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Macalin Soojeede [Pick the date]
Fundamental
of Nursing First Edition
Author: Dr. M. I. A. Soojeede”
Bsc. Veterinary Medicine & Animal Husbandary
Bsc. Public Health
Master of HSM at KU
Year -2014
LECTURE NOTE
M. I. A. SOOJEEDE
II
Dr-Mohamed Ibrahim Abdi “Soojeede”
Master of Health service management at KU
III
Dr-Mohamed Ibrahim Abdi “Soojeede”
Master of Health service management at KU
FUNDAMENTAL OF NURSING (TEXTBOOK OF INTRODUCTION TO FUNDAMENTAL OF NURSING)
TO MY DEAR MOM;
FATIMO DAHIR ALASOW
WITH LOVE AND APPRECIATION FOR HER PATIENCE
TO GREW UP AND SUPPORT OVER THE ALL MY LIFE
Dr-Mohamed Ibrahim Abdi (Soojeede)
- Master of HSM at KU
- Batch Public Health
- Batch Veterinary Medicine & Animal Husbandry
Hope University _ Midwifery
Mogadishu - campus
Hope-University. Faculty of Clinical Midwifery, Subject: Fundamental of Nurse
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PERFACE
This is a lecture note which contains the latest evidence-based
Knowledge to help you to prepare for success in today's competitive
nursing field. Learn this fundamental of Nursing With practical, fully
integrated study support, this edition makes it easier and builds the
understanding and clinical reasoning of the individual nurses.
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TABLE OF CONTENTS
PERFACE ................................................................................................................. IV
CHAPTER ONE ......................................................................................................... 1
CONCEPT OF NURSING AND ITS PROFESSIONS ................................................ 1
CHAPTER TWO ....................................................................................................... 11
HEALTH AND ILLNESS ......................................................................................... 11
CHAPTER THREE .................................................................................................. 16
NURSING PROCESS ............................................................................................... 16
CHAPTER FOUR .................................................................................................... 30
COMMUNICATION SKILLS ON NURSING TO PATIENT RELATIONSHIPS... 30
CHAPTER FIVE ....................................................................................................... 41
BASIC NURSING SKILLS ....................................................................................... 41
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CHAPTER ONE
CONCEPT OF NURSING AND ITS
PROFESSIONS
Introduction: Definition
Nursing originated from Latin word nutrix-meaning “to nourish”. Therefore the
definition of nurse and nursing are based on this word.
Nurse is an art and science where knowledge and skills are applied to provide
health)
“Nursing is the protection, promotion of health and ability, prevention of illness
and injury. But the work of the nurse is beyond patient care today
Nurse is a care
Nurse is a person who assists (care, helping) a sick people.
Nurse is a person meeting a patient immediate needs.
Nurse is a science
Science is the:
Observation
Identification
Description
Experimental investigations, and
Explanation of phenomena.
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Nurse is an art.
Art is the application of knowledge and skills to bring about desired results. Art
therefore is an individualized action.
Nursing was an art at the beginning. It evolved from the familial roles of
development and care taking.
History of Nurse
The history of nurse follows three different generations which are.
1. Colonization time
i. physician not required to license
2. Industrialization time
i. risk factors increased
b. School of nursing started, opened by Dr-joseph in 1836.
3. influence of world war
Criminal war occurred.
Florance Nightingate
Florace Nightingate she is an England woman, she was born in 1820. She stared
nursing school in London in 1860, she opened this school in Italy in 1873, she died
in 1910.
The First World War 1914 up to 1918 the school participate to dimension the
soldier death; it was estimated 42.7% of soldier mortality rate.
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She played a big role in the Crimean war, she restored health through provision of
good ventilation, sanitation and nutrition thus minimizing infection causing agents,
gangrene and lowered mortality rate
In 1903 Nursing is recognized professional
Goals of nurse
1. Maintenance of health
Nurse work in many settings (hospitals, nursing home and clinics and etc.)
where the goal of health care is the maintenance of health.
2. Promotion of wellness/health
Wellness is state of human functioning that may defined as the achievement of
one’s maximum attainable possible.
3. Restoration of health e.g. “mental illness
Nurse who work in hospitals and clinics spends most of their time working to
restore the health of patient
4. Prevention of illness
The objectives of illness prevention activities are to reduce the risk of illness to
promote good health ways.
5. Facilitate coping
The nurse also facilitate client and family managing with changed functions life
disaster and death.
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6. Care of dying
To provide care for dying patient because care and the restoration of health are
always not possible
Major factors for evolution of Nursing
1. Industrial revolution
2. War
3. Nursing shortage
4. Increasing costs of health care
5. Emerging new knowledge
Nurse related words
Health: WHO defined as “a state of complete physical, mental, and social well
being and not the mere absence of disease or infirmity.”
Disease is the existence of some pathology or abnormality of the body, which is
capable of detection using, accepted investigation methods.
Sickness is a state of social dysfunction: a role that an individual assumes when ill
Vital signs: Signs of life (e.g., temperature, pulse rate, respiration rate, blood
pressure).
Specimen: A small amount of body excretion or body fluid that is sent to a
laboratory for examination.
Standard precaution: precautions designed for the care of all clients regardless of
diagnosis or infection status.
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Purposes of Nursing Care
Nurses provide care to achieve the Purpose of the nurses such as.
Health promotion
Illness prevention
Health restoration
Ends of life care
Roles and functions of Nurses
Traditionally, the role of the nurse was to provide care and comfort as they carried
out specific nursing functions on patients.
