FUNDAMENTAL COACHING SKILLS - Nesso Strategies

NESSOSTRATEGIES.COM

FUNDAMENTAL COACHING SKILLSfor Leaders and Managers

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http://www.nessostrategies.com

NESSOSTRATEGIES.COMNESSOSTRATEGIES.COM

™OVERVIEW

Coaching is a skill set that, when applied, creates awareness to communication styles. Once aware of habits, we can choose differently and create new relationships.

THE PROGRAMIn this interactive, practice-and-play class format, you’ll learn:

• What coaching is and isn’t• Powerful questions to ask that keep people engaged and off the defense• Roles of a coach and how to transition between them• How to listen actively and effectively to understand what’s not being said• Language that prompts better answers and deepens the learning

THE NITTY-GRITTY• We’ll start May 8 at 9 am and classes will run through June 5th (No class May 29th)• Classes will meet virtually via video conference for four, 1-hour sessions• Each group will be limited to fewer than 6 participants in order for you to get the most out of each class

THE SESSIONSWhat is Coaching?Using your pre-course assessments, we will explore what coaching is and isn’t. We’ll also explore powerful questions to ask and limiting beliefs that hinder growth.

Roles of the CoachThere are five different components of coaching. All five can be part of every coaching session, but sometimes you’ll only need 1 or 2 for an effective session. We’ll show you how determine the best strategy for the situation.

Listening and LanguageListening skills are critical in good coaching and the three levels of listening will be reviewed and practiced. We will also explore how language (words and tones) impacts receptivity in coaching.

AccountabilitySet yourself up for success! We’ll go over next steps and how to get the most out of your new skills.


™COACHING

WHAT IS COACHING?The International Coach Federation (ICF) defines coaching as partnering with clients in a thought provoking and creative process that inspires them to mazimize their personal and professional potential.

Coaching IS NOT: • Reviewing past experiences and dissecting them• Substitute for training• Therapy• Judgemental or critical• Diagnostic• Remedial

Coaching IS:• Learning focused• Forward-facing

Deepen the learning:• Awareness of obstacles• Challenging beliefs• Shifting perceptions

What is the process? • Clarity: Clarify intentions, beliefs, attitudes, direction• Alignment: Identify action steps. Design a plan.• Action: Take steps aligned with clarity

Forward the learning

Identify Circumstances

Facilitate Future State Practice New Behaviors

Design Action Steps

Coaching is a partnership with two experts.

Client is an expert of content (their life)

Coach is an expert of process

Client has the answers

Coach has the questions


™LIMITING BELIEFS

UNDERSTANDING LIMITING BELIEFS

LIMITED...

Limiting Belief

___________________

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Result(s)

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Behavior(s)

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Reinforces

REPLACE WITH EMPOWERING BELIEF...

I am

___________________

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Outcome

___________________

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Result Behavior(s)

___________________

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Reinforces


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5 ROLES OF A COACH

FACILITATORQualities

• Manages the coaching process • Supports client in determining actions • Records commitments • Personal champion

Skills

• Bottom-lining • Structure • Challenging • Holding focus • Accountability

Examples of Questions

1. You identified action steps last time. How did those go? 2. What actions will you take? By when? 3. Where will you find support in this? What will support you?

CLARIFIERQualities

• Asks discovery questions • Explores client feelings, desires, intentions • Clarity about goals, agenda, values • Foundation of coaching • Below the water line

Skills

• Walking the plank • Powerful questions • Articulating • Inquiring


1. What is the benefit? 2. What do you want? 3. What is the cost?


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5 ROLES OF A COACH

REFLECTORQualities

• Mirrors back client words • Client feels heard and affirmed • Keeps focus on agenda • Powerfully opens possibilities

Skills

• Metaphors • Listening • Intuition • Paraphrasing


1. It sounds like you are... 2. What I heard you say is... 3. Are you open to another perspective?

PATHFINDERQualities

• Supports possibilities • Illuminates choices • Opens freedom and choices

Skills

• Powerful questions • Brainstorming • Inquiry


1. What are options/alternatives/choices? 2. Would you like to brainstorm? 3. What is another possibility?


™5 ROLES OF A COACH

GOLD MINERQualities

• Celebrates wins • Highlights personal triumphs • Honors self-discovery

Skills

• Celebrating • Listening • Powerful questions • Acknowledging


1. What did you learn from that? 2. How was that win? 3. Wow! What courage you had in being vulnerable!


™ROLES OF A COACH

FOR THE OBSERVER:As part of the feedback during example coaching, please identify each time the coach is operating in one of these five roles. Mark the quadrant beginning at the innermost level. Mark the next outward level for each additional time the coach operates from that role.

