G U I D E S U C C E S S F U L CAT G E N I E™ O P E R AT I O N

Your

G U I D Efor

S U C C E S S F U L CAT G E N I E™

O P E R AT I O N

The World’s Only Self-Flushing, Self-Washing Cat Box™

© 2007 PetNovations, Inc.

IMPORTANT SAFETY INSTRUCTIONSTo P re v e n t Risk of Fire, Electric Shock, or Injury to People and Pets.

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TO PREVENT FIRE or shock hazard, do NOT expose theCatGenie™ Processing Unit to rain or sources of splashingwater. Do NOT operate the CatGenie with wet hands.

READ ALL INSTRUCTIONS BEFORE INSTALLINGAND USING YOUR CATGENIE. USE THECATGENIE ONLY FOR WHAT IT IS INTENDED.All modifications or changes not explicitly described orapproved of in this manual could void your Warranty.

WARNING: Basic safety precautions must and shouldalways be followed to reduce the risk of personal injury.

ON SAFETYShould any solid object fall on or into the Processing Unit orshould liquid penetrate the Processing Unit, unplug the CatGenieand have it checked by qualified personnel before using.

Unplug the the CatGenie Electric Cord from the outlet beforeattempting to clear a jam or remove an object from the Hopper’sprocessing area. Do NOT put fingers or hands into the Hopperopening while the CatGenie is operating.

ON POWER SOURCESBefore operating the CatGenie, check that your local power supply is identical to the CatGenie operating voltage, which is1 2 0 VA C. See complete specifications in Gray Box on right.

UNPLUG the CatGenie FROM ITS ELECTRIC OUTLETbefore cleaning the Processing Unit or washing any otherCatGenie parts. NOTE: When the Processing Unit is removedfrom the base, electric current is still connected to it, so unplugthe Genie Electric Cord.

If you are not going to use the CatGenie for an extendedperiod of time, disconnect the CatGenie from the electric outlet.

When disconnecting the CatGenie electric power cord, pullthe PLUG. NEVER pull the cord. A damaged or defective ACpower cord should be changed at a qualified service shop.

ON PLACEMENTPosition the CatGenie in a place with adequate ventilation toprevent heat build-up and to prolong the life of the CatGenie.

Do NOT place CatGenie near heat sources, or in a placesubject to direct sunlight, excessive dust, or mechanical shock.

Do NOT place anything on top of or behind the unit. This may block ventilation holes and cause malfunction.

Do NOT install or store the CatGenie where it could beexposed to rain or splashing water.

See the Simple Setup Guide for site selection options.

ON OPERATIONBefore connecting the CatGenie to the power source, be sureto read this manual.

NEVER, under any circumstances, connect the CatGenieto a power source unless the CatGenie Processing Unit isproperly seated and secure in its slot in the Base.

Do NOT operate CatGenie with wet hands. Follow allinstructions and warnings in all CatGenie Manuals.

ON CLEANINGClean the Processing Unit and Control Panel only with a softdamp cloth slightly moistened with water. NEVER immerse itin or spray it with water.

Do NOT use any type of abrasive pad, scouring powder or solvent such as alcohol or benzene. See Cleaning theCatGenie on pages 14 and 15 for further instructions.

If you have any questions or problems concerningyour CatGenie, please contact our technical supportstaff at: 1-888-735-3927

PetNovations, Inc. cannot assume responsibility for any and all possible damage if CatGenie is inappropriately operated or used for a purpose other than that for which it is intended. PetNovations, Inc. reserves the right to change design and specifications without notice.

CATGENIE SPECIFICATIONSPower Requirements: 120VAC, 60Hz (15A F u s e d )Power Consumption: 20W (Cleaning Cycle-17Minutes)1200W (Drying Cycle-17 Minutes)Approximate Weight: Total CatGenie: 25 lbs. (IncludesProcessing Unit, 11 lbs. Base Unit, 14 lbs)Supplied Accessories: Utility or Laundry Room T- A d a p t e r,Bathroom or Powder Room T- A d a p t e r, SaniSolutionSmart Cartridge, and Washable Granules.

CUSTOMER SUPPORTPlease call Customer Support if you see visible damageto the CatGenie or if you have cat adjustment problems. We are happy to assist you with ANY question or problem that you may have concerning your CatGenie.

Call Toll Free: 1-888-SELF-WASH ( 1-888-735-3927 )

Email: [email protected] Check: www.catGenie.com

© 2007 PetNovations, Inc.3

CATGENIE TERMSHopper Cover: Stores GenieHand, hides Hopper

H o p p e r : Chamber where I m p e l l e r macerates waste

Control Panel: Buttons, LEDs, and Error Indicators

S a n i S o l u t i o n : Cleans and decontaminates

G e n i e E y e s : Sensors delay auto wash if cat enters

Processing Unit: Holds motors and electronics

G e n i e H a n d : Scoops, Scrubs, Sifts. Attaches to Arm

Washable Granules: Satisfy cat’s need to dig & cover

B o w l : Where cats and Washable Granules go

B r i m : Encircles the Bowl; attaches to Base

B a s e : Very bottom of CatGenie

Genie DrainHose: Drains into toilet or waste pipe

Genie Water Supply Line: Connects to cold water

Genie Electric Cord: Plugs into AC power

OWNER’S GUIDE TABLE OF CONTENTSSafety Instructions.......................................CatGenie Specifications….....…..................Contacting Customer Support….....….........CatGenie Terms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...Control Panel Explanation…................…...Automatic Start Setup.................................Tips for Best CatGenieOperation................Automatic & Manual Start Benefits.............Child Lock…..........................................…..Washable Granules...….............................. SaniSolution Smart Cartridge…..................Bath & Laundry Room Setups.....................Inside Your CatGenie...................................Installing Spare Parts...................................Trouble Shooting Guide.........................How to Eliminate Clogs.............................FAQs about CatGenie............................... Cleaning the CatGenie…...............…..FCC Notice & Warning…........…90-Day, $-Back Guarantee. . . . . . . . .2-Year Warranty……. . . . . . . . . . . . . . . . . .

