FYBBI -POM

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FYBBI 60 Marks N.B.:-1 ) All Questions in Section I are compulsory 2 ) Attempt any Four questions from Section II 3) Answer both sections in the same answer book. 4) Support your answer with examples. Section I Q.1 Explain the concept in brief:- (Each for 2 marks) 10 Marks a) Informal organization b) Authority and Responsibility c) Motivation d) Scalar chain Q.2 Case study 10 Marks Mr.Naveen Bhatia is the Chief Executive of a medium sized pharmaceutical firm in Calcutta. He holds a PhD in Pharmacy. However, he has not been involved in research and development of new products for two decades. Though turnover is not a problem for the company, Mr. Bhatia and his senior colleagues noticed that workers on hourly basis are not working up to their full potential. It is a well-known fact that they filled their days with unnecessary and unproductive activities and worked only for the safe of a pay cheque .In the recent past the situation has become quite alarming as the organization began to crumble under the weight of uneconomical effort. The Situation demanded immediate managerial attention and prompt remedial measures .Mr. Bhatia knew very well that the only way to progress and prosper is to motivate workers to peak performance through various incentive plans. One fine morning Mr. Bhatia contacted the personnel manager and enquired:”What is the problem with the workers on hourly basis?

Transcript of FYBBI -POM

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FYBBI 60 Marks

N.B.:-1 ) All Questions in Section I are compulsory

2 ) Attempt any Four questions from Section II

3) Answer both sections in the same answer book.

4) Support your answer with examples.

Section I

Q.1 Explain the concept in brief:- (Each for 2 marks) 10 Marks

a) Informal organization

b) Authority and Responsibility

c) Motivation

d) Scalar chain

Q.2 Case study 10 Marks

Mr.Naveen Bhatia is the Chief Executive of a medium sized pharmaceutical firm in Calcutta. He holds a PhD in Pharmacy. However, he has not been involved in research and development of new products for two decades. Though turnover is not a problem for the company, Mr. Bhatia and his senior colleagues noticed that workers on hourly basis are not working up to their full potential. It is a well-known fact that they filled their days with unnecessary and unproductive activities and worked only for the safe of a pay cheque .In the recent past the situation has become quite alarming as the organization began to crumble under the weight of uneconomical effort. The Situation demanded immediate managerial attention and prompt remedial measures .Mr. Bhatia knew very well that the only way to progress and prosper is to motivate workers to peak performance through various incentive plans.

One fine morning Mr. Bhatia contacted the personnel manager and enquired:”What is the problem with the workers on hourly basis? The Wage bill shows that we pay them the highest in the industry .Our working conditions are fine. Our fringe benefit are excellent .Still these workers are not motivated. What do they really want?”.

The personnel manager gave the following reply:”I have already informed you number of times ,that money, working conditions are not good enough. Other things are equally important. One of the workers in that group recently gave me a clue as to why more and more workers are joining the bandwagon of “non performers.”He felt bad that hard work and efficiency go unnoticed and unrewarded in our organization .Our promotions and benefit plans are tied to length of service. Even the lazy workers, accordingly, enjoy all the benefits in the organization, which, in fact according to the workers, should go only to those who hard work hard.”Mr. Bhatia

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then wanted the personnel manager to look into the problem more closely and find out a solution to the problems of workers on hourly basis.

Study the whole case carefully and answer the following questions:

Questions:

1. Explain the motivational problem in this case by relating it to Herzberg’s theory.2. What would be your response to Bhatia’s statement (in the last para of the case),if you were

the personnel manager in the company?3. If you were the Manager, how would you motivate the employees so that they work better?

Section-II

Q.3. Define Management .Explain Nature/characteristics of Management 10 Marks

OR

Q.4. Explain Departmentation and Bases of departmentation. 10 Marks

OR

Q.5. Define Leadership and explain different Leadership styles. 10 Marks

OR

Q.6 Explain staffing and Sources of Recruitment. 10 Marks

OR

Q.7 Write short Notes (Any Two) 10 Marks

a) Theory x and Theory y

b) Professional management

c) Managerial skills

d) Management by objectives

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FYBBI 60 Marks

N.B.:-1 ) All Questions in Section I are compulsory

2 ) Attempt any Four questions from Section II

3) Answer both sections in the same answer book.

