FSCM Overview

SAP ERP FinancialsFinancial Supply Chain Management

© SAP 2008 /

1. Today’s Business Issues

2. FSCM Components

3. Summary & Roadmap

Agenda

© SAP 2008 /

Does This Sound Familiar?

© SAP 2008 /

Today’s Business Pressures

Increasing compliance and disclosure pressures affect operational business procedures

Profits and share prices are down, making it harder to obtain capital

Cost reduction is #1 issue Cash and working capital high on agenda No big spending on IT

© SAP 2008 /

The Challenge In Finance

How can we integrate finance and day-to-day operations?

How can we accelerate settlement processes with our customers?

How can we systematically improve our control over cash flow?

What can we do to reduce the cost of finance in our company?

How can we get a high and fast return on our investments?

© SAP 2008 /

Indicators Of An Inefficient Financial Supply Chain

High DSO (Days Sales Outstanding) High number of paper invoices High cost of invoicing and reconciliation (resources, time, etc.) High percentage of disputed invoices High number of days to reconcile a disputed invoice Large amount of uncollectible receivables Processes and systems not integrated with business partners Difficulty in predicting cash flow

Please

Investigate!

© SAP 2008 /

Financial Supply Chain Management

Financial Supply Chain Management (FSCM) is an integrated approach to provide better visibility and control over ALL cash-related processes.

Better predictability of cash flow Reduction of working capital Reduction of operating expenses End-to-end integration of business processes

© SAP 2008 /

SAP Financial Supply Chain Management Overview

CheckCredit

Worthiness

Cash & Liquidity

Management

Electronic Bill

Presentment & Payment

Credit Management

Dispute Management

Collections Management

Issue

InvoiceReconcileSettle

& Pay

Collect

Cash

Resolve

Disputes

Finance Working

Capital

Forecast

Cash

Reconcile Settle

& PayProcure

Finance Working

Capital

Forecast

Cash

ReceiveInvoices

ResolveExceptions

ApproveInvoices

Treasury & Risk

Management

InvoiceManagement

Order2Cash

Purchase2Pay

Bank Relationship Management

In-House Cash

© SAP 2008 /


2. FSCM Components


Agenda

© SAP 2008 /


2. FSCM Components2.1. SAP Credit Management2.2. SAP Biller Direct2.3. SAP Invoice Management2.4. SAP Collections Management2.5. SAP Dispute Management2.6. SAP In-House Cash2.7. SAP Cash & Liquidity Management2.8. SAP Treasury & Risk Management2.9 SAP Bank Relations Management


Agenda

© SAP 2008 /

SAP CREDIT MANAGEMENT Increase the financial visibility of your customer base:

Control your customer’s credit exposure Optimize terms for your customers Reduce amount of bad or doubtful debt

SAP Credit Management

SAP Financial Supply Chain Management


Credit Management

Electronic Bill Presentment &

Payment


Dispute Management

In-House Cash

Cash & Liquidity

Management

Treasury & Risk

Management

Settle

& Pay

Check

Credit

Worthiness

Issue

InvoiceForecast

Cash

FinanceWorking Capital

Resolve

DisputesReconcile

Collect

Cash


Order2Cash

© SAP 2008 /

Functionial Overview

Credit Limit Management Implement a company wide credit policy Manage a customer credit profile Central credit management in a distributed system landscape

Credit Case Credit case for structured processing of credit limit applications Track status and result of credit limit applications

Credit Rules Engine Categorize customers by scoring rules Automatically calculate and assign a customer-specific credit limit Credit check rules Model and implement own customer credit score cards

Credit Information Interface to external credit agencies Input parameters for scoring rules BW Content

Credit Manager Portal Role-based access to credit management information and analysis

