.\ __—___g___(___)AlaskaCommunications Services A reement “ACSA”C alaska '-°

COMMUNICATIONS l] Amendment I Order to Contract ID Number[I Renewal DateD Co-terminus with Existing Agreement Date

In. customer InformationName of Business: Account Number:Biliin Address - Line 1: Service Street Address":_Service Address - Line 21 —

Service Cit . State Zi'IOrder Contact: Contact Phone Number 907-329-2233Contact Email: ma or o ccaiaskacom * if different from Billing Address

Service Description Attachments_[__J_1Con.E] Data Hosting Number _ “El Enhanced Ethernet ServicesI] SIP Tmnking Servicei3 PRI / DSSE] Centrex8—;1ERVIE ORDERS UWflFoatenCI Local ServiceE] Long Distance1] Metro Ethernet

__g___$_p__ManaedIT eicesEl ConstantlyOn ITC] Managed Professional IT ServicesI] Phone MaintenanceE] Technology as a Service

"Health care providers limited to Hosting Number 1

Term: _3_years

This ACSA includes the following:The terms and conditions (as they may be amended) available at:AlaskaCommunications.com/BusinessTermsandConditions,

Exhibitsii] Exhibit 1: Network Overview, SOW, & Network DiagramIE] Exhibit 2: Service Pricing [or pn‘cing is per notes, below]

Exhibit 3: Technical Support and Escalation PolicyService Description Attachments

El MPLS Service1:] Enhanced Metro EthernetE] Managed TDM Access Service

Dedicated Internet Access (CI Managed Router)[:1 Business Internet (El Plus)[I VOIPE] Managed Services

I::’NOTES:[Service order and inside wiring information go here if Exhibit1 and 2 are not attached. Voice lineFeatures also go here.)

Install 10Mbps DIA. 3 year agreement has opt out option after 1 year.

C°Sts are incementa' to any ex'IStlng services: Monthly Recurring Cost: $4,265.99 Initial Non-Recum'ng Cost:

E] _____(________g—g__)Letterof Authorization For Local and Lon Distance Carrier ChanesI desire to change the Services marked below to Alaska Communications for the numbers listed on the Service Order. I authorizeorders to be placed for me on my behalf by Alaska Communications.

E] Local Telephone Service D in-State Long Distance E] Out-of-State Long DistanceIE] I agree that Alaska Communications may provide Customer Proprietary Network Information detail to me at my request, without prior

password authentication, based on the methods specified in the P__vrlvac section of the ACSA.I] Yes! I would like to receive information on Alaska Communications' products, promotions, and services.E] Yes! i would like to receive infomiation from Alaska Communications’ contractual affiliates on products. promotions, and services.I acknowledge that l have read and understand the ACSA and all applicable exhibits and attachments, including the pn‘cingapplicable to all Services l have chosen. I am authorized to sign this ACSA and agree to be bound by it. If there is anindividual that directly or indirectly owns 20% or more of the business, I represent that I am that individual and Iagree that I will be jointly responsible for the business’s performance under this agreement. I UNDERSTAND ANDAGREE THAT EARLY TERMINATION MAY RESULT IN EARLY TERMINATION CHARGES.

Alaska Communications

Alaska Communications

CustomerW- Business Name:

ACSA Cover Page v. 1.3d January 24, 2017

C‘alaskaCOMMUNICATIONS.

EXHIBLIJ.to

Alaska Communications ServicesAgreement

W’

1.0 Alaska Communications Network Overview and List of Services

1.1 Network Overview. The Alaska Communications Network Solution is an intra-company networkconnectivity and transport solution for various locations in the State of Alaska and in various locations inthe continental US. and around the world. and provides a secure corporate interoffice data connectivityand payload transport solution, with options to add additional application layer enhancements.

1.2 Services. The applicable Service Descriptions are subject to change from time to time during theterm of this Agreement. Alaska Communications has the right to make any modifications to the networkthat it deems necessary at its sole discretion; provided, however, that no such changes shall limit orotherwise affect Alaska Communications’ obligations under the applicable Service Level Agreements.

2.0 Alaska Communications Network Solution Architecture.

The Alaska Communications Network Solution Architecture is a state—of—the-art customized multimediaconnectivity and transport service comprised of any combination of five fundamental service elements: (1)engineering and integration consulting elements; (2) customer premise service elements; (3) accessservice elements; (4) core transport service elements; and (5) application service elements, all of whichare available in many different configurations and capacities, tailored to meet the specific needs of thecustomer. Engineering and integration consulting elements provide support for campus and enterprisenetwork design and implementation. Customer Premise Service Elements provide managed connectivitywithin and between enterprise locations. Access Service Elements are used to attach end points to theAlaska Communications Core where Core Service Elements provide for transport of traffic payloadsacross the network, and central application Service Elements provide additional functionality,manageability. and features, resulting in a complete network application solution. All service elements arechosen based on performance requirements as well as geographical, physical. security, and fiscalconsiderations.

