Success in the NEW Normal?

Kuala LumpurOct 6th 2011

For those who are prepared…For those who are prepared…

…chaos brings opportunity

Anyone who tells you they enjoy change… should seek

immediate professional help.

• The willingness… even enthusiasm… to change EVERYTHING combined with the wisdom to understand what must NEVER be changed.

The Key To Success in the New Normal…

•Nimbleocity•Nim-bo-licous

(T + C + ECF) x DE = Success

Talent

The level of highly satisfied and engaged EMPLOYEES in your business.

The number one factor in increasing the level of highly satisfied and engaged

CLIENTS in your business is…

Positive Culture

Fun

Family

Friends

Fair

FreedomPride

Praise

Meaning

Results

5

The key elements of a winning culture

Brand New from HBR

• Individual differences are nurtured.

• Information is not suppressed or spun.

• The company adds value to employees rather than merely

extracting it from them.

• The organization stands for something meaningful.

• The work itself is intrinsically rewarding.

• There are no stupid rules.

1,300,000 interviews: Basic 4 + 1

Accountability

1. 100% Clarity + Authority

2. 100% Agreement

3. Track & Post

4. Coach, mentor & train

5. Reward / Punishment

Extreme Customer Focus

Web of Value: VOC + MOT + WOM

Extreme Customer Focus

VOC

Moments Of Truth

WOM = Your BEST form of advertising!

78.9%23.4%

43% - 74% of purchasing decision = WOM/T

You MUST have a WOM Referral SystemKnow Like Trust Try Buy Repeat

Identify Ideal Client

ReferIdeal Client

From John Jantsch: The Referral Engine

The Evergreen Project

10 year study of 160 top companies

40 distinct industries

200 management practices

Winners, climbers, tumblers, losers

Winners had an average TRS of 945%...

The Losers only averaged a TRS of 62%From: What (really) Works by Joyce, Nohria, Roberson

The Four Primary Practices:

1. A sharply focused, clearly communicated and well-understood strategy for growth.

2. Flawless operational execution that consistently delivers the value proposition.

3. A performance-oriented culture that does not tolerate mediocrity.

4. A fast, flexible, flat organization that reduces bureaucracy and simplifies work.

The Secondary Management Practices:

• Talent = find and keep the best people.

• Key leaders show commitment and enthusiasm for the business.

• Embrace strategic innovation.

• Master the power of partnerships.

From: What (really) Works by Joyce, Nohria, Roberson Workshop 11

The keys to a world-class career…

KNL

nowledge

etwork

OVE

THANK YOU

If you have any questions at all please do not hesitate to send a note or call. My email address is: john@johnspence.com

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