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14-15Back CoverBack CoverBack Cover

BUTTONS1. START CYCLE/PAUSE Button Use to manually START or PAUSE a Cleaning Cycle. • To START a Cleaning Cycle, Press & Release the Start Cycle/Pause Button• To PAUSE a Cleaning Cycle (Auto or Manually initiated) Press & Release the Start Cycle/Pause Button. When in PAUSE, the In Process LED Blinks • To take off PAUSE, Press & Release Start Cycle/Pause Button again. If left in PAUSE mode, the Cleaning Cycle automatically resumes after 10 minutes

2. AUTO SETUP Button Once programmed, automatically STARTS Cleaning Cycles. • Use to Program the TIMES that you want the CatGenie to run • Use to Program the NUMBER of washes (one to four) per day. See Page 5.

BEEPS & BLINKS3. DAILY CYCLES LED Light Indicators Each LED that lights indicates the number of Cleaning Cycles programmed to start automatically every day, i.e. LED 1& 2 indicates 2 cleaning cycles.

4. IN PROCESS LED Light Indicator In Process LED lights while a Cleaning Cycle is in progress. This LED blinkswhen CatGenie is in PAUSE mode.

5. CARTRIDGE LED Light Indicator.• When the Smart Cartridge has 10 uses left, it alerts you with repetitive Beeps and a lighted Cartridge LED• When Cartridge has 3 uses left, Beeps and Cartridge LED stay lit• When Cartridge is empty, Beeps and LED stay lit, and Unit WON”T RUN• Press START CYCLE/PAUSE to mute Beeps and then replace CartridgeIf anyone removes a full Smart Cartridge, unit Beeps and Cartridge Indicator LED Blinks. See Page 7 for details.

6. ERROR LED Indicator.Error LED Blinks and unit Beeps when you have a Cleaning Cycle problem. The number of Beeps and Blinks indicates which problem. Count the beeps and check Trouble Shooting to determine the problem. See Page 10 for details.

7. CHILD LOCK LED Indicator.Child Lock LED lights and stays lit only when you have Child Lock set. See Page 6 for details.

The magic of CatGenie is that with two buttonsyou can start a Cleaning Cycle when you want. You can program your CatGenie to Start on its own. You can set a Child Lock.Fix an error.Pause for aproblem and mutebeeps.

HOW CAN I MUTE THE WARNINGBEEPS?

PRESS &RELEASE START CYCLE/PAUSE BUTTON.

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6

7

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CONTROL PANEL BUTTONS, BEEPS, AND BLINKS.It’s how you and your CatGenie™ communicate.

www.catGenie.com 1-888-735-3927

HOW DO I RESTART A WASHAFTER SETTING UP PAUSEMODE?

PRESS &RELEASE START CYCLE/PAUSE BUTTON.

HOW OFTEN SHOULD I RUNMY CATGENIE?

One Cat..........Two Cats........Three Cats.. . . .

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A U T O SETUP TIMEE X A M P L E S .

If you want it to runonce a day at 8:15am...program it at 8:15am

3 times a day at 6am, 2pm, 10pm... program at any of those times

4 times at 7am, 1pm, 7pm, 1am... program at any of those 4 times

S H O RT CUTS Save You a Setup Step.

• Want to add more daily washes?Just Press & Release the Auto Setup Button at any time until the number of cycles that you want lights.

• Want fewer daily washes? Press & Release Auto Setup until all LEDs go out. Then Press & Release Auto Setup until your number of Cycles lights.

• Want to just change the wash time?At the new time, Press & Hold Auto Setup for 4 seconds then Release.

AUTO START YOUR CATGENIE.™Setup is easy. When you Setup is critical.You can program your CatGenie to start automatically for one, two, three, or four times a day. A complete wash/dry cycle takes a little over 30 minutes.

How does the CatGenie Auto Setup work?The Auto Setup Program is a timer, not a clock, so Cleaning Cycles runin either 24, 12, 8, or 6-hour intervals each day at the times that you set. A once a day setting runs every 24 hours at the same time each day.A twice a day setting runs every 12 hours at the same times each day.A three times setting runs every 8 hours. Four times, every 6 hours.

What’s critical about when I set the Auto Setup?Because the Auto Setup is a timer, you MUST program your Auto Setup at one of the times that you actually want your CatGenie to start a Cleaning Cycle. For example, if you want your CatGenie to run at 2 am and 2 pm, youmust program the Auto Setup at either 2 am or 2 pm.

HOW TO PROGRAM AUTO SETUP.STEP 1. To Set Your Number of Cleaning Cycles, Press & Release the AutoSetup Button for EACH number of Cycles that you want per day. For once a day,Press & Release once. For twice a day, Press & Release twice. For three times a day,Press & Release three times, etc. DON’T HOLD the button down.

A Daily Cycle LED lights for the number of times set. One LED lights for once a day. Two LEDs light for twice a day. Three LEDs light for three a day, etc.

IF YOU MAKE A MISTAKE, Press & Release the Auto Setup Button until all LEDs go out, then repeat Step 1.

WARNING: Remember to program Auto Setup at one of the times of the daythat you want your CatGenie to start. Once set, the CatGenie will run at thesame time(s) every day until you change the program.

STEP 2. To Set Your Running Times, firmly PRESS & HOLD the Auto SetupButton for 4 seconds, then Release. CatGenie will respond with 3 Beeps while the4 Daily Cycles LEDs flash on, off, and then go out.

After you’ve programmed Auto Setup, CatGenie will start a cycle in 30 seconds.CAUTION: Keep hands, kids, and cats clear of GenieEyes Sensors duringthe 30-second wait time after programming.

AUTO SETUP Short Cuts.If you decide to change the number of washes, use STEP 1 at anytime. If you wish to change the hour, use STEP 2. Set at a time you want it to run.

If you have a power failure, the Auto Set Timer delays your Auto Start Times for as long as the power is out. You could forgo resetting if a brief black out or a quickunplugging occurs, as the Start Time will be just a few minutes later. If power is out forseveral hours and you want to reset, repeat STEP 2 at one of the running times.

What’s the best time to run your CatGenie?Cats usually defecate within half an hour of eating a main meal. Cat experts tellus that cats sleep 15 to 20 hours a day (70% of their day). Keep a schedule of yourcat’s behavior. Choose running times that won’t interfere with your cat’s routine.