Due to advancements in technology and modernization, the roles of the nurse have
expanded to include importance on health promotion, illness prevention, as well as
concern for the client as a whole. Today, Nurses’ roles and functions include:
Care giver
Communicator
Teacher
Counselor
Decision making
Leader/ manage
Comforter
Rehabilitator:
Protection/advocacy
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Care giving
This remains the primary role of nurses in most agencies. The provision of care to
clients combines both the art and science of nursing in meeting the physical,
emotional, intellectual and nonphysical needs of the patient.
As care givers nurses help the client to restore health through the healing process.
Communication
The role of communication is central to other nursing roles. The quality of
communication is a critical factor in meeting the needs of the client, without
effective communication, nursing care is ineffective. You need effective communication skills to deliver good therapeutic information
and for interpersonal/professional relations.
Teaching/Education
As an educator, a nurse explains to client’s concepts and facts about their health,
demonstrates procedures such as self care activities and determines that the client
understands, reinforces learning or client behavior and evaluates progress in
learning.
Teaching may be unplanned and informal (e.g. responding to questions during
casual conversations)
May be planned or simple formal ( .e.g. teaching diet plan for diabetic client, or
scholars in the profession and relevant disciplines).
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Counseling
This concerns the use of therapeutic interpersonal communication skills to provide
information, make appropriate referrals and facilitate the client problem solving
and decision making.
Decision making
To provide effective care, the nurse uses decision making skills, throughout the
nursing process
Before undertaking any nursing intervention, she / he plan the action by deciding
the best approach for each client using decision making skills.
Leadership/management
Nurse Managers coordinate the activities of other members of the team, such as
fellow nurses, physicians, or physiotherapists, etc. when managing clients’ needs.
Nurse’s managers also direct their subordinates in performance of quality nursing
care.
As managers, nurses coordinate and delegate care responsibilities and supervise
other healthcare workers.
Comforting
The role of comforting, caring for the client as a person, is a traditional and
historical one in nursing and has continued to be important as nurses have assumed
new roles.
Because nursing care must be directed to the whole person rather than simply the
body, comfort and emotional support often help give the client strength to recover.
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Rehabilitation
This is the process by which the individual returns to maximum levels of
functioning after illness, accidents or other disabling events.
The nurse helps them to adapt as fully as possible by using knowledge and skills in
many concepts they have learnt.
Protection/advocacy
The protection of human or legal rights and securing of care for all clients based on
the belief that clients have RIGHTS to make informed decisions about their own
health and lives is usually done by Nurses.
As a protector the nurse helps to maintain safe environment for clients and takes
steps to prevent injury and protect the client from possible adverse effect of
diagnostic or treatment measures, e.g. confirming that a client does not have an
allergy to medication
As an advocator, the nurse protects the patients human and legal rights and
provides assistance in asserting those rights of the needs that arise e.g. providing
additional information to accept treatment.
Career of nurse’s professions
Clinical Nurse Practitioner (CNP)
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Clinical Nurse practitioner is a nurse who working different healthy care setting.
A clinical Nurse has advanced degree of expertise and is considered the pillar in a
specialized area of nursing.
Carries direct client care, consultation, prescription, teaching clients, families and
staff and conducts research.
Nurse Midwife
Nurse Midwife is a nurse provides prenatal and postnatal care. This nurse qualifies
to serve in maternal and child health and is well informed in issues of obstetrics
and gynecology.
Nurse Researcher
Nurse Researcher is a nurse who carries out research in nurse field. The nurse
here carries out research in many areas and can teach other nurses research or is
consulted to do so.
Nurse anesthetist
Nurse anesthetist is nurse who participate operation by providing anasethesia
evaluate and monitoring. Carries out preoperative visits/ assessments, administers
and monitors anesthesia during surgery and evaluates post operative clients.
Nurse Educator
Nurse Educator is a nurse who is qualified to teach nurse knowledge and clinical
skills. May have a degree or diploma and teaches in educational or clinical
settings-theoretical knowledge and practical skills.
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Nurse recoder
Nurse Educator is a nurse who record documents and files used by nurse,
Others:
General Nurse, Nurse administrator/ manager, etc
Nursing cadres (groups)
Enrolled (certificate holder)
Registered Nurse/Midwife/comprehensive (Diploma holder)
Nurses with first degree- comprehensive
Nurses with masters
Nurses with PhD
NB: Nursing aids do not fall in the above categories as they are not professionals.
