fullcircle total facilities management

About UsFullcircle is a national provider of drinks dispense and facilities management services in the UK. We o�er a comprehensive and integrated range of services to ful�l our clients’ property maintenance requirements.

Operating from our head o�ce in Cwmbran, South Wales, we are supported by our network of 22 depots based throughout the UK.

Welcome

Contents About fullcircle

Welcome03 Mission

04 One Brand United Voice

05 National Coverage

07 The Fullcircle Foundation

0845 177 0846 [email protected] www.fullcircle-tfm.co.uk

about fullcircle

MISSION We aim to become a one stop shop for facilities management and drinks dispensing in the UK, expanding the diversity of our services and our client portfolio, without compromising our commitment to a personal, professional and reliable service.

MISSION

ONE BRAND UNITED VOICETo achieve our mission, we have developed a set of goals, which each of our employees work to achieve:

Innovation is KeyBe a forward thinking company, using the latest in technology, with the aim of increasing productivity and running a cost e�ective operation for our clients.

Advanced Service To o�er a customer service function that is second to none within the facilities management and drinks dispense industry, exceeding client expectations.

The Complete Solution Continuously aim to further streamline our clients’ maintenance solutions by adding new services to our portfolio and developing existing services.

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22 LOCATIONSNATIONWIDE

about fullcircle

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BristolUnit 1a Barton Hill Trading EstateHerapath StreetBarton HillBristol BS5 9RD

Cwmbran Fullcircle HouseLakesideLlantarnamCwmbranNP44 3XS

BedfordUnit 2 Bedford Business CentreMile RoadBedford MK42 9TW

CannockBrook�eld DriveCannockWalsallWS11 0JN

Chester�eldUnit 3 Waterloo CourtMarkham LaneMarkham ValeChester�eldS44 5HN

CrookUnit 10bBeechburn RoadCrookDL15 8RA

CrayfordUnit 4 Acorn Ind. EstateCrayfordKentDA1 4AL

Dukin�eldGlobe SquareDukin�eldGreater ManchesterSK16 4RF

East Kilbride35 Hawkbank RoadEast KilbrideGlasgowG74 5EX

FeatherstoneUnit 4 Lister ParkGreen Lane Ind. EstateFeatherstoneWF7 6EH

BarwellUnit 4a Dawson LaneBarwellHinckleyLeicesterLE9 8BE

Gt. YarmouthUnit 1 Riseborough CourtVanguard RoadGapton Hall Ind. EstateGt. YarmouthNR31 0NT

Isle of WightC/O Vectis StorageOsborne Stable BlockEast CowesIsle of WightPO32 6JU

PaigntonUnit 24 Torbay Business ParkWoodview ParkPaigntonTQ4 7HP

Preston 148 Brierley RoadWalton SummitPrestonLancashirePR5 8AH

RomseyUnit 30 Romsey Ind. EstateRomseyHampshireSO51 0HR

SwanseaUnit 11 Gilsea ParkMona CloseSwansea Enterprise ParkSwanseaSA6 8RJ

WatfordUnit 10 Kingley ParkStation RoadKings LangleyWatfordWD4 8GW

LivingstonUnit 7Kelvin SquareHouston Industrial EstateLivingstonEH54 5PF

StonehavenGillybrands FarmCammachmoreStonehavenAB39 3NS

Inverness36 Shore StreetInvernessIV1 1NF

DundeeKeepsafeCamperdownRutherford RoadDundeeDD2 3XH

THE FULLCIRCLEFOUNDATION

about fullcircle

The Fullcircle Foundation utilises the experience and resources within our company to help others. We have made it our responsibility to invest more than just money, but our time and e�ort, to help and support individuals directly; in keeping with the culture of our organisation.

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We are partnered with Dreams and Wishes, an organisation that is dedicated to ful�lling the dreams of seriously ill children and their families. Some of our achievements so far include:

9 Fullcircle employees climbed Killimanjaro, raising £26,000 for Dreams & Wishes

Fullcircle employees built a tree house for seriously ill Jack Gow

Redecorated bedrooms for Iestyn Middle & Phoebe Taylor with paintings of their favourite cartoon characters

Every year we donate a sleigh full of Christmas presents to children in hospital

Property Solutions

Property SolutionsFullcircle can provide complete property solutions. We facilitate an extensive range of services from construction, plumbing and electrical to heating, ventilation and air conditioning. Furthermore, we can keep your property maintained internally and externally with our cleaning and landscaping departments. Our 24/7 reactive maintenance team are also on call to solve any issues as they arise.