TIP: It is important to run your CatGenie one to two times a day per cat.Not running your CatGenie enough can cause clogs. Best to run a wash cyclesoon after your cats go. Don’t let solids accumulate and harden.

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Clean 1-2 times per dayClean 2-3 times per dayClean 3-4 times per day


KEEP FILLED TO THIS LEVEL

TIPS FOR BEST CATGENIE OPERAT I O N .Brush your cats frequently and flush your CatGenie often.Cat fur, which gets passed in the stools, can’t be liquefied. While most fur getsflushed, too much can impede the work of the Impeller, which grinds solids intowastewater. Dried-out, hardened solids also make the impeller’s job difficult. Soflush and brush often. A good brushing is healthy for your cats and your CatGenie.

AUTOMATIC & MANUAL STARTS.The combination gives you more control and more versatility.While CatGenieautomatically starts at its programmed times, you may also startit manually at any time without disrupting the Auto Setup program. Just Press &Release the Start Cycle/Pause Button when you want or need another wash.

One good reason to start manually is to see if your cats are having healthproblems. Veterinarians recommend that on occasion cat lovers check their cats’stools. Unlike litter boxes where waste gets covered and absorbed by litter, theCatGenie allows you this viewing option to safe guard your cat’s health.

NOTE: If your cat is using the Bowl at the same time that CatGenie is setto clean, the GenieEyes Sensor will alert the CatGenie to delay the cleaningcycle. After the cat and any cats that follow leave the Bowl, the CatGeniewaits 60 seconds before starting to clean.

CHILD LOCK.Keeps curious Cats and Kids from accidentally starting a wash cycle.If you have young children the benefit of the Child Lock is obvious. Cats can alsoset off a Cycle by standing on a button. So set Child Lock for your kitties, too.

To Activate the Child Lock:Press the Start Cycle/Pause Button and the Auto Setup Button at the same timeand HOLD for 3 seconds then release. CatGenie Beeps and the Child Lock LEDlights to confirm that you have activated the Child Lock feature.

CatGenie Beeps if someone touches a button when Child Lock is active.

To Deactivate the Child Lock:Press the Start Cycle/Pause and Auto Setup Buttons at the same time and HOLDuntil Beeps stop and Child Lock LED goes out. Then release. Child Lock is off.

WASHABLE GRANULES.™You never need to change them.While Washable Granules never need changing, they need to be replenished. On occasion, just add Granules when the amount falls below the fill level lineindented inside the Bowl. It is important to keep Granules filled to that level. Always keep an extra package of Washable Granules on hand.

The exclusive formulation of Washable Granules allows them to biodegrade in sewer and septic systems in 9 months or less.

WARNING: NEVER, under any circumstance, use or mix cat litter with the Washable Granules in your CatGenie. Doing so can cause severe damageto the CatGenie and will void your Warranty.NEVER MIX IN OR USE CAT LITTER

GENIE EYES SEE CAT IN BOWL

CHECK FOR HEALTH ISSUES

BRUSHING YOUR CAT HELPS

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THE SMART CARTRIDGEPROTECTS THE SANISOLUTION™

and it is key to CatGenie™ operations.The Smart Cartridge keeps the concentrated SaniSolution liquid safely contained.It accurately dispenses, monitors, and controls the proportion of Solution to waterfor the maximum safety of your cats and the optimal operation of your CatGenie.

A SaniSolution Smart Cartridge lasts for 60 wash cycles. When empty,replace the Cartridge or CatGenie will not function. Always have extra SmartCartridges on hand, so your CatGenie can work for you without interruption.

HEED THE CARTRIDGE WARNINGS.Low Level:When 10 of the 60 SaniSolution portions remain in the Cartridge, the Cartridge LED will light and a repetitive, One-Beep Warning will continuously sound. To stop the Beeps, Press & Release the Start Cycle/Pause Button and check thatyou have an extra Cartridge or ORDER IMMEDIATELY. The Cartridge LED will stay lit to remind you that you will soon need to replace this Cartridge.

Critical Level:When 3 wash cycles remain in the Cartridge, the Cartridge LED will light and the repetitive, One-Beep Warning will sound again. To stop the Beep, Press & Release the Start Cycle/Pause Button. The Cartridge LED will stay lit to remindyou that only 3 wash portions remain and that CatGenie can not run on empty.

Empty Cartridge or No Cartridge:After 60 cleaning cycles, the Cartridge is empty. The Cartridge LED will blink and a repetitive, Two-Beep Warning will continuously sound. To mute the Beep,Press & Release the Start Cycle/Pause Button. The LED will blink and theCatGenie can not start a wash cycle.

If you try to start a cycle, manually or automatically, the Double Beep willreactivate. Incorrect Cartridge placement also causes Beeps. Replace correctly to stop. The CatGenie will not start manually or automatically unless it has aSmart Cartridge containing SaniSolution placed correctly in the Processing Unit.

NEVER remove a Cartridge while Unit is running:Removing the Cartridge during a cleaning cycle will NOT extend Cartridge life. Removal will cause the CatGenie to not clean thoroughly, not dry completely, andnot destroy bacteria and odors effectively.

Removal before a cleaning cycle will cause the CatGenie to not run at all.

ABOUT THE SANISOLUTION.SaniSolution is safe and non-toxic for cats and humans when properly used inthe CatGenie. The ingredients are similar to disinfectants used by veterinarians toclean and sterilize their exam and operating areas.

CAUTION: This is a concentrated Solution that may be irritating to skin and eyes, so avoid contact. Do not ingest. Keep out of reach of children. In case ofskin or eye contact, wash with copious amounts of water. If swallowed get med-ical advice or call this emergency number: 1 - 8 0 0 - 4 2 4 - 9 3 0 0 .

DO NOT REMOVE RED NIPPLE. Removal will flood and ruin the Processing

Unit and VOID YOUR WARRANTY.

Cartridge Notch goes to rear

Keep an extra Cartridge on the shelf.


If you have any problem or

question please call us.

1-888-735-3927Don’t attempt to fix or

tamper with the CatGenie.

