Fwc2014 Ticket Media Info Eng Neutral

7/28/2019 Fwc2014 Ticket Media Info Eng Neutral

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Mia Irmati Kit


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2014 FIFA Wr Cp BraiTM Mia Irmati Kit014 FIFA Wr Cp BraiTM Mia Irmati Kit

1. Itrcti ............................................................ 4

2. Gra Ticktig Irmati........................ 6

2.1 Ticket Sales Structure Sales Phases ............ 6

2.2 Ticket Prices Categories .....................................7

2.3 Ticket Products .............. .............. .............. ............ 7

2.4 Disabled Access Tickets .............. .............. .......... 8

2.5 Ticket Prices ............. .............. .............. .............. ..... 8

2.6 Residents o Brazil ............. .............. .............. .......11

2.7 Customer Services ............. .............. .............. .......11

3. Tickt Irmati.............................................. 12

3.1 Total Number o Tickets .............. ............... ........1 2

3.1.1 Gross Capacity.... .............. ............... .............. ........1 2

3.1.2 Seating Capacity .............. ............... .............. ........13

3.1.3 Purchasable Tickets ............. .............. ............... ...13

3.2 Customer Groups......... .............. .............. ............. 12

3.2.1 Customer Groups with granted

Ticket Purchase Rights .......................................13

3.2.2 Customer Groups with acquired

Ticket Purchase Rights ...................................... 14

3.2.3 General Public Allocations ............................... 14

4. Tickt Appicati a Prca................. 15

4.1 Ticket Application Procedures .............. ..........1 5

4.2 Sales Phases ............. .............. ............... .............. ...16

4.3 Provision o Data .............. .............. .............. ........18

4.4 Sales Restrictions ............. .............. .............. ........18

4.5 Payment Methods........ .............. .............. ............. 18

4.6 Notication Period ............. .............. ............... .....19

4.7 Notication Methods .............. .............. .............. .19

4.8 Ticket Distribution .............. ............... .............. .....19

5. Tickt Trm a Citi........................ 20

5.1 Use o Tickets .............. .............. .............. ............. 20

5.2 Transer o Tickets ............... .............. .............. ... 20

5.3 Stadium Rules ......................................................20

5.4 Ticketing Sales Regulations ............................20

6. Tickt Prgramm............................................ 22

6.1 Participating Members Association ..............22

6.2 Ticket Fund .............. .............. .............. .............. ....24

6.3 Hospitality Programme .............. .............. .........24

7. Rgati........................................................... 26

7.1 Prohibition on Unauthorised Resales and

Cooperative Enorcement Activities ............26

8. Gary Ky Trm ...................................... 27

9. Gra Irmati Ticktig................ 27

9.1 Customer Services .............. .............. .............. ....27

9.2 Media Enquiries ............. .............. .............. ........... 27

Contents


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014 FIFA Wr Cp BraiTM Mia Irmati Kit

The 2014 FIFA World CupTM will be held rom 12 June to 13 July

2014 and will consist o 64 matches to be played across 12 cities.

Thirty-two teams will participate, and there will be approximately

three million tickets available or purchase or the 64 matches.

The Media Inormation Kit contains all relevant Ticketing

Inormation or the 2014 FIFA World CupTM

Introduction1

5


FIFA is determined to ensure that tickets will be

accessible to all ootball ans in Brazil and across

the world. Thereore, FIFA has established a

special entity, the FIFA Ticketing AG chaired by

FIFA Secretary General Jerme Valcke, and also

created a dedicated Ticketing Sub-Committee,

chaired by Horst R. Schmidt, in charge o dening

the Ticketing policy and related decisions or

the FIFA Conederations Cup 2013 and the 2014

FIFA World CupTM. FIFA Ticketing AG is managed

by representatives o the world governing body

o association ootball and members o the

international ootball amily as is the Ticketing

Sub-Committee which the Chairman o the Local

Organising Committee, Jos Maria Marin is also

a member. The FIFA Ticketing Centre (FTC),

operated by MATCH Services AG, is responsible or

the delivery o the Ticketing operations based on

the FIFA Ticketing Policy.

BodIes And enTITIes Involved In The TICKeTInG oPeRATIons

MANAUS

Arena Amazonia

CUIABA

Arena Pantanal

BRASILIA

Estadio Nacional

SALVADOR

Arena Fonte Nova

RIO DE JANEIRO

Estadio do Maracana

CURITIBA

Arena da Baixada

PORTO ALEGRE

Estadio Beira-Rio

FORTALEZA

Estadio Castelao

NATAL

Estadio das Dunas

RECIFE

Arena Pernambuco

SAO PAULO

Arena de Sao Paulo

BELO HORIZONTE

Estadio Mineirao


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2.2 TICKeT PRICe CATeGoRIesThere will be our (4) Ticket price categories or

the 2014 FIFA World CupTM, as per previous events.

Catgry 1 is the highest priced and located in

prime areas within the stadium.

Catgri 2 a 3 are located outside o the

Category 1 area.

Catgry 4 is the most aordable and is reserved

exclusively or residents o Brazil.

The seating at each stadium and each match

is congured dierently. Category boundary

locations may dier rom match to match.

The opposite stadium conguration is an example

o how the dierent price categories (and other

customer groups) may be applied.

2.3 TICKeT PRoduCTs

There are three types o ticket products available or the 2014 FIFA World CupTM:

Individual Match Tickets are tickets or a specic match;

Venue Specic Ticket Series (VST) are ticket strips or a specic venue. Strips include the Group Matches

(not including the Opening Match), Round o 16 and 3rd / 4th place match, played at the specic venue

and;

Team Specic Ticket Series (TST) are ticket strips to ollow the national team o the customers choice.

Depending on which TST is applied or, the TST may include between 3 and 7 matches

(TST-3, TST-4, TST-5, TST-6 and TST-7). The TST purchased guarantees the customer Tickets or each

round o the tournament that is included in their TST, regardless o whether the Team itsel qualies.

The table below illustrates how the Fixed Team Specic Ticket Series principle is implemented.

General Ticketing Information2

2.1 TICKeT sAles sTRuCTuRe sAles PhAses

By providing a sales phase structure, FIFA aims to put in place a ticket purchase platorm

where all customers have a air an d equitable chance o securing tickets. FIFAs ocial

website, www.FIFA.com will be the exclusive sales channel or all ticket products,

complemented by Over the Counter Sales at specifc FIFA Venue Ticketing Centres

located within the 12 Host Cities during the Last Minute Sales Phase.

The rst tickets or the 2014 FIFA World CupTM

will go on sale rom 20 August 2013. During Sales

Phase 1, ans will be able to request tickets on a

Random Selection Draw basis or categories 1-4

rom 20 August 2013 until 10 October 2013 and on

a First Come First Served basis rom 5 November

2013 to 28 November 2013. At this time, ans will

be able to buy tickets based on the date and

venue o a match, or to ollow a team; because

it will not have been decided at that point where

specic teams will play any given match (with the

exception o Brazil as team A1).