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CHAPTER TWO
HEALTH AND ILLNESS
DEFINITIONS OF HEALTH STATES
• Health: a state of complete physical, mental, and social well being, not
merely the absence of disease
• Illness: the unique response of a person to a disease
• Wellness: an active state, oriented toward maximizing the potential of
the individual
• Disease: a pathological change in structure and function of the body
Human Dimensions of Health
Physical
Intellectual
Emotional
Sociocultural
Spiritual
Environmental aspects
The Human Dimensions Composing the Whole Person
Acute Illness
• Generally has a rapid onset of symptoms and lasts only a relatively short
time, Examples: appendicitis, pneumonia, diarrhea, common cold
Chronic Illness
• A broad term that encompasses many different physical and mental
alterations. Examples: diabetes mellitus, lung disease, arthritis, lupus
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Characteristics of a Chronic Illness
It is a permanent change
It causes, or is caused by, irreversible alterations in normal anatomy and
physiology
It requires special patient education for rehabilitation
It requires a long period of care or support
Stages of Illness Behavior
• Experiencing symptoms
• Assuming the sick role
• Assuming a dependent role
• Achieving recovery and rehabilitation
Models of Health and Illness
• The agent-host-environment model
• The health–illness continuum
• The high-level wellness model
• The health belief model
• The health promotion model
Agent-Host-Environment Model (Leavell and Clark)
• Examines the causes of disease in an individual
• Agent, host, and environment interact in ways that create risk factors
• Understanding the risk factors is important for the promotion and
maintenance of health
• The host reaction is influenced by family history, age, and health habits
• The environment includes physical, social, biologic, and cultural factors
• Each of the agent-host-environment factors affects and is affected by the
others
• The Agent-Host-Environment Triangle
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The Health–Illness Continuum
• Measures a person’s level of health
• Views health as a constantly changing state with high-level wellness and
death on opposite sides of a continuum
• Illustrates the dynamic (ever-changing) state of health
• The Health–Illness Continuum
The High-Level Wellness Model (Dunn)
• Encourages the nurse to care for the total person
• Involves functioning to one’s maximum potential while maintaining
balance and a purposeful direction
• Regards wellness as an active state, oriented toward maximizing the
potential of the individual, regardless of his or her state of health
• Incorporates the processes of being, belonging, becoming, and befitting
The Health Belief Model (Rosenstock)
• Concerned with what people perceive to be true about themselves in
relation to their health
• Modifying factors for health include demographic, sociopsychological,
and structural variables
• Based on three components of individual perceptions of threat of a
disease
– Perceived susceptibility to a disease
– Perceived seriousness of a disease
– Perceived benefits of action
The Health Promotion Model (Pender)
• Illustrates the “multidimensional nature of persons interacting with their
environment as they pursue health”
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• Joins individual characteristics and experiences and behavior-specific
knowledge and beliefs, to motivate health-promoting behavior
• Personal, biologic, psychological, and sociocultural factors are
predicative of a certain health-related habit
• Health-related behavior is the outcome of the model and is directed
toward attaining positive health outcomes and experiences throughout the
lifespan
Factors Affecting Health Status, Beliefs, and Practices
• Risk factors for illness
• Factors in the human dimensions that influence health–illness status
• Beliefs and practice
• Basic human needs
• Self-concept
The Human Dimensions
• Physical dimension—genetic inheritance, age, developmental level, race,
and gender
• Emotional dimension—how the mind affects body function and responds
to body conditions
• Intellectual dimension—cognitive abilities, educational background, and
past experiences
• Environmental dimension—housing, sanitation, climate, pollution of air,
food, and water
• Sociocultural dimension—economic level, lifestyle, family, and culture
• Spiritual dimension—spiritual beliefs and values
Basic Human Needs
• Physiological needs
• Safety and security needs
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• Love and belonging needs
• Self-esteem needs
• Self-actualization needs
Factors That Influence a Person’s Self-Concept
• Past experiences
• Interpersonal interactions
• Physical and cultural influences
• Education
Levels of Preventive Care
Primary prevention—e.g., diet, exercise, immunizations
Secondary prevention—e.g., screenings, mammograms, family counseling
Tertiary prevention—e.g., medications, surgical treatment, rehabilitation
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CHAPTER THREE
NURSING PROCESS
WHAT IS THE “NURSING PROCESS”?
It is a systematic method that directs the nurse and patient in planning patient
care, and enables you to organize and deliver nursing care
It involves assessment (data collection), nursing diagnosis, planning,
implementation, and evaluation, The steps are interrelated and dependent on
the each by the preceding steps
It is used to identify, diagnose, and treat human responses to health and
illness. The process as a whole is cyclical, the steps being interrelated.
The Nursing Process
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Five Steps of the Nursing Process
Assessment – collection of patient data
Diagnosis – identifies patients strengths and potential problems
Planning – develop the specific holistic desired goals and nursing
interventions to assist the patient
Implementation – carry out the plan of care
Evaluation – determine the effectiveness of the plan of care
Nursing Assessment
The first phase of the nursing process that involve collecting,
organizing and analyzing information and data relating patient problem
called nursing assessment,
The problem of the patient can either
I. Actual problem means “what happing now”
II. Potential problem means “what could happen”
Assessment Activities
The types of data in assessing that make up the assessment are the following:
1. Source of data
2. Data collection
3. Data analysis
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Sources of data
It can be primary or secondary. The client is the primary source of data.
• Primary Source - Client or patient
• Secondary Source - Family members or other support persons, other
health professionals, records and reports, laboratory and diagnostic
analyses,
Data collection
Data collection is the process of compiling information about the client,
begins with the first client contact.
There are method of data collected which divided into three stages.
Observation,
Interviewing,
Physical examination.
Observation
Observation is the processing Gathering data using the senses
• Used to obtain vital signs of data:
• Temperature (37.8)
• Pulse rate (72)
• Respiration rate (18-20)
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• Blood pressure (120/80)
Interview
Interviewing is the process Planned for the communication or a conversation
with the patient with a purpose
• Used to:
• Identify problems of mutual concern
• Evaluate change
• Teach
• Provide support
• Provide counseling or therapy
Physical examination
Physical examination is a Systematic data-collection method Uses physical
examination methods
• Inspection,
• Auscultation,
• Palpation, and
• Percussion
Heart and lungs sounds
Skin temperature and moisture
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Muscle strength
Inspection
Inspection: Is visual examination of the client that is done in a methodical
and deliberate manner.