SIMPLE SETUP

BATHROOM SETUP1. Shut off the cold water by turning the valve on the toilet or sink cold-water supply line all the way counter-clockwise. 2. Unscrew the cold water line hose and attach it to the provided 3/8” T-Adapter. Then attach the T-Adapter to the cold water line. 3. Screw the Genie Water Supply Line to the T-Adapter. Make sure T-Adapter’sblack washer is in place. Turn cold water back on. Check for leaks or drips.4. Put the Genie DrainHose Hook over the toilet rim under the seat. You cankeep the Hook there and still use the toilet. 5. Plug the Genie Electric Cord into a GFCI electric outlet.

1. Turn the cold water valve counter-clockwise to shut off cold water.2. Unscrew the washing machine cold water supply hose from the valve. 3. Attach the washing machine hose to the provided 3/4” T-Adapter,then attach the T-Adapter to the cold water line valve. 4. Screw Genie Water Supply Line onto T-Adapter, turn on cold water.5. Put Genie DrainHose Hook into washing machine waste pipe. Hookshares space with washer ’s drain hose. Don’t squeeze or compress Hook.6. Plug the Genie Electric Cord into a GFCI electric outlet.

LAUNDRY ROOM SETUP

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INSIDE YOURCATGENIE™

SaniSolutionSmart Cartridge

Processing Unit

Hopper Cover

GenieEyesCat Sensor

GenieHand

Bowl

Brim

Hopper, Impeller,Red Drain Washer

Base

Genie Water Supply LineGenie Electric Cord

Genie DrainHose


See Simple Setup Guide for Complete Directions.

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F I R S T unplug Genie Electric Cord. Carefully move installed CatGenieaway from the wall. Keep DrainHose in toilet or drainpipe. Put a towelon floor by the wall. Remove Hopper Cover. Remove Processing Unitand place on the towel. Lean Unit against the wall. Unclip GenieHand.

HOW TO GET INSIDE YOUR CATGENIE.™ If you need to replace a part.

WATER SENSOR: Located inside Hopper.FUNCTION: Reads if water level is correct. May just need cleaning and not replacement.REPLACE or CLEAN: Unplug Electric Cord.SLOWLY pull Hopper out of its slot. Unsnapclips. Open like a book. Wash Water Sensorwith soap and water. OR replace old Sensor.Carefully clip new Sensor in one side at a time.Push in on each clip. Line up as shown. PointV down. Snap Hopper closed. Place in slot.Reassemble CatGenie. Plug in Electric Cord.

HOW TO REPLACE PARTS. Spares available under Genie Base. Or from us.

WARNING: Unless Manual instructs otherwise, always unplug the Genie Electric Cord before working on your CatGenie.

Push Arm and Black Clip back into its opening. To remove Brim,push on Black button for leverage as you pull up the Brim back. Putaside. Remove Bowl with Granules and set aside. Hopper is acces-sible for removal if necessary. Clean out any Granules in the Base.

BLACK RING: Located underbottom of Bowl. Bowl can’t turnwithout it. Follow “Get Inside”instructions above to accessBowl bottom. If Black Ring ismissing, call 1-888-735-3927.

RED WASHER. Attaches to outside of the Hopper. Hopper is below Hopper Cover and under the Brim.F U N C T I O N : Critical piece. Seals connection to GenieDrainHose. Prevents wastewater backup. Don’t misplace.R E P L A C E M E N T : Unplug Cord. Slowly pull Hopper out of its slot. Check that Red Washer is in place, clean,smooth and not crushed. If missing or damaged, replace.Swab outside of Washer with any cooking or baby oil.Carefully slide Hopper back into its slot. ReassembleCatGenie. Plug in Genie Electric Cord when done.

ORANGE NIPLET: Find on bottom of Processing Unit.F U N C T I O N : Prevents SaniSolution from drying out and clogging black dispenser Nozzle under Processing Unit.R E P L A C E M E N T : Unplug Electric Cord. Carefully lift Unit from its slot. Check that Niplet is clean and in place.To clean, squeeze out clumped Solution and wash withwarm water. Replace if missing. Attach Niplet on to theblack Nozzle. Clean out Unit slot. Wipe off Unit bottomwith a soft cloth. Carefully place Unit back into its slot;make sure it is secure. Plug in Genie Electric Cord.

T-ADAPTERWASHERCheck if Lock-Nutside of T-Adapterhas its BlackWasher. If missing,purchase washer at hardware store.Or call us at1-888-735-3927.


SolutionA. Do not unplug Genie Electric Cord. Press Start Cycle/Pause Button to silence Beep. Go to Gray Box on page 11 and follow directions.B. Unplug the Genie Electric Cord.

Remove Hopper Cover, Processing Unit, and Brimfrom Base. SLOWLY pull Hopper up out of the Base.Unsnap all clips. Open like a book. Check that WaterLevel Sensor is securely fixed in place. Use a soft, lint-free cloth to wipe off Sensor and Hopper.

If Sensor is missing, go to page 9 for details. Re-assemble and plug in Electric Cord when finished.

Press the Start Cycle/Pause Button for exactly4 seconds, then Release. CatGenie should resume.

C. Call 1-888-SELF-WASH ( 1-888-735-3927 )

A. Do not unplug the Genie Electric Cord.Connect the Genie Water Supply Line to the cold-water line or to the Processing Unit.

B. Turn on the cold water supply line valve.

C. Decompress or unkink the CatGenie Water Supply Line so that waste can easily evacuate.D. Check if dishwasher, washing machine, or showerare in use. Don’t run all at the same time.E. Raise the Genie DrainHose at least 2 feet abovethe CatGenie Bowl. Just a short run is needed.F. Call 1-888-SELF-WASH ( 1-888-735-3927 )

A. Do not unplug Genie Electric Cord.Press Start Cycle/Pause Button to silence Beeps.

Straighten out any kinks or sharp bends on DrainHose.Check that toilet seat bottom has lifts or feet so thatthe seat does NOT pinch the Hook.