During the Random Selection Draw Period, ootball

ans may apply or tickets at any time, it makes no

dierence as to when the application is made, as all

orders will all be processed together. I the number

o applications exceeds the number o available

tickets or a given match and/or category, then a

Random Selection Draw(s) will take place at the

end o the RSD period to determine the recipients.

Sales Phase 2 will commence two days ater the

Final Draw on 8 December 2013 when ootball

ans will know where their respective teams will be

playing. The 1st part o the sales phase will be again

a ticket request collection period with orders to

be made until 30 January 2014. Random selection

draws will take place i applications exceed the

number o available tickets or a given match and/

or category. First Come First Served tickets will be

available rom 26 February 2014 to 1 April 2014.

In the Last Minute Sales Phase rom 15 April 2014

up until the nal match day o the tournament,

tickets will be available to all customers online and

Over the Counter at the designated FIFA Venue

Ticketing Centres. Please reer to section 4.2 or

urther details.

TOURNAMENTSTAGE

TICKETS RECEIVED PER FIXED TST SERIES

IF YOUR TEAM PARTICIPATES IN THIS

TOURNAMENT STAGE

IF YOUR TEAM DOES NOT PROGRESS

TO THIS STAGE IN THE TOURNAMENT

Grp Matc A Ticket or each o your Teams 3 Group Matches (all 32 Teams that qualiy

or the 2014 FIFA World CupTM will play their corresponding 3 Group Matches).

R 16 Matc Ticket to your teams Round o 16 Match A Ticket or the Round o 16 Match to

ollow the winner o your teams Group

Qartr Fia Matc Ticket to your teams Quarter-Final Match A Ticket to the Quarter-Final Match to ollow

the winner o the previous Match attended

smi Fia Matc Ticket to your teams Semi-Final Match A Ticket or the Semi-Final Match to ollow

the winner o previous Match attended

T Fia Ticket to the Final

Aug2013

Sep2013

Oct2013

Nov2013

Dec2013

Jan2014

Feb2014

Mar2014

Apr2014

May2014

Jun2014

Jul2014

Random Selection Draw (RSD)20 Aug 2013 - 10 Oct 2013

First Come First Served (FCFS)5 Nov 2013 - 28 Nov 2013

Sales Phase (1)Categories 1-4

Sales Phase (2)Categories 1-4

Last Minute Sales PhaseCategories 1-4

1

1

2

Random Selection Draw (RSD)8 Dec 2013 - 30 Jan 2014

First Come First Served (FCFS)26 Feb 2014 - 1 Apr 2014

3Last Minute Sales (LMS)15 Apr 2014 - 13 July 2014

5

4

2 3 4 5

r

r

r

r

KeY

nCategory 1

nCategory 2

nCategory 3

nCategory 4

nSuites

nVIP/VVIP

nMedia


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General Ticketing Information2

2.4 dIsABled ACCess TICKeTsFor the 2014 FIFA World CupTM, and in accordance

with Brazilian regulations, at least 1% o the total

quantity o tickets oered or purchase will be

made available or disabled customers.

The location o the available seats or disabled

customers varies rom stadium to stadium.

Disabled customers will have the option o

requesting a complimentary Ticket or a companion

to assist and accompany them to the Match.

Iiia Matc Tickt Pric (us dar)

Disabled Access Ticket holders are entitled to a complimentary Ticket or a companion to assist and

accompany them to the Match.

Iiia Matc Tickt Pric (Braiia Rai)

Residents o Brazil will be granted exclusive access to Category 4 Tickets, which will be the most

aordable Ticket available or purchase. The exclusive access to this category will ensure that residents o

Brazil who may not ordinarily be able to aord a Ticket to a 2014 FIFA World Cup TM match are provided

with an opportunity to do so.



Tam spcic Tickt sri Pric (us dar)



Tam spcic Tickt sri Pric (Braiia Rai)



opig Matc PrmimThe Face Price or tickets to the Opening Match or the 2014 FIFA World Cup TM, which will include the

Opening Ceremony, is higher than the Face Price o tickets or other Group Matches. Thereore, an Opening

Match premium will be added to the ticket price should the team o the purchasers choice be drawn to

play in the Opening Match. TST Series purchased or Brazils matches already include the Opening Match

premium as Brazil will compete in the Opening Match. The price list below shows the prices or the TST

Series or Brazil and Team A2.

TsT sri r Pric (us dar) Brai a Tam A2(including Opening Match Premium)



TsT sri r Pric (Braiia Rai) Brai a Tam A2(including Opening Match Premium)



MATCh CAT 1 CAT 2 CAT 3 DISABLEDAccESS TIckETS

Opening Match (No 1) $495 $330 $220 $220

Group Matches (No 2 to 48) $175 $135 $90 $90

Round o 16 (No 49 to 56) $220 $165 $110 $110

Quarter Finals (No 57 to 60) $330 $220 $165 $165

Semi Finals (No 61 & 62) $660 $440 $275 $275

3rd / 4th Place Match (No 63) $330 $220 $165 $165

The Final (No 64) $990 $660 $440 $440

MATCh CAT 1 CAT 2 CAT 3 CAT 4 cAT4(DIScOUNTED) DISABLEDAccESS TIckETS

Opening Match (No 1) R$ 990 R$ 660 R$ 440 R$ 160 R$ 80 R$ 440

Group Matches (No 2 to 48) R$ 350 R $ 2 70 R $ 1 80 R$ 6 0 R$ 30 R$ 18 0

Round o 16 (No 49 to 56) R$ 440 R$ 330 R$ 220 R$ 110 R$ 55 R$ 220

Qua rt er F in al s ( No 57 t o 60) R $ 660 R $ 440 R $ 3 30 R $ 1 70 R $ 85 R $ 3 30

S emi Fi na ls ( No 6 1 & 6 2) R$ 1, 32 0 R$ 8 80 R$ 550 R $ 2 20 R $ 1 10 R$ 550

3 rd / 4 th P la ce Mat ch ( No 63) R $ 660 R $ 440 R $ 3 30 R $ 1 70 R $ 85 R $ 3 30

The Final (No 64) R$ 1,980 R$ 1,320 R$ 880 R$ 330 R$ 165 R$ 880

TsT seRIes MAXno. oF

TICKeTs

CosT PeR TsT seRIes nuMBeR oF MATChes

CAT 1 CAT 2 CAT 3 dAT GM R16 QTR seMI FInAl

TST-3 3 $578 $446 $297 $297 3 0 0 0 0

TST-4 4 $820 $627 $418 $418 3 1 0 0 0

TST-5 5 $1,183 $869 $600 $600 3 1 1 0 0

TST-6 6 $1,909 $1,353 $902 $902 3 1 1 1 0

TST-7 7 $2,998 $2,079 $1,386 $1,386 3 1 1 1 1


TICKeTs



TST-3 3 R$ 1,156 R$ 892 R$ 594 R $ 594 3 0 0 0 0

TST-4 4 R$ 1,640 R$ 1,254 R$ 836 R$ 836 3 1 0 0 0

TST-5 5 R$ 2,366 R$ 1,738 R$ 1,200 R$ 1,200 3 1 1 0 0

TST-6 6 R$ 3,818 R$ 2,706 R$ 1,804 R$ 1,804 3 1 1 1 0

TST-7 7 R$ 5,996 R$ 4,158 R$ 2,772 R$ 2,772 3 1 1 1 1

2.5 TICKeT PRICes

For the 2014 FIFA World CupTM, Tickets will be made available or purchase to residents o Brazil in

Brazilian Reals (BRL) and to international customers in US Dollars (USD). The prices in BRL or the 2014

FIFA World CupTM are based on a xed exchange rate o R$ 2 BRL to $1 USD. The xed exchange rate will

apply or the duration o the 2014 FIFA World Cup TM sales process regardless o any uctuations in the

value o the two currencies internationally.