© SAP 2008 /

Credit Profile

Customers use scoring rules

They get own calculated customer scoring

Customers can import external credit information

The credit reports is stored in the master data of the customer

© SAP 2008 /

Controlling credit risk via real-time credit allocation and ongoing monitoring

Online credit rating check for fast credit decision

Reduce transaction costs by automating the credit application process

Link dunning & dispute information to the credit decision process

Reduce effective DSO by reducing payment delays and bad debt

Increase revenues with risk-free accounts (decreased rate of credit refusals)

Improve customer relationship by concentrating service on profitable customers

Meet compliance regulations (SOX 404, 409)

Benefit from better refinancing offerings (Basel II)

Business Benefits

© SAP 2008 /

Deployment-Option – One System

SAP Credit Management 6.0SAP Credit Management 6.0(part of ECC 6.0)(part of ECC 6.0)

SAP NetWeaver 2004s SAP NetWeaver 2004s (SAP Web AS 7.0 ABAP)*(SAP Web AS 7.0 ABAP)*

SAP ERP 6.0SAP ERP 6.0(ECC 6.0)(ECC 6.0)

* Includes SAP Exchange Infrastructure, BW 7.0 and EP 7.0 ** optional

SAP BW SAP BW 7.07.0

SAP EP SAP EP 7.07.0

**

© SAP 2008 /

Deployment-Option – Two Systems


ororSAP ERP 2004SAP ERP 2004

(ECC 5.0)(ECC 5.0)oror

SAP R/3 Enterprise SAP R/3 Enterprise oror

SAP R/3 4.6CSAP R/3 4.6Coror

SAP FI-CA (min. 4.64)SAP FI-CA (min. 4.64)

SAP Credit Management 6.0SAP Credit Management 6.0(ECC 6.0)(ECC 6.0)

SAP NetWeaver 2004s SAP NetWeaver 2004s (SAP Web AS 7.0 ABAP)(SAP Web AS 7.0 ABAP)

XI

SAP BW SAP BW 7.07.0

SAP EP SAP EP 7.07.0

*

* optional

© SAP 2008 /




Agenda

© SAP 2008 /

SAP BILLER DIRECTSupplement traditional billing procedures:

Electronic invoicing for businesses Electronic payment for customers Integrate customer service with finance

SAP Credit Management



Credit Management


Payment


Dispute Management

In-House Cash

Cash & Liquidity

Management

Treasury & Risk

Management

Settle

& Pay

Check

Credit

Worthiness

Issue

InvoiceForecast

Cash


Resolve

DisputesReconcile

Collect

Cash


Order2Cash

© SAP 2008 /

Functional Overview

Display of bill and payment history and account balances

(Partial) Payment using SAP Biller Direct

Stopping Payments

Offsetting Credits with Open Items

User notification

Automatic Debit Authorization

Integration with SAP Dispute Management and SAP Cash Management

Buy-Side e-Invoicing (Payer Direct)

Invoice download

Delegated user administration

© SAP 2008 /

List of Open Bills

Customers can see all of their bills and credit notes in the Internet.

They can display the documents as PDF or XML

They can download bill data as PDF or CSV

They can select various payment methods

© SAP 2008 /

Integration With SAP Dispute Management

Customers can create dispute cases for both partial payments or the entire invoice

They can select a reason

An initial note for the dispute department can be entered

They can select a contact person out of the customer contact list

They can up- or download attachments

© SAP 2008 /

Delegated User Administration

Companyadministratorscan create, display and modify users

They are able to assign accounts to their users

They can also distribute appropriate authorizations to users

© SAP 2008 /

Business Benefits

Lower cost of billing with no printing and postal charges

Efficient processing of payments and exceptions including better explanation of payment deductions

More precise cash management and improved liquidity planning

Data integration with accounts receivable, accounts payable, cash management and dispute management

Better customer retention and opportunities for one-to-one marketing

Productivity gain for A/R and A/P departments

Fewer accounting and settlement errors

Immediate access to invoice copies

No changes of existing business processes

© SAP 2008 /

Deployment Options

SAP ERP

SAP Web Application Server 6.40

SAP R/3 Enterpriseor

SAP R/3 4.6C

or

FI-CA (min. 4.64)