The client is observed first from a general point of view and then with
specific attention to detail.
Effective inspection requires adequate lighting and exposure of the body
parts being observed.
Palpation
Uses the sense of touch to assess texture, temperature, moisture, organ
location and size, vibrations and pulsations, swelling, masses, and tenderness.
Palpation requires a calm, gentle approach and is used systematically, with
light palpation preceding deep palpation and palpation of caring areas
performed last.
Percussion
Uses short, tapping strokes (plessor) or fingers on the surface of the skin to
create vibrations of underlying organs.
It is used for assessing the density of structures or determining the location
and the size of organs in the body.
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Auscultation
Involves listening to sounds in the body that are created by movement of air
or fluid. Using equipment which known as stethoscope
Areas most often auscultated include the lungs, heart, abdomen, and blood
vessels.
Data analysis
Data analysis: is to analyze and make intuition for their data collected the
patient.
Intuition: means Intuition plays a role in the nurse’s ability to analyze signs
rapidly, make clinical decisions, and implement nursing actions even though
assessment data may be incomplete or complete.
a) Data review “checking are data accurate and complete”.
b) Data interpretation “ what the actual and potential problems of the
patient are?
Types of data
- Subjective data also known as symptoms or covert cues include the client's
feeling and statement about his or her health problems
- Objective data also known as signs or overt cues, are observable and
measurable (quantitative) data that are obtained through observation, standard
assessment techniques performed during the physical examination, and
laboratory and diagnostic testing.
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Types of Assessments
a. Initial
b. Problem-Focused
c. Emergency
d. Time-lapsed
Types of assessments
Initial assessment: is performed within a specified time after admission to a
health care agency for the purpose of establishing a complete database for
problem identification, reference, and future comparison.
Problem-focused assessment : is an ongoing process integrated with nursing
care to determine the status of a specific problem identified in an earlier
assessment.
Emergency assessment: occurs during any physiologic or psychologic crisis
of the client to identify the life-threatening problems and to identify new or
overlooked problems.
Time-lapsed (expired) reassessment: occurs several months after the initial
assessment to compare the client’s current status to baseline data previously
obtained.
Assessment Activities
Collecting data
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Organizing data
Validating data
Documenting data
Collecting data is the process of gathering information about a client’s
health status.
Organizing data is categorizing data systematically using a specified format.
Validating data is the act of “double-checking” or verifying data to confirm
that it is accurate and factual.
Documenting is accurately and factually recording data.
Diagnosis
The second step in the nursing process where we describe the actual and
potential problems of the patient when diagnosing a patient there is format to
be followed which is PE
P=problem E= etiology
The goal of a nursing diagnosis is to identify actual and potential responses
NURSING DIAGNOSIS VS MEDICAL DIAGNOSIS
A medical diagnosis deals with disease or medical condition.
A nursing diagnosis deals with human response to actual or potential health
problems and life processes.
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Components of a nursing diagnosis:-
The components of a nursing diagnosis typically consist of three parts.
• Problem
• Etiology
• Defining characteristics
The first component is a problem statement or diagnostic label.
The second component of a two-part nursing diagnosis is the etiology. The
etiology is the related cause or contributor to the problem.
The third component consists of defining characteristics (collected data that
are also known as signs and symptoms, subjective and objective data, or
clinical manifestations).
Nursing Diagnosis
Types of Nursing Diagnosis
a. Actual
b. Risk
c. Wellness
d. Possible
Actual Diagnosis
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Problem present at the time of the assessment, it Describe a human response
to a health problem that is being manifested.
• Presence of associated signs and symptoms
• (ineffective breathing pattern)
Risk Diagnosis
Problem does not exist but Describes human responses to health conditions
that may develop in a vulnerable individual to disease.
Presence of risk factors
• (High risk for complication)
Wellness Diagnosis
Readiness for improvement, describes human responses to levels of wellness
in an individual, family, or community that have a readiness improvement.”
• (readiness for enhanced spiritual well-being or readiness for
enhanced family coping)
Possible Diagnosis
Is made when not enough evidence supports the presence of the problem but
the nurse thinks that is highly possible.
Requires more data to either support or to disprove it
• (possible social isolation)
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Planning
Is the third nursing process step, where the nurse prioritize nursing care
activities though the patient goals and nursing orders.
Patient goals = patient nursing care
Nursing order = what the nurse will do.
The nursing process includes the formulation of guidelines that establish the
proposed course of nursing action in the resolution of nursing diagnoses and
the development of the client’s plan of care.
Planning of nursing care
The planning of nursing care occurs in three phases:
Initial planning,
Ongoing planning, and
Discharge planning.
Each type of planning contributes to the coordination of the client’s
Initial planning involves development of beginning of care by the nurse who
performs the admission assessment and gathers the comprehensive admission
assessment data.
Ongoing planning involves continuous updating of the client’s plan of care.
Every nurse who cares for the client is involved in ongoing planning.
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Discharge planning involves critical anticipation and planning for the
client’s needs after discharge.
Critical elements of planning
There are four critical elements of planning which shown a below include:
I. Establishing priorities
II. Setting goals and developing expected outcomes (outcome
identification)
III. Planning nursing interventions (with collaboration and consultation as
needed)
IV. Documenting
Implementation “Doing”
This is the fourth step of nursing processes where the nurse carries out the set
of nursing care plan to achieve the goals or outcomes which can be in short
term care and long term care.