Property

Contents Our services03 Building

05 Cleaning

07 Electrical

09 HVAC

11 Grounds Maintenance & Landscaping

13 Reactive Maintenance

0845 177 0846 [email protected] www.fullcircle-tfm.co.ukProperty

BUILDING Fullcircle’s highly quali�ed building and maintenance team are committed to providing a high quality, professional service from the smallest reactive jobs to major commercial refurbishments. We work closely with clients to ensure speci�cations are met consistently and

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safely within the appropriate timescale. Our team can o�er tailor made building and maintenance packages to suit both public and private sectors with specialist services including:

04Property design and �t outGeneral builds (extensions, construction etc)Reactive and planned maintenanceRoo�ng installations, repair and renewalCarpentry and joineryPainting and decoratingPlumbing installations and repairsGlazing

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O�ce cleaningWindow and canopy cleaningBuilders cleansJet washingCarpet and upholstery cleaningGra�ti removalWater ventilation and treatmentLitter collection and waste removal

CLEANING SPECIALISING IN ALL ASPECTS OF

Fullcircle have gained a wealth of experience, with contracts ranging from small residential blocks through to large scale commercial, retail and industrial buildings, including multi-storey o�ces. Our meticulous cleaning team are fully trained to work safely

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with the latest equipment to provide the following specialist services:

ELECTRICAL Fullcircle’s NICEIC approved team of engineers are technically equipped to respond to all types of electrical work

Electrical installationInspection & testingReactive & planned maintenance Portable appliance testing (PAT)

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nationwide. We o�er energy e�cient and cost-e�ective maintenance and testing to all our clients. Our services include:

Periodic inspection and testing (PIR)Security/alarms, CCTV and lightingEmergency lightingOutdoor electrics

HVACFullcircles’ HVAC department are established as one of the leading installers of air conditioning and control systems in the UK for Mitsubishi Electric, Daikin and Mitsubishi Heavy Industries. Our enviable list of clients don’t take days

o�, which is why we also provide an emergency out of hours service, seven days a week, with the additional option of planned maintenance. The strongly accredited HVAC team of engineers can o�er the following:

HEATING, VENTILATION AND AIR CONDITIONING

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Supply and installation of the UK’s highest quality HVAC systemsOver 20 years’ experience in the HVAC industryA fast and e�cient valuation/quotation serviceAn individualised design service that meets your product needs and budgetContact Centre open 24/7, 365 days a year

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GROUNDSMAINTENANCE& LANDSCAPING At Fullcircle we recognise that the appearance of your organisation speaks volumes about how it operates internally, which is why our team of grounds maintenance and landscaping experts o�er a

proactive and responsive grounds care and maintenance solution.

Grass cuttingShrub & hedge trimmingWeed removalSports �eld maintenance & marking

Winter grittingPatio layingFlower & bulb plantingWildlife & pond area creation

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REACTIVE MAINTENANCE We provide coverage for all of our services on a reactive basis. From our Contact Centre helpdesk in Cwmbran we coordinate the attendance to solve maintenance issues nationwide. All of our operatives are fully uniformed and all company vehicles are

Dedicated Contact Centre open 24hr/365 days a yearEmergency attendances from 3 hours+Using our custom made service management software ‘Job Logic’ , clients can monitor job progress and updatesOur innovative PDA system means quicker attendancesOperatives can attend to quote for worksAll Fullcircle services available on a reactive basis

�tted with a tracker device in order to ensure response times are e�cient and prompt. Here are a few of the reasons why our reactive department can help you:

Hospitality Trade Solutions

Hospitality Trade SolutionsWe are the UK’s largest independent drinks dispense service provider, covering any product from beer or wine to soft drinks and hot beverages. We lead the way in the means of new dispense technologies and are proud to add products like Beersaver and our new table-top dispense systems to our list of innovations.