RFC

One System ScenarioMultiple Systems Scenario

*Integration with SAP Dispute Management isn’t available below R/3 Enterprise or FI-CA 4.72


SAP NetWeaver 2004s SAP NetWeaver 2004s (SAP Web AS 7.0 ABAP (SAP Web AS 7.0 ABAP

and JAVA)and JAVA)

SAP Biller Direct 6.0SAP Biller Direct 6.0(Java)(Java)

SAP Biller Direct 6.0SAP Biller Direct 6.0(Java)(Java)

SAP NetWeaver 2004s SAP NetWeaver 2004s (SAP Web AS 7.0 JAVA)(SAP Web AS 7.0 JAVA)

SAP ERP 6.0 (ECC 6.0)SAP ERP 6.0 (ECC 6.0)oror

SAP ERP 6.0 (ECC 5.0)SAP ERP 6.0 (ECC 5.0)oror

SAP R/3 EnterpriseSAP R/3 Enterpriseoror

SAP R/3 4.6C*SAP R/3 4.6C*oror

SAP FI-CA (min. 4.64)*SAP FI-CA (min. 4.64)*

© SAP 2008 /




Agenda

© SAP 2008 /

SAP INVOICE MANAGEMENTProcess incoming invoices efficiently:

Import invoices from various sources Monitor and handle exceptions centrally Collaborate with suppliers to clarify discrepancies

SAP Invoice Management



Credit Management


Payment


Dispute Management

In-House Cash

Cash & Liquidity

Management

Treasury & Risk

Management


ForecastCash

Settle

& PayApproveInvoices

Receive

InvoicesProcure

FinanceWorkingCapital

ResolveExceptionsReconcile

Purchase2Pay

© SAP 2008 /

Functional Overview

Import invoices using various channels (including paper, XML, EDI)

Monitor exceptions Missing / wrong internal information Missing / wrong external information Duplicate invoice Price / quantity tolerance Missing GR Wrong reference Invoice in approval Other error (other error messages)

Collaborate with suppliers (via e-mail and Adobe Form)

Display account and invoice information in a web browser

© SAP 2008 /

Exception Monitor

Listwith

ExceptionTypes

Search Area

© SAP 2008 /

Reduce invoice verification costs

Stop shuffling around papers

Increase process automation and reduce manual intervention

Increase service automation and provide better self services for suppliers

Efficient processing of exceptions

Productivity gain for A/P departments

Fewer accounting and settlement errors

Support shared services centers and/or BPO strategies

Business Benefits

© SAP 2008 /

Deployment Options

SAP ERP


RFC

One System Scenario Multiple Systems Scenario


SAP NetWeaver 2004s SAP NetWeaver 2004s (SAP Web AS 7.0 ABAP and (SAP Web AS 7.0 ABAP and

Java)Java)

SAP Invoice Management*SAP Invoice Management*((SAP Supplier Relationship SAP Supplier Relationship

Management 5.0) Management 5.0)

SAP Invoice Management*SAP Invoice Management*((SAP Supplier Relationship SAP Supplier Relationship

Management 5.0)Management 5.0)

SAP NetWeaver 2004s SAP NetWeaver 2004s (SAP Web AS 7.0 ABAP and (SAP Web AS 7.0 ABAP and

Java)Java)


SAP Biller Direct 6.0**SAP Biller Direct 6.0**(Java)(Java)

SAP Biller Direct 6.0**SAP Biller Direct 6.0**(Java)(Java)

* SRM Add-on has to be enabled and minimum SRM customizing needed** optional

© SAP 2008 /




Agenda

© SAP 2008 /

SAP COLLECTIONS MANAGEMENT

Establish a customer centric receivables management

Evaluate, identify and prioritize accounts Collect receivables proactively Process optimization for high volumes of open items