The implementing phase, provide the actual nursing activities and client
responses that are examined in the final phase, the evaluating phase.
To implement the care plan successfully, nurses need to have the following
skills.
i. Cognitive skills,
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ii. Interpersonal skills, and
iii. Technical skills.
The cognitive skills (intellectual skills) include problem solving, decision
making, critical thinking, and creativity.
Interpersonal skills are all of the activities, verbal and nonverbal, people use
when interacting directly with one another, this depends on the ability of the
nurse to communicate effectively with others. It is necessary for all nursing
activities, caring, comforting, advocating, referring, counseling, and
supporting others.
Technical skills are hands-on skills such as manipulating equipments, giving
injections and bandaging, moving lifting, and repositioning clients. These are
called procedures, tasks, or psychomotor skills.
Five processes of the implementing
Five processes of the Implementing are,
a. Reassessing the client
b. Determining the nurse’s need for assistance
c. Implementing nursing interventions
d. Supervising delegated care
e. Documenting nursing activities
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Evaluation
The evaluation is the fifth step of nursing processes where the nursing
evaluate and compares patient current status with the stated patient goals
where the goals achieved if not review the nursing.
It’s the judgment of the effectiveness of nursing care to meet client goals
based on the client’s behavioral responses.
Process of Evaluating Client Responses
Collecting data related to the desired outcomes
Comparing the data with outcomes
Relating nursing activities to outcomes
Drawing conclusions about problem status
Continuing, modifying, or terminating the nursing care plan.
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CHAPTER FOUR
COMMUNICATION SKILLS ON
NURSING TO PATIENT RELATIONSHIPS
DEFINITION OF COMMUNICATION
Communication is “an interaction between two or more persons that
involves the exchange of information between a sender and a
receiver”.
Communication is a complex process of sending and receiving
verbal and nonverbal messages.
The process of creating common understanding
The process of sharing information
It involves the expression of emotions, ideas, and thoughts through
verbal and non-verbal signals.
Communication and the Nursing process
Communication is one of the instruments of data collection and
implementation in the nursing process.
The steps of the nursing process can also be applied in the process of
communication.
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Purposes of communication
Information
Education
Persuasion
Entertainment
Types of Communication
People Communicate in a variety of ways.
Verbal
Non verbal
1. Verbal Communication
Verbal Communication-is an exchange of information using words and
includes both the spoken and the written word. Verbal communication
depends on language. Language is a prescribed way of using words so
that people can share information effectively. Both spoken and written
communication reveal a great deal about a person.
2. Non verbal communication
Non verbal communication-is the exchange of information without the
use of words. It is communication through gestures, facial expressions,
posture, body movement, voice tone, rate of speech, eye contact.
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It is generally accepted that non-verbal communication expresses more
of true meaning of a message than dose verbal communication.
Therefore nurses must be aware of both the verbal & non verbal
messages they send and receive from clients.
Non verbal is less conscious than verbal, requires systematic observation
and valid interpretation
A Communication Model
We have said that models add concreteness to a concept in addition to
having a form and utility of their own. The communication model
comprises six elements:
The source-encoder
The message
The channel
The receiver-decoder
Feedback
The sending and receiving of a message.
Sources
The thought, idea, or emotion conveyed. The source-encoder is a term
that describes one person who communicates with another. Our ability
to form, use and understand the messages we transmit is continually
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influenced by numerous factors, it include our communication skills, our
attitudes, our levels of knowledge, and our sociocultural system.
Message
Message can be the vocal mechanisms used in speech, skill used in
writing, and the use of gestures and other nonverbal behaviors is an
encoding ability, these are the communication model which is labeled
the message.
Channel
we must route the message across a channel. Because the cannel in the
model involves the senses of hearing, seeing, touching, smelling and
tasting, the sensory channel selected must be appropriate to the message
we wish to convey.
Receiver
The receiver-decoder is one of the last links in our communication
model. Behind this label is the person to whom the message is directed,
that other individual who as been influenced by the same factors of
communication.
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Feedback
Then the receiver provides some form of feedback, which allows us to
determine the success or failure of our communication efforts.
Influences on Communication
Age
Education
Emotions
Culture
Language
Attention
Surroundings
Communication Techniques in Nursing
A. Conversation skills
Control the tone of your voice so that you are conveying exactly what
you mean to say.
1. Be knowledgably about the topic of conversation and have
accurate information
2. Be flexible
3. Be clear and concise
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4. Avoid words that may be interpreted differently
5. Be truthful
6. Keep an open mind
7. Take advantage of available opportunities
B. Listening Skills- is a skill that involves both
Listening Skills- is a skill that involves both hearing and interpreting
what is said. It requires attention and concentration to sort out, evaluate,
and validate clues so that one understands the true meanings in what is
being said. Listening requires concentrating on the client and what is
being said.
Techniques to improve listening skills
When ever possible sit when communicating with a client
Be attentive but relaxed and take sufficient time so that the client
feels at ease during the conversation
If culturally appropriate maintain eye contact with the client
Think before responding to the client
Listen for themes in the client's comments.
Use of silence
The nurse can use silence appropriately by taking the time to wait for the
client to initiate or continue speaking.
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During period of silence, the nurse has the opportunity to observe the
clients verbal and non verbal messages simultaneously. Periods of
silence during communication
Listening and Observing
Listening and observing are two of the most valuable skills a nurse can
have. These two skills are used to gather the subjective and objective
data for the nursing assessment.
