Fundamental of Management Chap 17
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Transcript of Fundamental of Management Chap 17
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PowerPoint Presentation
to Accompany
Management, 10/eJohn R. Schermerhorn, Jr .
Prepared by: Jim LoPresti
University of Colorado, Boulder
Published by: John Wiley & Sons, In!
Chapter 17:Fundamentals of Control
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Management 10/e - Chapter 17 2
Planning Ahead — Chapter 17 Study Questions
Why and how do managers control?
What are the steps n the control
process? What are the common control
systems and techn!ues?
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Management 10/e - Chapter 17 ,
#igure 17.1 $he role o% controlling in themanagement process.
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Management 10/e - Chapter 17
Study Question 1 !hy and how do managers
control"
Feedforward controls
(mployed .efore a wor$ act'ty
.egns% (nsures that:
*.ect'es are clear%
roper drectons are esta.lshed%
ght resources are a'ala.le%
Focuses on !ualty of resources%
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Management 10/e - Chapter 17
Study Question 1 !hy and how do managers
control"
Concurrent controls
Focus on what happens durng wor$
process%Montor ongong operatons to ma$e
sure they are .eng done accordng to
plan%Can reduce waste n unaccepta.le
fnshed products or ser'ces%
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Management 10/e - Chapter 17 7
Study Question 1 !hy and how do managers
control"
Feed.ac$ controls
#a$e place after wor$ s completed%
Focus on !ualty of end results%
ro'de useful nformaton for
mpro'ng future operatons%
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Management 10/e - Chapter 17 3
#igure 17.& $he role o% %eed%orward, concurrent, and
%eed'ac( controls in organi)ations.
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Management 10/e - Chapter 17 4
Study Question 1 !hy and how do managers
control"
5nternal and e6ternal control
5nternal control
llows mot'ated nd'duals and groups
to e6ercse self-dscplne n fulfllng o.
e6pectatons%
(6ternal control *ccurs through personal super'son and
the use of formal admnstrat'e systems%
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Management 10/e - Chapter 17 10
Study Question 1 !hy and how do managers
control"
8ureaucratc control
nfluences .eha'or through authorty)
polces) procedures) o. descrptons).udgets) and day-to-day super'son
Clan control
nfluences .eha'or through norms ande6pectatons set .y the organ+atonal
culture%
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Management 10/e - Chapter 17 11
Study Question & !hat are the steps in the control
process"
9teps n the control process:
9tep 1 esta.lsh o.ect'es and
standards%
9tep 2 measure actual performance%
9tep " compare results wth o.ect'es
and standards%
9tep , ta$e correct'e acton as needed%
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Management 10/e - Chapter 17 12
#igure 17.* #our steps in the control process.
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Management 10/e - Chapter 17 1"
Study Question & !hat are the steps in the control
process"
9tep 1 esta.lshng o.ect'es
and standards
*utput standards Measure performance results n terms of
!uantty) !ualty) cost) or tme%
5nput standards
Measure effort n terms of amount of wor$e6pended n tas$ performance%
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Management 10/e - Chapter 17 1,
Study Question & !hat are the steps in the control
process"
9tep 2 measurng actual performance
;oal s accurate measurement of actual
performance results and/or performance efforts%
Must dentfy sgnfcant dfferences .etween
actual results and orgnal plan%
(ffect'e control re!ures measurement%
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Management 10/e - Chapter 17 1
Study Question & !hat are the steps in the control
process"
9tep " comparng results wth
o.ect'es and standards
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Management 10/e - Chapter 17 1
Study Question & !hat are the steps in the control
process"
9tep , ta$ng correct'e acton #a$ng acton when a dscrepancy e6sts
.etween desred and actualperformance%
Management .y e6cepton ;'ng attenton to stuatons showng the
greatest need for acton%
#ypes of e6ceptons ro.lem stuaton
*pportunty stuaton
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Management 10/e - Chapter 17 17
Study Question * !hat are the common control
systems and techni+ues"
(mployee dscplne systems
=scplne s the act of nfluencng
.eha'or through reprmand%
=scplne that s appled farly)
consstently) and systematcallypro'des useful control%
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Management 10/e - Chapter 17 13
Study Question * !hat are the common control
systems and techni+ues"
(mployee dscplne systems
rogress'e dscplne tes reprmands
to the se'erty and fre!uency of theemployee>s nfractons%
rogress'e dscplne see$s to ache'e
complance wth the least e6tremereprmand poss.le%
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Management 10/e - Chapter 17 14
Study Question * !hat are the common control
systems and techni+ues"
#o .e effect'e) reprmands should
8e mmedate%
8e drected toward actons) notpersonalty%
8e consstently appled%
8e nformat'e%
*ccur n a support'e settng%
9upport realstc rules%
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Management 10/e - Chapter 17 20
Study Question * !hat are the common control
systems and techni+ues"
roect Management
*'erall plannng) super'son) and control of
proects%
roects un!ue one-tme e'ents that
occur wthn a defned tme perod
;antt chart graphc dsplay of scheduled
tas$s re!ured to complete a proectCM/(# com.naton of the crtcal
path method and program e'aluaton and
re'ew techn!ue
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Management 10/e - Chapter 17 21
Study Question * !hat are the common control
systems and techni+ues"
(conomc @alue dded a performance measure of economc 'alue
created n respect to profts .eng hgherthan the cost of captal
Mar$et @alue dded
a performance measure of stoc$ mar$et'alue relat'e to the cost of captal
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Management 10/e - Chapter 17 22
Study Question * !hat are the common control
systems and techni+ues"
8asc Fnancal atos A!udty
#he a.lty to generate cash to pay .lls%
Ae'erage #he a.lty to earn more n returns than the costof de.t%
sset management #he a.lty to use resources effcently and
operate at mnmum cost% rofta.lty
#he a.lty to earn re'enues greater than costs%
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Management 10/e - Chapter 17 2"
Study Question * !hat are the common control
systems and techni+ues"
8alanced 9corecardFactors used to de'elop scorecard goals andmeasures:
Fnancal performance
Customer 9atsfacton
5nternal process mpro'ement
5nno'aton and learnng
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Management 10/e - Chapter 17 2,
#igure 17. -annt chart
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Management 10/e - Chapter 17 2
#igure 17. CP/0PR$
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COPYRIGHT
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