Press Start Cycle/Pause Button for exactly 4 sec-onds then Release. CatGenie should resume working.B. Unplug the Genie Electric Cord. Go to Box on page 10 top and follow Methods 1 and 2.If neither works, do Method 3. If Method 3 fails, call.C. Call 1-888-SELF-WASH ( 1-888-735-3927 )

A. Remove towels, toys, etc. blocking intake on back of Processing Unit. Move CatGenie to allow airflow.B. Remove any obstruction in the Bowl that blocksdryer’s hot airflow.C. Call 1-888-SELF-WASH ( 1-888-735-3927 )

Problem

1. ONE Beep sounds and Error LED Blinks at the sametime.Means Water Level Sensor detects a problem.

2. TWO Beeps soundand Error LEDBlinks at the sametime.Means water doesn’t fill the CatGenie™

within a reasonableamount of time.

3. THREE Beeps sound and the Error LED Blinks at the same time. Means CatGenie does not drain properly.

4. FOUR Beeps andError LED Blinks atsame time. MeansDryer is Overheating.

Probable CauseA. Part of the Hopper is clogged and full of water.

B. The Hopper is NOT clogged or filledwith water.Water Level Sensor,which is inside Hopper,is not securely in place, is dirty, or is missing.

C. Unit malfunction.

A. Genie Water Supply Line not connected to home water supply or tothe back of the Processing Unit.

B. Home’s water supply and/or watersupply valve is shut off (no water).C. Genie Water Supply Line is compressed or kinked.D. Very low water pressure.

E. Water empties out because GenieDrainHose is below water intake line.F. Unit malfunction.

A. Genie DrainHose or its Hook is kinked, bent, or pinched betweentoilet seat andtoilet rim. Or Hookis squeezed in thelaundry drain pipe.B. Impeller is stuck or clogged.


A. Rear air intake vent is blocked orCatGenie is too close to the wall. B. Hot Air Blower is blocked by a toy or towel. C. Unit malfunction.

BEEPS & BLINKS WARN OF PROBLEMS

TROUBLE SHOOTINGRead down the PROBLEM column on the left to find which applies to your CatGenie™



Problem

5. A puddle of CLEAN water surrounds the CatGenie. No Error is indicated.

6. A puddle of WASTEWATERsurrounds theCatGenie. No Error is indicated.

7. CatGenie has water in Bowl. NoError is indicated..

Probable CauseA. The T-Adapter’s little Black Lock -NutWasher is missing. See page 8.B. Genie Water Supply Line not tightlyattached to the Processing Unit.

C. Genie Water Supply Line not tightlyattached to cold water supply valve.

D. Genie Water Supply Line damaged.

A. Genie DrainHose Hook is not placedin the waste pipe or over toilet rim.B. Genie DrainHose is not properlyattached underneath the CatGenie.

C. Damaged Genie DrainHose or Hook.

A. A circuit breaker or GFCI has tripped.No electric power.B. CatGenie has a clog.


SolutionA. Check if fallen in CatGenie shipping box. Purchaseat hardware store. Or call us for replacement.B. Turn off cold-water supply valve and tighten the hose connection on the Processing Unit. Turn on cold water supply valve. Plug in electric cord.

C. Turn off cold water supply valve. Tighten CatGenieWater Supply Line to the cold-water supply valve.Turn on cold water supply valve. D. Call 1-888-SELF-WASH ( 1-888-735-3927 )

A. Put the Hook securely in place.

B. Follow Cleaning CatGenie directions on page 14.Then turn Base over and tighten drain hose clampuntil firm. Do not over tighten. If still not working, call.

C. Call 1-888-SELF-WASH ( 1-888-735-3927 )

A. Check circuit breaker or GFCI outlet. Plug cordinto another outlet. Test outlet with another appliance.B. Unplug electric cord. Go to the “Knock Out A Clog”gray box above and follow directions to unclog.C. Call 1-888-SELF-WASH ( 1-888-735-3927 )

WATER & DRAINAGE PROBLEMS

TO KNOCK OUT A CLOG, shake, rattle, and tap.

PLEASE CALL US BEFORE tampering with or attempting to fix your CatGenie™

Note the number of consecutive Beeps between pauses, and the number and names of lit LEDsTHEN CALL CUSTOMER SUPPORT AT: 1-888-SELF-WASH ( 1-888-735-3927 )

STEP A

METHOD 1

METHOD 2STEP B

For a draining problem caused by a clog indicated by an error, try each Step andMethod until clog is gone. If you have a clog without a warning error, do not perform Step B. Press Start/Pause Button and try A, 1, and 2. Take off Pause after each method.

STEP A: DO THIS FIRST FOR BOTH METHODS: Remove the Drain Hook from thetoilet or drain. Hold the Hook up, tap it on a wall and shake the hose. This may loosenclog and force it back into Hopper or Bowl for more processing.

METHOD 1. After doing STEP A, take the Hook and using your hand, clamp the endof the Hook tightly onto a faucet as shown. Turn on water for 5 seconds. Water pressureshould push the clog back into CatGenie Bowl. Check that Genie Electric Cord is plugged.Now perform STEP B but only if you have error Beep.

METHOD 2. After doing STEP A, Place Hook back in drain or toilet. Unplug the GenieElectric Cord. Remove Hopper Cover and Processing Unit from Base. Make sure Impellerturns easily by twisting the Black Knob 4 or 5 times in both directions above the Brim. Plug in Genie Electric Cord. Now perform STEP B only if you have error Beep.

STEP B. DO THIS LAST FOR BOTH METHODS (if you have an error): To check ifMethods 1 & 2 work, Press Start Cycle/Pause Button for exactly 4 seconds thenRelease. It could take awhile for the CatGenie to cycle through. When cycle completes,CatGenie is dry and fixed or it will Beep an error. Follow error directions on page 10.If nothing works, refer to page 14, STEP 2, Cleaning the CatGenie.


Problem

8. You press the Start Cycle/Pause Button and nothing happens.Unit won’t start.

9. The CatGenie™

Bowl won’t rotateor only goes in onedirection .

10. Control Panel LEDs don’t light,Beeps don’t Soundand Genie ElectricCord is plugged in.

11. You programmedAuto Setup and the Cleaning Cycle didn’tstart in 30 seconds.

12. Auto Setup does not start at the timesit’s supposed to.

13. Granules and theBowl are not drying.

14. You pressed Start/Pause Button to stop cleaning. Cycle restarted itself.

15. Water in Bowl. InProcess LED Blinks.

Probable Cause

A. Start Cycle/Pause pressed too fast. B. No electric power, or a circuit breakerhas tripped.C. Processing Unit is not correctlyaligned and/or seated in its slot on the Brim.