3.0 Statement of Work.

For the application of the Services, please see the attached Statement of Work.

4.0 Network Topology Diagram. [Attach Network Topology Diagram]

Alaska Communications will evaluate and engineer your choice of Services to meet the needs of thecustomer. Please see attached Network Topology Diagram which illustrates the network solution for theServices requested by the customer.

Alaska CommunicationsConfidential and Propn'etaryNot for Public Distribution

Ver. 1.2 Revised 01/14/16Page1 of1

Exhibit ll Proposal Summary@alaskaCOMMUNICATIONS

Quote Date February 22, 2017A _- _ _______1 |

Customer Legal Name‘Coffman Cove Community Library customer Quote Due Date: D

Existin Customer? "1 Acct til:“mm” m, Box 181135, —_| g [—1Coffman Cove, Ak. 99918-0135Billing

Address

ACS Account Manager Laura Wanechek I

@acsalaska.com ll

Account Manager Phone ;o: “907) 463—8938 IM:[WW]——1

Sales Engineer Casey Protzman I 0:|Mamml

Account Manager Email |aura.wanechek

Phone Number (907) 329-2233

Email Address mailto:mayor@ccalaska.com

Scope of Work

This quote covers the cost of IBM DIA delivered to the address below.

Proposal Summary per Site TERM: 3Year

BW MRC NRCSite NameCoffman Cove Community Library 108 NW Denali Alley, Coffman Cove , AK 4,265.99

MRC - Monthly Reoccuring ChargeNRC - Non-Reoccuring Chargelst Month Bill Prorated

Taxes and Surchages Not Included M $ 4,265.99 1Early Termination Liability Applies

TOTAL NRC $ - l

Alaska Communications Authorized Signature Customer Authorized Signature

’Alaska Communications Authorized Printed Name Customer Authorized Printed Name Date ofSignatureI Iacknowledge that Ihave read and understand the Alaska Communlratjons Termsand oonditlons at http://www.alaskacommunlcatlons.com/businesstermsandconditlons and all applicable exhibits and attachments, including the pricirg appllable to all 1

services Ihave chosen. Iam authorized to sign and agree to be bound by this agreement. Ifthere is an individual that directly or indirectly owns 20% or more of the bulsness, Irepresent that Iam that indlvldual, and Iagree to be Iointly responsible for thebusiness's performance under this agreement. |UNDERSTAND AND AGREE THAT EARLY TERMINATION MAY RESULT IN EARLY TERMINATION CHARGES. l

O 2015 Alaska Communications

600 Telephone Ave.Anchorage, AK 99503

CONFIDENTIAL PROPRIETARYDistribution is Expressly Forbidden VC 2016.08.14.5V

CNalaskaCOMMUNICATIONS- Alaska Communications

Services Agreement

EXHIBIT 3

24 x 7 x 365 Alaska Communications Integrated Network Management Center (l-NMC)Managed Services Desk: (907) 565-4227 / Toll Free in Alaska (866) 227.8508

- Email for Reactive Outage Notification: Alaska Communications.Managed.Services@ACSAlaska.com

2.0 Trouble Resolution & Repair Process - Overview0 Service Level Agreements & On-Site Repair varies on each Enterpn'se Data Network Service Element

or custom solution. Please reference the particular Alaska Communications Service Descn’ption yourorganization purchased for established guidelines and service commitments.

0 Alaska Communications Major Network Outage — In the event of a Major Network Outage affecting manycustomers, Alaska Communications pn'mary goal is overall Service Restoration. The major networkimpact and resource allocation prohibits Alaska Communications’ ability to provide notification via phone.email, or fax to any and all affected customers.

0 Service Degradation — Alaska Communications and the customer jointly acknowledge that there aresome issues inherent to IP services that end-users may experience service degradation via an evolvingnetwork load or sporadic application utilization prior to Alaska Communications Monitoring andManagement systems having the ability notify Alaska Communications Support Personnel.

3.0 Trouble Resolution & Repair Process (Alaska Communications ManagedEquipment Services):

0 Alaska Communications monitors Alaska Communications Managed Equipment through variousmoniton'ng systems. This application polls in 5 minute intervals.