Active Listening
The process of hearing spoken words and noting nonverbal behavior,
active listening takes energy and concentration.
Factors that influence communication
1. Perceptions
2. Values
3. Background
4. Knowledge
5. Roles and relationships
6. Environmental setting
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Interviewing Techniques
Interview is a major tool in nursing for the collection of data during the
assessment step of the nursing process.
Purpose: to obtain accurate and thorough information
Techniques of interview
1. Open-ended question
2. Closed question
3. Validation question
4. Clarifying question
5. Reflective question
6. Sequencing question
7. Directing question
Nurse-Client Communication
Almost every nurse-client interaction should involve therapeutic
communication. Nurse-client communication is influenced by both the
nurse and the client.
Three Phases of Nurse-Client Communication
Introduction “ orientation”: Fairly short; expectations clarified;
mutual goals set
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Working: Major portion of the interaction; used to accomplish
goals outlined in introduction; feedback from client essential.
Termination: Nurse asks if client has questions; summarizing the
topic is another way to indicate closure.
Orientation Phase
Learn about the client and any concerns or needs
Roles are defined
Collect information
Establish goals
Clarify misunderstandings
Establish rapport
Working Phase
Client and nurse are ready to work toward reaching set goals
Client anxiety is reduced by the nurse’s nonjudgmental, supportive
approach
Client is able to respond and participate in plan of care
Termination Phase
Examine and evaluate relationship
Review goals and results
Say good-bye
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Factors affect nurse’s and client Communication
A nurse’s communication is affected by:
Past Experience
State of Health
Home Situation
Workload
Staff Relations
A client’s communication is affected by:
a) Social Factors
b) Religion
c) Family Situation
d) Level of Consciousness
e) Stage of Illness
f) Visual, Hearing and Speech Ability
g) Language Proficiency
Therapeutic Communication
An application of the process of communication to promote the well-
being of the client, Sometimes called effective communication, it is
purposeful and goal-oriented, creating a beneficial outcome for the
client.
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Therapeutic and social communication differ—therapeutic is client
centered and goal oriented; may share a personal experience to show
understanding for client’s situation
Goals of Therapeutic Communication
I. To obtain or provide information
II. To develop trust
III. To show caring
IV. To explore feelings
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CHAPTER FIVE
BASIC NURSING SKILLS VITAL SIGNS
Vital signs reflect the body’s physiologic status and provide information critical to
evaluating homeostatic balance.
The term “vital” is used because the information gathered is the clearest indicator
of overall health status. Vital sign Includes:
a) T (temperature),
b) PR (Pulse Rate),
c) RR (Respiratory Rate),
d) and BP (Blood Pressure)
Purposes:
• To obtain base line data about the patient condition
• To aid in diagnosing patient condition (diagnostic purpose)
Times to Assess Vital Signs
1. On admission – to obtain baseline date
2. When a client has a change in health status or reports symptoms such as chest
pain or fainting
3. According to a nursing or medical order
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4. Before and after the administration of certain medications that could affect RR
or BP
5. Before and after surgery to diagnostic the patient.
6. According to hospital /other health institution policy.
• Equipment's
Vital sign tray
Stethoscope
Sphygmomanometer
Thermometer (glasses, electronic a)
Second hand watch
Red and blue pen
Pencil;
Vital sign sheet
Cotton swab in bowel
Disposable gloves if available
Dirty pin dish
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Temperature
• Body temperature is the measurement of heat inside a person’s body (core
temperature); it is the balance between heat produced and heat lost. Normal
Temperature Range For Adults.
• Oral - 97.6 - 99.6 F (Fahrenheit) or 36.5 -37.5 C (Celsius)
• Rectal - 98.6 - 100.6 F or 37.0 - 38.1 C
• Axillary(armpit)- 96.6- 98.6F or 36.0- 37.0C
There are Two Kinds of Body Temperature
1. Core Temperature
Is the Temperature of the deep tissues of the body, such as the cranium, thorax,
abdominal cavity, etc. Remains relatively constant. is the Temperature that we
measure with thermometer
2. Surface Temperature:
• The temperature of the skin, the subcutaneous tissue and fat.
Alterations in Body Temperature
Normal body temperature is 37 °C or 98.6°F (Average) the range is 36-38°c (96.8
– 100°F)
Pyrexia: a body temperature above the normal ranges 38°c – 41°c (100.4 – 105.8
F)
Hyper pyrexia: a very high fever, such as 41°C > 42°c leads to death.
Hypothermia: – body temperature between 34°c – 35°c, < 34°c is death.
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Factors Affecting Temperature
Exercise
Age
Hormones
Medications
Infection
Emotions
Clothing
Environmental temperature/air movement
Measuring Body Temperature
Sites to Measure Temperature: Most common are:
• Oral
• Rectal
• Axillary
• Tympanic
Thermometer: is an instrument used to measure body temperature. Also divided
as mercury, digital and electronic types.
In developed countries, mercury type thermometers are no more use in hospital
setup but in our setting still very important.
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Axillary
Procedure
I. Shake thermometer
II. Wash hands
III. Make sure that the client’s axilla is dry, If it is moist, dry it gently before
inserting the thermometer.
IV. After placing the bulb of the thermometer in to the axilla, bring the client’s
arm down against the body as tightly as possible.
