Fujitsu World Tour 2017 - Brussels (BOS) Robotic Process Automation (RPA)
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Transcript of Fujitsu World Tour 2017 - Brussels (BOS) Robotic Process Automation (RPA)
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#FujitsuWorldTour
Robotic Process Automation
Fujitsu World Tour 2017
#FujitsuWorldTour
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Robotic Process Automation
Cédric Jadoul
Head of Digital Strategy Fujitsu Benelux
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Chapter
1 Digital at Fujitsu
Chapter
2 The rise of robots
Chapter
3 Use Cases
Robotic Process Automation
Chapter
4 Get Started
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1. Digital At Fujitsu
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Digital Waves
Online consumer business Hyperconnected World A huge impact for all industry
1st Wave
The Internet Connected, online
2nd Wave
The Mobile Internet Real-time, anywhere
3rd Wave
The Internet of Things Convergence of physical & digital
4th Wave
AI and Robotics Knowledge & automation
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Transforming customer & user experience
Business-model transformation
Digitalizing business operations
DIGITAL TRANSFORMATION
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Digital is more than a pixel story
LOT OF OPPORTUNITIES
FOR AUTOMATION
REQUEST FAST RESPONSE TIME
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2. The rise of robots
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Robots in today's world
Robots are already used in factories since years
They participated in the
Industrial Revolution
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Robots in today's world
Robots are already used in factories since years.
They participated in the Industrial Revolution
Virtual Robots have the potential to revolutionise workplaces as they did for industry.
Digital Revolution
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Robotic Process Automation - Definition
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Automate workflow processes • By mimicking the way people interact with applications
• Through user interface
• Following simple rules to make decisions
Entire end-to-end processes can be performed by a robot • Few human interactions - only to manage exception
Automate any business activity involving users, data and systems • Automate the acquisition and integration of information
• Create a single view on multiple datasource
• Transform data into valuable information
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Key Benefits of RPA
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Increase quality Avoiding human
errors
Increase Performances
No change required to
underlying BPM
Reduce costs Up to 80%
24/7 Operations
Scalability Add more robots
when needed
Benefits of
RPA
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RPA Architecture Layers
Synth
API
Data Sources & Systems
RPA Engine
App Code
Workforce
Mgt
Scheduler OCR
Robot App Robot App
AI
Business Logic
Enterprise Applications Store
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3. Use Cases
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When do you need it ?
Difficulty in focusing the effort on creating value for customer?
Inefficient processes detected?
Manual workarounds that fill IT gaps?
Too many errors and inconsistencies?
Too much labor cost?
Consider pushing costs down via offshoring ?
Refactoring processes necessary but too expensive?
Heterogeneous IT systems which dont talk to each others?
Employees complain about their work?
Often makes poor use of skills?
Fast
Low cost
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Data Migration e.g. Legacy System Integration /
Transition / M&A
Back Office & Clerical
e.g. Administration & Reporting
IT Support
e.g. Service Desk, System
Administration
End to End i.e. Connecting Process
Islands
Front Office
e.g. Customer Support &
Service Desk
Service Digitisation
i.e. Self Service & Channel
Shift
Business Optimisation
IT Optimisation Strategic Change
Use Cases
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4. Get started !
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‚If you can teach it you can automate it‘
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RPA Deployment
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Find a good candidate for POC
POC/Pilot Apply RPA at the heart of the
business
RPA Projects Extends the Digital Workforce
Manage
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Reporting Onboarding
Claims
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