D. CatGenie is in Child Lock mode.E. Unit malfunction.

A. Black Washer underneath Bowl bottom is missing.

B. Bowl or Base unit is warped andCatGenie won’t sit level.

A. No electric power, or a circuit breakerhas tripped.B. The Processing Unit is not correctlyaligned and/or seated on the Brim.


A. Your hands, an object, or your cat set off the GenieEyes Bowl Sensor .B. Was not programmed correctly.

C. The programming was not completed.D. Unit malfunction.

A. CatGenie is unplugged.B. The Daily Cycles have not been correctly programmed.

C. An electric power interruption causedCatGenie to reset to another start time.D. Unit malfunction.

After the wash cycle the dryer is blowingcold air. Unit malfunction.

After 10 minutes, Pause Mode cancels automatically and theCatGenie cleaning cycle resumes and is completed.

CatGenie is in Pause mode.

SolutionA. Press & Release Start Cycle/Pause again. B. Plug CatGenie into a different outlet and test theCatGenie outlet with another appliance.C. Remove the Processing Unit. Clean off anyGranules or other material on Brim or in slot whereProcessing Unit sits. Put Unit back securely into slot.

D. Deactivate Child Lock. See Page 6.E. Call 1-888-SELF-WASH ( 1-888-735-3927 )

A. Unplug the Genie Electric Hose. Go to top ofpage and follow the Get Inside CatGenie instructions.If Black Ring is missing call.

B. Call 1-888-SELF-WASH ( 1-888-735-3927 )

A. Plug CatGenie into a different outlet and test the CatGenie outlet with another appliance.B. Remove the Processing Unit. Clean off anyGranules or other material on the Brim where theProcessing Unit sits. Put Unit back onto Brim.

C. Call 1-888-SELF-WASH ( 1-888-735-3927 )

A. Keep the area under the GenieEyes clear after you program the Auto Setup.B. Check that LEDs are lit to the number you want.Reprogram the Auto Setup. Details on page 5.C. See Auto Setup on page 5, Steps 1 and 2.D. Call 1-888-SELF-WASH ( 1-888-735-3927 )

A. Plug in the Genie Electric CordB. Make sure the lit Daily Cycles LEDs match thenumber of cleaning cycles that you want for eachday. See page 4 for reprogramming directions.C. See page 5 for reset directions.

D. Call 1-888-SELF-WASH ( 1-888-735-3927 )

Call 1-888-SELF-WASH ( 1-888-735-3927 )

This is a normal function.The Pause feature turns the CatGenie back on in case you forget.

Press & Release the Start Cycle/Pause Button to resume the cleaning cycle.

POWER & OTHER PROBLEMS

Have aProblem? Call

1-888-735-3927We can fix it

faster


How long is the Cleaning Cycle?Scooping, washing and sanitizing take 17 minutes. Drying takesan additional 17 minutes.

When does the wash water start to fill the CatGenie?After the GenieHand scoops out the solids, water slowly flowsinto the Bowl.

Can the CatGenie be stopped while it is cleaning?Yes. To stop the CatGenie, simply press the Start Cycle/PauseButton at any time during cleaning. If left in Pause Mode for morethan 10 minutes, Pause will cancel and your CatGenie will auto-matically resume its cleaning cycle.

Is the SaniSolution™ cleaning solution safe for my cat?Yes, the SaniSolution cleaning solution is safe for cats. Its uniqueformula uses active ingredients similar to the cleaning solutionsand disinfectants used by veterinarians in their operating areas.

How long does the SaniSolution last?One SaniSolution Smart Cartridge is good for 60 cleaning cycles.CatGenie beeps and lights when 10 cycles remain and againwhen 3 remain. CatGenie can not operate without a Cartridge.Best to always have extra SaniSolution Cartridges on hand.

Does the SaniSolution dissolve or liquefy the solids?No. The solids are turned into wastewater by the action of theImpeller, which is inside the Hopper. The SaniSolution washesand disinfects the Washable Granules and Bowl.

Can I refill the SaniSolution Smart Cartridge?No, the Cartridge cannot be refilled. The Smart Cartridge uniquemechanism dispenses the exact amount of solution used for eachof the 3 washes per Cleaning Cycle, as each wash requires a different quantity. The SaniSolution washes away odor-causingmaterials, aids in drying, and protects the CatGenie mechanism.The exclusive SaniSolution formula was tested and approved byveterinarians for cat safety.

The SaniSolution Smart Cartridge replaces the use andneed for cat litter. The price of SaniSolution equals the yearly cost of cat litter, yet it’s just a fraction of litter’s size and weight. Unlike clumping litter, the SaniSolution, the Smart Cartridge, andWashable Granules are environmentally safe and biodegradable.

If you need help or have a questionabout your cats or CatGenie, please

call: 1-888 SELF-WASH ( 1-888-735-3927 ) email: [email protected]

check: www.catGenie.com

FAQS ABOUT CATGENIE™

What happens if my cat is in the CatGenie when it is set to start automatically? The CatGenie has sensors, GenieEyes, which delay the cleaning cycle until your cat is safely out of the unit.

Will my water bill increase by using the CatGenie?There will be no significant increase in your water bill. Running aCatGenie is equivalent to a few additional toilet flushes each day.

Where does the wastewater go when it leaves the unit?Wastewater drains safely out of your home into the sewer pipe. In a bathroom, the CatGenie hose hooks over the toilet rim. Thewaste into a toilet. In a laundry, waste goes into the drain pipe.

If I put my CatGenie in the laundry room, will the wastewater come in contact with my clothes?No. When properly hooked into the washing machine drainpipe,wastewater from the CatGenie can not comes in contact withlaundry. The drainpipe connects directly into sewer or septic tank.

If I put the CatGenie in my bathroom, can the toilet be usedduring a cleaning cycle?Yes. The CatGenie does not interfere with toilet use. Toilet seatshave feet (check yours) so DrainHose Hook can not be crushed.

