Functions and Features of 4 Online Information

Systems-HAYLEY BLUNDEN

-Flight schedule information e.g. days and times for flights operated by airlines

-Availability information e.g. seat availability on a flight by service class (economy, business, first class)

-Fare quotes e.g. a fare for an itinerary based on flight, day, time, service class, and passenger types chosen

-Reservation Information e.g. seat bookings -Ticketing information e.g. generating and storing

tickets -Refunds and cancellations e.g. cancellation of existing

reservations and tickets

Computerised Reservation System functions & features are;

-Reservations e.g. airline seats, hotel rooms, rental cars and other travel related items by travel agents, online reservation sites and large cooperation’s.

-Travel packages e.g. can provide travellers with complete travel packages such as tours, hotels bookings etc.

-24x7 e.g. receive bookings from globally situated travel agents 24x7 -Market reach online e.g. Effective and easy way to market your

hotel on the Internet. It is extensively used by travel agents and travel websites.

-Coverage e.g. gain more exposure to agents and travellers through proactive marketing to travel agencies, groups and corporate accounts

-Online distribution strategy e.g. opening out your inventory to other distribution channels is an effective method to create new market shares.

Global Distribution Systems function & features are;

Intranet -Personalisation and customisation e.g. a customisable homepage,

personalised “quick links” or shortcuts, content that introduces new users to the site (and helps them become effective users and contributors) etc.

-Support tools e.g. better search mechanisms, question and answer areas (reflecting the same format as if you were calling an employee to talk, or talk in person), discussion boards, idea spaces and use of rich media that provides explanations or demonstrations of a process.

-Content repository e.g. intranet needs a powerful search function to gain content and uploading and downloading content.

-Security e.g. Enable user or group based security to secure documents and sites throughout the intranet portal

-Collaboration e.g. people are now able to collaborate their work with each other

-User friendly e.g. Application must be easy to use and understand due to a wide range of technical abilities.

-Remote access e.g. Ability for users to access content away from the office.

Internet and Intranet function & features are;

Internet -Informative online directory e.g. the internet helps

numerous of tourism business match their product and services to masses of potential customers.

-Quick and reliable e.g. it is easy to find information on the internet when booking hotels, tours, attractions etc. and most websites are reliable, with correct and informative information.

-Social media integration e.g. people who are looking into your services for an upcoming holiday will want to stay on top of your latest deals and promotion which you can advertise on social media sites- Facebook, twitter, Instagram etc.

-Online Reservation e.g. great for your costumers as then can quickly check availability, pricing, and reserve your website with a credit card 24 hours a day.

-Reservation Management e.g. optionally use full system to generate schedules and reports on check-ins, check outs, cleaning, cancellations, sales and more.

-Invoicing e.g. can use the automated invoicing system to email and print invoices and manage receivables

-Automatic updates e.g. automatically updates availabilities on your website when a reservation is entered, cancelled, or changed so your back end reservation management system is synchronized with your website.

-Real time booking e.g. customers can freely choose when and where they want to book tours/hotels and reserve services when it is convenient to them, and they will receive immediate confirmation of their reservation.

-Online live support e.g. to help customers when they might be having a bit of trouble with booking hotels, activities etc. or wanting to know a bit more information about something on the site.

Reservation Management System function & features are;