Hospitality0845 177 0846

Contents Our services

Hospitality03 Drinks Dispensing

05 Refrigeration

07 Line Cleaning Solutions

09 Event Bars

11 Vascobelo Co�ee

[email protected] www.fullcircle-tfm.co.uk

DRINKS DISPENSINGFullcircle is the UK’s largest independent service provider to the drinks industry (formerly traded as Three Nations Ltd), able to provide a complete bar-to-cellar service nationwide. Our unrivalled drinks dispensing department has over 75 years’ experience in the industry, o�ering a wide range of services to

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supply, install and maintain a range of draught dispense solutions. We provide services to a diverse range of clients from individual bars to football stadiums and Glastonbury Festival. We have over 200 technical representatives based throughout the UK who are fully trained in the following services:

Dispense maintenanceSupply and installation of equipmentOnline tracking of orders and maintenance queriesCellar cooling management and bar sta� trainingEvent management, including labourEquipment hire, including temporary/ mobile bars

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REFRIGERATIONFullcircle specialise in all areas of commercial refrigeration, having completed projects across a broad range of industries for some of the most recognised brands in the world.

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Supply and installation of a range of di�erent refrigeration brands Refurbishment and maintenance of appliances and systemsPlanned preventative maintenance and servicingReactive maintenanceQuotation serviceContact Centre open 24/7, 365 days a year

Our team of refrigeration engineers can attend to all manner of projects, from individual bottle cooler maintenance to full-scale installation of cellar cooling systems.

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BeerSaverBeerSaver is an innovative product that can reduce your line cleaning requirements from every week to once a month. Saving you beer, time and money, as well as improving

the quality of your beer.

A specialised output box is �tted in the Beer Cellar connecting to the beer lines. Speci�c radio frequencies are continually sent through the lines to reduce the growth of yeast and bacteria which enables beer line cleaning to be dramatically reduced.

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LINE CLEANING SOLUTIONS

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Fullcircle provide a fully licensed mobile bar and event management service for any type of event from weddings, corporate parties to festivals and shows.

The scale of the event and location is no challenge for our in-house events team, who have a long and established history of managing functions, from 2 tap

EVENT BARSgarden bars to music festivals such as Glastonbury, Download and Wireless.

We can provide all you need to get your event or party �owing smoothly from bar sta�, equipment, beverages and cocktails. We can also supply MDUs (Multi Metered Dispense Units), ice machines, bottle cabinets and other bar-associated items.

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VASCOBELO COFFEEAt Fullcircle we aim to work with the best to provide our customers with top quality products and services. We work with Vascobelo, Belgium’s Finest Co�ee and More Than Just Co�ee to provide you with the ultimate co�ee experience.

Vascobelo co�ee is 100% Arabica and hand-picked at 1,200 metres above sea level. Every bean is fair-trade, organic and Rainforest Alliance Certi�ed. Each week the beans are slow roasted in small quantities in Belgium’s �nest roasting houses to guarantee freshness.

Barista TrainingThe art of a good co�ee doesn’t just depend on quality co�ee beans, it also requires attention to detail in the brewing process. Vascobelo can provide Barista training in espresso brewing, adjusting the grind and milk frothing to get the most out of your co�ee machines and grow your co�ee knowledge, so that the co�ee you supply to your customers is the best it can possibly be.

Co�ee MachinesWe can supply Co�ee Machines ranging from State-of-the-Art espresso machines operated by skilled Baristas, to automatic machines that are simple to use.

Nationwide Service ProvidersWe have 22 depots around the country and can be sure to supply a �rst class maintenance service, from installation and servicing, to breakdown and repairs of your machines.

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Contact Centre

Contact CentreThe Fullcircle Contact Centre is the hub of communication at the core of all our operations.

We have a dedicated team of customer service representatives available 24/7, 365 days a year. We can o�er multi-channel contact management solutions designed to �t your requirements.

Contact Centre0845 177 0846


Contact Centre

03 Outsourced Contact Management

05 Inbound Customer Services

07 Outbound Customer Services

09 Customer Satisfaction Surveys

11 Technical Services

13 Planning Services

15 Social Media Marketing


CONTACT CENTRE Fullcircle o�er a range of bespoke contact management solutions that we can adapt to meet our clients’ outsourcing needs. Our wealth of experience in multi-channel contact services means we have a department on our calling �oor to suit any requirement.