TICKeTs



TST-3 3 $930 $660 $440 $440 3 0 0 0 0

TST-4 4 $1,172 $842 $561 $561 3 1 0 0 0

TST-5 5 $1,535 $1,084 $743 $743 3 1 1 0 0

TST-6 6 $2,261 $1,568 $1,045 $1,045 3 1 1 1 0

TST-7 7 $3,350 $2,294 $1,529 $1,529 3 1 1 1 1


TICKeTs



TST-3 3 R$ 1,860 R$ 1,320 R$ 880 R$ 880 3 0 0 0 0

TST-4 4 R$ 2,344 R$ 1,684 R $ 1,122 R$ 1,122 3 1 0 0 0

TST-5 5 R$ 3,070 R$ 2,168 R$ 1,486 R$ 1,486 3 1 1 0 0

TST-6 6 R$ 4,522 R$ 3,136 R$ 2,090 R$ 2,090 3 1 1 1 0

TST-7 7 R$ 6,700 R$ 4,588 R$ 3,058 R$ 3,058 3 1 1 1 1


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General Ticketing Information22.6 ResIdenTs oF BRAzIl

In-line with the General World CupTM Bill / Lei

Geral (Law No. 12.663/2012) or the 2014 FIFA

World CupTM, and based on the agreement that

was reached between FIFA and the Federal

Government o Brazil, FIFA will implement specic

ticket allocation principles with regard to certain

members o the general public.

Category 4 tickets will be made available to

residents o Brazil only.

In addition, Students, Elderly people and Bolsa

Familia members resident in Brazil are entitled to

receive a 50% discount or Category 4 tickets andTST and VST as well as disabled access tickets.

Students, Elderly people and Bolsa Familia

members will be entered into a priority Random

Draw with respect to the rst 300,000 Category

4 tickets or the 2014 FIFA World CupTM.

Furthermore, FIFA will also grant discounts o

50% to Elderly people (aged 60 or older by the

day o the Final o the 2014 FIFA World Cup TM)

who are residents o Brazil and purchasing

Categories 1-3 tickets, TST and VST as well

as disabled access tickets.

No other discounts or urther preerential rights

will be granted to other members o the general

public or any Category 1-3 tickets. Individuals

who qualiy under more than one o the eligibility

criteria outlined above will not qualiy or multiple

discounts on the price o their Tickets.

2.7 CusToMeR seRvICes

The FIFA Ticketing Centre will be available to

provide urther inormation and address customer

queries through the ollowing contact methods:

Itracti vic Rp (IvR)sric a Ca CtrThis service provides customers with a selection o

automated response/inormation options, including

the option to enter their Ticket request ID in order

to receive an update on their application status.

The IVR service or 2014 FIFA World Cup TM will be

available rom the start o ticket sales on the 20

August 2013. The telephone numbers or the IVRare as ollows:

Domestic: 0300 021 2014

International: 0041 (0) 445 831 000

Both numbers contain the option or a customer to

transer the call to a Call Centre Operator.

Wb Ctact Frm

Customers who visit the 2014 FIFA World Cup TM

Ticketing Section o www.FIFA.com/ticketing will

be presented with the option o completing and

submitting a contact orm. Prior to submitting

the orm, customers will be asked to provide

inormation including name, e-mail address and

subject (selected rom a drop-down menu) so

that the FTC can categorise enquiries and provide

responses accurately, and on a timely basis.

v spcic Tickt Pric (us dar)



The VST or Sao Paulo does not include the Opening Match o the 2014 FIFA World Cup

v spcic Tickt Pric (Braiia Rai)

Disabled Access Ticket holders are entitled to a complimentary Ticket or a

companion to assist and accompany them to the Match.

The VST or Sao Paulo does not include the Opening Match

o the 2014 FIFA World Cup

venue CosT PeR venue sPeCIFIC TICKeT nuMBeR oF MATChes

CAT 1 CAT 2 CAT 3 dAT GM R16 3r/4t

Belo Horizonte $920 $705 $470 $470 4 1 0

Brasilia $1,250 $925 $635 $635 4 1 1

Cuiaba $700 $540 $360 $360 4 0 0

Curitiba $700 $540 $360 $360 4 0 0

Fortaleza $920 $705 $470 $470 4 1 0

Manaus $700 $540 $360 $360 4 0 0

Natal $700 $540 $360 $360 4 0 0

Porto Alegre $920 $705 $470 $470 4 1 0

Recie $920 $705 $470 $470 4 1 0

Rio de Janeiro $920 $705 $ 470 $470 4 1 0

Salvador $920 $705 $470 $470 4 1 0

Sao Paulo $745 $570 $380 $380 3 1 0

venue CosT PeR venue sPeCIFIC TICKeT nuMBeR oF MATChes

CAT 1 CAT 2 CAT 3 CAT 4 CAT 4(DIScOUNTED)

dAT GM R16 3r/4t

Belo Horizonte R$ 1,840 R$ 1,410 R$ 940 R$ 350 R$ 175 R$ 940 4 1 0

Brasilia R$ 2,500 R$ 1,850 R $ 1,270 R$ 520 R$ 260 R$ 1,270 4 1 1

Cuiaba R$ 1,400 R$ 1,080 R$ 720 R$ 240 R$ 120 R$ 720 4 0 0

Curitiba R$ 1,400 R$ 1,080 R$ 720 R$ 240 R$ 120 R$ 720 4 0 0

Fortaleza R$ 1,840 R$ 1,410 R$ 940 R$ 350 R$ 175 R$ 940 4 1 0

Manaus R$ 1,400 R$ 1,080 R$ 720 R$ 240 R$ 120 R$ 720 4 0 0

Natal R$ 1,400 R$ 1,080 R $ 720 R$ 240 R$ 120 R$ 720 4 0 0

Porto Alegre R$ 1,840 R$ 1,410 R$ 940 R$ 350 R$ 175 R$ 940 4 1 0

Recie R$ 1,840 R$ 1,410 R$ 940 R$ 350 R$ 175 R$ 940 4 1 0

Rio de Janeiro R$ 1,840 R$ 1,410 R$ 940 R$ 350 R$ 175 R$ 940 4 1 0

Salvador R$ 1,840 R$ 1,410 R$ 940 R$ 350 R$ 175 R$ 940 4 1 0

Sao Paulo R$ 1,490 R $ 1,140 R$ 76 0 R$ 290 R$ 145 R$ 760 3 1 0


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3.2 CusToMeR GRouPs

3.2.1 Customer Groups with granted Ticket Purchase Rights

The ollowing Customer Groups have been, or will be, granted the option to purchase tickets. Any o these

tickets that remain unsold will be added to the General Public allocation listed in section 3.2.3.

