Future-Proof Your Skills – Build your Emotional …...things you know about me. Blindspots Things...

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Future-Proof Your Skills – Build your Emotional Intelligence with Liz Lugt

Transcript of Future-Proof Your Skills – Build your Emotional …...things you know about me. Blindspots Things...

Page 1: Future-Proof Your Skills – Build your Emotional …...things you know about me. Blindspots Things I don’t know and things you know about me. Undisclosed Things I know and things

© Movation 2015© Movation 2015

Future-Proof Your Skills –Build your Emotional Intelligence

with Liz Lugt

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Emotional Intelligence (EQ)

What is it?

© Liz Lugt 2019

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Definition

The ability to identify and understand emotions and then using this

understanding to manage yourself and your relationships effectively.

© Liz Lugt 2019

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How it works

Rational thinking

Stimulus enters brain here

Limbic system (emotions)

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EQ

EQ vs IQ vs Personality

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Key components

1.Self -Awareness

2.Self -Management

3.Social Awareness

4.Relationship Management

EQ

Personal Competence

Social Competence

What I see What I do

© Liz Lugt 2019

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Why bother?

2 x (IQ + Hard Skills) = success

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Why bother?

© Liz Lugt 2019

58% of performance

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Why bother?

90% of top performers

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Why bother?

Artificial Intelligence

© Liz Lugt 2019

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Poll

EQ is a fixed trait or

EQ is a learned skill

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Growth Mindset

© Liz Lugt 2019

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Application 1

See handout

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The change process

Self-Awareness

Responsibility Action Accountability Change

© Liz Lugt 2019

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Improving EQ

People improve their EQ most when they:

1. Have a strong motivation to learn or change.

2. Practice new behaviours consistently.3. Seek feedback on their own behaviour.

© Liz Lugt 2019

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Strategies for improving your EQ

1. Feedback

© Liz Lugt 2019

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Self-awareness (adapted from Johari Window)

Out in the open

Things I know and things you know

about me.

Blindspots

Things I don’t know and things you know

about me.

Undisclosed

Things I know and things you don’t know about me.

Untapped potential

Things neither of us know about me.

1. Receive feedback

3. Share2. Try new

things

4. Try new things

Reduces untapped potential

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Receiving feedback

1. Foster a growth mindset. 2. Ask for it.3. Clarify what the giver means.4. Look for the kernel of truth.5. Ask for suggested solutions.6. Respond vs react.

© Liz Lugt 2019

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Application 2

See handout

© Liz Lugt 2019

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Strategies for improving your EQ

2. Behavioural profiling

© Liz Lugt 2019

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Everything DiSC®

© John Wiley & Sons, Inc 2018

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People reading

• Not for labelling, but understanding.• No good or bad styles.• All have strengths and limitations.• Everyone is a blend. • Observe behaviour.

© Liz Lugt 2019

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Exercise

Plot yourself

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People reading step 1

1.

© Liz Lugt 2019

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People reading step 2

2.

© Liz Lugt 2019

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People reading method

3.

People reading step 3

© Liz Lugt 2019

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People reading round 6Celebrities

D

S

i

C

© Liz Lugt 2019

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Exercise

Plot someone you work with

© Liz Lugt 2019

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People reading step 1

1.

© Liz Lugt 2019

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People reading step 2

2.

© Liz Lugt 2019

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People reading method

3.

People reading step 3

© Liz Lugt 2019

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Application 3

© Liz Lugt 2019

See handout

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Strategies for improving your EQ

3. Eliminate assumptions

© Liz Lugt 2019

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Eliminating assumptions

1. Suspend judgement – “I wonder what led them to that conclusion?”

2. Behavioural profile differences?3. Stick to the facts - “I noticed that ‘FACT’, help

me understand…”4. Behaviour not personality5. “The story going through my head is…”6. Practice listening skills

© Liz Lugt 2019

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Application 4

© Liz Lugt 2019

See handout

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Summary

What have you learnt?

© Liz Lugt 2019

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Next steps

1. Recommended reading:• ‘Working with Emotional

Intelligence’ by Daniel Goleman• ‘Dare to Lead’ by Brene Brown

2. Take the ‘Everything DiSC®’ assessment

3. Find a mentor

© Liz Lugt 2019

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Application 5

© Liz Lugt 2019

See handout

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Maya Angelo

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

© Liz Lugt 2019

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For:• Organisational culture• Leadership development• Teamwork

Contact:• [email protected][email protected]

Contact

© Liz Lugt 2019