Our Contact Centre is open for business 24 hours a day, 365 days of the year across all of our communication platforms.

Performance and productivity is key, and agreed service level requirements between Fullcircle and our clients are both respected

and achieved. Our success is not only down to our robust reporting suites and e�ective processes, but also our commitment to searching for innovative ways to drive continuous improvement. We would train our agents to your exact speci�cation and monitor them throughout their time working on your campaign. We pride ourselves on our internal quality processes which involve:

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Frequent call monitoring and 1-2-1 feedback Focus workshops and top-up trainingKnowledge retention quizzesQuality incentives

OUTSOURCED CONTACT MANAGEMENT

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Frequent call monitoring and 1-2-1 feedback Focus workshops and top-up trainingKnowledge retention quizzesQuality incentives

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INBOUND CUSTOMER SERVICES We can tailor our contact management system to suit your needs and provide a team of friendly, professional agents to answer customer enquiries regarding the service or product you want us to represent. We can manage any type of CS campaign from simple or scripted assistance to complex, specialist customer services.

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We can organise various outbound and customer care activities for your existing customer base, such as welcome calling, upselling, retention drives and surveys.

When it comes to sales, we are of the belief that driving inbound contact via promotions or e-marketing, is both a successful and cost e�ective way to upsell. Let us engage your prospects via e-marketing (subject to supply of existing customer data and DPA requirements).

OUTBOUND CUSTOMER SERVICES

our services

How do customers really see your business? How are you performing in their eyes? What could you do to make them happier?

A Fullcircle Customer Satisfaction (C-Sat) campaign will ensure you have the answers to enable you to make smart, customer friendly choices, showing your customers you listen to them and retain their custom long-term.

CUSTOMER SATISFACTION SURVEYS

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Our agents are technically trained to an appropriate level, enabling them to o�er �rst line technical assistance to customers. This involves diagnosing faults and where possible, talking the customer through the �x at the �rst point of contact. If a fault cannot be �xed over the phone our

agents will use our nationwide network of multi-skilled technicians to attend and �x the issue. To support technical service operations, from a Contact Centre perspective, we have a team of agents dedicated to allocating jobs to technicians, strategically planning their call-out routes and communicating with the customer throughout.

TECHNICAL SERVICES

our services

our services

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We have a dedicated team of agents who take requests for planned work, for example, new installations, event bars or landscaping projects. These agents liaise with the correct teams across the country to plan the work and manage customer communications throughout the process. They also plan scheduled maintenance calls, for regular upkeep across the various technical teams.

PLANNINGSERVICES

Our Contact Centre understands the needs of businesses these days, and that an online presence is extremely valuable. Social Media accounts aren’t just a free marketing facility; they’re also a very

powerful customer service tool. Because your reputation can be built or damaged via Facebook, Twitter and alike, many companies want dedicated coverage by contact centre agents. We can promote

SOCIAL MEDIA MARKETING

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your company and its activities, publish and share all good feedback and also act immediately upon any negative feedback to show how much you care about your customers and to protect the company’s reputation.

Stainless Steel Fabrication

Stainless Steel FabricationWe are a leading company in the manufacture and installation of ductwork ventilation systems, catering fabrication units for industrial kitchens and temporary stainless steel bars.

Our philosophy has always been to deliver our contracts to the highest level of quality and service; on time and problem-free. All of our employees work closely with our clients to ful�l all of their requirements in the preparation, implementation and completion of each project.

Stainless Steel 0845 177 0846

We have a wealth of experience working for many sectors including commercial, residential, educational and pharmaceutical.

Our engineering departments are fully supported by our own in-house CAD resources, o�ering full 3D/BIM modelling, as well as a dedicated health, safety and environment department. Quality is paramount to our business as we strive to deliver exemplary projects.

Innovation, Craftsmanship & Service Guaranteed


Stainless Steel

03 Catering Fabrication

05 Temporary Event Bars

07 Ventilation


VWe know the hospitality and catering industry well, which is why you can trust that our fabricated catering items are manufactured using top quality, catering-grade stainless steel or aluminium.