FIFA

201,541 Purchasable Tickets have been

allocated to FIFA and its customer groups,

the Non-Participating Member Associations,

the Continental Conederations.

T lca orgaiig Cmmitt (loC)

59,918 (2% o the Purchasable Tickets) have

been allocated to the LOC.

T Participatig Mmbr Aciati

Ftba Famiy119,742 Purchasable tickets have been allocated

or the Football Families o the Participating

Member Associations (PMA). This is inclusive

o 30,009 tickets (1% o the Purchasable

Tickets) that have been allocated to the

Brazilian Football Association (CBF) as the

host allocation. The Football Family allocation

consists o 700 tickets per PMA per Match or

all Matches in which they participate, and are

intended to accommodate the PMA ofcials and

guests. The supporters o the PMAs will have

access to Tickets through the General Public

allocation (please reer to section 3.2.3 or

urther details).

3.1.3 Purchasable Tickets

The total number o Purchasable Tickets is

calculated by deducting the Complimentary

Tickets, VIP and Media Tickets rom the Seating

Capacity. The total number o Purchasable Tickets

is currently estimated at 2,989,608 (80.4% oGross Capacity).

The Purchasable Tickets are reserved or the

General Public and Customer Groups or whom

certain Ticket quotas have been allocated. A

number o Customer Groups have been granted the

option, or have acquired the option, to purchase

Tickets.

These Ticket purchase options are stipulated in the

contractual arrangement between FIFA and certain

Customer Groups.

201,541 119,742

59,918

I

PMA Football Family and CBF

FIFA

LOC

Ticket Information3

3.1 ToTAl nuMBeR oF TICKeTsThe total number o Tickets is based on the

capacities o the Stadia chosen or each Match.

The total number o Tickets available to purchase

is dened as the Purchasable Capacity, which is a

proportion o the Seating Capacity which in turn is

a proportion o the Gross Capacity as explained in

the ollowing sections.

3.1.1 Gross Capacity

The Gross Capacity is the total number o seats

that exist in the Stadium beore any reductions are

made due to changes in the stadium (seat kills)such as new camera positions and billboards. The

total Gross Capacity or the 2014 FIFA World Cup TM

is currently estimated at 3,720,225. The twelve

FIFA World CupTM Stadia are currently estimated to

have Gross Capacities as listed below:

3.1.2 Seating Capacity

The total Seating Capacity is calculated by

deducting the Contingency Reserves (38,090) and

Seat Kills (347,611) rom the Gross Capacity.

The Seating Capacity o 3,334,524 (89.6% o the

Gross Capacity) is comprised o the ollowing:

2,989,608 Purchasable Tickets, detailed in the

ollowing section

41,900 Complimentary VIP Tickets, which is the

current estimate, as the nal conguration has yet

to be nalised or all 64 Matches. At this stage,

this number o Tickets has been reserved or the

VIP and VVIP Tribune. The seats within the VIP

Tribune are divided equally between FIFA and the

Local Organising Committee (LOC). VIP guests

will be invited directly by FIFA or the LOC prior to

the event. These guests include heads o states

231,591 Complimentary tickets, which have been

reserved or companions o disabled customers,

delegations o the teams playing, Commercial

Afliates, Observers, Medical and Technical sta

71,425 Complimentary tickets or the media

representatives based on current estimates, as the

nal conguration has yet to be nalised or all

64 Matches. At this stage, this number o Tickets

has been reserved to accommodate the TV/ Radio

Commentary positions, Media Working positions,

Observer seats and Photographer positions

staim ht City GrCapacity*

satigCapacity*

E st ad io Mi ne ir ao B el o H or iz on te 62,780 56,091

E st adi o N aci on al Br asi li a 72,779 65,702

Arena P antanal Cuiaba 44,3 35 39,553

Ar ena da Ba ixad a C ur it iba 42, 247 37, 634

E st adi o C ast el ao F or ta lez a 63 ,89 0 57, 747

Arena Amazonia Manaus 44,351 39,573

E st adi o d as Dun as N at al 44,070 39,305

E st ad io Be ir a- Ri o P or to Al eg re 47,100 42,153

A re na P er na mb uc o R ec if e 45,481 40,605

Estadio do Maracana Rio de Janeiro 79,185 71,159

Ar ena Fo nt e N ova S al vad or 54,907 49,280

A re na de Sa o P au lo S ao Pa ul o 67,349 59,955

41,9

00

2,989,608

I

71

,425

231

,951

Complimentary Tickets

6.9% of the seating capacity

VIP Tickets


Media Tickets


Purchasable Tickets


*Subject to change


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Depending on the sales

phase in which the

application is submitted,

it will either be treated on a

First Come First Served basis

or registered or a Random

Selection Draw process, as

at previous FIFA World Cup

events.

More inormation on these

processes can be ound in

the next section 4.2, Sales

Phases. Once a customers

application has been

processed, payment will be

processed automatically

rom their nominated

payment card, or a Boleto

will be issued or payment.

In both cases, the customer

will be advised via email

o their application status.

Subject to ull payment and

proo o the customers

identity, they will be able to

collect their Tickets rom an

ofcial FIFA Venue Ticketing

Centre rom April 2014

onwards.

Ticket Application & Purchase44.1 TICKeT APPlICATIon PRoCeduResThe exclusive ticketing sales channel or the general public is the ofcial website

www.FIFA.com. During the Last Minute Sales phase, ans will also be able to buy tickets

both with cash and payment cards Over the Counter at FIFA Venue Ticketing Centres,

established in each host city within Brazil.

1,101,079

390,364

I

PMA Supporters

General Public

(International & Domestic)

3.2.2 Customer Groups with acquired Ticket Purchase Rights

A total o 605,191 Purchasable Tickets are allocated or the Commercial Afliates (CAs). Tickets that remain

unsold rom all 3 Customer Groups will be added to the General Public allocation listed in section 3.2.3.

3.2.3 General Public Allocations

The initial General Public allocation o Purchasable tickets consists o 1,491,443 tickets (49.9% o the total

Purchasable Tickets). FIFA will ensure that at least 300,000 tickets will be allocated in Category 4 and will

be made exclusively available to residents o Brazil with a priority to people entitled to discounts as per the

General FIFA World CupTM bill. The remaining tickets will be made available in Categories 1-3.