SAP Collections Management



Credit Management


Payment


Dispute Management

In-House Cash

Cash & Liquidity

Management

Treasury & Risk

Management


Settle

& Pay

Evaluate

Credit

Issue

InvoiceForecast

Cash

Resolve

DisputesReconcile

Collect

Cash


Order2Cash

© SAP 2008 /

Functional Overview

Collection strategies Comprise company specific rules for collecting receivables Used to select and prioritize customer accounts for the collection

Daily worklists for collection specialists Automatically created based on collection strategies Prioritized list of all customers that are to be contacted by collection specialist KPIs, customer valuation, due date grid to prepare customer contact

Functions to process and view open receivables All open invoices and their status at a glance including invoice history Actions for one or several invoices can be directly taken

Collection procedures Promise to pay agreements Resubmissions Customer contacts

Integration with SAP Dispute Management and SAP Credit Management Create and view dispute cases from SAP Collections Management Data can be used on worklist and in collection strategies

© SAP 2008 /

Collection Worklist

Aging of receivables per selected customer

Summarizes information concerning - Customer account in Accounts Receivable- Past collection activities- Credit Management

Detail valuation of selected customer per fulfilled collection rule

Each collection specialist gets a daily worklist containing all customers that should be contacted

Customers are valuated and prioritized according to collection rules in a collection strategy

Summarized information to prepare the customer contact

© SAP 2008 /

Function Process Receivables

View dispute case(s)per selected invoice

View promises to payper selected invoice

View invoice historyof selected invoice

Overview of all open invoices of a customer in a collection segment

Status information per invoice

Creation of promises to pay and dispute cases possible

Navigation to other tab pages gives overview of past payments, past customer contacts, open resubmissions etc.

© SAP 2008 /

Collection Strategy

Determines structure of Due Date Grid

Enter parameters of collection rule

The collection manager decides based on which collection rules customers are to be contacted

These collection rules are assigned to the strategy

Per rule the collection managerenters the relevant parameters and the valuation points a customer receives when he fulfills the rule

© SAP 2008 /

Business Benefits

Safeguard liquidity Increase on time payments Improve DSO Reduce write-offs

Increase collection specialist efficiency and decrease cost of customer centric receivables management Automatic worklists containing prioritized customers Summarize all relevant information and necessary activities for collection of receivables in one

application

Ensure execution of company specific collection strategies

Element of holistic customer relationship management

Decrease reliance on and risk of third party debt collectors

© SAP 2008 /

Deployment Options

SAP ERP SAP Web Application Server 6.40

RFC


* SAP Collections Management and SAP Dispute Management have to be set up on the same system if both are used



SAP Collections Management 6.0 *SAP Collections Management 6.0 *(part of ECC 6.0)(part of ECC 6.0)

SAP Collections Management 6.0 *SAP Collections Management 6.0 *(part of ECC 6.0)(part of ECC 6.0)


SAP ERP 6.0SAP ERP 6.0oror

SAP ERP 2004SAP ERP 2004oror

SAP R/3 EnterpriseSAP R/3 Enterprise

SAP ERP 6.0 SAP ERP 6.0 (ECC 6.0)(ECC 6.0)

© SAP 2008 /




Agenda

© SAP 2008 /

SAP DISPUTE MANAGEMENTReduce Days Sales Outstanding and increase customer

profitability

Identify issues and disputes earlier in the payment cycle Track and monitor reasons that drive DSO Streamline

process of dispute resolution

SAP Collections Management



Credit Management


Payment


Dispute Management

In-House Cash

Cash & Liquidity

Management

Treasury & Risk

Management


Settle

& Pay

Evaluate

Credit

Issue

InvoiceForecast

Cash

Resolve

DisputesReconcile

Collect

Cash


Order2Cash

© SAP 2008 /

Cross-department dispute resolution All information is centrally stored and structured (electronic record)