Whether you’re setting up from scratch, renovating or just need minor repairs; our catering team can design and �t a bespoke range of kitchen equipment.

Extraction units

Hot cupboards

Cupboards

Sink units

Wall & centre benches

Servery counters

Service distribution units

Fire suppression systems

Bespoke fabrication to meet client’s requirements

CATERINGFABRICATION

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VExtraction units

Hot cupboards

Cupboards

Sink units

Wall & centre benches

Servery counters

Service distribution units

Fire suppression systems

Bespoke fabrication to meet client’s requirements

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Vour services

TEMPORARY EVENT BARS

Fullcircle provide an unrivalled service to meet customer requirements for all types of temporary bars. We can design and make bars to suit the needs of any event. Contracts we work on range from small one o�

Custom built barsCompany brandingDrinks dispense setup & maintenance

bars for a marquee wedding to providing bars and drinks dispense services for Glastonbury Festival.

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Vour services

VENTILATIONWe have the capabilities to provide services ranging from, full airside turnkey installations, to more traditional sub-contract ductwork, as well as supply and install only packages.

Commercial ductwork manufactured and installed to DW 144 Speci�cation Kitchen ductwork manufactured and installed to DW 172 Speci�cationFire rated ductwork manufactured and installed to BS 476 Speci�cation

Business Solutions

Business SolutionsFullcircle can provide your business with all the technical and security support you need, as well as branding solutions through our signage department.

Business

Contents Our Services

Business03 Audio Visual

05 Signage

07 Network Support & Communications

09 Security

0845 177 0846 [email protected] www.fullcircle-tfm.co.uk

our services

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AUDIO VISUAL Fullcircle’s audio visual service department are specialists in their trade, providing bespoke system design, integration and service propositions across all trades. With more than 6000 classrooms, 300 university lecture rooms, 340 Hutchinson 3G Phone retail units & 91 Ministry of Defence locations serviced bi-annually throughout the UK and Germany, our audio visual maintenance service o�ers an unparalleled proposition:

In The Conference/Boardroom

Video conferencing (Tele-presence)

Interactive touch screens

Voice reinforcement

Video wall design and integration

In The Retail Unit

Audio system design & integration

Digital signage

Touch screen location �nder

iPad - Android POS & mobility solutions

In Education

Audio visual design & integration

Professional planned maintenance

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SIGNAGEHealth and Safety signage

Vinyl vehicle printing

Fullcircle’s signage department consists of a team of graphic design specialists who are equipped with the latest in printing technology. Whether you’re giving your brand a boost with a new shop front or looking to

meet H&S audits with the appropriate signage, we are able to design and create a variety of di�erent styles for a range of purposes, such as:

Window decals

Illuminated signs

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Door signsShop front signs

Totem signage3D lettering

Using knowledge and experience gained from over 21 years in the IT sector, Fullcircle can supply, install and maintain your business technology anywhere within the UK. We integrate solutions to ensure you get the best results whilst keeping your costs as low as possible. We can provide �exible methods of support to suit your requirements:

Network and server management

Desktop and application support

Data recovery and elimination service

Network audits and licence compliance

CCTV, �re and burglar alarms

Vehicle tracking

NETWORK SUPPORT& COMMUNICATIONS

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Manned guarding

Door supervisors

Key holding and alarmed response

Mobile patrol

SECURITYOur fully SIA licensed security personnel have gained a wealth of experience in all aspects of security provisions. We can provide high quality security solutions combining operational excellence and knowledge, allowing you to focus on the smooth running of your organisation. Our

range of specialist security services includes:

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Internal and external checks

Locking and unlocking of premises

Remote CCTV monitoring and response

Holiday & sickness cover

0845 177 0846www.fullcircle-tfm.co.uk

Fullcircle HouseLakeside

Llantarnam Business ParkCwmbranNP44 3XS

Registered in England & Wales as Three Nations Ltd, trading as Fullcircle

Company Reg No: 06847183 VAT No: 986756838

0845 177 0846www.fullcircle-tfm.co.uk

Fullcircle HouseLakeside

Llantarnam Business ParkCwmbranNP44 3XS

Registered in England & Wales as Three Nations Ltd, trading as Fullcircle

Company Reg No: 06847183 VAT No: 986756838

fullcircle total facilities management

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