FACILITATORManages process

GOLD MINERHighlights learningCelebrates wins

CLARIFIERQuestions for greater clarity

REFLECTORReflects back what

s/he heard client say

PATHFINDERSupports in identifying

options/possibilities


™LISTENING SKILLS

LEVEL 1: INTERNAL LISTENING

The attention is on YOU

• I want to know • I want to understand • I want to figure it out • I am attached to being “right”

LEVEL 2: FOCUSED LISTENING

The attraction is on the OTHER

• No attachment to being right • May not recall what you say • Suspened judgement and opinions • No desire to hear “why”

LEVEL 3: GLOBAL LISTENING

Noticing what you notice - taking in the entire surroundings

• Intuition is raised • Attention is expanded • Using metaphor to explore

APPLICATION:

Situations where I find myself in Level 1:

__________________________________________________________________________________________________

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Situations where I find myself in Level 2:

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Situations where I have used metaphores of my surroundings in dialogue:

__________________________________________________________________________________________________

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LISTENING LEVELS


™EMPOWERING QUESTIONS

QUESTIONSQuestions asked from curiosity that forward action, deepen learning and/or elevate accountability are empowering.

Often open-ended sample questions include:

• What will it take for you to ______?

• What is one thing you could do right now? • How much value does this have for you? • Tell me more about _____. • What are the consequesnces of choosing differently? • What are you taking away from this conversation? • What part did you play in _____? • What will you take responsibility for?

INQUIRIESInquiries go one step further by creating contemplation and introspection over time.

• What does _____ represent to you? • How can I learn to _____? Receive, celebrate, laugh at myself. • What does success look like?

POWERFUL REQUESTSPowerful requests are specifically designed to challenge the client to step into something new: a risk, a bold move, or a leap.

Will you [specification] by [timeline] so that [stated benefit]?

Ex: Will you be to work on time starting tomorrow so that this organization can rely on your contributions?

(Remember, you are not attached to their response. “Yes” or “no” or “I’ll get back to you” are all acceptable in the coaching paradigm.)


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APPLICATION:

3 Empowering Questions:

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3 Inquiries

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3 Powerful Requests:

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EMPOWERING QUESTIONS


™PRACTICE SESSION

FEEDBACK

Ask your client for feedback after your practice session.

What worked for them?

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What didn’t work for them?

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What was their biggest “AHA” moment?

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What was your biggest “AHA” moment?

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What worked for you?

__________________________________________________________________________________________________

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What didn’t work for you?

__________________________________________________________________________________________________

__________________________________________________________________________________________________

What did you learn?

__________________________________________________________________________________________________

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™ACCOUNTABILITY

With Whom About Style/Tone Desired Outcome When

__/__/__

__/__/__

__/__/__

CONVERSATIONS I WANT TO HAVE:

Problem I’m Having Ways to Address It/Action to Take

1. What action can I take today?

What is my next step? Deadline ___/___/____





ISSUES I WANT TO ADDRESS:

It’s time to put your new skills into action. Start by writing down your Top 3 Issues, Conversations, and Goals. Assign yourself action steps with deadlines. Execute! You’ll make progress in no time!

GOAL:__________________

COMPLETE BY: __/__/__

Step 1: Due Date __/__

_________________________


_________________________

GOAL:__________________



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GOAL:__________________



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™MEET JUDY

Judy earned her Bachelor’s Degree in Accounting from Huntingdon College, and her Master’s Degree in Sports Management from the University of Richmond. In addition to her Professional Coaching Certification, she is a licensed provider for the suite of emotional intelligence tools provided by Personal Strengths Publishing, and also for the Living Your Vision process. She is a Certified Legal Manager. She resides in San Diego, CA.

HEALTH Judy Hissong was a professional athlete and has been an ACE Certified Personal Trainer since 1993. She has designed personal training programs for professional athletes and for business professionals. She writes articles on the importance of health and exercise to maintain productive workload and provide work/life balance. She has been a presenter at many international conferences on the topic of work/life balance and stress management in the workplace. She is an Accredited Life Coach working with individuals who know they can achieve more (personally, professionally, or both) and want to overcome their obstacles to success. She works with teams (athletic and corporate) who want to break through their current performance ceiling to achieve the next level.

BUSINESS With over 15 years in leadership roles inside professional service organizations, Judy provides a wealth of knowledge and expertise in leadership, emotional intelligence, and successful business planning. She is a sought after speaker and facilitator on topics of emotional intelligence, strategic and long range planning, leadership development and accountability, and job coaching. She writes articles on the importance of leadership and strategic planning in the success of business, and has been an instructor for the University of California San Diego in their Certificated Program for Paralegals. LIFE This unique combination of business and wellness led Judy to create Nesso Strategies. Her energy is contagious, and her message is powerful and simple. She partners with organizations to develop profit-oriented strategies based on her business acumen and her team-oriented approach. She is here to guide individuals toward balance in their workdays, and their personal lives. Now that makes sense and cents.

Bachelors Degree in Accounting | Masters Degree in Sports Management | Certified Professional Coach | Former Professional Athlete | Licensed Provider of Emotional Intelligence Tools | Certified Living Your Vision Coach | Certified Legal Manager | ACE Certified Personal Trainer | ICF Professional Certified Coach

JUDY HISSONG, CLMPresident, Nesso StrategiesSpeaker | Coach | Consultant

If your actions inspire others to dream more, learn more, do more

and become more, you are a leader. —John Quincy Adams

https://www.linkedin.com/in/judyhissong/

https://twitter.com/judyhissong

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https://www.youtube.com/user/JudyHissong

FUNDAMENTAL COACHING SKILLS - Nesso Strategies

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