V. Hold the glass thermometer in the place for 8 to 10 minutes. Hold the
electronic thermometer in place until the reading registers directly.
VI. Remove and read the thermometer. Dispose of the equipment properly.
Wash hands
VII. Record the reading
N.B. The axillary method is safest and most noninvasive.
Oral
Procedure
Explain the procedure to the patient
Wash hands and necessary equipment and bring to the patient bedside.
Position the person comfortably and request the patient to open the mouth;
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Hold the thermometer firmly with the thumb and fore finger; shake it with
strong wrist movements until the mercury line falls to at least 35 oc .
Place the bulb of the thermometer well under the client’s tongue. Instruct the
client to close the lips (not the teeth) around the bulb. Ensure that the bulb
rests well under the tongue,
Remove the thermometer after 3 to 5 minutes, according to the agency
guidelines.
Remove the thermometer, wipe it using it once a firm twisting motion
Hold the thermometer at eye level. Read the point
Dispose the tissue. Wash the thermometer in soapy water. Dry and replace
the thermometer in a container. Wash your hands.
Record temperature on paper or flow sheet. Report an abnormal reading to
the appropriate person.
Contraindication
Child below 7 yrs
If the patient is delirious, mentally ill
Unconscious
Surgery of the mouth
Nasal obstruction
If patient has nasal or gastric tubs in place
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II. Pulse
It is a wave of blood created by contraction of the left ventricle of the heart. i.e. the
pulse reflects the heart beat or is the same as the rate of ventricular contractions of
the heart – in a healthy person.
Factors Affecting Pulse
Age, as age increase the PR gradually decreases.
Sex, the average males PR is slightly lower than female
Drugs, digitalis preparation decreases PR, Epinephrin
Illness
Emotions, increases the sympathetic nerve.
Activity level
Temperature.
Physical training
Sites For Taking Pulse
Radial – base of thumb
Temporal – side of forehead
Carotid – side of neck
Brachial – inner aspect of elbow
Femoral – inner aspect of upper thigh
Popliteal - behind knee
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Dorsalis pedis – top of foot
Apical pulse – over apex of heart
– taken with stethoscope
– left side of chest
Method of pulse
Pulse: is commonly assessed by palpation (feeling) or auscultation (hearing).
The middle 3 fingertips are used with moderate pressure for palpation of all pulses
except apical.
Pulse Rate
Normal 60-100 b/min (80/min)
Tachycardia – excessively fast heart rate (>100/min)
Bradycardia – decrease of heart rate (< 60/min).
Documenting pulse rate
– Noted as number of beats per minute
– Rhythm - regular or irregular
– Volume - strong, weak, thready, bounding
Procedure for measuring radial pulse (the most common)
Wash hands
Explain the procedure to the client
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Position the client’s fore arm comfortably with the wrist extended.
Place the tips of your first, second, and third fingers over the client’s radial
artery on the inside of the wrist on the thumb side.
Press gently against the client’s radial artery to the point where pulsation can
be felt.
Using a watch, count the pulse beats for 30 seconds and multiply by two to
get the rate per minute
Count the pulse for full minute if it is abnormal in any way or take an apical
pulse
Record the rate (PR) on paper or the flow sheet. Report any irregular
findings to appropriate person
Wash your hands
III Respiration
Respiration is the act of breathing (includes intake of o2 removal of co2).
Ventilation is another word, which refer to the movement of air in and out of the
lungs.
Hyperventilation: very deep, rapid respiration
Hypoventilation: very shallow respiration
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Two Types of Breathing
1. Costal (thoracic), Involves the external muscles and other accessory muscles.
Observed by the movement of the chest up ward and down ward. Commonly used
for adults
2. Diaphragmatic (abdominal), Involves the contraction and relaxation of the
diaphragm, observed by the movement of abdomen. Commonly used for children.
Healthy adult RR = 15- 20/ min. As the age decreases the respiratory rate
increases. Qualities of normal respirations
– 15-20 respirations per minute
– Quiet
– Effortless
– Regular
Term used respiration are.
1. Eupnea- normal breathing rate and depth
2. Bradypnea- slow respiration
3. Tachypnea - fast breathing
5. Apnea - temporary cessation of breathing
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IV Blood Pressure
Blood pressure is the pressure exerted by blood against the wall of blood vessels. It
includes arterial, venous and capillary pressures.
Arterial BP: it is a measure of a pressure exerted by the blood as it flows through
the arteries. Arterial blood pressure (BP) = cardiac output (CO) x total peripheral
resistance (TPR).
There are two types of blood pressure.
1. Systolic pressure: is the pressure of the blood as a result of contraction of the
ventricle (is the pressure of the blood at the height of the blood wave);
2. Diastolic blood pressure: is the pressure when the ventricles are at rest.
• Normal blood pressure range
– Systolic: 90-140 millimeters of mercury
– Diastolic: 60-90 millimeters of mercury
Sites for Measuring Blood Pressure
1. Upper arm using brachial artery (commonest)
2. Thigh around popliteal artery
3. Fore -arm using radial artery
4. Leg using posterior tibial or dorsal pedis
Factors Influencing Blood Pressure
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• Weight - increase
• Fever - increase
• Age
• Emotions
• Sex
• Hemorrhage – decrease
• Viscosity of blood
• Illness/Disease
Methods of Measuring Blood Pressure
Blood pressure can be assessed directly or indirectly
1. Direct (invasive monitoring) measurement involves the insertion of catheter in
to the brachial, radial, or femoral artery. With use of correct placement, it is highly
accurate.