The initial General Public Allocation consists o: a) the Domestic and International General Public

Allocation, and b) the PMA Supporters Allocation:

605,191

445,500

66,273

Broadcast Partners

Commercial Aliates

Hospitality Rights Holder

Cmmrcia Afiat

These Commercial Afliates historically use

approximately around 80% o the Tickets they

purchase or consumer promotions where the

end beneciary is a member o the general

public. The CAs have to indicate by January

2014 how many tickets they will purchase rom

their ticket rights and any unused inventory will

be returned or public sale.

hpitaity Rigt hr

445,500 Purchasable Tickets are allocated

to the Hospitality Rights Holder. Hospitality

Packages are available or purchase bycompanies, as well as individual members o

the general public. Any unused inventory will be

returned or public sale.

Bracat Partr

66,273 Purchasable Tickets are allocated to the

Broadcast Partners. Any unused inventory will

be returned or public sale.

dmtic & Itratia Gra Pbic

A total o 1,101,079 Purchasable Tickets have

been reserved or the General Public who can

apply on-line through www.FIFA.com/ticketing

(English) and www.FIFA.com/ingressos

(Portuguese). With the exception o Category

4 tickets (which will only be made available to

residents o Brazil), all tickets are made available

to both the international and domestic General

Public. Purchasable Tickets reserved or any

other Customer Groups which are ultimately not

used, will be redistributed or sale through the

General Public sales channels.

PMA spprtr Acati

A total o 390,364 Purchasable tickets have

been reserved or PMA Supporters.

For urther details regarding PMAs, please

reer to Section 6.1.


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4.2 sAles PhAses

Sales or the 2014 FIFA World CupTM are divided

into the ollowing sales phases:

Sales Phase 1

(Random Selection Draw)

20 August 2013 to 10 October 2013

(First Come First Served)

5 November 2013 to 28 November 2013

Sales Phase 2

(Random Selection Draw)

8 December to 30 January 2014


26 February 2014 to 1 April 2014

Last Minute Sales Phase


15 April 2014 to 13 July 2014

T Ram scti draw sa Pri

During each o the two the Random Selection Draw

periods, all valid Ticket applications will have an

equal chance o successully obtaining Tickets. This

is regardless o whether the Ticket application was

received at the start o the sales period or at the

end o the request gathering process. Once the

sales period is closed, all Ticket applications or

oversubscribed products or matches are put into

an electronic Random Selection Draw to ensure

that all applicants have an equal chance o success.

Prior to the Random Selection Draw, it is necessary

or the FIFA Ticketing Centre to review all the

applications submitted to check or duplicate and

raudulent applications. Once these applications

have been removed, the process will begin.

In order to satisy the Category 4 requirements

specied under the General World CupTM Bill / Lei

Geral (Law No. 12.663/2012), the FIFA Ticketing

Centre will conduct a dedicated Random Selection

Draw or this category. The rst 300,000 Category

4 tickets within the initial Random Selection Draw

will only be oered to Elderly people, Students and

Bolsa Familia members on a priority basis. In this

Category 4 priority draw, FIFA will not grant any

tickets to mixed applications (i.e. Elderly, Students

and/ or Bolsa Familia members applying with

other persons).

The sole exception to this rule will be those

instances where an adult applies with students and/

or Bolsa Familia members that are minors (under

the age o 18). Ater the rst 300,000 Category 4

tickets have been oered to the Elderly, Students

and/or Bolsa Famiiay members in the Random

Selection Draw, any remaining Category 4 tickets

will be made available through a Random Selection

Draw to the public who are resident within Brazil.

The Random Selection Draw will be observed

by the Ministry o Sports in compliance with the

General World Cup Bill.

During the administration process, and once the

Random Selection Draw has taken place, all Ticket

applicants will be contacted and told whether

they have been successul, unsuccessul or

partially successul in the draw, thereby receiving

conrmation o whether they have been allocated

tickets or not. Customers will also be able to check

the status o their application online using their

Ticketing account at FIFA.com.

Firt Cm Firt sr Pri

During each o the First Come First Served

periods, all valid Ticket applications are processed

according to the order in which they are received,

and subject to availability. Once the Ticket

application has been processed, applicants will

receive an e-mail conrming the successul

purchase. Boleto customers will be sent additional

inormation relating to the Boleto payment process

once the Tickets have been allocated. Boletos are

normally issued the day ater a successul Ticket

transaction. Available Tickets within the First Come

First Served periods are normally those Tickets that

remain unsold rom initial sales phases, or Tickets

that have been released or redistribution by other

Customer Groups.

T lat Mit sa Pa

The Last Minute Sales Phase will commence on

the 15 April 2014, and run until the end o the event.

During the Last Minute Sales phase, Ticket orders

can be then made online via www.FIFA.com or

Over the Counter at the designated FIFA Venue

Ticketing Centres in each o the Host Cities.

Any previously remaining unsold Tickets or

released Tickets will be made available during

this sales phase.

August 2013 September 2013 October 2013 November 2013 December 2013 January 2014 February 2014 March 2014 April 2014 May 2014 June 2014 July 2014

2014 FIFA World Cup BrazilTM

Final Draw - 6 December 2013

Sales Phase (1) Sales Phase (2) Last Minute Sales Phase

Random Selection Draw8 Dec 2013 - 30 Jan 2014

First Come First Served26 Feb - 1 Apr 2014

Last Minute Sales15 Apr - 13 July 2014

Random Selection Draw20 Aug - 10 Oct 2013

FCFS5 Nov- 28 Nov2013

Random Selection Draw Period 1

20 Agt 2013 t 10 octbr 2013

This draw period will include all valid applications received

rom 20 August 2013 to 10 October 2013 (inclusive). For

oversubscribed matches, Ticket products and categories

shall be entered into Random Selection Draw(s). The

Random Selection Draw administration period will take

place rom the 11 October 2013 to 4 November 2013.

Successul, unsuccessul and partially successul customers

will be sent a notication o the results o the draw, or

will be able to check the status o their account online at

www.FIFA.com or through the IVR system. Customers will

be notied prior to the start o First Come First Served

Process.

First Come First Served Period 1

Frm 5 nmbr 2013 t 28 nmbr 2013

During this period, all valid applications are processed

according to the order in which they

are received and subject to availability.

Customers will receive an e-mail conrming the Tickets

that have been purchased. Boleto customers will be sent

additional inormation relating to the Boleto payment

process.

Random Selection Draw Period 2

8 dcmbr 2013 t 30 Jaary 2014

This draw period will include all valid applications received

rom 8 December 2013 to 30 January 2014 (inclusive). For

oversubscribed matches, Ticket products or categories

shall be entered into Random Selection Draw(s). The

Random Selection Draw administration period will take

place rom the 31 January 2014 to 25 February 2014.

Successul, unsuccessul and partially successul customers

will be sent a a notication o the results o the draw, or

will be able to check the status o their account online at

www.FIFA.com or through the IVR system. Customers will

be notied prior to the start o First Come First Served

Process.