Integration with SAP Workflow incl. e-mail notification of processors

Integration in financial but also in logistical processes Creation and viewing of dispute cases from financial transactions Automatic update of dispute cases by financial transactions Links to financial and billing documents (SD and CRM)

Correspondence capabilities Customer correspondence (automatic and manual) Internal escalation of critical dispute cases

Support of different communication channels SAP Biller Direct SAP Collections Management

Analysis of dispute resolution BI Content

Functional Overview

© SAP 2008 /

Dispute Case

A dispute case summarizes and structures all dispute-related data and contains various attributes

A case can be accessed and processed by all authorized employees

Processors can create notes, view an action log or link business objects to the case

They can also create correspondence

© SAP 2008 /

Integration with SAP Workflow

Occasional processors can process a dispute case via SAP Workflow

Here the processor gets an overview of the main dispute case attributes

Processors can create notes and upload documents

By returning the dispute case to the coordinator or by forwarding it to the next processor the workflow item is completed

Attached documentsUpload documents

Navigation to billing document

Navigation to dispute case

© SAP 2008 /

Business Benefits

Reduce DSO

Increase customer profitability

Improve liquidity and cash forecast

Optimize, streamline and accelerate cross-department dispute resolution which is today usually a manual and time-consuming process

Gain information about flaws in existing processes that frequently lead to disputes

Improve customer relationship by more tightly focused queries and quicker resolution of disputes

© SAP 2008 /

Deployment Options

SAP ERPSAP Web Application Server 6.40

RFC


* SAP Collections Management and SAP Dispute Management have to be set up on the same system if both are used** The implementation of ECC 6.0 is optional for customers implementing only SAP Dispute



SAP Dispute Management 6.0 *SAP Dispute Management 6.0 *(part of ECC 6.0)(part of ECC 6.0)

SAP Dispute Management 6.0 *SAP Dispute Management 6.0 *(part of ECC 6.0)(part of ECC 6.0)


SAP ERP 6.0SAP ERP 6.0oror


SAP R/3 EnterpriseSAP R/3 Enterprise

SAP ERP 6.0 **SAP ERP 6.0 **(ECC 6.0)(ECC 6.0)

© SAP 2008 /




Agenda

© SAP 2008 /

SAP IN-HOUSE CASH Streamline internal and external payments in

a payment factory

In-House Cash Center acting as a virtual bank for the group Centralized management of payment transactions Consolidate bank relationships

SAP In-House Cash


Settle

& Pay

Issue

InvoiceForecast

Cash

Resolve

DisputesReconcile

Collect

Cash


Check

Credit

Worthiness


Credit Management


Payment


Dispute Management

In-House Cash

Cash & Liquidity

Management

Treasury & Risk

Management


Order2Cash

Purchase2Pay

ForecastCash

Settle

& PayApproveInvoices

Receive

InvoicesProcure


ResolveExceptions Reconcile

© SAP 2008 /

Functional Overview

Management of internal bank accounts for all subsidiaries

Support of various corporate group structures

Routing of payment orders to local subsidiaries to replace cross-border payments

Internal bank accounts in any currency

Flexible condition and limit concept

Control of payment transactions on a regional and global level

Netting of internal payments

Central processes for external payments

Use of standard programs for payment orders and bank statements

Full integration with SAP Cash Management and SAP Treasury and Risk Management

© SAP 2008 /

Deployment Options

SAP ERP



SAP R/3 4.6C

or

FI-CA (min. 4.64)

RFC

One System ScenarioMultiple Systems Scenario



SAP In-House Cash 6.0SAP In-House Cash 6.0(part of ECC 6.0)(part of ECC 6.0)

SAP In-House Cash 6.0SAP In-House Cash 6.0(part of ECC 6.0)(part of ECC 6.0)