2. Indirect (non invasive methods)
A. The auscultatory
B. The palpatory, and
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The auscultatory method is the commonest method used in health activities,
• Sphygmomanometer (manual)
– cuff - different sizes
– pressure control bulb
– pressure gauge – marked with numbers
Procedures
Make sure that the client has not smoked or ingested caffeine.
Position the patient in sitting position,
Blood pressure usually taken in left arm
Wrap the deflated cuff evenly around the upper arm, not over clothing
Room quiet so blood pressure can be heard
Sphygmomanometer must be clearly visible
Identify brachial artery for correct placement of stethoscope
Close the valve on the pump by turning the knob clockwise.
Pump up the cuff until the sphygmomanometer registers about 30 mm Hg
above the point where the brachial pulse disappeared.
Release the valve on the cuff carefully so that the pressure decreases at the
rate 2-3 mmHg per second.
As the pressure falls, identify the manometer
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Auscultate the client's blood pressure the First sound heard – systolic
pressure and Last sound heard or change - diastolic pressure
Record - systolic/diastolic with accurate gauge.
Parenteral Drug Administration
A. Intradermal Injection
Definition: It is an injection given into the dermal layer of the skin.
Purpose, is for diagnostic purpose e.g. allergic reaction
Site of Injection
The inner part of the forearm (midway between the wrist and elbow).
Upper arm, at deltoid area for BCG vaccination
B. Sub - Cutaneous Injection
Definition: Injecting of drug under the skin in the sub- cutaneous tissue, (under the
dermis)
Purpose:
To obtain quicker absorption than oral administration
When it is impossible to give medication orally.
Equipment
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√ Tray
√ Sterile syringe & needle
√ Alcohol swabs
√ Medication
√ File
√ Medication card and patient chart
√ Receiver
√ Water in a bowel
√ Disposing box
Site of Injection
Outer part of the upper arm
The abdomen below the costal margin to the iliac crest.
The anterior aspect of the thigh
Procedure
Take equipment to the pt's bed side or room
Explain the procedure to the patient
Draw your medication
Expel the air from the syringe
Clean the site (usually it is in upper arms, thighs or abdomen)
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Grasp the area between your thumb & forefinger to tense it.
Insert the needle elevate about 450 - 600 angle.
Pierce the skin quickly & advance the needle
Aspirate to determine that the needle has not entered a blood vessel
Inject the drug slowly.
After injecting withdraw the needle and massage the area with alcohol swab.
Chart the amount and time of administration immediately.
Take care of the equipment- wash, sterilize and return to its place
C. Intera- Muscular Injection
Definition: It is an introduction of a drug into a body's system via the muscles.
Purpose
To obtain quick action next to the intra- venous route
To avoid an irritation from the drug if given through other route.
Equipment
Tray
Ordered drug (ampoule, vial)
Sterile syringes and needle in a container
Alcohol swab
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Receiver
A bowl of water for used syringes and needle
File
Sterile jar with sterile forceps
Chart
Sites for I.M. Injection
I. Ventrogluteal muscle
II. Dorsogluteal muscle
III. Deltoid muscle
IV. Vastus Lateralis
Procedure
Prepare tray & take it to the patient's room
Prepare the medication and syringe
Draw the medicine
Expel the air from the syringe
Choose the site of injection (the site for intra- muscular)
Using the iliac crest as the upper boundary divided the buttock into four.
Clean the upper outer quadrant with alcohol swab:
Stretch the skin and inject the medicine
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Draw back the piston (plunger) to check whether or not you are in the blood
vessel ( if blood returns, withdraw and get new needle & reinject in a
different spot)
Push the drug slowly into the muscle
When completed, withdraw the needle and massage the area with swab
gently to and absorption.
Take care of the equipment you have used & return to their places
Chart the amount, time route and type of the medicine
Check the patient's reaction
Note:
1. The needle for I.M. Injection should be long
2. Injection should not be given in areas such as inflamed, edematous.
D. I.V. INJECTIONS
Definition: It is the introduction of a drug in solution form into a vein. Often the
amount is not more than 10.ml. at a time.
Sites for IV injection
1. Dorsal metacarpal Veins
2. Radial vein
3. Ulnar vein
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Note:
1. Have a bowl of water to rinse the needle used immediate
2. Make yourself as well as the pt. Comfortable before giving injection.
3. It is the fastest way of drug administration
4. Never recap a used needle
Procedure
Prepare your tray & the medication
Explain the procedure to the patient
Position the patient properly
Place towel under his arm(to protect the bed linen)
Expose the arm and apply tourniquet
Ask pt. To open and close his fist.
Palpate the vein and clean with alcohol swab the site of the injection.
Hold the needle at about 45 angles in line with the veins.
Puncture the vein and draw back to check whether you are in the vein or not.
Once you know that you are in the vein, release the tourniquet and gently
lower the angle of the needle
When it is nearly paralleled to the vein and instills the medications. Give
very slowly unless there is an order to give it fast (Normally 40-60 drops is
given in 1 minute).
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Check the pt's pulse in between. Any complaint from the patient should not
be ignored.
Apply pressure over the site after removing the needle to prevent bleeding.
Tell patient to flex his elbow.
Watch the patient for few minutes before leaving him.
Remove your equipment
Put the pt. In a comfortable position
Wash, sterilize and place the equipment in order.
Chart the medication given the amount, time & the reaction of the pt.
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