First Come First Served Period 2

Frm 26 Fbrary 2014 t 1 Apri 2014

During this period, all valid applications are processed

according to the order in which they are received and

subject to availability. was received at the start o the sales

period or at the end o the sales period. Once the sales

period. Boleto customers will be provided with additional

inormation relating to the Boleto payment process.

Last Minute Sales Phase

Frm 15 Apri 2014 t 13 Jy 2014

During this period, all Tickets will be purchased in real time

and on a First Come First Served basis via the website

www.FIFA.com and via Over the Counter sales at Ticketing

locations across Brazil, subject to availability.

Ticket Application & Purchase4


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4.7 A noTIFICATIon MeThodsAll successul and partially successul Ticket

applicants, who apply or Tickets via the internet

at www.FIFA.com, will receive a conrmation

message by email, or SMS i an email address is not

available, advising them o the Tickets that they

have been successully awarded.

All unsuccessul Ticket applicants applying

online will also receive a message by email, or

SMS, advising that they have been unsuccessul

in their Ticket application. Applicants can also

check the status o their account at any time by

checking online at www.FIFA.com or through the

IVR system. With respect to customers in Brazil

who elect to transact via Boleto, the customer will

be issued a Boleto or the total amount o Tickets

that have been awarded and ull payment will need

to be made prior to the specied expiry date. I

payment is not made prior to the expiry date, the

order will be cancelled, thereore applicants paying

by Boleto should be encouraged to conrm that

they have received and paid or their Boleto,

and to check the status o their account online

at www.FIFA.com, or through the IVR system,

or to contact the FTC i they have any questions.

4.8 TICKeT dIsTRIBuTIonFor the 2014 FIFA World CupTM, all General

Public Tickets will be available or collection at

designated FIFA Venue Ticketing Centres in each

o the Host Cities, as well as at certain additional

collection points within those Host Cities. Further

details will be provided prior to the opening o

these locations in 2014.

4.3 PRovIsIon oF dATAData collected rom ticket applicants and all guests

(international or domestic) who apply to purchase

tickets will include:

Title

First Name

Middle Name

Full surname including Mothers maiden name

or Brazilians (as on ID)

Date o Birth

Nationality

ID

Passport or ID Number or international ans

Cadastro de pessoas sicas (CPF) and/or

Registro Geral (RG) or Brazilian residents

Country o Residence

In addition, the ticket applicant will need to

provide the ollowing contact details:

Home address

Cdigo de Endereamento Postal (CEP) or

Brazilian Residents, ZIP code or international

ans

Email address (not mandatory)

Mobile phone number

4.4 sAles ResTRICTIonsThe maximum number o Tickets that a ticket

applicant can apply or is our (4) tickets per match,

and must be o the same category or each match.

The Ticket applicant may apply or up to 7 matches;

however, applicants are unable to apply or Tickets

to 2 matches that take place on the same day.

Ticket applicants have the ability to apply or

individual Match Tickets, VSTs and TSTs but

must still abide by the sales restrictions.

4.5 PAYMenT MeThodsFor Residents o Brazil, it will be possible to

purchase Tickets via the ollowing payment

mechanisms:

VISA

Other accepted payment cards

Boleto

This will be available or customers that apply or

Tickets via the internet at www.FIFA.com

For International Customers, it will be possible

to purchase Tickets via the ollowing payment

mechanisms:

VISA

Other accepted payment cards

Bank Wire transer

Bank Wire Transers will only be accepted or

international customers that apply or Tickets

via the hard copy Ticket Application Form,

downloadable rom the Ticketing section on

www.FIFA.com.

During the Last Minute Sales Phase, at Over

the Counter locations in Brazil, cash (Brazilian

Reals) will be accepted or both Domestic and

International Customers.

4.6 noTIFICATIon PeRIodAll successul, partially successul and unsuccessul Ticket applications will be

sent a notication conrming the outcome o their ticket application, or can

always check the status o their account online at www.FIFA.com, or through

the IVR system.

sa Pa nticati Pri

Sales Phase 1 - Random Selection Draw Period Beore 5 November 2013

Sales Phase 1 First Come First Served Period Immediate Notication

Sales Phase 2 - Random Selection Draw Period Beore 26 February 2014

Sales Phase 2 First Come First Served Period Immediate Notication

Last Minute Sales Phase Immediate Notication

Ticket Application & Purchase4


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5.1 use oF TICKeTsEach 2014 FIFA World CupTM Ticket is an ofcial

document that provides evidence o the Ticket

holders permission to enter a stadium on match

day during opening hours. The GTCs describe the

terms and conditions that the customer needs to

respect when attending the 2014 FIFA World Cup

The GTCs are issued prior to sale through all ticket

sales channels and are available in a downloadable

ormat online in the ticketing section at

www.FIFA.com. The GTCs will be registered with

the Registry Title and Deed (Registro de Titulos eDocumentos) in good time prior to the event.

Furthermore, the GTCs are printed on every Ofcial

Ticket Conrmation, and on the backs o the

Tickets themselves (in the orm o an abridged

version containing the key inormation o the

GTCs). The contract between the Ticket holder

and FIFA Ticketing AG or 2014 FIFA World CupTM

Brazil Ticketing Ltda is established according to

the Ticket Sales Regulations and the GTCs as the

conditions or the use o the tickets.

5.2 TRAnsFeR oF TICKeTs

FIFAs policies allow ans to purchase tickets

or their own use and the use o their guests,

in order to provide air and equal access to all

ans at ofcial prices established by FIFA. For

the reasons described in detail in Section 7.1,

entitled Prohibition on Unauthorised Resales and

Cooperative Enorcement Activities, FIFA objects

to secondary market resellers buying and reselling

match tickets. Thereore, as one operational

measure intended to protect ans and the integrity

o FIFAs ticketing operation, there are limits on the

transer o tickets. Full details regarding the Ticket

Transer and Resale policy will be posted online.

5.3 sTAdIuM RulesThe Stadium Code o Conduct outlines in detail

certain saety and security measures and policies

and provides guidelines about what the FIFA World

CupTM authorities will expect in terms o behaviour

rom: (a) every person using a match Ticket, as well

as (b) every other person accessing the stadium

using an event accreditation or working purposes.

The Stadium Code o Conduct will be registered

with the Registry Title and Deed (Registro de

Titulos e Documentos) in good time prior to the

event. Furthermore, the Stadium Code o Conduct

is available in on www.FIFA.com and will also beposted at the stadiums on match days.

5.4 TICKeTInG sAles ReGulATIonsThe Ticketing Sales Regulations outline the rules

and procedures required during the process o

applying or and purchasing tickets. It reects all

o the payment and other conditions that potential

customers must be aware o, and also accept, with

the submission o their application.

Ticket Terms & Conditions5

21



12/15

23


The supply o Second Round Tickets rom the PMA

ticket quota is conditional upon participation by

the PMA at each o the applicable Second Round

Matches. PMAs are oered a xed number o

tickets which represent eight percent (8%) o the

average number o Purchasable Tickets or all o

the stadiums involved at each stage o the Second

Round.