SAP ERP 2004 (ECC 5.0)SAP ERP 2004 (ECC 5.0)oror


SAP R/3 4.6C SAP R/3 4.6C



© SAP 2008 /

SAP CASH AND LIQUIDITY MANAGEMENTManage cash flows and liquidity positions for the group: Manage bank accounts Optimize payment strategy Assure solvency Optimize liquidity positions Plan cash flows

SAP Cash & Liquidity Management


Issue

InvoiceForecast

Cash

Resolve

DisputesReconcile

Collect

Cash


Check

Credit

Worthiness


Credit Management


Payment


Dispute Management

In-House Cash

Cash & Liquidity

Management

Treasury & Risk

Management


Order2Cash

Purchase2Pay

ForecastCash

ApproveInvoices

Receive

InvoicesProcure



Settle

& Pay

Settle

& Pay

© SAP 2008 /

Functional Overview

Real-time integration of SAP Cash Management with operative systems

Electronic banking (various formats) Automatic processing & reconciliation of bank statements (prior-, intraday, lockbox) Electronic Payments (payment program, online payments, repetitives)

Cash concentration

Flexible view on cash position and liquidity forecast Selection options such as company code(s), business areas, original currency Display options such as display currency, delta or cumulative display, currency view per day, flexible

time intervals Easy creation of memo records and payment advices Direct drilldown to detail information Monitoring functions

Centralized system for medium- and long-term liquidity planning Flexible setup of liquidity planning procedure in the group Automatic assignment of liquidity items to actual payments Actual-plan comparisons

© SAP 2008 /

Business Benefits

Better cash and liquidity management decisions including global cash forecast

Flexible reporting options for making the right decisions

High process automization

Efficient planning process due to flexible planning and process structures

Improved communication within the group during the planning process

Tight integration of Cash Management with other SAP components in operative systems (A/P, A/R, G/L, MM, SD, SEM, …)

Tight integration of Liquidity Planner with FI for actual-plan comparisons (due to an automated re-use of FI postings when generating actual values)

Centralized and decentralized business scenarios supported

© SAP 2008 /

Deployment Options


RFC




SAP Cash & Liquidity ManagementSAP Cash & Liquidity Management(part of ECC 6.0)(part of ECC 6.0)




SAP R/3 4.6CSAP R/3 4.6C

SAP Cash & Liquidity ManagementSAP Cash & Liquidity Management(part of ECC 6.0)(part of ECC 6.0)

BW 7.0BW 7.0

© SAP 2008 /

SAP TREASURY & RISK MANAGEMENTManage your financial risks and transactions efficiently Straight through processing for your financial transactions Evaluate and identify your interest rate and currency risks Calculate financial credit exposure and manage it with limits Central reporting on financial positions and exposure

SAP Treasury & Risk Management


Issue

InvoiceForecast

Cash

Resolve

DisputesReconcile

Collect

Cash


Check

Credit

Worthiness


Credit Management


Payment


Dispute Management

In-House Cash

Cash & Liquidity

Management

Treasury & Risk

Management


Order2Cash

Purchase2Pay

ForecastCash

ApproveInvoices

Receive

InvoicesProcure



Settle

& Pay

Settle

& Pay

© SAP 2008 /

Functional Overview

SAP Treasury & Risk Management offers a large number of commonly used instruments in the following areas: Money Market, FX, Derivatives, Debt, Securities

SAP Treasury & Risk Management offers a straight through processing One data capture and the data is available for front office, back office, cash management and

accounting instantly Accounting in parallel according to several accounting principles for example IAS and HGB

SAP Treasury & Risk Management helps you to identify the financial risks Changes in currency rates Yield curve changes Value at Risk calculations

SAP Treasury & Risk Management calculates the financial credit exposure Using formulas to calculate financial credit exposure Manage the exposure with a flexible limit management

SAP Treasury & Risk Management provides you with integrated reporting Central reporting point for all your financial transactions and positions