0 Upon SNMP notification, Alaska Communications Managed Service Desk Engineer will monitor theparticular event / trap for 15 minutes to see if the trouble resolves itself due to interface load or overallnetwork congestion

0 Upon ven'fication of an established trouble, a Managed Service Desk Engineer will establish a TroubleTicket # for the incident and tracking purposes.

0 Once a Trouble Ticket # has been established, a Managed Service Desk Engineer will assess the troublevia gaining access via ln-Band network facilities or Out-of—Band Management (OBM) equipment remoteaccess facilities if available. to determine if the trouble is concerning a circuit issue, equipment issue,power failure, or change in IP routing scheme.

- Alaska Communications will attempt to notify the customer of the assessed situation and course of actionin as short of a timeframe as workload allows. (Alaska Communications cannot guarantee a specificnotification time, however, the goal is within 15-30 minutes).

0 If the trouble is deemed to be a circuit issue, Alaska Communications will dispatch a technician inaccordance with established policies. l-NMC personnel and the customer will maintain communicationdun'ng this service restoration process. On-going trouble may be escalated via the Escalation Process.

o If the trouble is deemed an Equipment or IP Routing Scheme issue. the Trouble Ticket will be escalatedto an IP Engineer, if needed. Alaska Communications may initiate a 3rd Party or Manufacturer case forstudy or equipment replacement. Replacement or restoration timeframes are governed only by ServiceLevel Agreements that apply to those specific Alaska Communications services that come with a SLA.

0 Trouble Tickets will be worked until problem is resolved or deemed a customer network issue. Engineen‘ngFees may be applied to support or resolve customer network issues at Alaska Communications' thenprevailing rates.

0 Upon trouble resolution or repair, Alaska Communications will close the Trouble Ticket and document theresolution for historical purposes.

Alaska CommunicationsCONFIDENTIAL AND PROPRIETARYNot for Public Distribution

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COMMUNICATIONS.C‘alaska

Alaska CommunicationsServices Agreement

4.0 Communications Guideline

4.1 Network Issues:

0 Identify circuit or hardware with problem.Initiate a call to l-NMC Help Desk and provide specific circuit #, hardware. port, or interface that isexperiencing the trouble.

- Descn‘be trouble and establish a Trouble Ticket # for tracking purposes. This will be provided verbally toyou.

0 Email _s___a___M_Lged_L@_$_Lic_AlakaCommunictions.na.SrvicesACAlsk.om with description of problem and stepsoutlined for preliminary trouble shooting and course of action needed for tracking purposes (both customer& lP Monitoring).Trouble shooting flow will follow Escalation Policy.

c If you are not receiving timely resolution. please reference the Escalation Policy and call the ManagedServices Help Desk and request that your ticket be escalated to the next person in command with finalescalation reaching an Alaska Communications VP Executive.

4.2 Service Modifications:

0 Clearly define in an email to A_L___t_9___MaJ___g§_@___LmlakaCommunicains.naed.ServisACSAlaka.co your request forthe network change.

0 An IP Engineer will email or phone you with clarity on the request and will establish a course of action, toinclude, contacting the sales person to perform any new pricing or engagement of a Sales Engineer for anew network design.

a Standard response is (2) - (10) business days for basic changes or coordination on course of action inpreparation for more complex changes.

o If this process is not achieved in the parameters stated above, please reference the Escalation Policy andrequest to speak with the responsible party of higher authon'ty, as well as. contacting your AccountManager or their Sales Manager.

0 Please follow all verbal communications up with an email for tracking purposes (both customer & IPProvisioning).

4.3 Request for Additional Services (not MAC related):0 Call and or Email your Account Manager who will engage a Sales Engineer to address your needs.

if your needs are not addressed in a timely manner please escalate to your Account Manager’s SalesManager.

Enterprise Sales SupportW9su rt cslsk. m

6.0 W

Managed Service Desk Notification Number: W—(Note: 565-4227)

7.1 Priority Level ClassificationAll problems that are reported to the Managed Service Desk will be classified by the Managed Service Deskas follows:

Priority 1 Priority 2 Priority 3

No Access _._ Degraded Access Other and Informational___A_n_MeixiswtiVngfinemtwonrkjfism"_d_o_w_n_'_’or“; 7 Operation of an existing network is HIM Operational performance of the

Alaska CommunicationsCONFIDENTIAL AND PROPRIETARYNot for Public Distn’bution

Ver. 1.3 a, 04/05/16Page 2 of 3

CataskaCOMMUNICATIONS- Alaska Communications

Services Agreement

there is a critical impact to yoursevereI—‘mfi—"flmydegraded, or Significantbusiness operations.

are negatively impacted by functional.inadequate performance of services.

