[FT1 - group 5] Workflow redesign (xuan pham's conflicted copy 2013-03-09).pptx

7/29/2019 [FT1 - group 5] Workflow redesign (xuan pham's conflicted copy 2013-03-09).pptx

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1. PhmThLc Xun2. L Th Thanh Tho

3. L Anh Duy4. V Vn Anh5. inhHuThiu


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Challenges in workflow redesign4

Introduction1

2

3

Notes and tips5

3

Real example

Workflow redesign process


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What

When

Why

Who

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What?

Business Process

Business Process Management (BPM)

Business Process Redesign

Workflows

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What?

A collection of

activities that

takes one ormore kinds of

input and creates

an output that isof value to the

customer.

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What?

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What?

Business process Management (BPM)

Activities

Productionplanning

Resourceassignment

Budgeting

Exceptionhandling

Relevantvariables

Number of alreadycommitted resources

Expected size of thework

Number of orderswithin the process

Required skills

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What?

A fundamentalrethinking and

radical redesign ofbusiness processesto achieve dramatic

improvements incritical measures ofperformance, such

as cost, quality,service, and speed.

Automating

Downsizing

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What?

Workflow

WorkflowManagement

Systems

Delivering

Right piece ofwork

Rightresources

Right time

MeritsFlexibility

Optimization

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When?

Companies that see trouble coming.

Companies that are in peak condition.

Companies in deep trouble

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Why?

How to be better?

Increase of productivity

Cost saving

Meeting consumer needs

Consistency andstandardization

Improved internal control

Implementation of KPIs

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Who?

Leader

Process Owner

Reengineering team

Steering Committee Reengineering Czar

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AccountsPayable


15/57- 18 - Minder Chen, 1993-2011

Payment6

AccountsPayable

Vendor

Receiving

Purchasing

Purchase order1

Goods3

Receivingdocument

4

Invoice5

Copy ofpurchase

order

2

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16/57- 19 - Minder Chen, 1993-2011

Vendor

Receiving

Data base

Purchasing

3

Purchaseorder

1

Purchase order 1

Accounts

Payable

Goods

2

Goodsreceived

2

Payment

4

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Prepare

Visioning

Identifying

Appoint a redesigningteam

Map & AnalyzeAs-Is process

Analyzing Currentprocess

Consulting

Design To-Beprocess

Redesigning

Evaluating

Implement

Real actions

Monitor,measure andimprove

Monitoring

Improving

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Visioning IdentifyingAppoint a

redesigning

team

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Bottleneck

Cross-functional or cross-organizational

units

Core processes that have high impacts

Front-line and customer serving - the

moment of the truth

Value-adding

Feasible 24

SELECTION

CRITERIA


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Overview

Ability to focus on end-customers

Ability to challenge fundamental

assumptions

Courage to deliver and venture into

unknown areas

Ability to assume individual and collective

responsibility

SKILLS:


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Prepare

Visioning

Identifying




Consulting

Design To-Beprocess

Redesigning

Evaluating

Implement

Real actions


Monitoring

Improving

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Over

processdata

consultant

External

Factor

Internal

Capacities27


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Cycle time

Cost

Input quality

Output quality

Frequency and distribution of

inputs

MEASURE

CRITICAL

PROCESS

METRICS


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Prepare

Visioning

Identifying




Consulting

Design To-Beprocess

Redesigning

Evaluating

Implement

Real actions


Monitoring Improving

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Costs

Design andimplementing

Hire and train

Developsupporting IS

Equipment

and facilities

Benefits

Customerrequirements

Breakthroughgoals

Performancecriteria

Constraints

Risks

Technologyavailabilityand maturity

Time required

Learningcurve

Cost andscheduleoverrun

Evaluation Criteria

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Prepare

Visioning

Identifying




Consulting

Design To-Beprocess

Redesigning

Evaluating

Implement

Real actions



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Executive management

determination and attempts of

resistance

Positive effects of change

Train the operation of new

processes

ACTIONS


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Prepare

Visioning

Identifying




Consulting

Design To-Beprocess

Redesigning

Evaluating

Implement

Real actions



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Tools

1 Flowchart

2 Swim Lane Diagrams

3 Value Stream Map

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Spaghetti Diagrams

5 A3 Problem Solving Format


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Flowchart

?

Start 1st process step

Process Step

Decision

Data

Predfined Process

Document

End ( last process step )Tools


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Check in

Check out

1st

visit

Move to

room

exam

Vitals

Forms

Yes

NO

Tools


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Swim Lane Diagrams

Tools


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Value Stream Map

Tools


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Spaghetti Diagrams

Tools


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A3 Problem Solving Format

Tools


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Risks and

Challenges ofBPR

Technicalchallenges

Socioculturalchallenges

Project management

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Process Simplification is Common

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Desire to Change Not Strong Enough

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Start Point the Existing Process Not a Blank Slate

Commitment to Existing Processes Too Strong

Reliance on existing process too strong47

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Process under review too big or too small

REMEMBER - If it isnt broke

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The costs of the change seem too large

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BPR isolated activity not aligned to the

business objectives

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Allocation of resources

Poor timing and planning

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Keeping the team and organization on

target

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Always start with the customerand work

backwards.

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Move fast.

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Tolerate risk.

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Accept imperfections along the way.

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Dont stop too soon.

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P R E P A R E

R E T H I N K I N G

T I V I T Y

YETARTS G

S Y S T E M

I D E N T I F Y

G O A L

OITAVO NI N N

P R O D U C

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[FT1 - group 5] Workflow redesign (xuan pham's conflicted copy 2013-03-09).pptx

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Transcript of [FT1 - group 5] Workflow redesign (xuan pham's conflicted copy 2013-03-09).pptx