*as of SAP ERP 6.0

© SAP 2008 /

Business Benefits

Gain efficiency by means of streamlined, straight-through treasury processes

Get better rates and optimize fees by means of a truly global treasury system

Eliminate financial risk through state-of-the-art risk analysis and control

Trim IT operating costs by replacing several interfaced and maintenance intensive legacy systems

© SAP 2008 /

Deployment Options



SAP R/3 4.6C

or

FI-CA (min. 4.64)

RFC




SAP Treasury & Risk SAP Treasury & Risk Management 6.0Management 6.0(part of ECC 6.0)(part of ECC 6.0)

SAP Treasury & Risk SAP Treasury & Risk Management 6.0Management 6.0(part of ECC 6.0)(part of ECC 6.0)

SAP ERP 2004 (ECC 5.0)SAP ERP 2004 (ECC 5.0)oror


SAP R/3 4.6C SAP R/3 4.6C



© SAP 2008 /

SAP BANK RELATIONSHIP MANAGEMENT*Increase the transparency of your bank relationships

Enhance your Straight through processing rates Reduce your annual payment processing and maintenance costs Increase security and compliance in your system landscape Track seamlessly the life cycle of your payments

SAP Bank Relationship Management


Issue

InvoiceForecast

Cash

Resolve

DisputesReconcile

Collect

Cash


Check

Credit

Worthiness


Credit Management


Payment


Dispute Management

In-House Cash

Cash & Liquidity

Management

Treasury & Risk

Management


Order2Cash

Purchase2Pay

ForecastCash

ApproveInvoices

Receive

InvoicesProcure



Settle

& Pay

Settle

& Pay

* Planned for SAP ERP 6.0

© SAP 2008 /

SWIFTNetSWIFTNet

SAP ERP - FI-AP- FI-AR- Cash/Treasury Management- HCM

InternetInternet

SWIFT Alliance Access/Gateway

SAP XIResourceAdapter

SAP Exchange

Infrastructure(SAP XI)

SAP XML

SWIFT MT/MX

Mapping & Routing

C o r p o r a t e N e t w o r k

SAP XIMQ

Adapter

D M Z

SAP XIFile

Adapter

Corporate2Bank Communications with SAP ERP


SAP XML


SAP XML

© SAP 2008 /

SAP for BankingSAP for BankingSAP ERPSAP ERP

Deposits Management

Payment Processing

SWIFTNet

Payment Initiation

Status Message

Request for Cancellation

Cancellation Status

Execution Confirmation

Credit/Debit Advice

Bank Statement

….

Glo

ba

l Tra

de

Se

rvic

es

Fin

an

cia

l Su

pp

ly C

ha

in M

an

ag

em

en

t

CRM

SRM

Customer Invoice

Processing

Supplier Invoice

Processing

Payroll Processing

Cash Management

Treasury

SA

P E

xc

ha

ng

e In

fras

truc

ture

(XI)

SA

P E

xc

ha

ng

e In

fras

truc

ture

(XI)

Planned Message Flow

© SAP 2008 /

Real Business Impact of FSCM

The impact is profound:

Shorter Settlement

Cycles

Enhanced CRM

Improved Cash FlowManagement

Faster Dispute Resolution

Decreased Non-Productive Float

Lower Cost of Payment

And Billing

Less Bad or Doubtful Debt

Reduced Working Capital

FSCM Suite

Increased STP Rates

Better ExceptionHandling

© SAP 2008 /

SAP Biller Direct at Arcor

ARCOR runs SAP Biller Direct Electronic Invoicing via Arcor customer portal Increased customer satisfaction Significantly reduced efforts for invoices Reduced personnel costs Implementation with 90 man days external and 100 man

days internal effort

„The electronic invoicing capabilities of SAP Biller Direct do significantly reduce manual process steps and do minimize efforts for printing, paper and administration.“

Thorsten Puzicha, Project Manager in Product Management, Arcor

FSCM Overview

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