WWW—Wr—_._.__....__ .._ __ ._..__.__._'___,___.__., ..___.._._

aspects of your business operation business operations remain

.___-_._._.__..__

will commit any necessary; commit full-time resources during are willing to commit resourcesresources around the clock to normal businessresolve thesu‘tuatu‘onWW-' hOUl'S1 to resolve the situation. 1 restofe SGI'VI'Ce

.

1 Normal business hours are defined as 8am to 5pm M-F excluding Holidays.

7.2 Call Back Commitment Guideline.

5 during normal business hours to

When first contact is made. the Managed Service Desk will provide the customer with a response commitment. Theresponse commitment defines when the Managed Service Desk will communicate with the customer via (telephone.fax, or email) to provide status regarding problem resolution.

0 Priority 1 response commitment for problems shall not exceed one (1) hour unless othewvise agreed to bythe customer.

0 Pn’ority 2 and Pn'on'ty 3 response commitment should be agreed to with the customer based upon a case-by-case situation.

7.3 Escalation Procedure.

The Managed Service Desk team will follow the timeline below when working to resolve customer problemreports. The focus of the escalation procedure is to notify the appropn'ate personnel who will assist in escalatingto ensure the correct talent is involved. The Managed Service Desk Lead will be responsible for escalationabove the Managed Service Desk.

Time frombeginning ofIncident untilescalation ls

EscalationLevel Notification Contact and Email

Office

Managed Service Desk (907) 565_A_____t_____g____@____laskaCommunicaionsManaed.Servicesacsalaska.com 4227

On Duty, MSD Foreman (907) 564-—____g____@____AlaskaCommunicationsManaed.Serviceacsalaska.com 1643

Sr. Manager Network Management (907)565-6611

8 Hours 3 VP Network Planning & Engineering (907) 550-8375

24 Hours Senior VP, Technology Services

7.4 Customer Responsibilities.Prior to calling the Managed Service Desk the customer should have the Circuit ID, location information andbe approved to authon'ze billable charges.Alaska CommunicationsCONFIDENTIAL AND PROPRIETARYNot for Public Distn’bution

(907) 564-3322

Phone Number

(907) 440-881 5

(907)440—7965

(907)441-5906

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Page 3 of 3

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Dedicated InternetMa‘sAttachment to Alaska Communications Services Agreement

1. Dedicated Internet Access

Dedicated Internet Access is an enterprise-grade internet communications solution. Dedicated InternetAccess includes:

Symmetrical service (so that your uploads are as fast as your downloads)Carrier class dedicated connection to the Alaska Communications IP backbone.Unlimited usage (subject to our acceptable use policy)Higher speeds than are available with our conventional Business Internet products24/7 Technical support and access to our enterprise-grade support team (as per Agreement Exhibitlll)24/7 Active monitoring (so that problem resolution often starts even before you call)

0 Static IP addresses- Routable Address Space0 Onsite Installation — Alaska Communications will provide free onsite installation if customer signs at

least a 3-year contract. Installation includes verification that the service works at AlaskaCommunications’ supplied equipment

0 Extension of service beyond the supplied equipment is the responsibility of the customer0 High Service Level objectives:

Outage ReportingEService Availability Traffic Latency

Percentage Average (ms) Maximum (ms) Call wrt’hin Time99.90% 150 200 30 Minutes

Specific Measurement Calculations:

100 x (((minutes/month) x (number of sites)) - (outage minutes x affected sites)

(minutes/month) x (number of sites)Availability 96:

________E_____—___L_____(CumulativeSamles of end—to-end, roundtri delay for traffic)(Number if Delivered Samples)Average Traffic Latency:

___——___p__L___(TotalNumber of Delivered SamlesNumber if Delivered Sam Ies > Maximum ThresholdMaximum Traffic Latency.-

The above measures are determined based on Alaska Communications’ monitoring and sampling tools.

Where available, symmetric speeds are offered from 1M bps to leps.

V 1.8 Aug 08, 2016Page 1 of2

Service DescriptionsBusiness InternetDedicated Internet

2. Dedicated Internet Access with Managed Router

Dedicated Internet Access with managed router provides all of the features of standard Dedicated InternetAccess but adds:

0 An Alaska Communications managed router (to keep your IT costs low and your device compatibilityhigh)

0 Alaska Communications’ configuration of the router to manage IP Addresses, routing protocols,DHCP, NAT/PAT, and additions or changes of these parameters as needed.

0 On demand performance reports for availability and throughput.o Firewall management is available as a separate service.

V 1.8 Aug 08, 2016Page 2 of 2