data Center
User Expectations IncreasingUsers Want it All
AVAILABILITY
USER EXPERIENCE
SMARTPHONES
TABLETS
SPEED
A New Financial RealityDoing More With Less
Demands
Resources
Business Demands RiseDriving Competitive Advantage
Edge Cloud Data Center
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Challenges With Current APM Alternatives Data Smog Complexity
Limited Visibility
Dev QA Ops Mainframe
Siloed Tools/Poor Collaboration
The Answer…A New Generation of APM
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Poor service performance is not an option!
Employee ProductivityLoss of RevenueCustomer RetentionBrand/Company Image
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Performance is in the eyes of the user
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What’s the PROBLEM?
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Traditional APM Is Limited
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Service Performance delivered by IT only matters if measured from an end-user perspective… but in reality….
Challenges for IT operations
64%of IT service issues are
discovered by end users
Source: Forrester study commissioned by Compuware Source: Forrester study commissioned by Compuware
72%say it is challenging to understand
business impact of IT issues
… IT is driving in the fog!
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Challenges for IT operations
We don’t know about performance issues until
end users tell us.
BUT
They don’t even always tell us!
440,000customers
Source: Gartner2,
000,
000
cust
omer
s
Positiveexperience
78%
Complain2%
Do notcomplain
98%
Poorexperience
22%
That’s why we need end-user perspective approach!
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Why is this disconnect ?
14:00 15:00 16:00
17:00
8:00 9:00 10:00
Network
Web
Middleware
App server
Mainframe
Database
Loan application
For the customer
13:0011:00 12:00
virtualization
thin client
SO
A
SaaS
legacy modernization
All my lightsare green!
All my lightsare green!
All my lightsare green!
All my lightsare green!
End-user Perspective
NW team Apps team
Server team MF team
The systemis slow!
For IT
cloud
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Because traditional monitoring does not help!
14:00 15:00 16:00 17:008:00 9:00 10:00
Loan application
13:0011:00 12:00
virtualization
thin client
SO
A
SaaS
legacy modernization
End-user Perspective
The only perspective that really matters!
End-user experience monitoring is
particularly central to the APM process
Gartner
cloud
Network
Web
Middleware
App server
Mainframe
Database
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Five Pillars of New-generation APM
24/7 Transaction
Management
Performance Analytics
End-user Perspective
Lifecycle by Design
Rapid Time to Value
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Real Life Stories
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Real Life Stories
AIRLINE INTERMITTENT AVAILABILITY
Proactive monitoring
ONLINE BANKING MOBILE APPS
Understand your 3rd party content Provider
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Application
Compuware APM: Driven by End-User Experience
Backbone• Synthetic
monitoring• Load testing
Last Mile• Synthetic monitoring
• Load testing
Enterprise• Synthetic
monitoring• Broad view of end-user experience and
multi-tier transactions (real-user monitoring)
Data Center and Cloud
XML/SOAP
http SQL TCIP/IP
150,000+ consumer- grade desktops
168+ countries
2,500+ISPs
Major mobile carriers around the globe
All tiers, all transactions, all users
Private agents
Private Last Mile
Browsers
Mobile apps
150+ enterprise-grade nodes
Data centers and cloud providers
Real Users• User
experiencemanagement
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Deep analysis
Application
Browsers
Mobile apps
Compuware APM: Driven by End-User Experience
C/C++
Private agents
Private Last Mile
150,000+ consumer- grade desktops
168+ countries
2,500+ISPs
Major mobile carriers around the globe
Backbone• Synthetic
monitoring• Load testing
Last Mile• Synthetic monitoring
• Load testing
Enterprise• Synthetic
monitoring• Broad view of end-user experience and
multi-tier transactions (real-user monitoring)
Data Center and Cloud
• Deep application transaction management
All tiers, all transactions, all users
150+ enterprise-grade nodes
Data centers and cloud providers
PurePath
Real Users• User
experiencemanagement
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Real Life Stories
CREDIT CARD PAYMENT GATEWAY
Breaking down a problem into actionable pieces
LOAD TEST ON LOAN ORIGINATION SYSTEM
Validate the Vendors
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Who Uses Compuware?
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Media Entertainment
Financial Services High Tech Retail Travel Governme
ntTelco
State of Michigan
Service Providers
2,000 Enterprise customers
2,000 SMB
customers
12 of the top 20
visited US sites
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Media & Education
Government Financial Services
Telecoms Retail & Travel
Others
Who uses Compuware
*Confidential
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Search EngineChipset Inside
Cloud Sales Automation
Virtualization
Application Performance
Why Compuware?
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Thank you!Visit our booth for a demo session
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