I N T E G R A T E D F R A M E W O R K C O N C E P T F O R P R O V I S I O N O F E - S E R V I C E S O N

M U N I C I P A L L E V E L

Functional e-Municipality

Basis for the Framework

Performed in-depth business process analyses of one of the biggest municipalities in Macedonia

Vast national and international experience in provision of services related to complex registry infrastructure

Separate configurable and customizable components/modules

Strong architectural framework

Individual Components

E-municipality

E-file and E-pay

Business process management

system

Interoperability

CRIS

E-filing and E-pay

Fairly generic electronic filing mechanism portable and configurable to fit most back end systems

Intuitive form generator

Electronic payment mechanism processing all types of credit cards

Reporting module for billing and accounting purposes

BPMS

Workflow management

Document management

Team collaboration

Business intelligence

Interoperability

Municipality

PRO

Cadaster

Social Funds

CRM

Certificate and Receipt Issuing System

What it does? Allows the public to apply for certified information

online;

Allows the public to pay the necessary fees online;

Automatically generates the certificate from different systems and send it to the client.

It is easily configurable and portable to most back office systems

Every aspect of the certificate retrieval is configurable

E-Municipal Infrastructure

Legacy Systems

BPMS

Certificate order and retrieval

Information Dissemination

Dataexchange

E-Filing and payment

Customer point of view

Benefits for the Municipality

Streamlining of the business processes

Cost saving through introduction of electronic exchange of information with related institutions

Increased transparency and disclosure of public information

Increased overall efficiency of the daily operations

Fully functional e-Municipality

Benefits for the Public

Avoid queues at the municipal’s front desks;

Apply for information and pay by credit card online;

Choose where and in which format to pick up the certificate.

Q&A

Any Questions?

Instead of a Session Summary

Improved Business Climate

One Stop Shop Concept

Corporate Reporting Standards

Interoperability