Will the toilet overflow with wastewater draining into it?No. The water level in toilets is set to maintain a constant, safelevel. Water in a toilet automatically lowers to its preset level and will not overflow unless your toilet is clogged.

What happens if solids stick to the GenieHand? During all three washings, the GenieHand gets scrubbed cleanby the action of water, SaniSolution, and Washable Granules. Iffor some extraordinary reason, the GenieHand is not completelycleaned, it will be resolved during the next cleaning cycle.

Do the Washable Granules™ absorb?No, the unique, cat-safe Washable Granules are completely non-absorbent. Unlike traditional litter, the Washable Granulesare thoroughly washed each day. Their function is to fulfill yourcat’s need to dig and cover.

Do the Washable Granules ever have to be replaced?No. Granules need to be replenished not replaced. However, foryour cat’s comfort and optimum CatGenie operation, you willneed to add Granules every so often to keep Granules filled tothe level indicated inside the Bowl. Some Granules are lost byclinging to solids or from cats flinging them out of the Bowl.

What happens if the Washable Granules are swallowed?The Granules are non-toxic for both cats and humans and caneasily pass through all digestive systems.

14

STEP 2. WASHING CATGENIE.A. Take the Genie DrainHose out of the Base and restit in the bathtub so that the Hook is near the tub drain.

B. SLOWLY pull the Hopper up and out of the Base.Carefully pull off the Red Drain Washer that is on theside of the Hopper near the bottom.

C. RINSE OFF THE RED WASHER AND PUT ITASIDE somewhere nearby so it will be handy and notget lost or misplaced. The Red Washer is a criticalpart. KEEP IT SAFE; DON’T MISPLACE IT.


CLEANING YOUR CATGENIE.™3 Easy Steps, 20 Minutes, Twice a Ye a r.To assure optimum performance, we recommend that twice a year you wash theCatGenie Base, Brim, Hopper, and Hopper Cover. Taking apart, cleaning, andreassembly takes less than 20 minutes. Wash in a bathtub or outdoors with a garden hose. If you have long hair cats, best clean more often especially in theSpring/Summer shedding season, and in the Fall when cats shed old fur for new,heavier coat growth.

TIP: To make cleaning as quick and easy as possible, run one completeCleaning Cycle before doing this procedure.

WARNING: FIRST UNPLUG the Genie Electric Cord, BEFOREyou take the CatGenie apart.

STEP 1. TAKING CATGENIE APART.A. Move the CatGenie about a foot away from the wall. Place a folded thick towelon the floor between the back of the CatGenie and wall. Remove Hopper Coverand put aside. Pull the Processing Unit up and and out of its slot. Keep Unitupright and carefully place it on the towel next to the wall. Lean Processing Unitagainst the wall so it won’t tip over. No need to shut off water or disconnectthe Genie Water Hose. Do Not remove the SaniSolution Cartridge.

NOTE: NEVER WASH the Processing Unit or move it from its location. You can wipe it with a damp soft cloth.

B. Pull up the GenieHand and Arm. Unclip the GenieHand and take it off the Arm.Push the Arm back into its opening in the Brim.

C. To lift the Brim off of the Base, use leverage by pressing down on the roundBlack Knob showing through the Brim with your thumb. Use your other hand topull up the back of the Brim. Lift the Brim off the Base and set the Brim aside.

D. Lift the Bowl, with the Washable Granules intact, out of the Base. Put the Bowl in a safe place where the Granules won’t be spilled or used.

E. Rest the Brim on top of the Base. Carefully unhook the Genie DrainHose fromthe toilet or laundry drain. Hold the Hook up and carefully coil the Hose and Hookinside the Base to keep water from dripping on the floor.

Put the Base with the Hose, Brim, Hopper Cover and GenieHand into the bathtub, or carry them to another suitable location where you can wash them.

1A

1B

1C

1C

1E1D

2A

1B

2B

2C

IF YOU ARECLEANING OUTA CLOG...Follow directions forremoving HopperCover, ProcessingUnit, GenieHand,and Brim. But leaveBowl and Granulesin the Base.

Bring all to a tub,shower, or outdoors.

Remove the Bowl,save the Granules.Drain or dump ONLYwater, not Granules.(continue on pg 15)

G. Wash the Base and Brim with a mild liquid soap and water. Rinse thoroughly. Lift up the Base enough to allow water to run out of the Genie DrainHose. Dump any remaining water from the Base.

Check that all parts are clean and no soap, cat hair, or granules remain. Dry the Base and Brim with a lint-free cloth or paper towels.

H. Wash, rinse and dry the Hopper Cover. Pay particular attention to the inside back of the Cover for any remaining dirt.

STEP 3. REASSEMBLING CATGENIE.IMPORTANT: THE RED DRAIN WASHER must be in place on the Hopper.A. Put the Hopper back in its place in the Base.

B. Coil the Genie DrainHose inside the Base. Take Base, Brim, and Hopper Cover back to the CatGenie site. Make sure the Genie DrainHose is in thegroove in the back of the Base. Place the Base back by the Processing Unit.

C. The Bowl has a recess in the bottom that must fit over the nipple in the center of the Base. Carefully put the Bowl back in the Base. Check to be sure that the Bowl spins easily in the Base.

D. Hold the back of the Brim up over the back of the Base. Push the Black Clipon the end of the metal Arm up through the slot. Lower the Brim onto the Baseand, working from back to front, press the Brim onto the Base. You will hear asnap when both parts lock together. Attach the GenieHand to the Arm and push the GenieHand back into the upright position.

E. NEVER WASH THE PROCESSING UNIT. Gently wipe it off with a soft dampcloth. If the Orange Niplet on the bottom of the Unit has built-up SaniSolutionresidue, carefully pull it off, rinse it and put it back. Make sure it is secure.

Put the Processing Unit back on the Brim taking care to align it correctly andseat it securely in its slot. Replace the Hopper Cover. Push the water supply lineand power cord back into their respective grooves.

Move the CatGenie back in place and plug it into the electric outlet. TheCatGenie will do a sequence of self-checks indicated by Beeping sounds andLEDs Lights. IF IT DOES NOT, unplug it. Then lift the Processing Unit out and carefully realign it and reseat it in its place in the Brim.

