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www.le.ac.uk
Opportunities and Issues : Estates’ Perspective
Grant CharmanDeputy Director of EstatesUniversity of Leicester
Introduction
• Appointed in 2003
• Led University involvement in PFI deal
• Wider involvement from 2006
• Estates – IT issues prevalent
Problems
• Three main areas
• Themes– Project Controls– People Controls– Building Controls
• Key message : Integration
Theme 1 – Project Controls
• 2003 situation– No project management system– Lack of management information– Projects delivered on-time and on-budget were
the exception– Committee reporting weak and haphazard
• Solution : Project Management system to provide control and reporting on entire programme
Theme 1 – Project Controls
• History– 2003 – search started, decision to develop– 2007 – developed system demonstrated– 2009 – identification of solution– 2010 – procurement– 2011 - implementation
Theme 1 – Project Controls
• The solution; Imprest ?
• System written with Higher Education in mind
• Flexible and Configurable
• Management information, project control, data store/exchange system
• “Links to SAP”
Theme 1 – Project Controls
• Purchase through OGC
• Installation has been smooth
• Dedicated project manager appointed by Datavisibility
• Decision to host off-site
Theme 1 – Project Controls
• Remaining hurdles– Getting people to use it – changing the system!– SAP integration– MICAD integration
Theme 2 – People Controls
• Problem with managing maintenance requests
• Maintenance helpdesk system created in 2006 on SAP
• Extensive development in-house by ITS
• How do we control the flow of information and the allocation and control of the staff attending?
• Significant improvement on previous• But still flawed
Theme 2 – People Controls
• Little further progress since 2006
• Now identified for further improvement
• SAP or off the shelf?
• Dare we break the link to finance system?
• How believable are claims to link to SAP?
• Can we integrate hand-held devices?
Theme 2 – People Controls
• Now applying Systems Thinking ideas in a review of maintenance before finalising helpdesk requirement
• IT integration crucial
Theme 3 – Building Controls
• Schneider BMS
• System installed years ago
• Development has been unplanned
• Business decision to employ specialist in-house engineer
• Transformed system
Theme 3 – Building Controls
• Better reporting on core functions
• Active monitoring of alarm signals
• Active link to security lodge system for critical alarms
• Resilience improved
• New installations and system growth being planned
Theme 3 – Building Controls
• Future improvements– Fire Alarms– Intruder Alarms– LZC programme applications
Where Next?
• Increasing levels of integration between systems
• Hand helds, mobile devices, social media
• Estates still not fully embracing new technology