Fund for Utility Service Emergencies (F.U.S.E) Presented by David Whitehouse Manager Customer...
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Transcript of Fund for Utility Service Emergencies (F.U.S.E) Presented by David Whitehouse Manager Customer...
![Page 1: Fund for Utility Service Emergencies (F.U.S.E) Presented by David Whitehouse Manager Customer Service Peterborough Utility Services Inc.](https://reader036.fdocuments.us/reader036/viewer/2022081603/56649e4d5503460f94b42e34/html5/thumbnails/1.jpg)
Fund for Utility Service Emergencies (F.U.S.E)
Presented by
David Whitehouse
Manager Customer Service
Peterborough Utility Services Inc
![Page 2: Fund for Utility Service Emergencies (F.U.S.E) Presented by David Whitehouse Manager Customer Service Peterborough Utility Services Inc.](https://reader036.fdocuments.us/reader036/viewer/2022081603/56649e4d5503460f94b42e34/html5/thumbnails/2.jpg)
F.U.S.E
• Ever Increasing Need
• Need for a Community Based Fund
• Strong Relationship with Housing Resource Centre
• The F.U.S.E. Fund was created….
![Page 3: Fund for Utility Service Emergencies (F.U.S.E) Presented by David Whitehouse Manager Customer Service Peterborough Utility Services Inc.](https://reader036.fdocuments.us/reader036/viewer/2022081603/56649e4d5503460f94b42e34/html5/thumbnails/3.jpg)
F.U.S.E
• Agreement Signed between PUS and HRC
• Funding for Fuse from Multiple Donors
• PUS Customers Donate through On Bill Donations
• PUS Staff ongoing Fund Raising
![Page 4: Fund for Utility Service Emergencies (F.U.S.E) Presented by David Whitehouse Manager Customer Service Peterborough Utility Services Inc.](https://reader036.fdocuments.us/reader036/viewer/2022081603/56649e4d5503460f94b42e34/html5/thumbnails/4.jpg)
F.U.S.E• Provides Assistance to those who do not
qualify for other Funds
(A fund of last resort….)
• F.U.S.E has made a difference…….
• Preventing Service Disconnection
• Most Clients Receive One Time Assistance
![Page 5: Fund for Utility Service Emergencies (F.U.S.E) Presented by David Whitehouse Manager Customer Service Peterborough Utility Services Inc.](https://reader036.fdocuments.us/reader036/viewer/2022081603/56649e4d5503460f94b42e34/html5/thumbnails/5.jpg)
David Whitehouse
Manager Customer Service
Peterborough Utility Services Inc
Peterborough Distribution Inc.Thermal Storage Project
![Page 6: Fund for Utility Service Emergencies (F.U.S.E) Presented by David Whitehouse Manager Customer Service Peterborough Utility Services Inc.](https://reader036.fdocuments.us/reader036/viewer/2022081603/56649e4d5503460f94b42e34/html5/thumbnails/6.jpg)
290 Parkhill Social Housing Complex
20 Units Converted
Utilize Our Scada / Radio Control System
Electrical Thermal Storage Heaters
![Page 8: Fund for Utility Service Emergencies (F.U.S.E) Presented by David Whitehouse Manager Customer Service Peterborough Utility Services Inc.](https://reader036.fdocuments.us/reader036/viewer/2022081603/56649e4d5503460f94b42e34/html5/thumbnails/8.jpg)
Off Peak, On Peak and Mid Peak
![Page 9: Fund for Utility Service Emergencies (F.U.S.E) Presented by David Whitehouse Manager Customer Service Peterborough Utility Services Inc.](https://reader036.fdocuments.us/reader036/viewer/2022081603/56649e4d5503460f94b42e34/html5/thumbnails/9.jpg)
Time of Use Rates
• Off Peak 3.5 Cents per kWh
• Mid Peak 7.5 Cents per kWh
• On Peak 10.5 Cents per kWh
![Page 11: Fund for Utility Service Emergencies (F.U.S.E) Presented by David Whitehouse Manager Customer Service Peterborough Utility Services Inc.](https://reader036.fdocuments.us/reader036/viewer/2022081603/56649e4d5503460f94b42e34/html5/thumbnails/11.jpg)
The Savings?
• Each Converted Unit Saved $360 first year• Not Much of a Winter…..• $3600 to Convert Each Unit• Over 100 Units have been converted• Over $40,000 anticipated savings in next Heating
Season• 92% of Consumption Shifted to Off Peak• Customer Satisfaction
![Page 12: Fund for Utility Service Emergencies (F.U.S.E) Presented by David Whitehouse Manager Customer Service Peterborough Utility Services Inc.](https://reader036.fdocuments.us/reader036/viewer/2022081603/56649e4d5503460f94b42e34/html5/thumbnails/12.jpg)
Thank You !
David Whitehouse
Manager Customer Service
Peterborough Utilities Services Inc