15

2E

2D

3C

3E

2F


STEP 2. WASHING CATGENIE™ (continued)D. Unsnap the 3 Clips that run diagonally on the outsideof the Hopper opposite the hinged side. Open the Hopperlike a book and keep two pieces together.

E. When open, pay special attention to the Impeller.Impeller is the black fan-like part attached to the bottomof the metal shaft. Remove any cat hair, Granules, orother foreign matter from the Impeller blades, the metalshaft, and the area that encloses the Impeller.

Wash the Hopper, Impeller, and Water Sensor with amild liquid soap and water. Use a sponge or soft cloth.Rinse thoroughly. Snap Hopper closed. It’s closed whensnaps click and both sides stay together with no gaps.

F. PUT THE RED WASHER BACK ON THE HOPPERand lubricate ONLY the outside of the Washer withany food oil (i.e. olive, corn, etc.) or baby oil.

CLEANING OUT ACLOG (continued)Follow directions forcleaning and re-assemble on site.BUT do not attachthe GenieHandRun a wash cycle.Because Granulesare wet, connectthe GenieHand after Scoop Cycle. Press Start/PauseButton and replaceGenieHand only for wash and drycycles. Press totake off Pause andrestart cleaning.2F

3D

3A

3B


FCC NOTICEThis equipment has been tested and found tocomply with the limits for a Class B digitaldevice, pursuant to Part 15 of the FCC rules.These limits are designed to provide reason-able protection against harmful interferences in a residential installation. This equipmentgenerates, uses and can radiate radio frequen-cy energy and, if not installed and used inaccordance with the instructions, may causeharmful interference to radio communications.

However, there is no guarantee that interfer-ence will not occur in a particular installation. If this equipment does cause harmful interfer-ence to radio or television reception, which can be determined by turning the equipmentoff and on, the user is encouraged to try to correct the interference by one or more of the following measures:1. Reorient or relocate the receiving antenna2. Increase the separation between equipmentand receiver3. Connect the equipment to an outlet on a circuit different from that to which the receiveris connected4. Consult the dealer or an experiencedradio/TV technician.

FCC WARNINGModifications not expressly approved by themanufacturer could void the user authority tooperate the equipment under FCC rules.

USE CONDITIONSThis device complies with Part 15 of the FCC rules. Operation is subjected to thefollowing two conditions: (1) this device maynot cause harmful interference, and (2) thisdevice must accept any interference received,including interference that may cause undesirable operation.

CatGenie Model Number CG 10000 v1

CONTACT INFORMATIONPetNovations, Inc.989 Old Eagle School RoadSuite 811, Wayne, PA 19087Phone: 1-610-994-2103Fax: 1-484-654-0154www.PetNovations.com

90-DAY, MONEY-BACK GUARANTEEWith our 90-Day, Unconditional, Money Back Guarantee you have a total of 90- days from your purchase date for you and your cats to fall in love with theCatGenie™ Self-Washing Cat Box. If you’re not completely satisfied, return yourCatGenie before the 90-day deadline. If you purchased your CatGenie directlyfrom a retail store, return it to the store. (Check with your retailer or on-line storefor their individual return policy.) SAVE THE ORIGINAL PACKAGING.

If you purchased CatGenie from PetNovations, Inc., call us at 1-888-735-3927to receive your Return Authorization Number. To qualify for the 90-Day, Money-Back, the returned unit must have an RA# . Please clean the CatGenie and throwaway used Granules and used Cartridges. Carefully return and send the cleanCatGenie in as close to original condition and in its original carton to qualify for afull refund. Please include your reason for return. Extra supplies that are used oropened are not eligible for refunds.

2-YEAR WARRANTYCatGenie has been engineered and crafted with great care for your satisfaction.Please read all instructions before using this product. PetNovations, Inc. warrantsthe CatGenie and all its parts thereof, except as set forth below, ONLY TO THEORIGINAL PURCHASER AT RETAIL to be FREE FROM DEFECTIVE MATERIALS ANDWORKMANSHIP from the date of original retail purchase as the Warranty Period.

THIS LIMITED WARRANTY FROM PetNovations, Inc. IS VALID ONLY IN THE 48 CON-TIGUOUS UNITED STATES AND THE DISTRICT OF COLUMBIA. ITIS NOT VALID INALASKA, HAWAII OR OTHER COUNTRIES.

A. This two-year limited warranty is valid only for the Warranty Period and appliesonly to replacement of the product found to be defective in material or workman-ship. This warranty does not apply to damage due to misuse, abuse, neglect, alter-ation or the use of any unauthorized attachment; nor damage caused by use of anelectrical circuit not specified on the CatGenie product.

B. If this product is found to be defective, PetNovations, Inc. will replace the defec-tive product at no charge to the original owner. Such replacement services shall berendered solely by PetNovations, Inc.

If any defects should be found in this product, please call PetNovationsCustomer Service at toll free 1-888-SELF-WASH in order to receive a ReturnAuthorization Number. A new or remanufactured equivalent product will beshipped directly to you. Once you receive the replacement product, kindly box thedefective product, in the replacement box, and return to PetNovations, Inc. with acopy of your bill of sale and Return Authorization number. PetNovations, Inc. willprepay all freight for replacement items, as well as return of defective items. Thiswarranty is void if owner repairs or modifies the product in any way.

C. PetNovations, Inc. IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAM-AGES OF ANY NATURE. THERE IS NO IMPLIED OR EXPRESS WARRANTY OF MER-CHANTABILITY OR FITNESS FOR APARTICULAR PURPOSE ON THIS PRODUCT.Some states do not allow the exclusion of incidental or consequential damages orlimitations on how long an implied warranty lasts, so these limitations or exclusionsmay not apply to you. This warranty gives you specific legal rights and may alsohave other rights, which vary from state to state.

D. You can Register the Warranty for your CatGenie at: www.catGenie.com toCustomer Service to Warranty. This will enable PetNovations, Inc. to contact youabout upgrades, problems with your unit, or if you need a receipt.

If you have any questions concerning your product or warranty, contact ourCustomer Support Toll Fee: 1-888-SELF-WASH ( 1-888-735-3927 ).

© 2007 PetNovations, Inc.

G U I D E S U C C E S S F U L CAT G E N I E™ O P E R AT I O N

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