Ticket Applicants will qualiy as a PMA Supporter i

they satisy the requirements established by a PMA

or qualication as a PMA Supporter; which mustinclude at least one o the ollowing criteria:

I they have the nationality o the respective

country o the PMA

I they are resident o the respective country

o the PMA

I they are a member o the ofcial PMA

Supporters club or a member o a ticket

allocation group designated by the PMA and

approved by FIFA.

Football ans who qualiy as PMA Supporters

will have the ability to access those tickets that

have been made available to their PMA by FIFA

(or will be able to access the general public

ticket allocation). The FTO will work closely with

those PMAs that have a Supporters Club, and/or

delity programme, in order to ensure that PMA

Supporters will be awarded tickets in accordance

with FIFAs Ticketing Policy, and the existing

membership rules that apply or each o the PMA

Supporters Clubs.

Tickets will become available or the PMASupporters on 8 December 2013 two days ater

the 2014 FIFA World Cup Final Draw.

PMA Supporters Ticket Product & Prices

The PMAs and their Supporters will have access to

the ollowing two kinds o Ticket Products:

Team Specic Tickets: Team Specic Tickets are

tickets available or the 3 Group Matches played

by the PMA (i.e. 3 matches between matches

1 and 48).

Conditional Team Specic Tickets: These are

tickets available or the 4 knockout stage matches

(one Round o 16, one Quarter-Final, one Semi-

Final and the 3rd Place Match or the Final)

that could potentially be played by the PMA

(i.e. 4 matches between matches 49 and 64).

All Conditional Team Specic Tickets are

conditional upon the PMA qualiying and

progressing throughout the event. Once the

PMA is eliminated, the Conditional Team Specic

Ticket holders will be reunded the ace value o

the Ticket minus an Administration ee ($10 per

customer / guest up to a maximum o $40).

Conditional Team Specifc Tickets

(Prices in US Dollars)

Ticket Allocation Groups (TAGs)

Tickets rom within the PMA Supporters Ticket

Allocation can be provided by FIFA to various

groups identied by each respective PMA as

priority groups. A group will qualiy as a PMA

Ticket Allocation Group i it satises ALL o the

ollowing criteria:

The individuals within the Group must be

identiable

The group must be a Football related entity

The group cannot be a commercial or

corporate entity

The individuals within the group agree to

be bound by the household restrictions

The group must be validated by FIFA

Once the respective PMA has provided the details

o each o the PMA Ticket Allocation Groups to the

FTO, their acceptance as a PMA Allocation Group

will then be subject to FIFA validation.

MATCh CAT 1 CAT 2 CAT 3 dAT

Opening Match (No 1) $495 $330 $220 $220

Group Matches (No 2 to 48) $175 $135 $90 $90

Round o 16 (No 49 to 56) $242 $182 $121 $121

Quarter Finals (No 57 to 60) $363 $242 $182 $182

Semi F inals (No 61 & 62) $726 $484 $303 $303

3rd / 4th Place Match (No 63) $363 $242 $182 $182

The Final (No 64) $1,089 $726 $484 $484

6.1 PARTICIPATInG MeMBeRsAssoCIATIon

Ater the success o FIFAs Ticket sales distribution

strategy that was implemented or the 2010 FIFA

World Cup, the Participating Member Associations

(PMAs) Ticketing Programme or the 2014 FIFA

World Cup will ollow the same principles.

FIFA has allocated to the PMAs the ollowing

Ticket Allocations:

Football Family Ticket allocation

PMA Supporters

(including Ticket Allocation Groups)

The FIFA Ticketing Ofce (FTO) will manage the

entire Ticket sales and distribution process or

the PMAs and its Supporters, including Ticket

application, conrmation, payment and delivery.

For the 2014 FIFA World Cup, a total o 509,000

Purchasable Tickets have been reserved or the

PMA Football Family, the PMA Ticket Allocation

Groups and the PMA Supporters.

Football Family Allocation

The tickets or the PMA Football Family will not

be managed through the new ticket sales and

distribution system, thus allowing each PMA

to determine the allocation and distribution

arrangements o these tickets to its ofcials and

guests. Each PMA is entitled to receive, per match

played 700 Football Family Tickets (500 tickets

in Category 1, 100 tickets in Category 2 and

100 tickets in Category 3).

PMA Supporters and TAGs

Ticket AllocationThe Ticket sales and distribution system to PMA

Supporters will be based on the provision o

a standard model Ticketing website branded

according to the corporate image o each o

the 32 PMAs.

The number o tickets that will be oered to each

PMAs Supporters or its 3 Group Matches is eight

per cent (8%) o the purchasable quota in the

respective stadiums where their matches will be

played. The PMA ticket quota will be split between

Categories 1, 2, 3 and wheelchairs. (Brazilian

supporters will also have access to mobility

impaired and obese seats).

Ticket Programmes6


2


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6.2 TICKeT Fund

The Ticket Fund, rst introduced or the 2010 FIFA

World Cup South AricaTM and again or the 2014

FIFA World CupTM, will consist o category 4 tickets

that will be distributed exclusively to residents o

Brazil on a complimentary basis. The Ticket Fund

project orms part o FIFAs social responsibility

initiative.

As part o the overall ticketing operations, a

signicant number o Category 4 tickets will be

allocated by FIFA to the Ticket Fund project. The

Ticket Fund will consist o a certain number o

tickets or all matches, rom the Opening Match tothe Final.

The Ticket Fund is a joint initiative by FIFA and the

FIFA Partners to provide an opportunity to enable

people to experience the FIFA World Cup that

may otherwise be unable to do so through various

special initiatives.

6.3 hosPITAlITY PRoGRAMMe

The exclusive hospitality designed or the 2014

FIFA World CupTM will give customers rom every

corner o the globe an experience which combines

superb hospitality and international top-ight

ootball in Brazil and its iconic host cities.

The FIFA Hospitality Programme oers clients

premium tickets bundled together with a wide

range o services such as access to hospitality

acilities at the stadiums (including private suites

and lounges, and marquee tents), gourmet

catering, preerential parking, entertainment

and gits.

MATCH Hospitality, appointed by FIFA as the

worldwide exclusive rights holder o the FIFA

Hospitality Programme, provides a select variety o

hospitality products meticulously designed to oer

a choice o bespoke experiences at the biggest

sporting show in the world.

There are three Categories: Luxury, Business and

Leisure which include a total o ve products. Each

product oers distinct characteristics to meet

personal preerences, business needs and budget.

MATCH Hospitality has created a global networko Sales Agents, each appointed in a specic

territory (or territories), to market and sell the

FIFA Hospitality Programme on its behal. Contact

details o the respective agents and comprehensive

inormation on the various products are available

in the Hospitality section on FIFA.com at

www.FIFA.com/hospitality.

Please note that only FIFAs exclusive ofcial

hospitality rights holder, MATCH Hospitality, is

authorised to sell ticket-inclusive hospitality

packages and only FIFAs commercial afliates are

authorised to conduct any ticketing promotions.