4) Support your answer with examples.

Section I

Q.1 Explain the concept in brief:- 10 Marks

a) Unity of command

b) Esteem needs

c) Mission

d) Co-ordination

e) Contingency approach

Q.2 Case study

Mr.Malu Nair started a toy making factory at Cochin. Within a period of ten years, Mr.Malu Nair achieved tremendous success in his business of making and selling toys .The Success of Mr. Nair was mainly due to his business interests and good managerial skils, with special reference to innovation and cost cutting exercises.

Encouraged by the success of toy- making business, Mr. Nair entered in the business of readymade garments and plastic furniture .Mr. Nair continued to take all the decisions himself , as he found it difficult to delegate authority to his subordinates. Some of the competent executives who had joined the company left within a year’s time. The new business ventures did not make any profit for the past 2 years, and Malu Nair thought of closing them down.

Read the above Case, analyze it, and answer the following questions;

a) What could be the possible reasons of Mr. Nair’s difficulty in delegating authority?b) What would you have done, if you were in the positions of Mr.Nair? And Why?

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Section-II

Q.3 Explain Departmentation and bases of departmentation. 10 Marks

OR

Q.4 Define Leadership and explain different Leadership styles. 10 Marks

OR

Q.5 Explain Planning and components of planning. 10 Marks

OR

Q.6. Explain Staffing and Sources of Recruitment . 10 Marks

OR

Q.7. Write short Notes (Any Two) 10 Marks

a) Levels of management

b) Formal organization

c) Maslow’s Need Hierarchy Theory

d) Management by objectives

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FYBBI 60 Marks

N.B.:-1 ) All Questions in Section I are compulsory

2 ) Attempt any Four questions from Section II

3) Answer both sections in the same answer book.

4) Support your answer with examples.

Section I

Q.1 Explain the concept in brief:- 10 Marks

a) Grapevine

b) Managerial skills

c) Policies

d) Co-ordination

e) MBO

Q.2 Case study 10 Marks

International Machine company .Mr.Saddhana ,the president of international Machine Company, learned back in his chair and reflected on the success of his form, which produces and distributes a line of farm machines. That afternoon at a meeting with distributors from different territories .Mr.Saddhana was urged to introduce new models to satisfy the changing demands of the customers.

The President, who had an engineering background, recognized the implications of the suggestions that came from distributors. Their implementation would require greater investments in research and development. Furthmore, the changes in the highly automated production line would be very costly indeed. Also, having a wider variety of models would require stocking many more spare parts depending on the kinds of changes, worker might need to be retained.

Reflecting on previous staff meetings, the president realized that sales or marketing people always wanted a greater variety of models but never acknowledged costs involved in changing models. After all , the company had been extremely successful with just a few models. Consequently, the president decided against the introduction of new models. Instead he considered improving the current models and reducing the cost and price. He felt that what the

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customers really wanted was value .Nevertheless, to test his judgments, the president asked a consultant for an opinion.

Questions:-

1. How would you state the mission of the enterprises?2. What do you think are the opportunities and threats in the external environment?3. How would you go about evaluating the strengths and weaknesses of the firm? What factors

are critical to success of failure?

Section-II

Q.3 Define Management and explain importance of management 10 Marks

OR

Q.4 Define Leadership and explain different Leadership styles. 10 Marks

OR

Q.5 Explain Planning and Steps in planning. 10 Marks

OR

Q.6. Explain Staffing and Sources of Recruitment 10 Marks

OR

Q.7. Write short Notes (Any Two) 10 Marks

a) Fredrick Herzberg’s Two factor theory

b) Informal organization

c) Maslow’s Need Hierarchy Theory

d) Levels of management

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