For a ull list o companies authorised to conduct

prize competitions and other promotional activities

in which ans have the chance to receive a ticket,

please check the Marketing-Afliates on FIFA.com

at www.a.com/worldcup/organisation/partners/

Ticket Programmes6

Qaicati Pri

Time rame during which the 32 teams who will

compete are identied. It is expected that most o

the 2014 FIFA World Cup Qualier Matches will

nish between August and November 2013.

Tickt Appicati Gatrig sa Pa

Immediately ollowing the Final Draw, ticket

applications will be accepted through the

dedicated PMA Supporter website established by

the FTO. This phase will take place between 08

December 2013 and 07 February 2014.

During this time:

PMAswillapplyfortheirFootballFamilyTickets.

PMAswillsubmitforconsiderationtheirTicket

Allocation Groups and will allocate quotas to

them.

PMASupporterswillapplyfortheirtickets

through their PMA Ticketing website, which is

managed directly by the FTO on behal o FIFA.

All ticket requests submitted will be accepted and

will remain in pending status.

Ram scti draw r PMA spprtr

Appicati

A Random Selection Draw will take place

immediately ollowing the closure o the Sales

Phase or those matches which are over-

subscribed.

Crmati a Paymt

All successul PMA Supporters will be notied o

the outcome o the Random Selection Draw in mid-

February. Payment will be taken pursuant to the

applicable Sales Regulations.

PMAs Sales Phases and Milestones

The standard PMA Ticketing timeline contains the ollowing phases and milestones:

August 2013

September 2013

October 2013

November 2013

December 2013

January 2014

February 2014

March 2014

April 2014

May 2014

June 2014

July 2014

2014 FIFAWorld CupBrazilTM

Final Draw6 Dec 2013

12 June -13 July 2014

QualificationPeriod

Ticket

Application

Gathering

Sales Phase8 Dec 2013 -

7 Feb 2014

Confirmation& Payment

RandomSelectionDrawfor PMA

Supporters

Applications


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According to the legal ramework in Brazil, the

resale o sporting event tickets, at a price superior

to the one indicated on the ticket, is prohibited

by article 41-F o Law No. 10,671/2003 (the Fan

Statute). Article 41-G o the Fan Statute considers

it a crime to supply, deviate or acilitate the

distribution o tickets or sale at a price superior

to the one indicated on the ticket. In addition,

according to article 16 o the FIFA World Cup TM

General Law, anyone who sells, oers, exposes

or sale, negotiates, deviates or transers tickets to

the 2014 FIFA World Cup BrazilTM or uses tickets to

the 2014 FIFA World Cup BrazilTM or advertising,

sales or promotional purposes, as competition or

sweepstakes prizes or uses the ticket availability or

advertisement or these purposes is subject to civil

sanctions and criminal penalties.

FIFA will cooperate with Brazilian and other

governmental authorities to combat the dangers

to consumers that arise out o the unauthorised

sales o tickets to the 2014 FIFA World Cup

BrazilTM, and FIFA encourages consumers to report

the unauthorized resellers to their local police

and/or consumer protection authorities. FIFA

has appointed MATCH Services as its agent to

manage its ticketing enorcement eorts. Working

together with the appropriate Brazilian and other

governmental authorities and MATCH Services,

FIFA seeks to minimise the ollowing types o harm

to consumers:

Consumers paying signicantly higher

than the ofcial prices or tickets

Fraud

Non-delivery

Mis-description

These types o consumer harms are exacerbated

by the signicant number o unauthorised resellers

who transact online. For some ans, who are truly

passionate and determined to buy tickets, the lure

o colourul, well-designed websites, developed by

companies that are: (a) in the business o reselling

tickets to other events (which they may have the

legal right to resell), (b) oer reunds i they ail

to deliver tickets, and (c) seem to have legitimate

businesses, is just too hard to resist. Consumers

should be aware that the only sources o legitimate

tickets are identied online on www.FIFA.com

FIFA recognizes that Ticket Purchasers and their

guests circumstances may change over time.

Thereore, FIFA has an ofcial Ticket Transer and

Resale platorm online through www.FIFA.com.

The Ticket Transer element o the platorm allows

Ticket Purchasers to submit changes regarding

the identities o their guests, in order to provide

accurate data regarding substitute guests. The

Ticket Resale element o the platorm allows

Ticket Purchasers to seek the potential resale o

their tickets through www.FIFA.com. There is no

guaranty that a Ticket submitted or resale will

actually be resold. But i it is, the transaction will

allow the Ticket to be legitimately acquired by a

new Ticket Purchaser or the ofcial price, and the

original Ticket Purchaser will receive the amount

originally paid by him or her (less a small ee).

7.1 PRohIBITIon on unAuThoRIsed ResAlesAnd CooPeRATIve enFoRCeMenT ACTIvITIes

Regulations77

CeP - Cig eramt Pta

Reers to a persons post code / zip code in Brazil

CPF - Caatr Pa Fiica

Reers to a persons number on the Natural

Persons Register, whereby the generated number

is attributed by the Brazilian revenue Agency or

Brazilians and residents who pay taxes

FIFA Ticktig AG

Reers to the entity responsible or the eective

implementation o all Ticketing Policies and

directives rom the Organising Committee or theFIFA Conederations Cup and the FIFA World CupTM

and FIFA Ticketing Sub-Committee in relation to

the Competitions

FTC FIFA Ticktig Ctr

Reers to the entity operated by MATCH Services

AG and responsible or handling the ticketing

requirements o the Domestic and International

General Public

FTo FIFA Ticktig ofc

Reers to the entity operated by MATCH Services

AG and responsible or handling the ticketing

requirements o the FIFA and LOC Ticketing

Constituent Groups

FIFA Ticktig Brai

(2014 FWC va Igr lta)

Reers to the entity responsible or sales o Tickets

to individuals

FvTC FIFA v Ticktig Ctr

Reers to the Ticketing Centres that will be

available in each o the 12 host cities

IvR Itracti vic Rp sric

Reers to an automated response / inormation

service that allows customers to contact to receive

an update on their application status

PMA Participatig Mmbr Aciati

Reers to the 32 FIFA Member Associations taking

part in the Competition

RG - Rgitr Gra

Reers to Brazilian residents identication number

dAT diab Acc Tickt

Reers to tickets or Customers that have special

requirements, with particular reerence to

Disabilities

TsT Tam spcic Tickt sri

Reers to strips o tickets to attend matches played

by a certain team

vsT v spcic Tickt sri

Reers to strips o tickets to attend specic

matches within a venue (or more details reer

to the table on page 10

9.1 CusToMeR seRvICes

For more inormation, customers can contact the

FIFA Ticketing Centre as per section 2.7 within this

brochure.

9.2 MedIA enQuIRIes

For any media queries, please contact FIFA by the

ollowing methods:

FIFA Mia dpartmt

Enquiries: [email protected]

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General Informationon Ticketing

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Glossary of Key Terms8


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Fwc2014 Ticket Media Info Eng Neutral

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